Frequently Asked Questions (FAQs)

About Trouver

  1. Technology & Technical Details
  1. Trouver uses Bluetooth Low Energy (BLE) technology to help you locate your items.
  2. Technical details can be found in Trouver User Manual at https://goo.gl/Vv25q7

  1. Battery Duration
  1. Trouver device uses battery.
  2. The battery can last from 9 to 12 months.
  3. You don’t need to charge the battery. When the battery runs out, the battery can be replaced with new one.

  1. Water Resistance & Durability
  1. Trouver device is water-resistant and dust-protected.
  2. It is not waterproofed because to make it waterproof, it needs to be sealed. If it is sealed, then the battery cannot be replaced.

  1. Distance Range
  1. Within 20 meters
  1. Your phone can detect Trouver device within 20 meters.
  1. More than 20 meters
  1. When the Trouver device goes far more than 20 meters from your phone, Trouver use its feature known as Community Tracking.
  2. The Community Tracking feature allows any phone with Trouver app to help track the Trouver device location.
  3. When the device is located by other phones, the device owner can view its real-time location from his/her own phone.
  4. If many people use Trouver app, then we will have extensive coverage of Trouver. This means wherever your Trouver device goes, you will be able to view its real-time location.
  5. Therefore, lets get as many people as possible to install Trouver app including your family and friends!

  1. Security & Privacy
  1. Trouver devices are only visible to the registered user or owner, and they do not contain any personal identifiable information on them. In case of Community Tracking, another user's phone can locate Trouver devices owned by others, but it relays the information to our servers anonymously. The user never even knows his/her phone did it.

  1. Location Accuracy
  1. Location that is provided inside Trouver app has 5 to 10 meters accuracy, which can be easily seen by human eyes.

  1. Device Compatibility
  1. Trouver device is compatible with Android phones that
  1. run Android 4.3 or above, and
  2. support Bluetooth 4.0.
  1. Trouver app itself can be used on Android 3.2 or above. If Trouver device is not compatible with your phone, you can still use Trouver free phone-tracking service (refer Phone-Tracking Service section).
  2. Trouver device is compatible with iOS 8.2 or above and iPhone 5S or newer models. For iOS version, only basic detection and sharing between iOS devices are currently supported. Other features for iOS are still in development.

  1. Phone-Tracking Service
  1. Phone-Tracking is a free service for all Trouver app users.
  2. By using this service, you can turn your phone into a tracker.
  3. For example, if your kid has a phone, you can setup Trouver phone-tracking service on your kid’s phone and then track your kid’s real-time location from our web app at https://web.trouver.io
  4. To setup this service, please refer the manual at https://goo.gl/gRp4zm

  1. Requirements
  1. To locate your Trouver device or use the Phone-Tracking service, you must turn on your phone’s:
  1. Bluetooth
  2. Location Service
  3. Internet Connection

Orders Management

  1. Buying
  1. You can contact one of our authorized dealers:
  1. Malaysia
  1. Kuala Lumpur
  1. Faisal - 014-2366200
  2. Wangsa Maju
  1. Syaifullah - 018-2323200
  1. Jalan Klang Lama
  1. Khairul - 019-2511520 / 017-3322101
  1. Sentul
  1. Suhaimi - 016-4492129
  1. Selangor
  1. Kepong / Sg. Buloh / Rawang
  1. Hafiz - 019-6991070
  1. Selayang / Batu Caves / Gombak
  1. Ijam - 011-23009610 / 011-24273116
  1. Batang Kali
  1. Syaifullah - 018-2323200
  1. Puchong
  1. Khairul - 019-2511520 / 017-3322101
  1. Shah Alam
  1. Kamarulzaman - 012-6947528
  1. Ampang / Petaling Jaya
  1. Asraff - 012-2225677
  1. Kota Damansara
  1. Jamili - 017-9829773
  1. Johor
  1. Johor Bahru:
  1. Nekman -  012-7921773
  2. Ferdaus - +6586614867 (WhatsApp) / 011-17516788 (Call)
  1. Pontian:
  1. Khairi - 010-7604427
  1. Kedah
  1. Azril - 013-5321867
  1. Melaka
  1. Azri - 012-9149524
  1. Negeri Sembilan
  1. Seremban
  1. Suhaimi - 016-4492129
  2. Riduan - 010-2226819
  1. Pulau Pinang
  1. Kepala Batas:
  1. Ismail - 016-5510504
  1. Bayan Lepas:
  1. Azman - 017-4056261
  1. Perlis
  1. Irham - 012-9230915
  1. Terengganu
  1. Besut
  1. Saiful - 019-9866930
  1. Kemaman
  1. Azrina - 016-6651942
  1. Singapore
  1. Ferdaus - +6586614867 (WhatsApp) / 011-17516788 (Call)

  1. Shipping & Handling
  1. Trouver is currently taking orders for shipping within Malaysia.
  2. We use PosLaju for delivery.
  3. Due to high number of orders, an order will be shipped within 3 days after we have received payment in our account.

  1. Payment & Billing
  1. We currently accept online transfer or cash deposit to our bank account.
  2. We will accept credit card payment soon.

  1. Hardware Warranty
  1. Trouver warrants that your Trouver hardware product ("the Product") will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Product arises within the Warranty Period, Trouver will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product. This Warranty does not apply to Products you purchase from unauthorized resellers, or where the instructions for use and activation of the Product are not complied with, where the Product casing has been opened or where the Product is damaged as a result of abuse, accident, modification  or other causes beyond our reasonable control.
  2. All implied warranties of merchantability or fitness for a particular purpose with respect to the products are limited to the duration of the applicable express warranty. All other express or implied conditions, representations and warranties, including any implied warranty of non-infringement, are disclaimed. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

  1. Dealers
  1. If you are interested to be a Trouver dealer, please email us at contact@trouver.io