Last updated February 15, 2019.

SUPPLEMENTAL TERMS.

These Shipping & Pick-Up Terms constitute Supplemental Terms as specified in our Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE SUPPLEMENTAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

SHIPMENT & PICK-UP, TITLE & RISK OF LOSS, SELECTION OF CARRIER.

If during the checkout process on the Site you request us to ship the products you purchase from us (“Purchased Products”), such purchases are made pursuant to a shipment contract, F.O.B. our fulfillment center. You authorize us to select a shipping carrier (“Carrier”) of our choice to fulfill your request. We may make this decision on the basis of any factor we deem relevant including without limitation the cost or speed of shipment.

During the checkout process on the Site, you may be presented with a number of options regarding methods of shipment and/or delivery for your order. When you select a shipping or delivery method designated as “Ship to Terminal”, “Ship to Business” or the like (“Basic Shipping Method(s)”), we may in our sole and absolute discretion select a shipping method that does not include any additional shipping options (“Accessorials”) other than Hazardous Material designation. Default options associated with Basic Shipping Methods include shipping your order to a shipping terminal closest to your designated shipping address for you to pick up. Basic Shipping Methods typically do not include additional Accessorials such as (without limitation): insurance, liftgate, redelivery, layover, reclassification, reweight, advanced notification, limited access, driver unload, residential delivery, inside delivery, metro delivery, fuel surcharge, sort/segment, after-hours deliveries, Truck Ordered Not Used, diversion miles, additional stops, storage, and/or detention.

Shipping or delivery methods other than Basic Shipping Methods such as those designated as “Ship to Your Home” or the like (“Premium Shipping Methods”) may include additional Accessorials at additional costs to you, including without limitation: advanced notification, insurance, lift gate, residential delivery, etc.

Any and all costs of shipping, storage and/or additional transportation of any kind shall be borne exclusively and solely by you, but we may offer shipping specials from time-to-time where we absorb some of those costs on your behalf.

In the United States, we do not ship to APO/FPO or P.O. Boxes. We do not ship to destinations outside the United States.

If during the checkout process on the Site you designate that you desire to pick up your order at one of our fulfillment centers or terminals rather than having us ship directly to you, or you select a Basic Shipping Method, at the time of pickup you shall present valid identification matching your order particulars along with the credit card you used to complete the transaction on the Site. Your name on your identification must match your name on your credit card. You are the sole individual who may pick up your order and only after successful verification of your identification by us in our sole and absolute discretion. By leaving the shipping terminal or our fulfillment center with your order, you agree that you received all Purchased Products due to you in excellent condition, and that you thereby waive any claim of less than perfect tender of your order to you by us.

The risk of loss for and title to Purchased Products immediately passes to you at the moment prior to our delivery of Purchased Products to a Carrier in the case of shipment, or to you in the case of pick-up from us at our fulfillment center. We are not liable for damaged or lost goods from that moment.

In the case of shipment, if Purchased Products are damaged or lost in transit, you shall adhere exactly to the Claims Procedure herein to make a claim for those goods.

CLAIMS PROCEDURE.

1. At the time of delivery: Check your delivery thoroughly. Clearly write the number of damaged cartons and/or lost cartons, if any, on the Bill of Lading (“BOL”) that accompanies your shipment. You must do this before you sign anything and before the driver departs. Sign the BOL and obtain a copy from the driver. You may view an example of a properly-notated BOL here.

2. Within three (3) days of the date of delivery of your Purchased Products:

  1. Send us a high-quality picture of the BOL;
  2. If your claim relates to Purchased Products that are damaged, send us high-quality pictures and/or videos of each of the damaged goods.

DELIVERY.

If you fail to take delivery for any reason, including without limitation if no one is available at the scheduled delivery date and/or time, if you refuse or reject the shipment, if you do not timely pick-up your shipment at the shipping terminal, if you miss the shipment, etc., you shall be solely responsible for any and all charges incurred as a result of your failure to take delivery.

If you fail to take delivery and such failure results in return of the shipment to us, you are responsible for any and all charges incurred as a result of your failure to take delivery as well as a restocking fee which shall be equal to 25% of the gross value of your shipment.

DELIVERY DATES/FORCE MAJEURE.

We will exercise commercially reasonable efforts to ensure that Purchased Products are delivered to you by your desired date and time, but we do not guarantee any delivery dates or times. We are not liable for delivery delays or failed delivery based on circumstances that are beyond our reasonable control. Any shipment delays, delivery delays, or delivery failures of any kind are not a breach of any agreement between us and you.

APPLICABILITY.

These Shipping & Pick-Up Terms shall apply whether or not you intend to use the Purchased Products in association with a celebration, holiday or special event, even if we had notice of same.