Kylie Jenner

Introduction/Background:

At the age of 20, Kylie Jenner has already become a world famous icon. From her young start on “Keeping Up With the Kardashians” at age nine, to the 2016 launch of her makeup company, Kylie Cosmetics, Jenner continues to dominate the spotlight through her strategic marketing and social media use. Jenner is a social media influencer due to her young age and fame. Teenagers, the main users of social media, look up to her as an icon. Her selfies and body images are causing teens to feel the need to post the same images of themselves on social media, changing the content of social media today.

Use of Social Media:

Much of Jenner’s fame can be attributed to her popularity across numerous different social media platforms. One of the ways she capitalizes on her social media fame is by using her influence to advertise for her now wildly popular makeup brand “Kylie Cosmetics”. This advertising consists of her posting pictures of her makeup packaging, her makeup on herself and close friends or family, and launch dates for new products.

         

(Retrieved by Danielle Seran on November 25, 2017)

Jenner also uses social media to publicize her daily life. She frequently shares more personal parts of her life on social media in order to connect to her fans. This allows her fans to get a peek into her glamorous lifestyle, which will hopefully compel them to buy her products in an effort to be more like her. Jenner frequently expresses how grateful she is for her fans through social media, especially on her Twitter account. On Thanksgiving, Jenner tweeted that she was thankful for all her fans, and interacted with some followers who showed her support.

    

(Retrieved by Danielle Seran on November 25, 2017)

Jenner’s social media posts are far reaching and often get lots of interaction. Jenner has impressive followings across many different social media platforms, with 99.5 million Instagram followers, 1,340,565 subscribers on YouTube, 20,354,892 followers on Facebook, and 23.5 million Twitter followers. Kylie Jenner also has a snapchat, but the number of followers is not publically available.

Jenner’s online presence breaks a cardinal rule of social media use. According to author Erik Qualman, an individual should not have more than one account on any given social media platform (2015). As such, Jenner breaks “Rule Number 10: Have One Digital Identity” because she uses more than one account on each site (Qualman 2015). Her secondary media presence is that of her makeup brand, “Kylie Cosmetics”. Jenner also reaches many people through her Kylie Cosmetics social media presence. Kylie Cosmetics has a following of 15 million on Instagram, 583,907 on YouTube, 604.7 thousand on Twitter, and  3,713,032 on Facebook.

Jenner advertises for her makeup line as well as connects to her fans through her personal (@KylieJenner) social media account. On her personal accounts she shares the everyday life of Kylie. By contrast, the @KylieCosmetics social media pages are used purely for advertising her makeup line. She advertises when and where her products will be available, as well as showing how her makeup looks on her and others.

Jenner is the lead social media person for Kylie Cosmetics. We attempted to reach out to her on Twitter regarding how she manages her media presence, but we have yet to receive an answer.

 

(Retrieved by Danielle Seran on December 6, 2017)

Impacts:

Kylie Jenner is one of today’s biggest social media influencers. She can sell out of a product within seconds, whether it be her own merchandise or that of another brand. For example, in 2016 she released a music video to promote her lipglosses. With over 13 million views, the video boosted sales and the new lip gloss colors were an instant success. However, the content of the video itself sparked some controversy. In the music video, she and other young women are shown committing a robbery. This reflected badly on Jenner’s image since her audience is mainly comprised of younger females.

Jenner’s social media presence has definitely contributed to her rise as an international influencer. She has impacted the industry in so many different ways, and is looked up to by young girls. This can be both a good thing and a bad thing. She gets a lot of attention from the media, but with good media coverage comes scrutiny. Part of the reason she has such a high following is because of how controversial she is. As a teenager she got lip injections, which made her a source of controversy. She has made plastic surgery look like a quick fix for self esteem issues, resulting in a rise of plastic surgery procedures because her highly publicized relationship with it has made plastic surgery seem cool (Cavaleri,2017).

         Also, Jenner and her sister Kendall's clothing brand is currently in a lawsuit with photographer Michael Miller. The lawsuit is about how the the brand used Miller's photo of Tupac without permission and then superimposed their own logo on top of it.  Jenner also became the source of controversy when she responded to a copyright lawsuit as “completely false” and “baseless” (Kreps, 2017). According to Art Neill from New Media Rights, it is illegal to use someone else’s copyrighted work without their direct consent (October 16, 2017). After the incident, Jenner did not own up to her mistake. This violated yet another rule from Eric Qualman’s book, in which he states that owning up to your mistakes on social media is “flawsome”, which can turn a negative situation into a positive learning experience and show your audience that you have humility (2015).

(Retrieved by Danielle Seran December 7, 2017)

Jenner is an international influencer. She maintains and strengthens this influence by interacting with her fans through Twitter, Snapchat, and her app. These methods allow her to control what types of things her fan base sees from her, and enable her to curate the exact image she wants to create for herself and her brand. She was named “most influential for teens”  Time Magazine , and is a trendsetter for many young women when it comes to hair, makeup and clothes.  In her Time interview she talked about how she has been trying to help victims of bullying because she was a victim of bullying herself (D'ADDARIO, 2015). In 2015 Jenner started a anti-bullying campaign using the hashtag #IAmMoreThan. Jenner used this hashtag to raise awareness for bullying and to think of ways to prevent bullying (Rose, 2015).

