FAQS

Tickets

What are the different ticket types?

Zone A (Premium visibility)

Zone B (Great visibility)

Zone C (Good visibility)

Zone D (Okay visibility)

Seating is assigned on a first come first served basis.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (https://feverup.com/pittsburgh/candlelight) prior to arriving at the event.

Can I book a ticket for my caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

Trinity Cathedral

328 6th Avenue, Pittsburgh, PA 15222

325 Oliver Avenue, Pittsburgh, PA 15222 (wheelchair accessible entrance)

How do I get to the venue?

Public Transportation: Numerous Port Authority Bus Routes stop near and in front of Trinity Cathedral on Sixth Ave. Trinity Cathedral is within walking distance of the Wood Street and Steel Plaza T stops Downtown.

Is there food served?

There will be no food or beverage available at this event. Guests may bring a water bottle with a cap if desired.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

325 Oliver Avenue, Pittsburgh, PA 15222 (wheelchair accessible entrance)

Accessible parking, entrance, and restroom available. Should you have any questions please reach out to us at hello@feverup.com.

Is there parking available?

Limited street parking is available for free downtown. Parking is available nearby on Oliver, Mellon Square, and Smithfield garages.

During the week parking is available at many garages and with limited street parking. www.ParkPGH.org offers a map of the area parking garages with real-time updates on the number of available spaces.