VERBA RELEASE NOTES
One of the best things about cloud-based software – for both software developers and their clients – is the ability to make constant improvements to products. This document catalogs improvements made to Verba applications on a weekly basis. At the top, you’ll find our most recent updates; as you scroll down, you’ll see a brief history of what we’ve done. While not
every bug fix and new feature makes it in here, we hope these notes give both current and future clients some insight into our constant effort to improve their experience.
WEEK OF NOVEMBER 13TH
COLLECT - SECTIONS WITH MESSAGES
You may have noticed there’s a new Quick Filter on your Courses Page! Sections with Messages allows you to filter down to sections with messages within a certain date range. We default to the last 7 days, but you can change it to whatever date range you’d like. Bonus: when you click into the Course Management page, the sections with messages will be sorted to the top and marked with stars.
CONNECT - ITEM AND GROUP DELETION
You can now delete any items or groups that you will not be making active for your term. Don’t worry, we won’t allow you to delete anything that is active for the term.
CONNECT - NEW ITEM FIELD: CONTENT TYPE
We have added a new field to your individual items: Content Type. You now need to let Verba know if your Inclusive Access item is e-text only, courseware only, or a bundle of both e-text and courseware.
CONNECT - PAGE REFRESH REQUIRED FOR SECTIONS TO APPEAR ON ITEM PAGE
We fixed a bug where whenever a back office adoption was converted into an IA item, the associated sections didn't appear until after a page refresh. Now they appear on initial page load in the Non-Participating sections area of the individual item.
COMPETE - CORRECTION TO BOWKER’S PRICE IN FULL-SERVICE SOURCING
When we’re unable to use POS “new retail” in Full-Service Sourcing we fallback to Bowker’s In-Print database. We’ve recently made a correction to the datapoint we use which should yield more reliable results.
WEEK OF OCTOBER 23RD
COLLECT - FILTERED SECTIONS AND PLAYLIST IMPROVEMENTS
When utilizing either the Quick or Advanced filters, if a course is selected, the sections that meet the filtered criteria are now sorted up to the top of the section list and will also display a star icon to show they are a part of the filter. And! This behavior carries through as you use the “Next Course” playlist button.
CONNECT - TITLE NOW CLICKABLE ON ITEMS PAGE
We’ve made it easier to get into the item properties from the Items page in Connect. You can now click on the title of the item and be taken into the Work Item page.
CONNECT - STUDENT NAME NOW CLICKABLE ON STUDENTS PAGE
It’s also easier to get into the Student Information page from the Students page. Simply click on a Student’s name to be able to see more information, including their items or the emails that they have been sent.
CONNECT - LOCKED DOWN INVOICE DATE CHANGES
We did some cleanup to ensure that the invoice dates were not changing as a result of other fields being adjusted in Connect.
CONNECT - WELCOME EMAILS SENT THROUGH INVOICE DATE
We have extended the timeframe where we are sending welcome emails to students based on enrollment. Students who enroll after the opt out deadline and before the invoice date will now receive Welcome Emails.
CONNECT - FLASH MESSAGE BUG ON ITEM CREATION
If you attempted to create an item with a required field missing, the flash warning was blank and also was not rendering properly. We fixed it so it now tells you specifically which field is missing.
WEEK OF OCTOBER 16TH
CONNECT - EXTENDED DAILY CHARGES FILE TO SCHEDULE END DATE
Instead of stopping the process that generates daily charge files for continuous charging clients on the later of the end charges/refunds date, we will now keep that daily process running until the schedule end date.
CONNECT - MADE PAGE LOADS MORE PERFORMATIVE
We fixed some underlying issues that were causing problems with page loading.
CONNECT - UPDATED COPY ON REFUND AND CHARGE SCHEDULE SETTINGS
We’ve updated the copy on the continuous charges date settings to be more clear about how they interact with new Flex Invoicing.
CONNECT - ITEMS PAGE REFRESH
We’ve made some design updates to the Items page! These set the stage for some really exciting larger changes to Item management coming your in the coming weeks and months.
CONNECT - NEW: STATEMENTS PAGE
The invoices page has gone away and been replaced by the awesome new Statements Page. The Statements page includes both invoices and credits (brand new!). But the biggest thing you’ll find on the new Statements page is a “Pending Queue” for each Schedule in your catalog. The Pending Queue tracks all sorts of changes since your last invoice or credit, including late add/drops and late opt-ins/outs.
WEEK OF OCTOBER 9TH
COLLECT - NO TEXT REQUIRED ENHANCEMENTS
We made improvements to the No Text Required adoption workflow in Verba Collect. These include a revised Submit pop-up when no materials are selected, customizable confirmation text and new filters.
WEEK OF OCTOBER 2ND
CONNECT - NEW BADGE COLOR IN STUDENT PORTAL
We’ve added a new badge color for provisional items in the Connect Student Portal. This applies to items opt-in centric catalogs where students have not taken action.
WEEK OF SEPTEMBER 25TH
CONNECT - EMAILS NOT RE-SENDING WHEN MISSING EMAIL ADDRESSES ENTERED
Correcting missing email addresses was not properly auto-retrying failed emails. We’ve corrected the bug and those emails now resend as expected.
CONNECT - OPT-IN CONFIRMATION EMAILS
For Opt-in programs we’ve built an email that automatically notifies students when they’ve opted-in to Inclusive Access materials. As part of this project we’ve also changed the notifications logic so that each time a student opts-in or out they get a confirmation email. Previously they’d only get notified the first time they changed their participation status.
CONNECT - REVISED BILLING PROCESS FOR VARIOUS E-CONTENT DISTRIBUTORS
We’re now set up to bill delivery method vendors directly vs. straight to publishers. This new process impacts RedShelf, Unizen, Texidium, and Perusall.
CONNECT - ITEM INFORMATION ADDED TO OPT-OUT/IN CONFIRMATION EMAILS
We’ve added the standard connect item footer to both the automated opt-out and opt-in confirmation emails. This ensures students are informed about their course materials regardless of their participation status.
WEEK OF SEPTEMBER 18TH
CONNECT - KEY ON EMAIL DELIVERABILITY GRAPH CUT OFF
There was a display bug on the Dashboard that cut off the Y Axis key if the email deliveries were in the thousands. This has been fixed.
CONNECT - OLD EMAILS SENT WHEN CORRECTING FAILED EMAIL ADDRESSES
If a user changes a failing email address, Verba will retry failed emails. We were previously sending emails from all terms, including older ones, and in response we will only try emails that are within the last 45 days.
WEEK OF SEPTEMBER 11TH
COMPARE - STORE HOME LINK OPENS IN NEW WINDOW
When a student clicks on the store home button on the Verba Compare page, the store website will now open in a new tab.
CONNECT - ASSIGN ACCESS CODES WHEN STUDENTS OPT IN
Access codes are now properly being assigned when a student opts in to their inclusive access materials.
CONNECT - MOVING ACTIVE SECTIONS
Users will no longer be able to move active sections from one catalog to another on the items page in Connect.
WEEK OF SEPTEMBER 4TH
COLLECT - UPDATED COPY ON ADD NEW MATERIALS BUTTONS
We updated the language on the “add new materials” buttons to allow for more customization options.
COLLECT - STREAMLINED PUSH OPTIONS IN COURSE ACTIONS MENU
We removed the “push all" sections option from the course actions menu to prevent pushing of incorrect sections. We also updated the language on the “push filtered modal” for clarity and accuracy.
COLLECT - LINKS TO GOOGLE.CA AND AMAZONA.CA
The links to Google and Amazon from the Faculty Walkthrough used to point users the to U.S. versions of those sites. For Canadian clients we now take users to the Canadian version of those sites.
WEEK OF AUGUST 28TH
COLLECT - ADDED SUPPORT FOR NON-ZIPPED EXPORTS
The Exports Filtered Sections from the Courses defaults to sending an email in a compressed zip file containing 3 HTML files and an .csv or .tsv file. On some campuses the zip extension is stripped or blocked by email servers. We added an option to just export the .csv/.tsv file format for folks who don't use the HTML files at all.
COLLECT - ADDED SECTION NUMBER TO PAST BOOK DROPDOWN
We added the section number to the past books dropdown menu on the course management page to make it easier to distinguish between sections in historical terms.
COLLECT - IMPROVED SORTING ON PAST BOOKS DROPDOWN
Before the fix the faculty page sorted past books alphabetically by term. We fixed this to sort reverse chronologically by term, then alphabetically by faculty name.
CONNECT - ADDED COMPARE ACCESS FORM MESSAGE SETTING
Clients can now customize the Compare access form message from the Student Facing Settings page in Connect.
WEEK OF AUGUST 21ST
CONNECT - ALL EMAILS FILTER BUTTON NOT WORKING
On certain browser and OS combinations the “all” email filter was not working after the students page already had another email filter applied. This has been fixed and all filter buttons work on all OS/ Browser Combos.
CONNECT - REMOVED INCORRECT STUDENT COUNT FROM ACTIVATION MODAL
There was an issue with the way that the students were being counted on the Catalog Activation Modal, so we have removed that information from the window.
CONNECT - URL & ACCESS CODE INFORMATION ON STUDENT INFO MODAL
We’ve redesigned the way access codes and URLs display on the Student Info modal. Access codes and URLs now show completely and are no longer clipped by character limits.
CONNECT - ADDED HELPDESK ARTICLE SHORTCUT
You can now easily find Connect HelpDesk documentation within Connect! To view the documentation, click the “head and shoulders” dropdown in the top right corner and select the “Visit Help Doc” button.
COLLECT - SELF ASSIGN LOGIN DESIGN BUG
For those campuses allowing users to self assign to Collect, the message letting them know a personalized link had been sent was duplicated and displayed incorrectly on the login page. This has been fixed.
CONNECT - STUDENTS PAGE BACK/FORWARD BUTTON BUG
If you hit the View and Edit Info button on the Students page, then hit the back button, then hit the forward button, you would not have been able to close the modal, nor navigate to another page in Connect until you refreshed. This has been fixed.
