Tickets

What are the different ticket types?

Zone A, Zone B, Zone C, Zone D, and Zone E with Zone A closest to the stage.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my carer?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Are refunds allowed?

No refunds are allowed unless a flexible cancelation ticket has been purchased (see below).

Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

FAQs for Flexible Refund Tickets 

What is the Flexible Refund Ticket?

A flexible cancelation ticket allows you to ask for a refund or exchange your ticket in case you  decide not to attend the experience

When can I return my ticket?

You can cancel your flexible cancelation ticket if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transfered to another user

What documents do I have to present to receive my refund?

No documentation is need to claim your refund or exchange.

If I opt for a refund, how long does it take to process it and how will I receive it?

If you used a credit card or PayPal account to make the purchase, you will be credited the total amount of the ticket price back to your account. Keep in mind that the money could take 10+ days to appear on

your statement.  

If you bought your ticket(s) using a voucher, you’ll find a new voucher in the "Vouchers" section of the app. Keep in mind this voucher is different from your Fever Club Wallet

If I opt for an exchange of the ticket, when will I receive the new ticket?

You will receive a voucher for the same value as your purchase as soon as you request for it.  You can use this voucher to go back to the experience and buy a new date and/or time.

Will I get a full refund?

You'll receive a refund for the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option

Can I change my ticket for a different experience?

If you opt for an exchange voucher, you can only use this voucher to go back and purchase the same experience.

How do I request my refund?

Please contact us here to get your ticket refunded.

Venue information

Where is the experience taking place?

Bay View Opera House - 4705 3rd St, San Francisco, CA 94124

How do I get to the venue?

Bay View Opera House can be found on the South corner of 3rd St and Newcomb Ave.

Is there food and beverages served?

Beverages will not be available for separate purchase. Outside food and beverages are not permitted.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

This venue is accessible to all guests.

Is there parking available?

Parking is limited near Bay View Opera House. Street parking can be found along Oakdale Ave, Newcomb Ave, and McKinnon Ave.

COVID Measures

Do I have to wear a mask?

We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.