Be Heard. Be Valued. Be Recognized. Be Proud.
Be Your Professional Best!
Imagine being a part of a company with clear vision, direction, teamwork and accountabilities for every person. And you not just being accountable, but being supported, coached and fostered in your career growth. We've created, and continue to improve, this exact environment where you can be the professional you want to be.
This is a Full-time, benefited position. And we have awesome benefits. We offer a continuing education allowance for approved courses, professional development, health, vision, dental, holidays, commuter benefit for public transit, and 25 paid time off days per year.
As the person at the front desk, you are an extremely important part of our team and are integral to taking care of our patients through making them feel comfortable, welcome, important and valued.
You will love being part of our team if you love working hard, caring deeply for your patients and want to work on a truly collaborative team. We don't have room for giant egos or passengers. Everyone contributes and pulls their weight and helps the other members of the team as much as they can whether it's in their job description or not. Nothing is "not my job".
This is what we call a role scorecard. It is a job description of sorts that tells you exactly what is important in the Office Coordinator position on our team. We have openings in San Francisco’s Financial District and Castro/Upper Market.
Read on to see if you think you’re a fit with us.
Date scorecard updated:
January 21, 2016
This role reports to:
Director of Clinical Operations
Who reports to this role:
Purpose of the role:
Enhance the patient experience through great customer service, and support the effective operation of the clinic.
(Key duties + desired outcomes)
Company Core Values:
Key Performance Indicators:
1 - Customer Focus
2 - Time management/multitasking
3 - Resourcefulness/initiative
4 - Optimistic/Energy
5 - Team Player
6 - Adaptability
7 - Integrity
8 - Self Awareness
9 - Assertiveness / Persuasion
10 - Analysis/Problem Solving
AA degree or equivalent
Able to communicate clearly and with sensitivity
Able to use empathic listening and de-escalation techniques
Able to demonstrate proficiency with computer and EMR software
Able to demonstrate attention to detail and organizational skills
Able to follow rules and guidelines as defined by management
At least 1 year of customer service experience
At least 1 year office experience
Preferred 1 year experience in a healthcare delivery field or equivalent
Preferred career goal of entering healthcare field (i.e. Pre-PT, pre-nursing, etc.)
To Apply: Please review all of the items in the above Role Scorecard and send your resume/CV along with the answers to the following questions to firstname.lastname@example.org.
Why do you want to join the team at San Francisco Sport and Spine Physical Therapy?
Describe a time when you exceeded a customer/patient’s expectations.
Describe a time when you failed at something and how you handled it. What did you learn?
Please follow the process above as it is the same for any member of our team. We take seriously selecting those who would join our team and take care of our patients.