CONNECT - STUDENT OPT IN BUG
We fixed an issue where students who opted back into an inclusive access item after they had opted out were switched back to “opted out” overnight. We have fixed the issue and also confirmed all the students who opted back in are marked correctly in Connect.
COLLECT - COULD BYPASS CONFIRMATION POPUP IN FACULTY WALKTHROUGH
An instructor could hit the “enter” button in the estimated enrollment field, and if all the other required fields were filled out it would submit the adoption to Collect without asking them to confirm. This has been fixed.
CONNECT - INVOICE DETAIL COULD NOT BE DOWNLOADED
When you pressed the “Download Data” button on the Invoices page, no report was delivered despite a message telling you the report had been generated. The invoices are now being delivered correctly.
COMPARE - CAMPUS BOOK RENTALS URL
Campus Book Rentals changed their URL structure, and we were sending students to the old URL. We worked with CBR to update the URL and now checkout is working as intended.
WEEK OF AUGUST 14TH
CONNECT - ERRONEOUS EMAIL ERROR MESSAGE
We were telling users “email could not be sent” when they triggered a large number of emails on the Students page, even though the emails were delivered successfully. This has been fixed.
WEEK OF AUGUST 7TH
CONNECT - ADDED BUTTON FOR THE PRINTER FRIENDLY OPTION ON PRICING PAGE
We’ve added a ”print report” button on the Prices Page in Connect to make it easier to print the pricing certificate.
CONNECT - FIXED DISPLAY ISSUE ON NEW “SELECT ALL SECTIONS” BUTTON
The new “Select All Sections” button on the items page had some display issues that were resolved.
WEEK OF JULY 31ST
CONNECT - ADDED THE ABILITY TO SELECT ENTIRE COURSE ON ITEM PAGE
We’ve made the way you activate sections much easier by adding the ability to select all the section in a course at once.
CONNECT - ENHANCED ONLINE ACCESS CODE PRICE OPTIONS
We’ve made it possible to add the Online Access Code price to New variants. This is in addition to the current variants this was possible for.
CONNECT - BUILT AN IA ITEM IMPORT
We built a support facing import to create your IA items to make it easier to build your catalog.
COLLECT - BETTER SYSTEM EMAIL TRACKING
We’ve made further improvements to our backend email tracking in Collect to help our Support team troubleshoot and pinpoint deliverability issues.
WEEK OF JULY 24TH
CONNECT - STUDENTS WERE RECEIVING EXTRA WELCOME EMAILS
Students were receiving more than one Welcome Email per day if they were enrolled in more than one Inclusive Access section. Now, we’ll send only one Welcome Email per day, any time we see a student enrolled in a new Inclusive Access course.
CONNECT - NEW DELIVERY METHODS AVAILABLE
We’ve added two new delivery methods in Connect! Perusall and Unizin are now available as content distributor options.
CONNECT - INVOICE DATE NOW AUTOMATICALLY CALCULATES TO 5 DAYS PAST OPT-OUT END
The Invoice and Student Charge date was intended to auto-calculate to 5 days past your opt out end date, but in the recent past it hasn’t been. This has been fixed.
COLLECT - REINSTATED THE MISSING USERS REPORT
When we released our import improvements, the Missing Users report was lost from the import notifications email. We’ve brought the report back!
CONNECT - MERGED WELCOME EMAIL AND SCHEDULE SETTINGS
Welcome Email settings are now placed on each individual schedule, allowing you to have more than one unique Welcome Email per term.
WEEK OF JULY 17TH
CONNECT - LAUNCH OF PERSONALIZED STUDENT PORTAL!
We’ve been hard at work over the last month building a brand new Inclusive Access management tool for students. Programs now have the added flexibility of providing information and opt-out management outside of Compare! Curious about how it works? Schedule a demo by emailing email@example.com.
CONNECT - BROUGHT FLASH MESSAGE TO THE FRONT ON STUDENTS PAGE
We’ve resolved a design bug that caused the flash message when opting students in/out on the Students page to hide behind the modal. That flash message is now displayed in front of the modal where you can see it!
COMPARE - ADDED REGISTRATION LINK SUPPORT FOR TIMBER
Timber users now have the ability to drive traffic to their Compare sites using registration links.
CONNECT - NEW DROPDOWN FOR SINGLE CAMPUS USERS
We now give you a dropdown, under the head and shoulders icon, where you can navigate to your campus Student Portal, as well as view which vendors qualify for a 0% tech fee.
CONNECT - STUDENTS PAGE SEARCH BUG
If you used the page numbers at the bottom of the Students Page to navigate through your filter results, and then used the search bar to search for a particular student, we wouldn’t show you any results. This has been fixed.
CONNECT - INVOICE DATE LOCKED DOWN
The invoice date should be 5 days after your Opt-Out end date, unless you let Verba Support know. However, we were allowing users to change this Invoice Date. This has since been locked down - if your invoice date will not work for you, contact Verba Support to have it changed!
CONNECT - WE NOW USE “PROGRAM NAME” IN EMAIL FOOTERS
We now use your Program Name (set in Student Facing Settings) instead of the words “Inclusive Access” in student email footers.
CONNECT - STUDENT ITEM MESSAGE REVERTING BACK TO DEFAULT BUG
Some of our users noticed that when they made a change to the Prices & Analysis tab on the item record, that their Student Item Message reverted back to the default in Settings. This has been fixed.
WEEK OF JULY 10TH
COLLECT - IMPROVEMENTS TO IMPORT COMPLETED EMAILS
When we released our import improvements, some campuses were understandably confused by our new import notification emails. We’ve improved the text to give you a little more information about what happened during the import, and what is contained within the attached files.
CONNECT - PROGRAM MESSAGE CAN NOW BE ADDED TO COMPARE
We now have two different messages that can be added to your Compare site to give students details about your Inclusive Access program. The first is a program message, meant to be top level information that is not schedule- or item-specific (this can be added under Student-Facing Settings). The second is the Item Message, which is specific to a particular inclusive access item. This can be added on the individual item record.
WEEK OF JULY 3RD
CONNECT - NEW IMPROVED PRINTABLE PRICING COMPLIANCE REPORT
We’ve made it even easier to share your pricing compliance with relevant parties by adding a printer friendly (“locked down”) report that shows all of your items’ prices and how they compare vs marketplace offerings. Hit your browser’s “PRINT” button on the Pricing page in Connect to see it in action!
COLLECT - DRAMATICALLY IMPROVED IMPORT SPEED AND RELIABILITY
Last week we pushed out new import code, which was THE culmination of a six month project. We have completely rewritten the way that imports run to provide more stability, efficiency and speed when getting data into Collect. We also improved upon the error reporting for failed imports: the email will now contain more succinct descriptions of the error so as to aid in any troubleshooting necessary.
COMPETE - REMOVED AUTOMATIC CHECKOUT FROM SELF-SERVICE SOURCING
Due to continued degradation in our half.com extension resulting in gateway errors at checkout and the impending shut down of the half.com marketplace, we have decided to remove the Auto-Checkout process from Self-Service Sourcing. Stores will still be able to utilize Self-Service Sourcing, however you will need to use the Manual Checkout process.
CONNECT - NEW BILLING MODEL
We’ve officially launched the backend code that allows us to properly calculate tech fees based on the publisher and delivery method selected. From here on out participating publisher titles and e-books distributed by VitalSource will be tech fee free!
WEEK OF JUNE 19TH
CONNECT - ADDED ITEM PRICING NOTE FIELD
We’ve added a field that allows you to make notes specific to pricing compliance on the item level. These notes are also included in all pricing compliance reports!
WEEK OF JUNE 12TH
COLLECT - ADDED SAFETY NETS TO ENSURE ALL SECTIONS HAVE PUSHED
We added additional checks to ensure that all courses pushed successfully where sections were being incorrectly marked as pushed but were not successfully added to the back office.
WEEK OF JUNE 5TH
CONNECT - CLEARING OLD INFORMATION ON NEW ITEM RECORDS
Occasionally information from an old record would remain in the title, author, and ISBN field when attempting to create a new item record on the Items page. This has been fixed.
COLLECT - IMPROVEMENTS TO THE FACULTY FACING PAST BOOKS DROP DOWN
We've added section numbers to the "Past Books" menu of the Faculty Walkthrough, making it easier for submitters to find the books that they've used in previous terms.
WEEK OF MAY 30TH
CONNECT - NEW ‘ITEMS & SECTIONS’ REPORT
We’ve built a new report to help you audit items added into Connect! Use this report to verify things like: publisher, price, course/sections participating, and schedule/billing policy assignments!
CONNECT - SWAPPED THE ORDER OF REPORT GROUPS
We’ve built some handy reports that stores/campuses can use when managing their IA program! As such we’ve reorganized the report tabs on the REPORTS page to show campus reports first.
WEEK OF MAY 22ND
CONNECT - REFRESH NO LONGER REQUIRED TO SEE STATUS UPDATES
Before this fix, you would need to refresh the page to see updates to the status of your IA items on the Items page (such as whether new sections had been changed from Not Ready to Ready to Activate). This now happens in real time, without refresh.
CONNECT - ROUNDING ERROR FIXED BETWEEN ITEM PAGE AND PRICES PAGE
In some cases, we noticed that there was a penny or two difference between the Prices page and the individual item records (due to a rounding error). This has been fixed.
WEEK OF MAY 15TH
CONNECT - STUDENTS PAGE NOW HAS EMAIL CONTENT TRACKING
The students page in Connect has received an upgrade! In addition to being able to check the number of times a student has been emailed, you will now be able to see the content of each of the emails that they have received.
WEEK OF MAY 8TH
CONNECT - SOME EMAILS HAD COURSE INFORMATION FOR PAST TERM
We were including course information for old terms in emails to students (so, if students had participated in an Inclusive Access course in the past, those courses appeared in their email). This has been fixed.
