ITSM Open Forum Minutes

11:00 AM, August 6, 2013 | Location: Butrovich 204


ITSM Team: Jim Durkee, Kenny Coon, Kevin Jacobson, Cara Brunk and Toni Abbey



We do see us going into different areas; change management is bigger than OIT especially when we speak about an enterprise; it will all depend on the department because each department has different functions; there is a lack of documentation of the way certain departments complete services or projects; there is no consistent approach for handling reporting of incidences, there is a hope that the outcome of all of this will fix this issue.