Experienced finance and commercial professional with 14 years of progressive experience across multiple industries, including healthcare and retail. Passionate about making positive business impacts. Partner with business executives to drive revenue growth and operational excellence by providing in-depth analysis on strategic decisions across business functions. Strong ability to identify inefficiencies and inaccuracies to make course corrections in a timely manner. Diverse projects management experience including contract negotiation, vendor search, infrastructure rebuild, organizing team building events, etc. Experience in hiring, training, and building high-performance teams whilst inspiring an open and collaborative culture.

Core Competencies

Perfect Smile Dental Care

Perfect Smile Dental Care, established in 2003, is a fast growing dental practice with 2 locations, 25 - 50 employees that brings about $5-10M in annual revenue. The company continues to thrive to improve quality of care and seek innovative ideas to serve the community better everyday.

Finance Manager                                                                                                              Jan 2020 - Present

Responsible for driving steady revenue growth and maintaining 98% collection rate.

• Established an average growth of 10% per year pre-pandemic
• During 3 month lockdown, initiated 2 new projects to bring the revenue up once reopening
• After lockdown was lifted, led team to operate efficiently while incorporating new regulations due to the pandemic - revenue was back to pre-pandemic benchmarks after 2 months and exceeded it after 4 months
• Tracking team performance metrics (KPIs) to provide timely strategic corrections and improvements
• Overseeing compliance of all financial processes to maintain collections at 98% or higher rate
• Overseeing all treatment financing to ensure accurate insurance and patient billing
• Enforcing and improving existing protocols and procedures through weekly & monthly financial audits
• Managing and successfully delivering various projects to drive productivity and collection
• Training and mentoring new employees and vendors across multiple time zones and continents

General Manager                                                                                                             Oct 2017 - Aug 2019

Oversaw 2 dental practices in all business aspects to ensure smooth and productive daily operations

• Led management team to set the production and collection benchmarks and team goals
• Led team to achieve OKRs and maintained high level of productivity, efficiency, and accountability
• Managed doctors’ and employees’ work schedule to achieve team goals while accommodating personal preferences
• Improved and maintained all time high employee retention of 90%+ by fostering healthy culture of collaboration, communication, clear expectations and transparency
• Hired many high performance employees through successful hiring process

Accounts Receivable Specialist:                                                                                     May 2015 - Sep 2017

Managed accounts receivable, responsible for bringing collections rate up to 98%.

• Brought collections up from 85% to 98% within the first 3 months and maintained it at 98% or higher
• Refined existing protocols and drove implementation of new processes and procedures
• Established and managed third-party billing agency - brought insurance aging from over $100k down to under $2k
• Conducted monthly audit to ensure billing accuracy
• Resolved patient disputes, and maintained 100% satisfaction
• Resolved insurance claim denials with 90% success rate
• Achieved treatment acceptance rate at 90% by providing accurate treatment estimates

Cerulean Dental Spa

General Manager                                                                                                            May 2014 - Jan 2015

• Collaborated with business owners to complete a new and improved company policies and procedures handbook
• Hired, trained and mentored new employees through hands on training program and constructive performance reviews
• Worked closely with doctors and lead assistant on daily basis to ensure productive and smooth operation
• Presented monthly production/collections reports and solutions for improvement
• Managed outstanding claims and claim appeals

Billing Coordinator                                                                                                             Sep 2012 - Apr 2014

• Learned dental terms needed and got proficient in using dental management software (Eaglesoft) within the first month
• Managed patient accounts and ensured payments were posted and discrepancies were resolved within 48 hours.  
• Improved account aging by 50% by consistently working on insurance aging - all outstanding claims followed up on every 14 days
• First contact for resolution of billing and insurance issues with patient satisfaction as the top priority

Assured Relocation

Staff Accountant                                                                                                               Apr 2011 - Jan 2012

• Processed a high volume of daily invoices with minimal error
• Improved account payable process - cut the processing time in half
• Reconciled bank statements and conducted monthly audit – effectively captured many fraudulent and erroneous charges, totaled up to a few thousand dollars  
• Resolved billing questions and issues with 100% satisfaction
• Deputized various accounting roles in temporary absences of other accounting personnel 

Commercial Scientific Corporation

Accountant Intern                                                                                                              Jul 2010 - Nov 2010

• Provided excellent outsourced accounting services, including: bookkeeping, auditing, invoice processing, and payroll processing.
• Assisted in marketing and organized promotional events

University of California, Los Angeles        

Research Assistant                                                                                                            Jan 2010 - Mar 2010

• Assisted professor/economist Lee Ohanian in assembling and organizing data for a research project on the 2007-2009 U.S. recession and the mortgage delinquencies

Education

University of California, Los Angeles: Bachelor of Arts in Economics (2008- 2010)