Professional Experience

Principal Solution Consultant, Minesoft (work-from-home in Saint Paul, MN), 2022-present

Customer facing product specialist for most Minesoft products, including Minesoft Origin, PatBase, PatBase Express, PatDocs, Chemical Explorer, and Pat-KM
Provide pre- and post-sales support by conducting training sessions and consulting
Train a wide variety of customer personas: professional searchers, R&D scientists/engineers, law firms, attorneys, competitive intelligence professionals, licensing/M&A professionals, librarians
Train in a wide variety of customer industry segments: pharmaceutical, agrochemical, animal health, materials science, chemistry, biotech, mechanical, electrical, software/IT
Conduct training virtually (over Microsoft Teams or GoToMeeting) or on site
Create training collateral (handouts, recorded videos, slidedecks, etc) as per business needs
Work with sales partners to retain existing business and close new business

Solution Consultant, Clarivate (work-from-home in Saint Paul, MN), 2017-2022

Customer facing product specialist for Derwent Innovation, Derwent SequenceBase, Derwent Data Analyzer, Derwent World Patents Index (DWPI) on STN
Provide pre- and post-sales support by conducting training sessions and consulting for Derwent products (patent search, retrieval and analysis tools)
Serve as chemistry specialist for North American Solution Consultant team, training on the deep chemical/polymeric indexing in DWPI on STN
Train a wide variety of customer personas: professional searchers, R&D scientists/engineers, law firms, attorneys, competitive intelligence professionals, licensing/M&A professionals, librarians
Train in a wide variety of customer industry segments: pharmaceutical, agrochemical, animal health, materials science, chemistry, biotech, mechanical, electrical, software/IT
Conduct training virtually (over WebEx and Microsoft Teams) or on site
Track training engagements, record leads, and capture other customer information in Salesforce.com
Create training collateral (handouts, recorded videos, slidedecks, etc) as per business needs
Support the Derwent sales enablement team by contributing to and providing internal training to sales staff on product features and value proposition
Represent the company at sales shows and industry conferences (PIUG, ACS, SLA)
Work with sales partners to retain existing business and close new business

Technical Information Analyst, 3M Company (Saint Paul, MN), 2012-2017

Liaise with R&D staff in corporate and division labs to determine IP needs and level of information support needed to meet needs
Search patent and non-patent technical literature for chemical and/or polymeric concepts in support of IP needs for R&D staff
Deliver reports and analysis via multiple formats
Train and instruct R&D staff on use of information resources
Work with team members to innovate services offered to clients
Tools and resources used:

STN (Express and “new” web-based platform)
Derwent World Patents Index (DWPI), including CPI, Chemical Indexing, Polymer Indexing, DCR, Manual Codes
Chemical Abstracts, REGISTRY
Orbit (Questel)
Intellixir (Questel)
Other end-user tools (e.g., SciFinder, Reaxys, Scopus, etc.)

Science Librarian, Wesleyan University (Middletown, CT), 2008-2012

Design and deliver instruction sessions on using library resources for research. Resources supported include SciFinder, Web of Science, Reaxys.
Serve as library liaison to natural science and mathematics faculty, consulting on teaching, research and personal information management
Provide general and specialized reference services to faculty, graduate students and undergraduates in person, via email and chat services
Bibliographer and reference and instruction specialist for Astronomy, Biology, Chemistry, Earth & Environmental Science, Mathematics & Computer Science, Molecular Biology & Biochemistry and Physics departments

Science and Engineering Librarian, California State University, Northridge (Los Angeles, CA), 2006-2008

Design and deliver instruction sessions on using library resources for research
Provide general and specialized reference services to faculty, graduate students and undergraduates in person, via email and chat services
Bibliographer and reference and instruction specialist for Biology, Chemistry, Geological Sciences, Civil Engineering & Applied Mechanics, Electrical & Computer Engineering, Manufacturing Systems Engineering & Management and Mechanical Engineering departments.

Education

Indiana University, Bloomington, IN, School of Library and Information Science

Master of Library Science, 2006

Specialization in Chemical Information

Coursework in using STN and Dialog for information retrieval

St. Olaf College, Northfield, MN

Bachelor of Arts (majors: chemistry and education), magna cum laude, 2002