Zilker Vacations Rental Policy
1. CHECK-IN TIME is after 4:00 p.m. CHECK OUT is Noon. Ask about early check-in or late check-out.
2. SIMPLE PAYMENT POLICY –1/2 of the balance to be paid upon reservation. Remaining balance to be paid any time prior to check-in. For either Credit Cards or PayPal please use our PayPal link on www.zilkervacations.com. Other arrangements considered upon request. Payment will secure the reservation. Dates are NOT removed from the calendar until initial payment is received.
3. CANCELLATION POLICY – if you cancel outside of 14 days of your reservation we will refund the entire amount you have paid, no questions asked. Within 14 days we will charge 25% of the reservation amount and refund the difference unless we are able to rebook the dates. If you are booked during the SXSW or Austin City Limits Music Festivals and cancel, you will be responsible for the entire reservation amount unless alternative arrangements are made.
4. DAMAGE DEPOSIT – Primary Renter must provide valid Drivers License/Passport and Credit Card upon check-in. No damage charges will be made provided no damage is done to the condo or its contents beyond normal wear and tear, there is no excess mess or negligence and all keys are returned upon check out.
Our condos are privately owned by Peach and Cynthia Reynolds and we are not responsible for any accidents, injuries or illness that occurs while you are on the premises. Nor are we responsible for the loss of personal belongings or valuables. It is understood that all guests (registered or not) are expressly assuming the risk of any harm arising from their use of the property. By booking a reservation with us you are agreeing to these policies.
Thank you for choosing our property for your stay. We strive to earn your return business and will do everything we can to make your stay enjoyable. Welcome to our neighborhood!
Jay, Peach and Cynthia Reynolds
512-944-6888, 512-917-5000, 512-633-9001