PRIVACY POLICY

 

Last updated: June 2021

 

1.         Introduction

 

Wranglesoft, Inc. (“Wrangle”, “Wrangle.io”, “company”, “us”, “we”, or “our”) is committed to protecting the privacy of personal information provided in connection with its Wrangle web-based service made available at https://wrangle.io and https://app.wrangle.io and through our applications on other platforms (e.g. Slack and Microsoft Teams). The term “Service” as used in this Privacy Policy means the Wrangle web-based service, applications on other platforms, and all related products, services, web sites, software, technologies, deliverables and tools provided by Wrangle in connection with the Wrangle service, including consulting and implementation services.

 

This Privacy Policy provides an overview of Wrangle’s practices surrounding collection, disclosure and use of personal information relating to the Service, including prospective users of the Service.  The term “Users” in this Privacy Policy refers to both registered users of the Service, users accessing the service via other platforms (e.g. Slack and Microsoft Teams), as well as to visitors to our web site who have not yet registered for the Service.

 

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

 

Our Terms of Service (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“Agreement”).

 

If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

 

2.         Definitions

 

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

 

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

 

COOKIES are small files stored on your device (computer or mobile device).

 

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

 

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

 

DATA SUBJECT is any living individual who is the subject of Personal Data.

 

 

3.         Information Collection and Use

 

We collect several different types of information for various purposes to provide and improve our Service to you.

 

4.         Types of Data Collected

 

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

 

(a)   Email address

 

(b)   First name and last name

 

(c)   Organization name

 

(d)   Phone number

 

(e)   Address, State, Province, ZIP/Postal code, City

 

(f)        Cookies and Usage Data

 

(g)   User ID and Password

 

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at support@wrangle.io.

 

Limited Credit Card Data. We use a third-party billing service to process payments for the Service. Your credit card data is securely transmitted to the third-party billing service and is not stored on our servers. However, we are provided with, and store, limited credit card information including: the last 4 digits of your card, the type of card, and the card’s expiration date.

 

Wrangle may receive personal information from individuals who email or call Wrangle for business purposes, such as for information about the Service, or for technical support, or in support of contracts and operations associated with Wrangle.

 

Process Data

As part of the Service, You are creating, automating, and analyzing processes you create in the system (“Process Data”). You authorize the Service to access Process Data that you input as described in the Terms of Service. Wrangle is not and shall not be liable for any collection or use of personally identifiable information in Process Data supplied by You. Data collected may include, but is not limited to, workflow and process structure including approval steps, tasks, conditional routing logic, data gathered by Form Steps in your Process, and user names and responsibilities within your workflow. Wrangle may also store data necessary to automate your workflow through other platforms, like Slack or Zapier.

 

Information we receive from other sources

We receive information about you from other Service users, from third-party services, from our related companies, and from our business and channel partners.

Information through hosting Platforms: We provide services that reside inside and consume data from other online platforms (such as Slack or Microsoft Teams, collectively referred to as "Platforms"). When adding the relevant Services to the Platforms, we request permissions which allow sharing of information such as account and profile information or settings of the relevant Platform.

Slack’s Privacy Policy: https://slack.com/trust/privacy/privacy-policy 

Zapier’s Privacy Policy: https://zapier.com/privacy 

 

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).

 

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

 

Our website uses various analytics providers, which may store your Process Data and Usage Data along with personal identifiers.  We use reports provided by these analytics providers to help us understand website traffic and usage and to assist with customer support.

 

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Examples of Cookies we use:

 

(a)   Session Cookies: We use Session Cookies to operate our Service.

 

(b)   Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

 

(c)   Security Cookies: We use Security Cookies for security purposes.

 

(d)   Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

 

We also may use pixel tags, web beacons and other similar technologies to improve our understanding of site traffic, visitor behavior, and response to promotional campaigns, as a supplement to our server logs and other methods of traffic and response measurement. Pixel tags are sometimes used in conjunction with small Javascript-based applications, which are also for the purpose of traffic measurement. We may also implement pixel tags provided by other companies, for the same purpose. The information we obtain in this manner enables us to customize the Service and to measure the overall effectiveness of the Service and associated web site and web activities and for marketing purposes.