CONNECT - ITEMS PAGE DIDN'T UPDATE WITHOUT MANUAL REFRESH
We discovered that when a new course was added to an item, the counts on the items page would not update without a manual refresh. We fixed it so that the counts would updated automatically.
WEEK OF MAY 1ST
COMPARE - REMOVING CHARACTERS FROM TITLES
We were stripping things (like dashes) from titles when pulling them into Compare. We’ve stopped doing that so your titles will show as expected.
COMPARE - SHOW ITEM NOTES FOR $0 ITEMS IN SEQUOIA
Compare blocks $0 items from Textbook Partner, which is good! However, we were also blocking course and item level notes for these titles. Now, if you have a title with a zero price (like OER materials) we’ll display the note (description) entered into ePOS.
CONNECT - CAMPUS OPT-OUTS REPORT
There is a new report on the Reports page! The campus opt-outs report contains detailed information for all students currently opted-out for a particular catalog.
COLLECT - BOOK STATUS INCLUDED IN CONFIRMATION EMAIL
When we send confirmation emails as you go through each step of the adoption process, we now include book status (required, recommended, etc) in the email.
COLLECT - ADDED TERM NAME TO COURSES EXPORT
We now give you the option to include both Term Display name (the term name instructors see in Collect) as well as Term Name (what the term is named in your backoffice) in the Collect courses export.
CONNECT - PRICE ANALYSIS REPORT
We now allow you to export data from the Prices page into a report for further analysis.
WEEK OF APR 24TH
COMPARE - REMOVE COMPARE IA ITEM WHEN ITEM IS REMOVED IN CONNECT
We’ve refined the process that removes IA items from Compare when the associated item is removed from Connect.
COLLECT - SELF-ASSIGN ISSUE WHEN LOCKED DOWN TO SPECIFIC DOMAIN
Some clients reported receiving an error when trying to send themselves personalized links while self-assign was turned on. We’ve fixed the issue preventing those users from receiving their personalized link login emails!
CONNECT - SCHEDULE BASED INVOICING
Invoices now clearly display which specific schedule they are tied to on the invoice page.
CONNECT - NEW: CATALOG LEVEL PRICING ANALYSIS TOOL
We've added an easy way to assess pricing compliance for all of your Inclusive Access items in Connect! The Pricing Analysis page helps you see how your term’s prices compare to the online marketplace, without having to click into each individual item.
CONNECT - ITEM LEVEL PRICING GRAPH DISPLAYING NULL VALUES
Before this fix, we would show the value “NaN” (Not a Number in developer parlance) if our price comparison didn’t have enough data to display a price for a particular variant. We now do not display the variant if we don’t have enough information.
COLLECT - FLASH MESSAGE BUG ON COURSE MANAGEMENT PAGE
If you set an entire course as Duplicate/Not Offered, the flash message covered the top level buttons. This has been fixed.
COMPETE - FULL-SERVICE SOURCING HALF.COM BUG
Checkouts for Half.com in Full-Service appeared to go through successfully, but then were cancelled after the fact for some orders. We discovered the issue, and now Half.com checkouts are working as they should.
WEEK OF APR 17TH
COMPARE - FIXED TEXT DISPLAY ISSUE ON MOBILE COMPARE SITES
We’ve resolved a display issue that was causing text to not wrap neatly on mobile Compare. Text is displayed much more sensibly now!
WEEK OF APR 10TH
COMPETE - RENTAL REBATE LOAD ISSUE
We discovered an issue with the rental rebate loader where it wasn’t properly storing the uploaded offers. We have resolved this issue and rental rebates will now upload properly.
CONNECT - REPORTS PAGE ERROR WHEN NO INVOICES TO DISPLAY
For Connect clients who had yet to be invoiced for their IA items, the reports screen was throwing up an error due to the lack of invoice. The page will no longer display an error in these instances.
CONNECT - DOWNLOAD DATA BUG ON PRINT INVOICE PAGE
When you tried to get the "Download Data" report on the Print Invoice page, you got an error message. This has been fixed.
CONNECT - IA ITEMS STICKY WHEN SWITCHING BETWEEN CATALOGS
In some cases, when switching between terms the items from one term would show up in another term’s Items page, until you hit refresh. This has been fixed.
WEEK OF APR 3RD
CONNECT - PRICING DISPLAY DISCREPANCY
We’ve corrected an issue that caused the “student price” to occasionally display differently on the Pricing Analysis portion of the item record. The student price now displays consistently throughout Connect.
CONNECT - MISSING EMAIL ADDRESSES NOT INCLUDED ON “FAILED EMAIL” FILTER
We’ve resolved a bug that was occasionally causing students with missing email addresses to not show up when using the “Failed Email” filter on the Students page.
COMPETE - MARKING DUPLICATE OFFERS AS STALE IN SOURCING
This was a follow up to a project we did previously where if you checked out an offer that was no longer available, we’d mark it as “stale” and remove it from our list of offers. We extended this to any offer that appears to be a duplicate of an offer that is no longer available.
CONNECT - ADDED PAGINATION ON STUDENTS PAGE
Search results on the Students page are now paginated to allow you to click page to page to view more students.
CONNECT - ENHANCED THE DATE PICKER
We've improved the date input fields to interpret manually entered dates better.
WEEK OF MAR 27TH
COLLECT - FIXED DUPLICATE MESSAGES BUG
We squashed a bug that was causing some user responses to be duplicated on the "Messages & Activity" tab.
CONNECT - TREAT BLANK EMAIL ADDRESSES AS FAILED ON STUDENTS PAGE
In the absence of student email addresses we’ll include them in the “Failed Email” filter on the students page. Edit the student to add a valid email address to clear the error.
CONNECT - FIXED PRICING INPUT FIELDS
We’ve enhanced the pricing input field behavior so it follows a more logical pattern. You can now enter decimals and negative signs without the cursor jumping around and data being erased.
CONNECT - BUILT WARNINGS AROUND ENROLLMENT IMPORTS THAT FAIL
In the event an enrollment import fails, the Support team receives a notification email. That way we can troubleshoot the issue since we know about it.
CONNECT - REFINED PAST TERM STUDENT DATA RETENTION
We’re now properly storing past term student data and making it available on the Students page in Connect. Subsequent term enrollment imports that do not include past term enrollment data will not impact the past terms’ students listed in Connect.
WEEK OF MAR 20TH
CONNECT - REPORTS PAGE IS NOW LIVE!
We now have a page dedicated to reports! Our first set of reports include census, access codes and opt-outs for publishers/distributors, and a student charges report for campuses. As we build more reports in the near future, you will be able to find them here.
CONNECT - FIXED ITEM CREATION BUG
We fixed an issue where book information was not retained in Connect when an item was created from a book already in your Compete catalog.
CONNECT - FIXED SCROLL ON STUDENT RECORDS
When going to edit or view an individual student’s information on the Students page, you couldn’t scroll all the way to the bottom of the popup if there were a large number of item records. This has been fixed.
WEEK OF MAR 13TH
CONNECT - ADDED COURSE/SECTION INFORMATION TO EMAIL MODAL
We now will summarize who will be receiving any emails sent through the Students Page. A section summary has been added to the email dialogue box, which is visible prior to sending the email.
COMPETE - BUG IN UPDATING CANCELLED FULL-SERVICE SOURCING ORDERS
We found a bug where items ordered and immediately cancelled through Amazon were not showing as “Not Coming” on the Full-Service Purchases page until 30 days after the order was initially placed. This has been fixed and order details will now accurately reflect all cancelled items.
CONNECT - ADDED BETTER MESSAGING TO OLDER UNAVAILABLE INVOICES
Changed "no vendor reports" messaging on older invoices in Connect. We added a more contextual error message for older invoices that do not have vendor reports available.
WEEK OF FEB 27TH
COLLECT - HONOR LIST PRICE DISPLAY SETTINGS IN RECOMMENDATION MODAL
We’ve fixed a bug that was causing the new list price to display on the recommendations modal even if the “display price” setting was turned off.
CONNECT - WELCOME EMAILS MARKED SENT IN WRONG TERM
Students enrolled in multiple terms were being marked as “emailed” for both even if only one term’s email was sent. We’ve resolved the issue and students are emailed for each term as expected.
COLLECT - ADDED SECTION NUMBERS TO THE USER ASSIGNMENTS MODAL
Specific section numbers can now be seen on the “Add Assignments” tab of the edit user modal.
CONNECT - NEW! CHARGE HISTORIES ON THE STUDENTS PAGE
You can now view each students charges and refunds, per item, on their student record.
WEEK OF FEB 14TH
CONNECT - LOGIN BUG PREVENTING INTERFACE TO LOAD
Logged in users who accessed verbaconnect.com/login directly were faced with a blank page instead of the Connect interface. We’ve fixed this up so the site properly redirects. Yippee!
CONNECT - INVOICE DOWNLOADS TIMING OUT
Some clients were experiencing time-outs when trying to download their invoices, due to the large file size. We switched the delivery strategy to instead email the report to clients which alleviated the issue.
COMPETE - DESIGN BUG ON COMPARE CHECKOUT RESULTS
The design of the checkout results page looked wrong if users had a large number of Compare vendors. This has been fixed.
CONNECT - ITEM SEARCH IMPROVEMENTS
Fixed bug in item page search functionality.
CONNECT - NEW DASHBOARD WITH STATS!
We’ve added a new “Dashboard” page to Connect to help you keep track of your Inclusive Access program. You can also use the data on this page to analyze the success of your terms’ participating materials. Check it out!
COMPETE - LARGE QUANTITY F.S.S. ORDER API ISSUE
When Full-Service Sourcing orders crossed a threshold of 1,000 units it caused a communication error with the 3PL purchase order API. We’ve corrected the issue and large FSS orders should transmit no problem!
