Privacy Policy

Introduction:

Resto-click is dedicated to safeguarding your privacy and ensuring the responsible handling of your personal information. This notice outlines our approach to privacy and includes information on data collection when:

• Using the restaurant's website
• Making bookings on the restaurant's website
• Making inquiries on our website

Definition of Personal Data:

Personal Data refers to any information relating to an identifiable individual who can be directly or indirectly identified from that data. By providing your personal data, you agree to its use as outlined in this notice. Please read this policy carefully to understand how we handle your data.

Who We Are:

Resto-Click, acts as the data provider for your data.
Your restaurant acts as the data controller for your data.

A data controller determines the purposes and means of the processing of personal data. A processor engages in personal data processing on behalf of the controller. Processing involves any operation (or set) performed on personal data (such as, but not limited to, collection, structuring, storage, use or disclosure).

How We Collect Information:

We collect information from you when:

• You make a booking
• You visit our restaurant
• You make inquiries
• You sign up for marketing communications
• We identify you as a user of our Services

Types of Information Collected:

When you make a booking, we collect:

• Name
• Email address
• Telephone number
• Dietary or specific requests
• Marketing preferences

When you dine at our restaurant, we collect:

• Marketing responses
• Survey responses
• Current and past reservation details

When you access our sites, we gather "Device Information," including:

• Device type
• Operating system
• IP address
• Browser type
• Location information (generic, such as city or neighborhood)

How Your Information is Used:

We use your data for purposes such as:

• Internal record-keeping
• Service communications (e.g., booking confirmations)
• Service improvement
• Marketing communications (if you opt-in)

Data Sharing:

We do not sell, distribute, or lease your personal information. We may share it with necessary service providers or as permitted by law.

Storage of Data:

We retain your data only for as long as necessary and store it securely, adhering to GDPR requirements. Our platform data center is located in Germany.

Profiling:

We may analyze your data to create a profile for personalized communication. Additional information may be sourced externally for this purpose.
We may keep your information (such as meal or seating preferences and special occasions). This is to enhance the hospitality experience that we (the restaurant group) provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.

Your Rights:

You have rights concerning your data, including:

• Access to your data
• Rectification of inaccurate data
• Erasure of data under certain circumstances

You can exercise these rights by contacting us using the details provided in the "Contact Information" section.

Consent:

You can withdraw your consent for data use at any time. We retain data only as long as necessary.

Security Measures:

We use a number of technical safeguards designed to protect the personal data we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal data.

Use of Cookies:

We use cookies for authentication, personalization, and security. You can manage cookie settings in your browser.

Links to Other Websites:

We have no control over external websites' data practices and advise checking their privacy notices before providing data.

Changes to this Notice:

We may update this notice periodically. Please review it periodically to stay informed about how we protect your information.

Contact Information:

If you have questions or concerns about this Privacy Notice, please contact us at gdpr@resto-click.com.

Complaints:

If you wish to make a complaint about our data processing, you can contact us at gdpr@resto-click.com or your local data protection authority.