 

5.         Use of Data

 

We do not sell, rent, use, or share your personal information with others except as set for in this Privacy Policy.

 

Wrangle uses the collected data for various purposes:

 

(a)   to provide and maintain our Service;

 

(b)   to notify you about changes to our Service;

 

(c)   to allow you to participate in interactive features of our Service when you choose to do so;

 

(d)   to provide customer support;

 

(e)   to gather analysis or valuable information so that we can improve our Service;

 

(f)        to monitor the usage of our Service;

 

(g)   to detect, prevent and address technical issues;

 

(h)   to fulfill any other purpose for which you provide it;

 

(i)        to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

 

(j)        to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

 

(k)   to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

 

(l)        in any other way we may describe when you provide the information;

 

(m) for any other purpose with your consent.

 

Wrangle may use aggregate and/or de-identified information to determine the demographics of our Users and to use and distribute statistics and general information about the Service. These demographics will always represent aggregate and/or anonymized information and will not identify a specific individual.

 

6.         Retention of Data

 

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

We will also retain Usage Data for internal analysis purposes.

 

7.         Transfer of Data

 

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

 

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Wrangle will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

 

8.         Disclosure of Data

 

We may disclose personal information that we collect, or you provide:

 

(a)   Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

 

(b)   Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

 

(c)  Other cases. We may disclose your information also:

 

(i)        to our subsidiaries and affiliates;

 

(ii)   to contractors, service providers, and other third parties we use to support our business;

 

(iii)  to fulfill the purpose for which you provide it;

 

(iv)  for the purpose of including your company’s logo on our website;

 

(v)   for any other purpose disclosed by us when you provide the information;

 

(vi)  with your consent in any other cases;

 

(vii)if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

 

9.         Security of Data

 

We have implemented reasonable security measures to help protect against the loss, misuse and alteration of the personal information under our control, and regularly undertake security testing using standard testing tools for our Service.   We take reasonable measures to maintain the integrity of information in the Service. Additionally, we take reasonable steps to ensure that our third-party business partners, including our hosting partners, provide appropriate protection for personal information.  We will promptly make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data.

 

You acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and that we cannot guarantee absolute security. If you have any questions about the security of our Service, you may contact us.

 

10.  Your Data Protection Rights Under General Data Protection Regulation (GDPR)

 

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

 

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

 

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at support@wrangle.io.

 

In certain circumstances, you have the following data protection rights:

 

(a)   the right to access, update or to delete the information we have on you;

 

(b)   the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

 

(c)   the right to object. You have the right to object to our processing of your Personal Data;

 

(d)   the right of restriction. You have the right to request that we restrict the processing of your personal information;

 

(e)   the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

 

(f)        the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

 

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

 

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

 

11.  Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

 

According to CalOPPA we agree to the following:

 

(a)   users can visit our site anonymously;

 

(b)   our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;

 

(c)   users will be notified of any privacy policy changes on our Privacy Policy Page;

 

(d)   users are able to change their personal information by emailing us at support@wrangle.io.

 

Our Policy on “Do Not Track” Signals:

 

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

 

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

 

12.  Service Providers

 

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

13.  Analytics

 

We may use third-party Service Providers to monitor and analyze the use of our Service.

 

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

 

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

 

We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

 

Segment.io

Segment.io is a web traffic analysis tool. You can read the Privacy Policy for Segment.io here: https://segment.com/legal/privacy/.

 

Mixpanel

Mixpanel is provided by Mixpanel Inc.

 

You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

 

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

 

14.  Behavioral Remarketing

 

Wrangle uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

 

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

 

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

 

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

 

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

 

Twitter

Twitter remarketing service is provided by Twitter Inc.

 

You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

 

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

 

Facebook

Facebook remarketing service is provided by Facebook Inc.

 

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

 

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

 

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

 

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

 

15.  Payments

 

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

The payment processors we work with are:

 

Stripe:

Their Privacy Policy can be viewed at: https://stripe.com/us/privacy

 

16.  Links to Other Sites

 

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

17.  Children's Privacy

 

Our Services are not intended for use by children under the age of 13 (“Children”).

 

We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

 

18.  Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

 

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

19.  Contact Us

 

If you have any questions about this Privacy Policy, please contact us:

 

By email: support@wrangle.io.