CONNECT - ADDED A FILTER FOR FAILED EMAILS ON THE STUDENTS PAGE
You can now filter to students who have not received an email about their Inclusive Access materials. Fix the email addresses for those impacted and we’ll automatically try to resend the email(s).
CONNECT - IMPROVED CLEAR SEARCH BEHAVIOR ON STUDENTS PAGE
Previously search filters selected were retained when navigating away from the Students page, now they clear out when you leave the page - enhancing performance and reducing confusion.
CONNECT - REFINED EMAIL TAGS ON STUDENTS PAGE
We’ve removed a generic “email sending” tag, placed when an email was enqueued but not yet sent from student records, which caused confusion. Now email tags will only show if the email was delivered or not.
WEEK OF FEB 6TH
COLLECT - ADDED CAMPUS ID TO EXPORT
For our multi-campus Collect users, campus ID can now be included on the spreadsheet generated when you select Export Filtered Sections. If you’d like to activate this feature, contact Verba Support!
COMPARE - ISSUE SCROLLING THROUGH OFFERS ON THE SHOPPING PAGE
We found a bug that froze the shopping page if you did not have a disclaimer message after the course selector. The underlying issue has been fixed and scroll has been restored!
CONNECT - ADDED STATUS BADGE TO ITEMS PAGE
We now display the progress of your Inclusive Access items with a badge on the Items page, whether IA items are live on Compare or still need work.
CONNECT - AUTOMATED EMAIL RETRY
When you correct invalid email addresses in Connect, we now automatically retry failed emails without you having to resend the email.
COMPETE - REMOVED AMAZON FROM AFFILIATE EARNINGS PAGE
You will still receive commissions from Amazon, they just won’t be displayed on this page.
WEEK OF JAN 16TH
COMPETE - EXPANDED ISBN DETAILS ON FULL-SERVICE PURCHASES PAGE
We’ve squashed a display bug that was causing all instances of an ISBN to expand on the Full-Service Sourcing Purchases page. From now on only the instance of the ISBN you intend to expand will do so!
COLLECT - CHANGED EMAIL DELIVERY SERVICE
We’ve migrated all Collect users to our new email service, Mandrill, to increase reliability for all emails sent in Collect. From now on less email should get trapped in spam, hooray! As an added bonus we now have more robust email tracking metrics.
WEEK OF JAN 9TH
COMPARE - SWITCHED TO HTTPS FOR eRATEX CHECKOUTS
Some of our RATEX stores reported that some students weren’t able to checkout from Compare to their eRATEX site. We discovered that eRATEX had stopped supporting HTTP checkout. We have since switched to HTTPS, and the issue has been fixed.
WEEK OF JAN 2ND
CONNECT 3.0 & OTHER MISC THINGS!
We hope you all had a wonderful holiday season! In addition to squashing routine bugs that have cropped up, we’ve also been spending the last month or so launching the brand new version of Connect. Our development team has been hammering away and the resulting update to Connect makes it the most flexible and robust Inclusive Access management tool available.
WEEK OF DEC 12TH
COMPARE - FIXED SORT ORDER FOR WINPRISM CLIENTS
We fixed the sort order for items coming over from WebPrism to Compare in the integration. We will now sort by Required status, with Bookstore Recommended at the end of the list.
COMPETE - REVISED FULL-SERVICE SOURCING BILLING PAGE DISPLAY
We’ve made some updates to the way Invoices and Credits display on the Billing page in Compete. They’re now easier to identify!
COMPETE - AMAZON IN FULL-SERVICE SOURCING!
The time has come! Amazon offers are now included in Full-Service Sourcing. Time to shop ‘til you drop!
WEEK OF DEC 5TH
COMPETE - RENTAL REJECTION ADDRESS CORRECTED AT THE WAREHOUSE
We’ve worked closely with the Verba Marketplace warehouse to ensure the address used for rental rejection shipments will be based more reliably on client settings.
COMPETE - CHANGED MBS REBATE QUOTE IMPORT LOGIC
We were notified that MBS may now begin imposing a max rental quantity on rebate clients. To make the MBS rebate import process more flexible we’ve removed the auto-import functionality for MBS rebates. MBS files will need to be imported following the same process as other rebate partners (e.g. Follett) from here on out!
COMPETE - CHANGED PRICES ON SEARCHED FOR ITEMS IN BUYBACK
We’ve squashed a bug that was causing the page not to visually render pricing decisions made on search result titles. The actions taken are now displaying properly!
CONNECT - LINGUAMEETING ADDED AS A PUBLISHER OPTION
If you use an Inclusive Access item provided by LinguaMeeting, you can now select them as an option from the publisher dropdown.
WEEK OF NOV 28TH
COMPETE - SOURCING EMAIL CONFIRMATION MISSING ATTACHMENTS
We’ve resolved an issue that caused the Full-Service Sourcing email confirmation to occasionally not include an attachment listing items that were unable to be purchased.
COMPETE - ADDED SEARCH FUNCTIONALITY TO BUYBACK PRICING
We’ve added a search field to the Buyback Pricing tool! You can now search by ISBN, Author, or Title.
COMPETE - NEW! “MATCH OR BEAT” MARKETPLACE PRICES IN BUYBACK PRICING
We’ve added a new feature to Buyback Pricing! You can now easily set buyback prices in bulk by adding a desired percentage above the online buyback price. This ensures you are lowering your cost while still beating online buyback competitors.
COMPETE - FIXED W-9 LINK ON VERBA INVOICING
We discovered that the link to our W-9 was broken on Full-Service invoices. This has been fixed.
WEEK OF NOV 14TH
COMPARE - EDITION INFORMATION FOR NEBRASKA CLIENTS
We’ve resolved an issue that caused edition information received from WebPrism not to display on Compare. From here on out we’ll use the edition information received from the Nebraska integration then fall-back to Bowker’s in the event no edition information comes across the API. In other words, more consistent display of edition information for Nebraska client Compare sites!
COLLECT - ADDED PUSH TRACKING
We are now tracking push actions on the Messages and Activity tab. You can see who triggered a push, at what time and what items were pushed.
WEEK OF NOV 6TH
COLLECT - DUPLICATE / NOT OFFERED COURSES PUSHED TO BACKOFFICE
When using the Push All option, we were not checking the duplicate status on the course level. This meant that any sections not specifically marked as duplicate in those courses would be pushed. We changed it so that all sections in duplicate courses are no longer pushable.
COMPETE - DATA DISPLAY ISSUE IN FULL-SERVICE CHECKOUT SUMMARY
We’ve resolved an issue that caused the “Base Cost” and “Consolidation Fees” portion of the Full-Service Sourcing checkout summary not to display properly.
WEEK OF OCT 31ST
COMPETE - FULL-SERVICE SOURCING SHARABLE BILLING LINK ISSUE
We’ve resolved an issue where the new sharable Billing page didn’t work temporarily. The link works again, hooray!
COLLECT - BETTER ERROR REPORTING FOR FAILED STATUS CHANGE EMAILS
Occasionally status change emails failed to send and the errors were getting buried to the point of not being helpful. We’ve improved our error reporting logs surrounding these issues so moving forward we’ll be better equipped to handle them!
CONNECT - BUG IN PRINTING INVOICE WHEN MULTIPLE INVOICES PRESENT
If a campus had multiple invoices visible on their Billing page, we would only show the most recent one when they went to print any of their invoices for the term. This has been fixed.
COLLECT - CONFIRM AND SUBMIT SCROLLING BUG
Submitters could not scroll down to confirm their adoption on the Confirm and Submit step if they had a large number of sections they were adopting for a course. This has been fixed.
COLLECT - BOOK STATUSES SET TO “REQUIRED” DURING SECTION MERGE
We’ve resolved an intermittent issue with merging sections that caused books marked with statuses other than “required” to be changed to the “required” status. Those statuses will now be retained when merging sections.
WEEK OF OCT 24TH
COMPETE - SOURCING SPRUCE UP
Full-Service Sourcing got a make-over! We’ve streamlined all related screens and implemented larger (almost invisible) credit lines to help you buy more low-cost inventory this Fall!
COLLECT - IMPORT IMPROVEMENTS
We made some key changes to the nightly import process, allowing the imports to finish faster and earlier so as to not interrupt any of the stores workflow.
WEEK OF OCT 17TH
COLLECT - SUPPLY / OER BUTTON LANGUAGE MATCHES EVERYWHERE
The name of the Supply / OER button was hardcoded certain places. We’ve made it so that the name uses the same setting everywhere
COLLECT - COURSEPACK, SUPPLY / OER OPTIONS MATCH FACULTY WALKTHROUGH
Clients that disabled the the Coursepack or the Supply / OER options from their Faculty Walkthrough found that the options were still available in the bookstore side. We made those settings apply on both sides.
WEEK OF OCT 10TH
CONNECT - RESOLVED AN ISSUE WITH EMAIL ADDRESS CHANGES NOT SAVING
Occasionally users would click at the edge of the “save” button when editing email address, causing it to appear that the change was saved when it wasn’t. We’ve corrected the button issue and saves are now consistently being captured!
COLLECT - MISLEADING “DELETE” BUTTON DISPLAYED FOR REVIEWERS
Since reviewers do not have the correct permission level to delete sections we’ve removed the button that made them think they could. No more confusing warning error messages for reviewers trying to use this option!
COLLECT - FIXED AN UNRESPONSIVE BUTTON IN THE FACULTY WALKTHROUGH
The close button in the "Request Access to Course” modal was unresponsive. We fixed it so that it actually closes the modal when the button is clicked.
COLLECT - BETTER HANDLING OF INVALID EMAIL ADDRESS WHEN ADDING USERS
We weren’t handling errors properly in the manage users modal. Now when you enter an invalid email address, we’ll let you know with an onscreen message.
COLLECT - STATUS REQUIRED FOR REMOVED BOOKS
Items removed via the sidebar were not being completely removed from the selected materials list. This meant that users were being asked for the status on books that were not going to be used anyway. We updated the logic to completely remove book cards when items are removed from the sidebar.
