Moray Holiday Cottage Booking Terms and Conditions
General
This is a legally binding contract between the property owners, Colin Mackay and Susan Mackay and the holidaymaker. The property owner is also referred to as "we" and "us".
The holiday maker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".
The property referred to is named on your booking confirmation.
Bookings
A non refundable booking deposit of 20% of the booking value is payable within 3 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit (if applicable), is payable not less than 6 weeks prior to the start of the holiday.
Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker.
Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holiday maker should be made in writing and addressed to:
Mrs Susan Mackay
8 Adam Drive
Forres
Moray
IV36 2JN
United Kingdom
Or by emailing moraycottages@gmail.com
When you book your holiday with us we require a 20% deposit to secure your dates. This deposit is non refundable.
Our cancellation policy is as follows and will be applied whatever the circumstances. This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.
If you cancel more than 6 weeks before your holiday start date we will retain your deposit.
If you cancel less than 6 weeks before your holiday start date and you have paid for your holiday in full, we will attempt to re-let the property and if successful a refund may be made. The maximum refund we will pay in this case is 80% of the value of your original booking.
We strongly recommend that you take out holiday insurance either prior to or immediately after making your holiday booking to cover you for any costs incurred should you need to cancel your holiday. If you choose not to then you accept responsibility for any loss which you may incur due to your cancellation.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Cancellations due to government public health measures for Covid-19
If you have to cancel your booking because UK or Scottish Government public health measures imposed as a result of the Covid19 pandemic mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to :
(i) transfer your booking to a later date free of any administration charges, subject to availability - you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
(ii) If you have appropriate cancellation cover in place as advised we will provide you with any evidence required for you to submit a claim
(iii) If none of the previous options are available we will issue a refund of the amount already paid by you for the booking. This will be refunded to your original payment method.
You will have to contact us in order to access these options. Full refunds will only be issued when there are UK or Scottish Government public health restrictions in place which make it unlawful to travel or make use of the accommodation i.e. a local or national “lockdown”.
Our standard cancellation policy will apply in any other event including if you are unable to travel due to the requirement to self isolate.
Change of Booking
Transferred bookings are not normally permitted e.g. a transfer from one cottage to another, a change in the Holidaymaker or a transfer from one date to another. The Owner may, at their discretion, accept transferred bookings subject to payment of a fee of £35.00 (thirty five pounds). However, transferred bookings will NOT normally be accepted within one month of the Visitor’s holiday, or from one calendar year to another.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is stated on our website and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Pets
Pets are allowed in the property subject to the property owner's agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property (unless caged) at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holiday maker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
Liability
The property owner takes no responsibility for the personal possessions of the holiday maker or the holiday maker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children under 18 must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Covid19
Guests will be contacted 48 hours prior to arrival to ensure that they are free of symptoms. If you or anyone in your party has symptoms however mild or you are currently isolating having been in contact with someone with symptoms then you should not travel for your stay. Guest are requested to follow the Scottish Government guidance during their stay https://www.gov.scot/publications/coronavirus-covid-19-guidance-for-consumers/pages/tourism-and-hospitality/
Breakages
The holiday maker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Return of Breakage Deposit (If Applicable)
Your breakage deposit, minus any deductions, will be returned to you within 1 week of the departure.
Privacy notice and data protection.
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking.
How we use the information we hold about you
We will use your email address to send you confirmation of the booking and email with more details on how to find us and other information you may find useful for your stay.
After your stay we will send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.
How is your data stored
All of the personal data you supply us, as part of the booking process, is stored securely on a third party system, PIMS property rental management.
We will never share your information with any third party unless there is a legal reason for doing so.
Marketing
We would like to stay in touch with you to send information, news and any special offers we may have. We send occasional emails ( normally no more than 2-3 per year ) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp.
You may change your preferences or unsubscribe via Mailchimp at any time.
Neither we nor Mailchimp will pass your details onto any third party
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at moraycottages@gmail.com