(Retrieved by Danielle Seran December 7, 2017)

Kylie Jenner sells her makeup to people around the world. She has followers from all around the world on all her social media sites. Kylie Cosmetics has often been compared to other high end makeup brands such as  Kat Von D Beauty. These two brands are very similar in price. Their quality of makeup appears to be very similar as well. However, Kylie Cosmetics is much more popular on social media. Kat Von D Beauty only has 4 million followers on Instagram, but Kylie Cosmetics has 15 million followers on Instagram. Kylie Cosmetics is more popular, and her makeup line is more successful. Because Kylie Jenner is more prevalent in the media than Kat Von D. Jenner became prevalent in the media before she wanted to sell her makeup. She took Nicole Vargas’ advise to build a network before you need a network (2017).

Conclusion:

Overall, Jenner’s social media presence has played a pivotal and largely positive role in the success of her brand from both a personal and business perspective. While her career in the media began with television, her social media presence is what has allowed her to rise to her current status. Ranked number 7 for top Instagram users (based on number of followers), Jenner’s success on social media is evident (Keong, 2017).

(Retrieved by Danielle Seran December 7, 2017)

This title not only demonstrates how many fans Jenner has around the world, but also the prospering growth of her brand and business. By posting personal photos as well marketing ones for her cosmetics line, Jenner strategically builds connections with her fans and most importantly, her buyers. Her followers feel as if they know her because of her consistent presence online, which in turn builds brand loyalty and brings in more business. In addition, Jenner follows one of the tips mentioned in class lecture: encouraging engagement. Customers are encouraged to buy and wear her products because she selectively reposts photos of people who advertise it. This is an attractive incentive for her fans because one, they get acknowledged by a celebrity. Two, they get to be famous for a day when a photo of them is shared on Jenner’s profile.

(Retrieved by Danielle Seran December 7, 2017)

If Jenner wants her brand and businesses to continue to succeed, she needs to follow this rule like her life depends on it: “Admit and own your flaws either as an organization, institution, department or as an individual and the world will think you are awesome (Qualman, 2015). As mentioned before, Jenner and her sister, Kendall, went under fire for copyright issues with a t-shirt they designed. When accused, her response was less than humble and she did not admit to their mistake. Along with this example, her cosmetics line has faced criticism as well. Specifically, faulty lip gloss applicators led to many customer complaints.

 

(Retrieved by Danielle Seran December 7, 2017)

Problems like this will inevitably happen again because no business is perfect. Jenner must be aware of how much her response to these mistakes matters. Whenever instances like this happen, Jenner needs to demonstrate humility and timeliness in fixing the problem, or else her reputation will be severely damaged. Luckily, her strong presence on social media will be of great use to her because she can reach out directly to her fans to apologize for the inconvenience (Qualman, 2015).

One other area Jenner needs to be extra wary of is having more than one digital identity. On Instagram, she has two accounts, one personal and one business. She has been starting to leak over business posts onto her personal account which may begin to seem a little tacky to her followers. When they visit her personal profile, they expect to see everyday, relatable Kylie. If instead they are bombarded with advertisements for her business, they may be inclined to look elsewhere for intriguing content. Point being, some business-related content is beneficial to her brand, but too much could backfire on her because it diminishes her authenticity (Qualman, 2015).

(Retrieved by Danielle Seran December 7, 2017)

References:

About. (n.d.). Retrieved December 07, 2017, from https://www.kyliecosmetics.com/pages/about

Cavaleri, C. (2017, August 18). The impact Kylie Jenner has had on women. Retrieved December 08, 2017, from https://www.nova100.com.au/entertainment/impact-kylie-jenner-has-had-women?app=novafm

D'ADDARIO, D. (n.d.). Kylie Jenner Interview: I Want To Be "An Inspiration". Retrieved December 08, 2017, from http://time.com/4087040/kylie-jenner-interview/

Hope, C. (2016, April 18). Kylie Jenner Responds to Makeup Artist's Complaint About Her Lip        Kit. Retrieved December 07, 2017, from                                                        https://jezebel.com/kylie-jenner-responds-to-makeup-artists-complaint-about-1771559720.

Jensen, E. (2016, July 15). Keeping up with Kylie Jenner's Lip Kit complaints. Retrieved                 December 07, 2017, from                 https://www.usatoday.com/story/life/entertainthis/2016/07/07/kylie-jenner-cosmetics-better-business-bureau/86793570/.

Kat Von D. (2017). Retrieved December 7, 2017, from https://www.katvondbeauty.com/eye/eyeshadow.

Keong, L. (2017, October 11). The Top 10 Most-Followed Celebrities on Instagram in 2017. Retrieved December 07, 2017, from http://www.marieclaire.com/celebrity/a23863/most-followed-celebrities-on-instagram-in-2016/.

Kreps, D. (2017, July 10). Kylie, Kendall Jenner Respond to 'Baseless' Tupac T-Shirt Lawsuit. Retrieved December 08, 2017, from http://www.rollingstone.com/music/news/jenner-sisters-respond-to-baseless-tupac-t-shirt-lawsuit-w491505

Kylie Jenner. (2017, December 04). Retrieved December 07, 2017, from                                https://en.wikipedia.org/wiki/Kylie_Jenner

Neill, A. (2017, October 16). Lecture.

Qualman, E. (2015). What happens on campus stays on YouTube. Cambridge, MA: Equalman        Studios.

Rose, S. (2015, September 02). Kylie Jenner just launched an Instagram anti-bullying campaign. Retrieved December 08, 2017, from https://hellogiggles.com/lifestyle/kylie-jenner-instagram-anti-bullying/.

Vargas, Nicole. (2017, 27 November). Internships.