COLLECT - CAPTURE IA INTEREST
Professors now have the option to alert the store of their interest in Inclusive Access titles while submitting their adoptions in Collect.
WEEK OF OCT 3RD
COMPARE - AMAZON API ISSUE CAUSING OFFERS TO NOT SHOW
We’ve resolved an issue that occasionally caused Amazon offers from not populating on Compare. The issue was caused by unexpected changes in the API data we received from Amazon.
COMPARE - VPAT ACCESSIBILITY UPGRADES
Compare received an update to a number of design elements bringing us many steps closer to WCAG 2.0 accessibility standards. If you’d like a full list of all changes made contact firstname.lastname@example.org.
COMPETE - BRAND NEW FULL-SERVICE SOURCING PO PAGE
We’ve built a brand new Full-Service Sourcing Purchase Orders page that combines all the data you need to build and maintain purchase orders! Download an exportable report of orders, enter backoffice PO numbers, track shipments, and more - all in one spot! You don’t have to go through Bin & Hold Management to get to order tracking anymore. This new PO page also comes with a “Sourcing” navigation dropdown reorganization. All Full-Service Sourcing pages are now grouped together making it easier to find the information you need at any point in your sourcing workflow.
COLLECT - ADDED “REVISE SECTION” WARNING MODAL
Some instructors did not understand the full implications of clicking the “REVISE SECTION” button in Collect. To address the confusion we’ve added a confirmation modal that provides more context as to what the button does and which sections it impacts. This should reduce sections that are submitted, “revised” with no changes, and never re-submitted.
CONNECT - BETTER HANDLING OF MISSING EMAIL ADDRESSES
The way we were classifying missing email addresses prevented us from being able to accurately notify users that those email attempts failed due to the missing email addresses. We’ve corrected this issue and those missing emails are now captured in the “Invalid Email Addresses” filter on the Students page.
WEEK OF SEPT 26TH
COMPETE - OFFERS FROM VALORE AND HALF.COM DOWN TEMPORARILY
The engine that generates Valore and Half.com offers in Full- and Self-Service Sourcing was down temporarily for a period of days. This has been fixed and offers are showing again in Compete. In addition, we are adding additional tests to make sure we are alerted if the engine fails in the future.
CONNECT - REDUCED RELOADS ON ACTIVATIONS PAGE
We frequently reloaded the activations page, which was slowing down the Connect interface unnecessarily. We have since reduced the number of reloads to improve performance.
WEEK OF SEPT 19TH
COMPETE - TOP NAV DISPLAY ISSUE
We’ve resolved an issue that caused a white bar to display for some users on each dropdown menu.
CONNECT - CANCELLED OPT-OUTS REMOVED FROM THE OPT-OUTS PAGE AFTER ADD/DROP DATE
Before this update, if a student opted out of an Inclusive Access item, and then requested to cancel that opt-out, the cancelled opt-out remained on the opt-outs page after the Add/Drop deadline had passed. This made it confusing to tell who had cancelled their opt-out. We now remove those students from the Opt-Outs page after this date because they are now considered active students.
WEEK OF SEPT 12TH
COLLECT - ADDED SUPPLY AND OER FIELDS TO THE MANAGER’S INTERFACE AND EXPORTS
Supply and OER fields did not show on the Course Management page nor the course exports. We added the following fields, when provided by submitters, to the selected materials list and the exports: Description / Title, Supplier / Creator, Link (URL) and Price.
CONNECT - 10-DIGIT ISBNs WERE NOT SEARCHABLE ON ACTIVATIONS PAGE
Users could add a 10-digit ISBN on the activations page, but could not search for it in the search field. This has been fixed by allowing for search.
COLLECT - BOWKER’S SEARCH DOWN FOR A SHORT TIME
Our book search in Collect had some intermittent downtime last week. The underlying issue has been fixed, and you should see no further downtime
CONNECT - ADDED TRACKING FOR BOUNCED STUDENT EMAILS
We are now tracking delivery status for student emails from Connect. You can see which students have failed emails and even re-try those emails from the Students Page.
WEEK OF SEPT 6TH
COLLECT - BULLETIN BOARD TEXT NOT SHOWING IN “REVIEW EMAIL” STEP OF SENDING EMAILS
We’ve fixed a display issue that caused the “Bulletin Board Text” , which is included in all Collect emails, to not to show in the Email Filtered Sections preview window. We’ve added this to the preview so it is now more clear what the email will look like when sent.
COLLECT - ERATEX TERM ID BUG
There was a bug that wouldn’t let users save their eRATEX term ID (under Term Settings) temporarily. This has been fixed.
CONNECT - INVOICE AMOUNT BUG
We had a bug that rounded any invoice over $100,000. This has been fixed, and all invoices have been generated for their correct amount.
COLLECT - FORMATTING ON COURSEPACK BUTTON POPUP
If stores have a long custom coursepack name, the “Add [Coursepack name]” button in the pop-up was incorrectly formatted. This has been fixed to accommodate longer names.
WEEK OF AUG 29TH
COLLECT - COURSEPACK BUTTON NOW CUSTOMIZABLE ON COURSE MANAGEMENT PAGE
Like in the Faculty Walkthrough, you can now select a custom name for your coursepack (ex: “Coursepack or Lab Manual”) that will appear on the Course Management Page. Let Verba Support know if you’d like to use a custom coursepack name.
CONNECT - CANCELLED OPT OUTS BUG
If a user cancelled an opt-out on the Opt-Outs page, students did not receive a refund if they were on the daily refund/charges billing method. This has been fixed.
COMPARE/COMPETE - DOWNTIME ON AUGUST 29
We experienced intermittent downtime of Compare and Compete on August 29. Our tech team implemented changes and the site load behavior is back to normal.
CONNECT - STUDENT CHARGES NOT RUN IF DELIVERY METHOD NOT ASSIGNED
Student charges for IA items could not be generated if a delivery method was not assigned. We now allow student charges to be generated without a delivery method assigned.
CONNECT - PRICING NOW LOCKED DOWN AFTER ACTIVATING AN ITEM
Because changes to pricing can cause problems after an item is activated in Compare, we locked down Inclusive Access pricing if Active in Compare. If you need to change this price, please reach out to Verba Support.
COLLECT - POINTER NOW VISIBLE ON SETTINGS PAGE
In your Collect settings, you can toggle on and off a setting by either clicking on the On/Off toggle, or on the language beside it. Previously, the pointer only appeared over the toggle. Now we display the pointer on any point on the page where you can turn on or off the setting.
CONNECT - ADDED NEW “DISTRIBUTION METHOD” FIELD ON ACTIVATIONS PAGE
In addition to publisher, we now have a field for distribution method on the Activations Page. This way, if the content is distributed from RedShelf, VitalSource, or directly from the publisher, you can let us know!
WEEK OF AUG 22ND
COMPARE - CHANGED WEEKLY AFFILIATE EARNINGS UPDATE TO DAILY
We were updating the Affiliate Earnings page in Compete once a week. We have switched this to daily for more up-to-date earnings information.
CONNECT - FIXED PAYMENT RECEIVED FLAG ON BILLING PAGE
We weren’t correctly reflecting when invoice payments had been made. We’ve fixed this design bug and the Billing page accurately reflects payment status.
COLLECT - BUG IN MULTI-SELECT WHEN EMAILING ON DEPARTMENTS PAGE
When you emailed users on the Departments page, and used the Multi-Select to choose either "Better than term average" or "Worse than term average," it selected the departments for the opposite set. This has been fixed.
COLLECT - DESIGN BUG ON THE IMPORTS PAGE
For campuses doing manual imports into Collect, if you accessed a dropdown too close to the bottom of the Imports page, the footer got in the way. This has been fixed.
COMPARE - FIXED DISPLAY ISSUE IN FIREFOX
We fixed an issue where the “Begin Price Comparison” button would display off center when viewing Compare on Firefox in windows larger than 1600px.
WEEK OF AUG 15TH
CONNECT - ACTIVE STUDENTS REPORT TIMING OUT
For schools with a large number of IA students, the Active Students Report was timing out. We now deliver this report to your inbox, which fixes the timeout issue.
COLLECT - PROBLEM WITH SORTING SECTION GROUPS
We were not sorting the section groups on the Course Management page alphanumerically. This has been fixed.
COLLECT - IMPORT OF LARGE FILE SIZE FAILING
There was a bug that caused large file size course imports to fail. This has been fixed.
COLLECT - EMPTY SECTIONS AND SECTION GROUPS
We noticed that, in some cases, empty sections and section groups appeared on the Course Management Page. This has been fixed.
WEEK OF AUG 8TH
COMPETE - PRICING EXPORT WAS NOT WORKING
There was a brief downtime of pricing export email generation. This has been fixed.
COMPARE - INCORRECTLY DISPLAYED ITEMS AS UNAVAILABLE FOR SOME CLIENTS
For a small handful of Compare sites, a bug was discovered that was incorrectly marking items as “unavailable” for checkout when they were indeed available. We’ve squashed it and items are now showing as available when they should be.
CONNECT - COMPARE DISPLAY ISSUE WHEN ITEM ON ACTIVATIONS PAGE
Previously, we hid an ISBN from Compare if it had been worked at all on the Activations page (whether it had a price entered, or not), until the point you hit “Activate on Compare.” Now, if an ISBN flows over your integration, we will not hide the item from Compare.
CONNECT - ISBN VALIDATION ISSUES
We’ve removed some problematic logic surrounding ISBN validation in Connect, causing stores who use unconventional ISBN formats not to be able to activate items. We’ve removed this logic and items can now be activated no matter what ISBN format is used.
COMPETE - CATALOG ITEM COUNT IS BACK!
The Dashboard redesign launched in December 2015 included a design change that removed the “total items” count from that page. Since you missed it (we did too!), we’ve added it back. It can now be found on the Items page.
