Tickets

What are the different ticket types?

Premium (Best Visibility)

Zone A (Excellent Visibility)

Zone B (Good Visibility)

Zone C (Fair Visibility)

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

How do I book a ticket for my carer?

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket.

Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.

Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.

Here are some of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility.
• Receipt of Personal Independence Payment (PIP).
• Evidence of being severely sight impaired.
• CredAbility Access Card – + 1 category requirement.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

The Merchant’s Hall, 22, Hanover St, Edinburgh, EH2 2EN

How do I get to the venue?

The Merchant’s Hall is located in the heart of Edinburgh at 22 Hanover Street, EH2 2EN. It is a short walk from Waverley Station and easily accessible from the Edinburgh Bus Station. The venue is well-connected with regular rail and bus links. Additionally, it has convenient access to the M8 and M9 motorways, making it easily reachable by car from all parts of the city.

Is there food served?

Yes, a bar in the venue will be serving alcoholic and non-alcoholic beverages.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

The venue is fully accessible with a lift and accessible toilet facilities. Please contact us directly at hello@feverup.com if you need any personalised assistance.

Is there parking available?

The Merchant's Hall in Edinburgh does not have dedicated on-site parking facilities. However, it is centrally located at 22 Hanover Street, which provides several nearby parking options.

For those driving to the venue, you can find metered street parking around the city centre. Additionally, there are multiple public car parks within walking distance, such as the St. James Centre and the NCP car park on Castle Terrace