FAQs

THE EXPERIENCE

What is Enchanted Sips, and what can I expect?
Enchanted Sips is a unique wizard-themed cocktail masterclass where you’ll become a master of mixology, crafting homemade cocktails or mocktails while enjoying a live performance from a talented actor.

How long does the experience last?
The experience lasts approximately 1.5 hours.

How many cocktails are included with my ticket?
You will be making and tasting 3 cocktails.

Can I purchase additional drinks on-site beyond the ones included with my ticket?
Yes, there is a bar on-site where you can purchase further beverages during and after the experience.

Will food be available on-site for purchase?

Yes, food will be available for purchase on-site.

Do I need to bring my own supplies?
No, all necessary supplies will be provided.

I have never taken a mixology class before. Do I need any prior skills?
No, this experience is suitable for all skill levels.

Do I need to wear special clothing?
No special clothing is required.

Will there be strobe lights?
No, there will not be any strobe lights.

What if I don’t drink alcohol?
You can still participate and make "wizardly" mocktails. Please inform our on-site team so we can make the necessary adjustments.

TICKETS

Do I need to print my ticket?
No need to print anything. You only need to show your Fever ticket(s) in the app or email upon arrival.

Are refunds allowed?
No refunds are permitted. However, exchanges to other dates and/or times are allowed up to 48 hours before the original event start time, subject to availability. Please contact us directly for assistance with changing your ticket.

Where can I get tickets?
Tickets are available on the Fever App (Google Play and Apple Store) and on the Fever website.

Can I make a group booking?

Yes, you can select a group ticket on the event page when making your booking.

Can I purchase tickets at the venue?
No, tickets must be purchased through the app or website (www.feverup.com) before arriving at the event. Tickets are not available for purchase at the venue.

Can I transfer my tickets to someone else?
Yes, you can transfer your tickets to anyone for free by clicking "Transfer Tickets" on the Fever App. Please contact us for additional help. Be sure to include your ticket order number.

I can't find my ticket. What should I do?
You can find your QR code ticket in the Fever app within the "Tickets" section. If you haven’t downloaded the app, it’s available on Apple Store or Google Play. Make sure to log in with the account you used to buy the tickets. If you still cannot find your ticket, please contact us.

How do I book a ticket for my carer?
Carers can attend the event for free by showing appropriate documentation at the entrance. Some accepted documents include:

• Middle or Higher rate DLA for care and/or mobility
• Personal Independence Payment (PIP) receipt
• Evidence of severe sight impairment
• CredAbility Access Card – +1 category requirement

Please note, the guest requiring assistance must have a valid ticket. Canvases and materials will only be available for ticket holders.

ACCESS

Is the venue wheelchair accessible?
Yes, the venue is wheelchair accessible.

Is there an age requirement for the event?
Yes, this event is for ages 21 and over. Attendees may be asked to show a valid ID to verify their age upon entry.

When should I arrive?
Doors open 20 minutes before the start of the experience.

What happens if I arrive late?
No late entry is allowed, as it would disrupt the flow of the class for other attendees.

Will restrooms be available on-site?
Yes, toilets are available on-site and are cleaned and disinfected regularly.

What is the venue?
The Metropolitan is in the Willis Tower at 233 S. Wacker Drive
Franklin Street Entrance | expedited entrance to the 66th floor :

• The Metropolitan is in the Willis Tower at 233 S. Wacker Drive. If you are entering the building through the 232 Franklin Street Lobby, please go to the Security Desk and check-in with security attendants.

*If entering off Franklin, please take the elevators to the 66th floor. Step off the elevators and either take the same bank to the 67th floor or there is a set of stairs to the South

A valid, government issued photo ID is required for entrance into The Willis Tower. A security Visitor Badge will be provided; please carry this with you if you leave the building at any time.

Is parking available on-site?
There are nearby parking garages located at: 211 W. Adams, 241 S. Franklin, and 230 S. Wells

Are service animals allowed at the venue?
Yes, service animals are welcome. However, other pets or animals are not permitted.

Can I bring my own food and drink?
No, food or beverages purchased elsewhere are not allowed at the venue.

Can I smoke or vape during the experience?
No smoking or vaping is allowed inside the venue.

Is there air conditioning?
Yes, the venue is air-conditioned.

Is there a cloakroom or lockers on-site?
No, there is neither a cloakroom nor lockers available. However, there will be space next to your tables or at the corners of the room where you can leave your coats and belongings during the experience.

What should I do if I leave something behind at the venue?
If you leave any belongings behind, start by phoning the venue or visiting in person to check if your item has been found. If this doesn’t resolve the issue, please contact us so we can liaise with the venue and arrange for you to pick up your item.

DATA

Why do you need everyone's names for Enchanted Sips in the US?

Due to security measures in bars across the US, we need to know the names of all attendees, not just the person who bought the tickets. This helps us keep everyone safe and ensures a smooth and magical experience for all. So, after you purchase your tickets, we'll ask you to provide the names of everyone in your group.

Who is responsible for processing my personal data?

The data controller responsible for processing your personal data is Fever Labs Inc., domiciled in the United States of America, with TIN: 99-0368536, registered at 76 Greene Street, New York, New York 10012 . You can contact us at dpo@feverup.com.

How is my personal data used?

We'll use your personal data to make sure you have the best experience and to keep you safe and secure throughout.

What type of personal data is collected?

We collect data such as your name, contact information, drink choices, and lifestyle preferences.

What is the legal basis for processing my personal data?

The legal bases for processing your personal data are our need to comply with a legal requirement, as well as your explicit consent, which you provide by purchasing your ticket and completing our questionnaire.

Is my personal data secure?

Yes, we take the safety of your personal data very seriously. We implement various security measures to ensure that your information is protected from unauthorized access and use.

Will my personal data be shared with third parties?

We will share your name and contact information with the venue and with their security company for your safety and security.  

How long is my personal data retained?

We keep your personal data only for as long as necessary to provide you with the best experience. Once the event has taken place, we securely delete your information. Rest assured, we follow strict guidelines to ensure your data is handled with care and respect throughout its lifecycle.

Can I exercise my data protection rights?

Absolutely! Under the applicable data protection regulations, you have several rights regarding your personal data:

• Right of Access: You can request to see the personal data we hold about you.
• Right to Rectification: If any of your data is incorrect or incomplete, you can ask us to correct it.
• Right to Erasure: You can request the deletion of your personal data.
• Right to Restrict Processing: You can ask us to limit how we use your data.
• Right to Data Portability: You can request a copy of your data in a commonly used format.
• Right to Object: You can object to the processing of your data for certain purposes.
• Rights related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling.

If you wish to exercise any of these rights, please contact our privacy team at dpo@feverup.com, and we will be happy to assist you promptly. Your privacy and satisfaction are our top priorities.

How can I lodge a complaint? 

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. You can contact the supervisory authority in the USA at Federal Trade Commission FTC at 600 Pennsylvania Avenue, NW Washington.

Where can I find more information about how you process my personal data?

For more information on how we process your personal data, you can always refer to our Privacy Policy.