COMPETE - MISMATCHED DROPDOWN NAMES FOR COMPARE SETTING OPTIONS
On the settings page we called them something different than the Compare dropdown. We’ve updated the naming convention in both spots to match!
CONNECT - OPT-OUT VALIDATION
Since so much hinges on recording student opt-outs properly, student entered opt-out data is now matched against records we have in the database. If a student types the wrong information or is not registered for a course, we will show a message on Compare letting them know the opt-out could not be recorded and they should contact the store with questions. Hooray for data integrity!
CONNECT - STUDENT SEARCH PERFORMANCE UPGRADE
Sometimes searching for students took longer than we were happy with, so we’ve hired more hamsters and things are running more smoothly.
COMPETE - DOT OVERLAP DISPLAY ISSUE ON THE “YOU VS. MARKETPLACE” GRAPH
When vendors had the same buyback pricing information their dots would overlap in a way that make it impossible to see them stacked on top of each other. We’ve made them semi-transparent so you can see when there are more than one dot on the same price!
COMPETE - IMPROVED LOGIC SURROUNDING THE REMOVAL OF STALE OFFERS IN SOURCING
We we’re removing unavailable offers frequently enough, causing books to appear available in Full-Service Sourcing when they were not. We’ve updated this behavior to reduce the amount of stale offers lingering in Full-Service Sourcing tool.
COMPETE - ADDED IMPORTED “MAX QUANTITY” TO RENTAL TITLES REPORT
We’ve added a new column to the Rental Titles Report to reflect the imported “max. quantity” for the winning vendor and/or selected primary vendor.
WEEK OF AUG 1ST
COMPETE/COMPARE - FIXED A TERM DISPLAY OPTION IMPACTING TIMBER COMPARE CLIENTS
There was a display issue causing Timber clients to not have the correct toggle options for Compare terms. We’ve fixed the issue and Term Display Options in Compete now reflects the proper information and toggles for Timber clients.
COLLECT - DROPDOWN RESULTS CUT OFF IN VARIOUS MODALS
Throughout the interface there were instances of dropdown list results being cut off at the bottom of a modal/window. We’ve resolved those display issues and dropdowns are showing as expected.
CONNECT - MULTIPLE TERMS DISPLAYED ON STUDENTS PAGE
There was a display error on the Students page causing multiple terms of Inclusive Access items to be shown within a single term. We have fixed this so that we accurately display a student’s set of Inclusive Access items for the term.
COLLECT - DEFAULTS ON ADOPTION QUESTIONS OPPOSITE FOR INSTRUCTORS AND ADMINS
When adding books, the default (yes/no) to the questions asked (ex: OK to use new edition?) were reversed in the faculty walkthrough versus the admin interface. This has been fixed so that when adding new books both submitters and approvers start with the same yes/no answers (which they can change as they see fit).
CONNECT - zyBOOKS ADDED AS A PUBLISHER
If you’re using zyBooks as an Inclusive Access publisher, you can now select it from the “Publisher” dropdown on the Activations page.
COLLECT - MERGING/SPLITTING REQUIRED HARD REFRESH
In some cases, merging and splitting sections required a hard refresh to display the merged/split sections' course materials. This has been fixed.
WEEK OF JULY 25TH
COLLECT - INCONSISTENCY IN “NOTIFY USER” CHECKBOX DURING STATUS CHANGE
Some sections in Collect did not display the “Notify associated users of this status change” checkbox, so admins couldn’t decide whether to email users, or not. This has been fixed.
COLLECT - BUG IN REVIEWER INTERFACE WHEN NO EDITABLE TERMS
If a reviewer accessed their personalized link when there were no terms open as editable, the page would error out. This has been fixed so that if there are no editable terms, we’ll display uneditable terms with a note that they cannot be edited. We will not display uneditable terms if there are editable terms available. Approvers can still access and edit uneditable terms.
COLLECT - DUPLICATE/NOT OFFERED SECTION MARKED AS “MOVING BACKWARDS”
When sending out status change notifications to users, we would display that sections marked “duplicate/not offered” were moving backwards in the adoptions process. As this is not the case, we have corrected it.
CONNECT - RESOLVED AN ACTIVATIONS PAGE LOAD ISSUE FOR COURSES W/ SPECIAL CHARACTERS
CONNECT - IMPROVED PERFORMANCE ON STUDENT COMMUNICATIONS
The Communications page was timing out when trying to send a large number of emails. We improved the performance of our workers to better handle more volume.
WEEK OF JULY 18TH
CONNECT - NEW TABS ON SETTINGS PAGE
We’ve separated the controls on the settings page into three tabs, grouped together by function.
COLLECT - SOME APPROVERS WERE NOT RECEIVING “TO APPROVE” EMAILS
For certain stores, approvers that were set to receive “Attention Required” emails were not receiving email notification when it was their turn to approve an adoption. This has been fixed.
COLLECT - PERFORMANCE IMPROVEMENTS
Our tech team made a number of improvements to speed up load time and page-to-page navigation in the new version of Collect.
COLLECT - ERATEX STORE IDs NOW BACK IN COLLECT
The ability to edit Eratex Store IDs in Collect was temporarily unavailable from the course management screen which has now been fixed.
COLLECT - BROKEN REVIEWER INTERFACE AFFORDABILITY MODAL
We fixed a page load error when the Affordability link was clicked for Reviewers. The page load issue was causing the modal not to display properly which has now been resolved.
COLLECT - FIXED AN ISSUE WITH SORTING ON THE AFFORDABILITY PAGE
Changing the default sort on the Affordability page used to cause the page to break. We corrected the problem so that no longer happens.
COLLECT - ADDED ADDITIONAL FIELDS TO BOOK CARDS ON THE COURSE MANAGEMENT PAGE
Selected book cards on the course management page were only displaying title and isbn. We updated them to display more data points, including: price, author, publisher, edition and publication date.
COLLECT - FIXED A BUG THAT PREVENTED ICONS FROM LOADING
After the release of the update some visual elements loaded as a box instead of an icon. We corrected the issue and now all icons load properly.
COLLECT - IMPROVED CROSS BROWSER COMPATIBILITY
In some browsers, smaller aspect ratios caused certain elements, such as the messaging box, to disappear from view. We fixed the issue, making the page more responsive to various screen sizes.
COLLECT - ADDED REQUIRED STATUS FOR PAST MATERIALS
Required status was not being displayed for past books after the update. We re-added it to the Course Management page.
COLLECT - COULD NOT RETRIEVE eRATEX DEPARTMENT IDs
We fixed a bug that caused an error when eRATEX clients tried to update their Department IDs.
WEEK OF JULY 11TH
Verba Collect Efficiency Update goes live July 19th
We’ve been hard at work on our largest ever Collect release and it is going live on 07/19/2016 at 10AM PT. This is the culmination of years of listening to your great feedback and months of work putting that into a brand new Course Management page in Collect. We hope you’ll be as excited to use it as we are to show it to you!
Click here to view a shareable instructional video covering the largest changes to the Course Management page: http://www.verbasoftware.com/course_management
WEEK OF JULY 4TH
COLLECT - SECTION DISPLAY ISSUE WHEN USING ADVANCED COURSE FILTER
We corrected a display issue on the Courses page when using the Advanced Filter. We pulled the correct courses, but did not always display the correct sections for those courses. This has been fixed.
WEEK OF JUNE 27TH
Starting July 1, Amazon became a Full-Service Retailer in Verba Compare. Verba now handles your Amazon affiliate relationship, and we'll be pooling together all Verba clients for higher Amazon commissions across the board!
WEEK OF JUNE 20TH
COMPETE - INCORRECT CREDIT AVAILABLE SHOWN IN FULL-SERVICE SOURCING
We’ve corrected an issue that caused credit available to show incorrectly for some clients in Full-Service Sourcing. Credit lines have all been updated to reflect the accurate amounts.
CONNECT - LONG SECTION NAMES NO LONGER CAUSE DESIGN PROBLEMS
On the Communications page, if a section name was too long it would cause the toggle switch to be formatted incorrectly. This has been fixed.
COMPETE - LATE SHIPPED FULL-SERVICE SOURCING ITEMS
We discovered an issue that allowed a small handful of items to be shipped from the warehouse beyond the expected timeframe. The issue has been corrected and we will now block those items from leaving the warehouse!
WEEK OF JUNE 13TH
CONNECT - MANUALLY ADDED IA ITEMS NOW MATCH UP TO IMPORT ITEMS
We weren’t properly matching up manually added IA items to what was received during subsequent integration Compare imports. This was causing duplicate records to exist on Compare sites. This has been corrected and we accurately tie these items together to create one record in Compare.
CONNECT - TECH FEE DID NOT SHOW THE RIGHT VALUE
For some clients, the percentage and calculated tech fee was not properly displayed in Connect. This has been fixed.
WEEK OF JUNE 6TH
COMPETE- ADDED “IMPORTED BUYBACK QUANTITY” TO BUYBACK EXPORT
We updated the exportable report in buyback to include the “imported buyback quantity”
WEEK OF MAY 30TH
COMPETE - RESPECTING “NEW ONLY FLAG” WITH TEXTBOOK PARTNER INTEGRATION
We have made a change to the integration between Compete Sourcing and Textbook Partner where we are no longer including items marked as “New Only” in the Sourcing wantlist.
WEEK OF MAY 23RD
COLLECT - IMPROVEMENTS TO BOOK SEARCH
Book search in Collect can now appropriately handle the terms “ISBN-10” and “ISBN-13”.
COMPETE - IMPROVED RENTAL IMPORTS TO HANDLE LARGER FILES
We’ve upped the limit (to 5 mb) on rental import file size so larger files will no longer error upon import.
WEEK OF MAY 16TH
COMPETE - FIXED SOURCING INVOICE DATE RANGES ON BILLING PAGE
We’ve revised the way invoice dates are displayed on the “Verba Invoices & Billing” page in Compete. Instead of a range of dates for both invoices and credits, we now display a single date for invoices and date range for issued credits done on a monthly basis.
