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Open Media Project FAQs

Frequently Asked Questions about the OMP

Q: The meeting is streaming but the "Currently in session" button is not blue. Why can't I see the meeting streaming now on the home page?

A: You may have forgotten to check the ‘Apply to Live Broadcast’ box before starting the timer on OMP. Check this box then refresh the page; the live button will now be active.

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Q: There is no meeting currently streaming, but the button on the homepage is saying that we are currently live. How do I turn this off?

A: You may have forgotten to stop the timer from a previous meeting. Click on the live button indicator and it will take you to the session it has marked as live. Next login to your administrative portal, locate the session and click on it. Next, go into the Agenda Timestamper and stop the timer.

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Q: The meeting is currently streaming, but the live button on the home page is directing users to the wrong meeting. Why is this?

A: You may have forgotten to reset the timer on the meeting that the live button is directing to. Click on the live button indicator and it will take you to the session it has marked as live. Next login to your administrative portal, locate the session and click on it. Next, go into the Agenda Timestamper and stop the timer. Then go back into the current meeting’s Agenda Manager, be sure to check the ‘Apply to Live Broadcast’ box and hit refresh. Now the correct meeting will be linked to the live button on your home page.

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Q: The video is showing an error message such as, ‘No playlist loaded’, ‘Playable sources could not be found’, ‘Provider must be an SWF’ etc., in the video player. What is wrong?

A: You may have entered an incorrect video URL into the OMP. Go back to your youtube event, copy the URL and paste that into the video url portion in the edit tab of the OMP.

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Q: The video is showing ‘Watch this video on YouTube. Playback on other websites has been disabled by the video owner.’ What is wrong?

A: You may have forgotten to enable embedding when setting up your YouTube event. Go back into that event, and under advanced settings be sure to check the ‘enable embedding’ box.

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Q: Why am I not able to check the ‘enable embedding’ box within YouTube?

A: In order to enable embedding, YouTube requires that you create an AdSense account. Follow these steps to create an AdSense account and link it to your YouTube account.

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Q: How do I replace a video in the OMP?

A: In your OMP, open up the meeting that you wish to replace. Go into the edit tab and enter the new video URL into the web video portion.

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Q: Can I upload a previously recorded video into the OMP?

A: Yes, simply enter in the URL of the video you’d like to upload into the OMP. You can also timestamp this pre-recorded video. In the Agenda Manager, play the video and start the timer (without checking ‘Apply to Live Broadcast’) and begin to add timestamps. Alternatively you can also set the timer to a specific time by typing into it and then add an agenda item to recorded.

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Q: What type of agenda formats are able to parse with the OMP?

A: The OMP currently only understands PDF and Google Doc formats. If your agendas are created in a separate program, you may be able to export as a PDF in order to upload it into the OMP. If you would like the OMP to support a different format please contact us at support@ompnetwork.org.

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Q: Does OMP have the ability to create agendas and minutes?

A: OMP does not include agenda creation tools. We recommend working with Google Drive or Board Book (www.boardbook.org/) a low-cost solution created by the Texas Association of School Boards. Google Drive is already supported by OMP. Board Book is currently developing an API that will integrate with when it is ready. Meanwhile, the OMP can handle any relatively standard calendar agenda format. All of our current clients attach PDFs or enter Google Doc links. The OMP will parse your agenda and make it easy to timestamp the meeting.

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Q: Can agenda documents submitted during a meeting be added later to the agenda?

A: Yes. Once you’ve completed indexing your meeting, you can replace the initial agenda with an updated agenda, or you can attach other supplemental documents to each meeting. Simply go into the edit tab of the meeting, and add any additional documents you wish.

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Q: My agenda items aren’t parsing correctly. What is wrong?

A: Make sure that you are using the right agenda rule in Settings->Agendas. By default the rule is set to parse separate lines but if your agenda is organized similarly to the below:

1. 2. 3.                1) 2) 3)

A. B. C.         A) B) C)

a. b. c.                 a) b) c)

i. ii. Iii.                i) ii) iii)

I.II.III.                I) II) III)

You will want to choose the “a, ab, 1, 12, I, II, III…” rule. You can then test the rule by going to an existing session with an attached agenda, visit the Agenda Items tab, and click Rebuild Agenda Items. If you are unable to get your agenda items parsed properly with any of the existing rules please contact support@ompnetwork.org

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Q: Can the OMP provide an option for time stamping or chaptering?

A: You can upload your agenda and it will parse with the OMP, allowing you the ability to timestamp each agenda item live, or to go back and edit at a later time. The timestamped agenda items will line up on the right side of the video as clickable chapters that will take you directly to that particular issue in the video.

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Q: Do I have to add the timestamps live during the meeting? Or can I add them later?

A: You have the option to either add your timestamps live during the meeting or you can add them later at your convenience. Just go into your Agenda Manager, scrub through the video to the portion of the video you wish to timestamp, and note the time in the video player. Then add your agenda item from the pending column. It will be added to the recorded column where you can click ‘edit’ and manually type in the timecode for that agenda item.

