Findhorn & Applecross Holiday Cottages
Terms & Conditions (rev. 8th January 2021)

1. Period of Hire.

Cottage letting commence from 4.00pm on the day of arrival and terminates at 10.00am on the day of departure. Hire is on a weekly basis from Friday to Friday, or Monday to Monday unless otherwise agreed. Short term lets of 3 or 4 days are possible subject to availability. Due to Housekeeping requirements, short breaks are run Friday to Monday or Monday to Friday. The maximum period of hire is 3 weeks. The property is let for holiday purposes only and only to the persons named on the booking summary form.

2. Booking & Payment.

A Booking is confirmed upon receipt of Deposit of 25% of the rental sum (or a minimum of £200.00, whichever is the greater) paid to the Owners. Once the booking is confirmed by the Owners, the Guest is responsible for the full hire charge under the Terms & Conditions of Hire. By completing the booking form and making payment it is deemed that you have read and agreed to the Terms & Conditions herein.

The Balance of the Hire charge is payable 8 weeks before the commencement of the letting period. If the balance is not received by this date, we reserve the right to cancel the booking and re-let for the period; the is non-refundable Deposit and will be forfeited. Bookings made less than 4 weeks in advance then Full Payment is required at time of booking.

Methods of payment:

Direct BACs Transfer from a UK Bank Account
Card Payment - via. the link on Booking Summary Form

3. Cancellations.

Cancellations made by the Client require to be notified by email. The Owners will seek to re-let the property for the period of Hire with any Deposit paid forfeited. If Cancellation occurs less than 6 weeks prior to period of Hire, then the entire Hire fee paid is forfeited. If the Owners are successful in re-letting the Cottage a refund of any monies paid (less Deposit) will be made to the Client, noting that if the holiday period is re-let at a lesser value (due to late availability offers) then any Refund will reflect this.

Guests are responsible for ensuring that they carry appropriate Holiday Travel Insurance for their needs.

4. Availability.

If the property cannot be made available for the period of Hire due to events beyond the Owners' control and the Owners are forced to cancel the booking, the whole of the hire charge will be Refunded and the Guest will have no further claim against the Owners.

5. Services.

Use of electricity for heat, light and cooking, fuel for the wood stove, bed linen and WiFii internet access are included in the weekly tariffs. Towels are provided. Please bring your own beach towels.

6. Number of Persons using the property.

The number of persons occupying the property should not exceed the maximum number of 6 (or number agreed), as stated for the property. Sub-letting is strictly prohibited.

7. Complaints & Problems.

Should there be any problem or cause for complaint during or after a period of letting, please contact the Owners as soon as possible by email and we will attempt to rectify the problem.

8. Breakage or Damage.

A Good Housekeeping Security Deposit of £150.00 is payable prior to arrival and is fully refundable after the period of hire (usually with 7 days of departure).

For the benefit of the next Guest staying in the property, please advise the Owners of any breakage or damage that occurs during your stay. In general, we do not charge for breakages or damage that occurs as a result of normal use however we reserve the right to demand payment for damage or breakages which occur as a result of reckless or deliberate misuse.

9. Care of Property.

This is a no smoking property. Guests are asked to refrain from smoking in the courtyard to the rear of the property. The Guest shall take reasonable and proper care of the property, its furniture, pictures, fittings and effects in or on the property and leave them in the same clean and tidy condition and state of repair at the end of the letting period as at the beginning.

10. Pets.

One well-behaved family dog is welcomed, please bring own bowls and bedding etc. Please let us know in advance if you intend to bring your pet. No pets are allowed upstairs or on the furniture or beds.

11. Liability.

The Owners shall have no liability for any death, personal injury, damage or loss of personal property.

12. Right of Entry.

The Owners or Housekeeper reserve the right of entry to the property at all reasonable times for the purposes of inspection or to carry out necessary repairs or maintenance.

13. Injury, Loss or Damage.

The use of the property and its equipment is entirely at the Guest risk. No responsibility can be accepted by the Owners for injury to the Guest or a member of their party or for the loss or damage to belongings including motor vehicles. The Guest is responsible for the property and its contents during the period of Hire which should be left clean at the end of the holiday, with any breakages, damage or faults reported to the Owners.

14. Contract.

The Contract of Hire is between the Guest and Greig & Kathleen Munro, as The Owners of "Driftwood Cottage" 157 Findhorn & “Pier Cottage” Camusterrach in Applecross.

In accordance with GDPR data regulations, we undertake to maintain privacy of your personal information. As part of our online booking system we use a web-based management system operated by SuperControl and this organisation therefore holds your booking information on behalf of Findhorn & Applecross Holiday Cottages. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Following your holiday visit with Findhorn & Applecross Holiday Cottages we will ask you in the “Thank you for staying letter”, sent by email, if you are happy for us to send to you “Seasonal Offers” for future repeat bookings with Findhorn & Applecross Holiday Cottages only. Please let us know if you do not wish to receive this information by responding directly to the "Thank You for Visiting” letter and your information will not be added to our mailing list.

Our Seasonal Offers are sent to existing customers by email using Mail-Chimp. In this way we use your contact information, provided at the time of making a Booking with Findhorn & Applecross Holiday Cottages, to communicate with you directly. If you wish to un-subscribe to our Mail-Chimp Offers you can do this at any point in time using the link attached to the email received.

Findhorn & Applecross Holiday Cottages do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.