COMPETE - CHANGED LANGUAGE ON RENTAL IMPORTS IN PRE-RETURN/SCANNING MODE
We’ve made a copy change on what used to be the “Import Catalog Data” portion of the Rental Console to make it more clear. During Pre-Return and Scanning mode the import is now labeled as “IMPORT RENTAL SALES AND/OR QUANTITY TO KEEP.”
COMPARE - FIXED OPEN FOR ORDERING BUG FOR TIMBER USERS
Some Timber users noticed that the terms they had open for ordering were not properly displayed on Compare. We made an underlying change that fixed this problem.
WEEK OF MAY 9TH
COMPETE- FIXED BUG WHERE YOU COULDN’T SAVE RUSH DATE ON RECOMMENDATION OPTIONS
We fixed a temporary bug where you could not save the rush date on the recommendations options page in Compete.
COMPETE - LATE SHIPPED FULL-SERVICE SOURCING ITEMS
We resolved an issue that allowed a small handful of books to be shipped to clients instead of back to sellers that had been rejected due to quality/late shipment.
COMPETE - NOW GIVE OPTION TO SHIP FREIGHT OR GROUND IN RENTAL
We now give anyone shipping over 10 boxes the option to ship their Verba Marketplace books either FedEx Ground or FedEx Freight. This option can be found in the Shipments page of Dynamic Rental.
WEEK OF MAY 2ND
COLLECT - DELETED USERS SHOWED UP WHEN TRYING TO ADD CATALOG ADMINS
We recently implemented a feature that allows for the deletion of users in Collect but we missed a spot! We squashed that bug and deleted users no longer show up in search results in the “Add Catalog Administrators” window on the Users page.
WEEK OF APR 25TH
Added Closed Captioning to Collect Professor Walkthrough Tutorial videos
I wanted to let everyone know that both professor walkthrough tutorial videos (w/ self assign and w/o) now have closed captioning so that hearing impaired faculty can utilize these resources when accessing Collect.
We have also made the Compare tutorial video have optional closed captions as well
COLLECT - ADDED SECTION NUMBERS TO SECTION ASSIGNMENTS IN EMAILS
When we added section numbers to course information in Collect emails, we did not put them on every instance of the course information. We found that this was missing in the Section Assignments area, so we’ve added the section numbers there, too.
COMPETE - FIXED SOURCING DISCREPANCY MAILER
The mailer that notified us when a sourcing discrepancy was submitted broke temporarily. We fixed the bug and have processed all discrepancies that were affected.
COLLECT - RESTORED RESPONSE TIME IN SEARCH
Search results were loading very slowly after the Affordable Alternatives updated was rolled out. We fixed the bug and response times went back to baseline
WEEK OF APR 18TH
COLLECT - PROFESSOR WALKTHROUGH SELECT STATUS DROP DOWN TOO WIDE
Fixed an issue where the status selection drop down menu could be too wide, covering the copy next to it. We updated this menu to have a fixed width.
COLLECT - ADDING NOTES DID NOT TRIGGER “MODIFIED SINCE EXPORTED” FLAG
We fixed a bug causing new notes added to courses not to trip the “Modified Since Exported” flag. You can now get a fresh export prompt when this change occurs!
COLLECT - REVERSED 3RD & 4TH CUSTOM QUESTION ANSWERS DISPLAYED FOR REVIEWERS/APPROVERS
This happened as a result of a recent code/design change impacting the way Faculty respond to supplemental questions in the walkthrough (changing to “yes/no” vs. checkbox format. An unintended consequence of the change was that we displayed some of the answers to two of the questions incorrectly to reviewers and approvers between 4/14 and 4/22. There was never any inaccurate information displayed to faculty and their answers were recorded correctly in our database. We have resolved the brief display bug and reached out to every possibly affected!
COMPETE - DEPARTMENT DISPLAY FOR RATEX CLIENT TERMS
On the “Sections” page in Compete we now display term codes (e.g. ANTH) instead of full department name (e.g. Anthropology). This will help us better integrate with registrar systems for RATEX clients moving forward.
WEEK OF APR 12TH
CONNECT - BILLING PAGE
When it comes to Inclusive Access, making accurate payments to multiple publishers can be painstaking and time-consuming. Verba Connect now includes a Billing page with everything you need to issue payment to Verba, so we can distribute payments to publisher partners on your behalf.
COMPARE - YOU CAN NOW TURN OFF PRICE COMPARISON AT ANY TIME
Many of you asked for this feature, so we built it! You can now toggle on or off marketplace offers on your Compare site on a term-by-term basis. You can do this on your Term Settings page.
COLLECT - IMPROVEMENTS TO IMPORTS
Our tech team has been reviewing common errors on imports, and has been fixing them! This means we will have improved import reliability with fewer failures.
COMPETE - COULD SET PRIMARY MINIMUM % WITHOUT PRIMARY SET
In Dynamic Rental, stores could set a minimum to send to their primary without telling us who that primary is. We now throw an error when this happens.
COMPETE - COULD SET BIN SHIP DATE IN THE PAST IN CERTAIN BROWSERS
In some non-Chrome browsers, users could enter a bin ship date in the past. This has been fixed.
COMPARE - CAD/USD PRICING DISPLAY IN CHECKOUT
For Canadian clients, some vendors not explicitly marked as US vendors would display the CAD currency label on the Checkout page (despite being marked as USD on the initial Compare page). This has been fixed.
COMPETE - FUNKY TERM FORMATTING WHEN YOU GO TO SCANNING MODE
Occasionally the term name would change formatting when you navigate to the Scanning interface in Dynamic Rental. This tiny design bug has been squashed!
WEEK OF APR 5TH
CONNECT - STORE RENTAL PRICING MISSING FROM ANALYSIS
We discovered a bug that caused store rental prices not to show up on the pricing analysis for titles available to rent in store. We have fixed the issue and store rental prices are now showing as expected.
COLLECT - NEW LINK TO FACULTY WALKTHROUGH
We have added an option to Collect for Catalog Admins and Reviewers that will take you to the faculty walkthrough screen of a specific course. Click on the Actions button next to the course and you will discover this new link!
COLLECT - UPDATED ADVANCED FILTER OPTIONS
A new option to filter courses to only those with a submitter has been added to the Advanced Filters option. In addition we added the ability to “Clear All Filters” to the Advanced Filters screen!
WEEK OF MAR 28TH
COMPETE - FIXED BUYBACK OFFER DATA FEED
We discovered that only a subset of buyback offers were appearing over our data feed, resulting in the Online Price being marked “N/A” in error. The data feed is now returning all the titles we expect, resulting in far fewer no marketplace data “N/A”s.
WEEK OF MAR 21ST
COMPETE - REFINE DATE PARAMETERS FOR DYNAMIC RENTAL
As much as we would love the ability to travel back in time, rental scanning is the way of the future! Rental return dates can now only be entered for dates in the future (no dates in the past).
COLLECT - UPDATED FAILED_SECTIONS REPORT TO BE MORE COMPREHENSIVE
In very specific circumstances, for some Nebraska users, sections that failed to push were not logged correctly. We now have better error reporting to help us identify those sections and they will now be included on the failed_sections.csv report.
COLLECT - DESIGN ELEMENTS OVERLAPPED ON NAVIGATION HEADER
We fixed a design bug that allowed certain design elements to flow onto the top level navigation menu.
COLLECT - REMOVED A NON-FUNCTIONAL TEST EMAIL OPTION
We previously told users they had the option to send a test of their “Bulletin Board Text”, the template that appears at the bottom of all Collect emails. However, this test email was never sent out of the Collect system. Because all other test emails will contain the bulletin board text, and because it was non-functional, we removed it from the test email dropdown.
COMPETE - BILLING PAGE IS NOW UP-TO-DATE
Our team has updated the integration with our billing software platform so the Invoices & Billing page now reflects current payment status.
WEEK OF MAR 14TH
COMPETE - WE NOW DISPLAY FULL ADDRESS IN BIN AND HOLD MANAGEMENT
We previously displayed a shortened version of your address on the Bin and Hold Management page. We now display the full address allowing you to verify we’ve got the correct address at a glance.
COLLECT - PROFESSORS CAN NOW BE REQUIRED TO ACKNOWLEDGE CUSTOM QUESTIONS IN PROFESSOR WALKTHROUGH
You now have the option of making any customizable question on the “Finalize and Submit” screen a required field - that is, users must check the box to acknowledge that they agree to the question. This is particularly useful if your professors are required to research their course materials for affordability prior to submitting adoptions.
COLLECT - IMPORT TIMING IMPROVEMENT
We previously ran a user’s term imports all at once, which in rare cases caused terms to not fully import. We now space your term imports so they have the time to fully complete.
WEEK OF MAR 7TH
COLLECT - FIXED ADD NEW MATERIALS DESIGN BUG IN FIREFOX
When in Firefox, users in the Faculty Walkthrough would see buttons that were not aligned under Add New Materials > Add Additional Course Materials. This has been fixed.
COLLECT - NOW SAVING HISTORICAL CATALOG AFFORDABILITY SCORES
Affordability scores will now be stored at the time that a term is made uneditable so that they can be compared side by side to scores from other terms. In time this will allow for a deeper analysis of the effectiveness of efforts to make course materials more affordable.
WEEK OF FEB 29TH
COMPETE - BETTER HANDLING OF LATE SHIPMENTS FROM FSS SELLERS
Occasionally books we were not expecting to arrive from sellers eventually made their way to our warehouse. We have now built in better safeguards so those books we flag as “not coming to store” will not be sent, helping prevent over ordering.
COMPETE - ADDED FILENAME TO RENTAL REBATE IMPORT
We made it easier to match the correct rebate partner to their import! We will now display your import file’s name in the Rebate Import window so you can be sure you are selecting the correct vendor.