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Q: My timestamps are slightly off. Is there a way to adjust them to the proper times?

A: Yes. You can go into your Agenda Manager and edit the timestamps to the correct times.

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Q: Does the OMP offer lower thirds? 

A: You can create lower thirds or slates to include in your video with the paid version of Wirecast or most other software switchers. The OMP doesn't address the production aspect, just the streaming and archiving, plus agenda indexing.

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Q: What are the search capabilities of the OMP?

A: You can search any keyword and the OMP will go through your agenda items, timestamped agenda items, session title, description, and YouTube’s automated transcriptions to find every time that keyword was mentioned. It will then list all mentions of that keyword, allowing you to click on each mention, bringing you straight to that point in the video.

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Q: Will the video player be embedded onto our website or will viewers have to view it elsewhere?

A: You will have the ability to embed the player onto your own site or have a standalone OMP site. Whichever option you prefer.

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Q: Will the OMP accept and support closed-captioning services from a third party supplier/service for the live web broadcast?

A: Yes. Generally a separate caption encoder is used pre-switcher and then the captions are embedded into the signal output from the switcher into the encoder and then to the web.

Closed captions refer to the visual display of the audio in a program. In order to add captions to your live event, you need to send captions to YouTube either embedded in the video or through supported software that can send captions over HTTP POSTs. (See YouTube FAQs below for more info.)

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Q: How do I delete a session in the OMP?

A: You can delete any session while logged into your admin dashboard by clicking edit on the session and choosing delete from the bottom of the form. Delete will completely remove a session from OMP and cannot be undone so be careful!

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Q: I need to update the information in a session. How do I do that?

(Change date, change title, change video URL, upload different agenda or additional documents)

A: Select the meeting that you wish to edit and go into the edit tab. Here you can make any necessary changes to your session.

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Q: What Content Delivery Networks (CDN) does the OMP support?

A: The OMP currently only accepts YouTube for streaming. But stay tuned after the beta version for the possibility to support other CDNs.

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Frequently Asked Questions about YouTube

Q: Is there any way to download a recording from YouTube?

A: You can! Go into Creator Studio > Video Manager > Videos. Next, click on the downward arrow under the video you want to download and select ‘Download MP4’.

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Q: Where can I find all of the archives of my live streams in YouTube?

A: When you stop streaming, YouTube will automatically upload an archive of your live stream to your channel. You can find it in Creator Studio > Video Manager. More info about live archives can be found here.

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Q: There is an upcoming Live Event in YouTube for a meeting that was canceled. Can I delete the event? Are there other steps that I need to take in the OMP to make sure it's deleted there, too?

A: Yes you can delete the unused event in YouTube. Go to Creator Studio > Livestreaming > Events. Next, select the video that you wish to delete and in the ‘Actions’ drop-down menu, select ‘Delete’. Once deleted in YouTube, you will also need to go into the OMP and delete the event there.

In the OMP, go to the 'Content Management' drop-down and find the session that you wish to delete in ‘Manage Sessions’. From the ‘Operations’ drop-down menu, select ‘Delete Item'. Next, click 'Execute' and it will delete the meeting that you’ve selected.

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Q: What is an encoder and what type of encoders are compatible with YouTube?

A: Encoding software allows you to capture content, including your desktop, camera, microphone, and more, and send it to YouTube Live to be streamed to all your constituents. When looking for an encoder, make sure that it is compatible with YouTube. Check out YouTube’s support guide on setting up your live streaming encoder for more information.

Encoder Settings:                                        Recommended Advanced Settings:

Protocol:

RTMP Flash Streaming

Pixel aspect ratio:

Square

Video codec:

H.264, 4.1

Frame types:

Progressive Scan,

2 B-Frames,

1 Reference Frame

Frame rate:

up to 60 fps

Entropy coding:

CABAC

Keyframe frequency:

Recommended 2 seconds

do not exceed 4 seconds

Audio sample rate:

44.1 KHz

Audio codec:

AAC or MP3

Audio bitrate:

128 Kbps stereo

Bitrate encoding:

CBR

Q: How do I set up Closed Captions in YouTube?

A: When setting up a new event in YouTube, you have the ability to enable closed captioning. You have two options for closed captioning as shown below:

1) Sending Embedded 608/708 Closed Captions for Live Stream:

In the Ingestion Settings tab, select the ‘Embedded 608/708’ item from the drop-down menu. 

In your encoder settings, choose ‘EIA 608/CEA 708’ captions, sometimes called “embedded” captions. Depending on your setup, this may read captions from a specific file format or encode them in real time. While the 608/708 standard supports up to 4 language tracks, YouTube currently only supports one track of captions.

