Last updated: Jun 28, 2022
CCPA Consumer Metrics
January 1, 2021 to December 31, 2021
The table below represents the RTR.com CCPA consumer metrics for the previous calendar year (2021).
The metrics compiled are based on requests from individuals who have submitted a request through RTR’s privacy support channels, including RTR’s CCPA-designated user support channels.
Request Type | TOTAL NUMBER OF REQUESTS RECEIVED | NUMBER OF REQUESTS COMPLIED WITH IN WHOLE OR IN PART | NUMBER OF REQUESTS DENIED[1] | MEAN NUMBER OF DAYS WITHIN WHICH RTR SUBSTANTIVELY RESPONDED TO THE REQUEST |
Requests to Know | 5 | 4 | 1 | 50 days[2] |
Requests to Delete | 107 | 69 | 38 | 56 days[3] |
Requests to Opt-out of Sale of Personal Information | 88 | 88 | 0 | 1 day |
[1] The reasons requests were denied: The request was not verifiable; the request was a duplicate; consumers requesting access to data that has been permanently deleted from our servers; consumers requesting access to a data point that RTR does not maintain.
[2] Some requests were extended in accordance with CCPA.
[3] Some requests were extended in accordance with CCPA.