Guarantee Policy—Ensuring the Right Part for Your Furnace—Ensured.
Key Points:
- Our guarantee extends beyond furnaces to include A/C units, water heaters, or any unit you require part identification for. If we identify the part you request, we stand behind it.
- The guarantee is applicable solely to customers who place orders with us. If you seek part identification but purchase elsewhere, the guarantee does not apply.
- HVACR Parts Depot cannot diagnose furnace issues. If, for instance, you request identification of a circuit board but it turns out you didn't require one, your purchase would be eligible for a standard non-warranty return, excluding installation or attempted installation.
What's Covered:
- Accurate part identifications when purchasing from us based on the make, model#, and serial number provided. For instance, if we identify your part as 64021 but mistakenly send 64020, you're protected by the Full Guarantee Return. Likewise, if we provide the wrong current part number, you're covered.
- Correct identification of obsolete part numbers to current ones. If we can directly cross an obsolete number to a current one, you're guaranteed it's the correct current cross.
- If our staff sends you the wrong part, rare as it may be.
What's Not Covered:
- We do not guarantee that the purchased part will fix your furnace. You must accurately identify the needed part. For example, if you require a circuit board but request identification of a pressure switch, we guarantee only the correct identification of the pressure switch, not the part needed to fix your furnace. To avoid such issues, we recommend professional diagnosis before ordering.
- Identifications are not guaranteed for those who request them but do not order from us. A refund requires an order to refund.
- We cannot guarantee identifications if incorrect or incomplete model or serial number information is provided. However, we take care to ensure we have complete information during communication with you.
Photos:
- Some photos may not be accurate. Please confirm with us before ordering, as pictures are for illustration purposes only.