2) Enabling Closed Captions on a Live Stream: (requires supported software, listed below)

When creating the event, be sure to add a 30s or 60s broadcast delay in the Advanced Settings tab. At the bottom of the Ingestion Settings tab, there is a Closed Caption section. Check the box for POST captions to URL. Click in the Caption Ingestion URL box to select all and copy it. This is a signed HTTP URL. Provide this URL to your captioner to enter in their YouTube-supported caption software.

Supported Software:

Total Eclipse

You will need Eclipse/AccuCap 6.0.0.5 or greater in order to use this feature.

Contact tech support (support@eclipsecat.com or 1-800-800-1759) for installation and usage instructions.

Case CATalyst

You will need Case CATalyst BCS version 14.52 or greater in order to use this feature.

Contact tech support (1-800-323-4247 or 630-532-5100) for installation and usage instructions.

Caption Maker

You will need CaptionMaker version 5.22 or later to use this feature.

Contact tech support for installation and usage instructions.

StreamText.Net

Cloud based caption delivery system that is compatible with all speech to text platforms.

Please contact support support@streamtext.net for instructions.

YouTube Troubleshoot Guide

If you’re having issues with your YouTube live stream, use the troubleshooting tips below.

Live streaming issues can vary depending on how many viewers are reporting errors with your live stream. You can see the number of viewers and the number of reported errors in your live stream metrics.

One viewer is reporting an error

Many viewers - using one internet connection - are reporting an error

Many viewers - on different internet connections - are reporting an error

Make sure your live stream encoder is working

A live stream encoder is the app, program, or tool you can use to capture and compress your live stream. You can use the steps below to troubleshoot some problems that may occur with your encoder.

  1. Make sure you are using the latest version of your encoder software. If not, update your encoder to the latest version.
  2. Check the look and sound of your stream directly in the encoder.
  1. Test the strength of your outbound internet connection.

YouTube Live Streaming Error Messages

Incorrect stream format

Your encoder is set to something other than Flash H.264 video and AAC audio.

Adjust to Flash H.264 video and AAC audio for the stream to be properly ingested.

Incorrect bitrates

You must use the exact bitrate for the resolution you chose on the Ingestion Settings page. If you do not have enough bandwidth for the resolution you chose, consider lowering your chosen resolution.

The correct bitrates for each resolution are listed in the encoder settings.

Using the guidance of these error messages to ensure your video is transcoded and delivered properly.

Incorrect audio settings

Your encoder is sending incorrect audio settings.

Using the guidance of these error messages to ensure your audio is delivered properly.

Incorrect video settings

Your encoder is sending incorrect video settings.

Using the guidance of these error messages to ensure your video is delivered properly.

Incorrect video keyframe frequency

Your encoder is sending keyframes too frequently or not frequently enough.

Adjust so keyframes are sent every 2 seconds. At 30 fps, that is every 60 frames.

Incorrect video size (resolution)

Your video must be the height and width of the resolution you chose on the Ingestion Settings page.

The correct sizes for each resolution are listed in the encoder settings as "width x height".

Mismatched primary and backup streams

Your primary and backup streams must have the exact same settings for failover to work properly.

Using the guidance of these error messages to ensure your primary and backup streams are matched.

Copyright Issues with Live Streams

All live broadcasts are scanned for third party content. When third party content is identified, a placeholder image may replace your live broadcast until YouTube no longer detects third party content. In some cases, YouTube may terminate your live broadcast. Live streams can also be terminated if they receive a copyright strike or a Community Guidelines strike.

If your live stream stops, the quickest way to confirm whether you have received either type of strike is to check your Account Status and Features.

If your livestream or archived live stream is removed for copyright, your access to live streaming will be restricted for 90 days! So be aware of any music that you may be streaming, and check out YouTube’s Audio Library for some free music options.

How to tell if your live broadcast has been interrupted

If your live broadcast was terminated and you did not receive a strike, copyrighted content owned by a third party has been detected in your video.

Before your live broadcast is terminated or replaced with a still image, you will be warned to stop broadcasting the third-party content our system has identified. If you comply with this warning, your broadcast will be allowed to continue. If copyrighted content remains in your broadcast, it will be temporarily interrupted or terminated, and you may lose access to live streaming.

Get YouTube safe music from the Audio Library

Luckily, YouTube has provided some free music to use so you don’t have to worry about copyrights!

You can download and use high-quality 320kbps audio tracks and sound effects royalty-free.

  1. Go to Creator Studio > Create > Audio Library.
  2. Use the tabs at the top of the page to choose "Free music" or "Sound effects." The bars next to the songs show how popular a track is.
  3. When you've found a track you like, click the arrow to download it.
  4. For easy access in the future, select the star to add the track to your Favorites.

For more information on copyright issues, go to the

Copyright and Rights Management YouTube support page.

For more YouTube Live questions, please go to the

YouTube Live Streaming Guide & YouTube Live FAQs support pages

For general YouTube questions, please go to the

YouTube Help Center