Introduction

SOPES is an agile framework and platform for building real business workflow applications and forms. The product design and customization tools offers agile and conventional methods to define new workflow application on top of configurable development objects. SOPES is the most featured web forms building platform in the store and offers persistent UI/UX, localization, integration and development options.

SOPES’s vision is to implement a transparent, measurable and effective communication method to replace flat emails.

Business focus

SOP is an integral part of any business and process/operations and thus we call it SOP execution system instead workflow system. It offers simplest possible conversion of your SOPs into digital form and execution system. User interfaces are also configured to best fit target each user/user group specific job requirements. We claim the learning curve for new is just few integration points in the framework which may be already known to you by other name.

Development

SOPES promote and based on reusable architecture at the core and thus its very different from other products in DNN store. SOPES has a modular design with several integration options at every level which enables developing business abstraction layer over complex technical backend. Developer develops customized extensions with configurable parameters. SOPES uses transaction processing at the core, so any failed transaction rollback to original state by default.

Persistent UI/UX

SOPES uses UI/UX Design Patterns through application. The design patterns are well documented and available online to modify the UI of the form. There are many benefits including consistency, agility and speed, time-saving and most important it’s flexible UI to fit any screen size automatically.

Data & Reports

SOPES has a total of five data tables where all the ticket header and activities data are logged including one summary table for status change history. SOPES does not have any reporting module included. Customers can use DNN Reports (query based) for generic and list reporting.

SOPES Analytics, a specialized reporting tool, offers innovative methods and tools to create and monitor KPIs in real-time. KPIs can be defined on milestones (statuses), activities (actions) and group of milestones and activities to monitor and evaluate individual, collective and overall SOPs performance. Analytics also offer integration options, and can gather information from various heterogeneous applications and databases.

Implementation Scenarios

SOPES can be used for internal and external business documents and provides a uniform method of communication among partners, customers and employees. SOPES leverages paperless office with automation and centralized repository for business processes documentation and transactions. Logically SOPES can be used for all types of document/ticket processing which includes more than one partner to act upon. Example scenarios:

• Information request and sending data
• Contact us web form with correspondence.
• Help desk/support tickets processing.
• Repetitive Tasks with follow up.
• User registration with approvals/reviews.
• Sales/Purchase Quotations web forms with approvals/reviews/conversion.
• Approval workflows.

User scenarios with complex implementation and integration:

• Integration to other systems for importing or exporting results of workflows  .
• Tailored behavior of workflows such suppressing notifications, sms notifications, mobile templates, etc.
• Complex server-side validations for standard and additional info fields(s), actions, users and context.
• Purchase quotation is approved on SOPES and PO is generated in primary logistic system.
• Absence leave is validated and approved in SOPES and finally the result is transferred to  payroll system.
• External system event generates a ticket in SOPES for rich notification, follow on activities, timely follow up and finally workflow yields sends back to external system.

The demo site contains various implementations for business processes of different business domains.

Module Components

SOPES application contains very few UI controls and several configuration screens for building application's every functional aspect. UI controls are highly customizable and support multiple languages. SOPES has unique in-line documentation feature for every field in configuration screens with pop-ups.

User Interfaces

There are 4 user interface for the users.

1. ListVIew (DataGrid)

1. The primary user control, where user can see his tickets.
2. The control has links to New Case Form, View Case Form and View Diagram controls

2. Optional Controls

1. New Case Form
2. View Case Form
3. View Diagram

SOPES user interaction controls are based on DNN standard UI/UX design patterns and equally available for mobile and tablet devices. The UI controls are responsive skin ready and automatically resized to user screen size.

Configuration Module/Screens

SOPES is based on modular and reusable components and provides a business layer over technical objects. Terminologies used in SOPES are all functional with appropriate help documentation. Documentations of each item is provided and keeps updating on enhancement.

Development Objects

SOPES front-end and back-end runs on logics build in Development Objects also called DevObjects. Over 100 standard devobects are delivered with the package. DevObjects are developed once, and used multiple times in difference SOPES applications.

FEATURES AND EDITIONS

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