1. Terminology

The goal of this section is to familiarize resource guide users with inclusive and accurate terminology regarding these topics.

Domestic Violence & Intimate Partner Violence

Note: these terms are not legal definitions. Legal definitions vary by state.

Domestic Violence is an umbrella term for abuses that can include stalking, physical, psychological, emotional, financial, sexual, and verbal abuse. For more detailed information, visit

Intimate Partner Violence is another term for domestic violence. The terms may be used interchangeably, but IPV was created to be a more inclusive term for people experiencing domestic violence from someone they do not live with or someone they are not married to.


Cisgender (adjective) is a descriptor for a person whose gender assigned at birth matches their gender identity.

Transgender (adjective) is a descriptor for a person whose gender assigned at birth does not match their gender identity. “Transvestite” is an outdated and offensive term.  People of all genders can experience domestic or sexual violence. However, some services are still geared to serve only cisgender women. When assisting someone with a DV/IPV/SV resource, please refer to the “Gender Inclusive” tag to view resources that work with people of all genders.


Undocumented immigrant is the correct term for someone who is a foreign national residing in the country illegally. “Illegal” is an outdated and offensive term. No human being is illegal. Illegal is not a term used to define legal status in any official capacity.


The acronym LGBT stands for Lesbian, Gay, Bisexual, and Transgender. Sometimes, there is a Q at the end, which can stand for Queer and/or Questioning. Queer is a reclaimed term used by some within the LGBT population, especially younger people. Questioning means someone who is exploring or questioning their sexual orientation.

B. Kirkwood Public Library Phone Policy

Section 8. Phone Policy -- Business phones at Kirkwood Public Library are intended for use in the transaction of Library business. Patrons expect to reach the Library in a timely fashion. Staff members expect the availability of phone access to provide timely patron service. To assure that these expectations are met, the Library has adopted the following policies regarding phone usage. 

Staff Phone Usage Staff members are requested to keep personal calls to a minimum. Personal calls are limited to non-public areas of the building and should be of short duration. 

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Public Phone Usage In general, use of the Library's business phones by the public is limited to brief calls in the case of emergencies.  Patrons may also use a Library phone to contact agencies and helplines listed in the "Community Resources" binder.  

Kirkwood Public Library Community Resources Guide