CONNECT - UPDATED THE INFORMATION COMPETE RECEIVES FROM RATEX
In order for section and courses data to display properly for use in Connect, we had to update the way we implement data received from our API with RATEX. That data now flows into and displays in Connect!
COMPETE - ADDED A BUTTON FOR OUR BUYBACK WALKTHROUGH VIDEO!
Confused about next steps for working Buyback Pricing? We have added a button for a short instructional video right within the tool.
COMPETE - ADDED AUTHOR TO SOURCING INVOICE DETAIL SPREADSHEET
We have added a new column to the Itemized Detail Spreadsheet for all Full-Service Sourcing invoices. You can now view author in addition to title and ISBN on all purchased units.
COMPETE - FIXED DROP DOWN DISPLAY
The Buyback Pricing and Catalog dropdown menus were a little cramped - so we added some padding to make them both easier to read.
COMPETE - SORT MISSING MARKETPLACE PRICING TO THE BOTTOM OF BUYBACK LISTS
Previously, in the event that we had no marketplace data available on a title - it would sort to the top of the list. We fixed the issue so those titles now sink to the bottom of the list.
CONNECT - ADDED MARGIN CALCULATIONS TO PRICING ANALYSIS
Connect now allows you to add a margin on top of the publisher cost for IA materials. That way you can better evaluate which items/prices truly make sense and students are billed for amounts that include the bookstore margin.
COLLECT - ADDED SECTION NUMBER TO EMAILS
In addition to term and course information, we will now include relevant section numbers in emails sent from Collect!
WEEK OF FEB 22ND
COLLECT - INCREASED MAXIMUM FILE SIZE ALLOWED IN SFTP IMPORTS
In some cases, Collect users would give us files too large to be imported into Collect. We have increased the maximum packet size allowed to account for these larger files.
COMPARE - NEW FIELDS ADDED TO BOOK DESCRIPTION
We’ve added two new fields to the book description on Compare. When available, each book will now display COPYRIGHT and EDITION.
COMPETE - FIXED PRINTABLE ACTIVITY REPORT ON THE DASHBOARD
We fixed a bug that was preventing the Activity Report from loading properly from the Dashboard.
COMPETE - CREATED AN IMPORT PAGE FOR BUYBACK FILES
Buyback files can now be loaded from “Buyback Imports” page. You can access the import page from the BUYBACK header in the top level navigation bar and load your file just like you would a sourcing wantlist.
COMPARE - UPDATE COURSESMART LINKS TO GO THROUGH VITALSOURCE
Coursesmart’s website no longer supports purchases. We’ve updated our checkout links to go, correctly, through VitalSource.
COMPARE - RESOLVED AN ISSUE WITH MULTIPLE ITEM CHECKOUT FOR SOME THIRD-PARTY VENDORS
Some third-party retailers in price comparison do not provide a single checkout URL but instead produce multiple URLs. We updated the checkout process to handle the multiple URLs more elegantly.
COMPETE - USE BOWKER DATABASE TO FILL IN MISSING AUTHOR/TITLE INFORMATION IN DYNAMIC RENTAL CATALOG
Books imported with no author or title used to be displayed as just an ISBN. We now fill in that information when it is available from the Bowker Database.
COLLECT– ADJUSTED MORNING IMPORT QUEUE PRIORITIES TO DECREASE WAIT TIME
Optimized daily import processes to better handle user requested imports on top of daily processes. More urgent import requests will now be prioritized and handled faster!
UPDATED DIRECT DEPOSIT INFO
Our direct deposit information has changed! Check your invoice for the new details or contact email@example.com with any questions.
WEEK OF FEB 15TH
CONNECT - NEW PRODUCT LAUNCH
A new product name you ask? Why YES! This week Verba announced the launch of our new product: Connect. The industry's first Inclusive Access Management platform. Contact firstname.lastname@example.org for more information!
COMPARE - COULD NOT GENERATE QR CODES
We fixed a bug that caused an error when users tried to generate Compare QR codes in the Compete interface. This has been fixed.
COMPARE - REDSHELF/SEQUOIA INTEGRATION SUPPORT
Redshelf launched a brand new integration with Sequoia allowing stores to sell ebook items directly through their native POS. We have updated our Sequoia integration to support this new feature. For stores who have the Redshelf integration and use Compare, those eBook items now show as from the store and are transferred directly to the store’s checkout page when a student chooses one!
WEEK OF FEB 8TH
COLLECT - MASS RELEASE OF COLLECT VERSION 2!
After months of testing we are happy to announce that the Collect "Faculty Walkthrough" Version 2.0 has been rolled out to all clients!! This release streamlines the faculty walkthrough portion of Collect and gives you the option to enable Faculty facing affordability scores. Contact email@example.com to turn on this recommended feature and jumpstart the affordability conversation with faculty on your campus!
COMPETE/COMPARE - UPGRADED RAILS
Another large scale project was completed this week: Rails, the underlying framework Compete and Compare are built on, was upgraded from Version 3 to Version 4.
COMPETE - PASSWORD RESET FIXED
We fixed a bug where attempting to use the “reset your password” feature resulted in an error message. This has been fixed and password reset functionality is restored.
WEEK OF FEB 1ST
COLLECT - SECTION LEVEL DUPLICATE/NOT OFFERED TAG NOW DISPLAYED
We resolved an issue that caused “Duplicate/Not Offered” tags not to display when all sections within a course were marked as such.
COLLECT - AFFORDABILITY EXPORT NOW RESPECTS DEPARTMENT FILTER
We recently added a department level filter to the “Affordability Page” in Collect. However, when exporting from that page, you would get all items and not just the filtered ones. We have fixed this so that the export will now respect the filters on that page.
COMPETE - TITLE COLOR TOO FAINT IN DYNAMIC RENTAL SCAN MODE (FULL SCREEN)
We fixed an issue related to the color of the title of the scanned item becoming too faint when using Dynamic Rental’s scan mode in “Full-Screen.”
COMPETE - RENTAL SHIPMENTS REPORT NOW GENERATED AS A MONTHLY REPORT
Previously, in order to download your rental shipments report you’d have to enter a date range covering the dates the items were received at our warehouse. We now allow you to select a month which will directly correspond with monthly Verba Marketplace rebate checks. There is also a short explanation on how to process the report available in the Shipments Report modal.
WEEK OF JAN 25TH
COMPETE - DASHBOARD RENTAL “UP FROM PRIMARY” STAT
In some cases we were underreporting the “Up From Primary” statistic on the dashboard. This has been fixed.
COLLECT - BROADENED DURATION FOR CURRENT TERM FOR BOOKLOG STORES
Previously, we changed a term from current to historical 30 days past the Start of Sales Date (in Booklog’s Academic Term). One of the side effects of a term moving from current to historical is that it no longer imports automatically into Collect as current. Because in many cases this was too short a time frame, we increased it to 120 days.
COLLECT - ADDED A DEPARTMENT FILTER TO THE AFFORDABILITY PAGE
We added a drop down menu to the affordability page to give you the option to compare and export the affordability score by department.
COMPETE - FIXED A DISPLAY ISSUE WITH THE TOOLTIPS IN DYNAMIC PRICING
The tooltips in the Dynamic Pricing interface were spilling off the page when viewed. We fixed it so that they would display properly and be completely visible.
WEEK OF JAN 18TH
COMPETE - LATE SHIPPED FULL-SERVICE SOURCING ITEMS
Very rarely items ordered through Full-Service Sourcing were being shipped beyond the expected delivery timeframe. We have identified and resolved the issue in the code allowing for this to happen, so all Full-Service Sourcing items will now be delivered within a reasonable amount of time from the order date.
COMPETE - DYNAMIC PRICING PENCIL ICON DESIGN ISSUE
We resolved a design issue causing the pencil icons in Dynamic Pricing not to render properly. The fix was purely cosmetic, but we are a fan of things looking pretty so we fixed it!
WEEK OF JAN 11TH
COMPETE - FIXED ACCESS ISSUE TO THE RENTAL SHARE REPORT
The URL generated from the “Share Report” button in Dynamic Rental required a Compete login and password. We fixed this so you can share this report with anyone by providing them the URL.
COMPARE - FIXED DISCLAIMER DISPLAY ON WINDOWS 7/FIREFOX
The disclaimer window had a design bug when viewed on a Windows 7 computer on Firefox. We have fixed the design bug and the disclaimer window looks as it should!
COLLECT - OCCASIONAL OUTBOUND COLLECT EMAILS BEING BLOCKED
We resolved a mail server issue that occasionally caused outbound Collect emails to not be sent. Email traffic from Collect is now flowing as expected.
COMPARE - OLD PRICING BEING SENT TO NEBRASKA CHECKOUTS, AND ITEMS DROPPING FROM CARTS
In an effort to reduce strain on the WebPRISM API, we briefly took out some of our regular price logging. Without recent logging, some of the books we sent to checkout had incorrect pricing, or dropped from the Nebraska checkout. We quickly reinstated logging, which corrected the problem.
COMPETE - ADDED MESSAGE IN DYNAMIC RENTAL ABOUT WHEN YOU CAN CHANGE ALLOCATION PERCENTAGE
It was not clear that in Dynamic Rental’s Scan Mode that you cannot change the Primary Minimum Allocation percentage. We added a tooltip to make this explicit.
WEEK OF JAN 4TH
COMPETE - FIXED DISPLAY ISSUES ON WINDOWS XP
When using Compete on a computer running Windows XP, the pages displayed as text only. We have resolved the issue and Compete design elements now render properly.
WEEK OF DEC 28TH
COMPETE - FIXED ISSUE WITH SEARCHING FOR ITEMS IN DYNAMIC RENTAL
We discovered and fixed an issue that affected the searching for items after the process of scanning rentals in had begun. When attempting to search for ISBN’s that had been scanned and were exceptions, the search would never return results. The search will now return results regardless of item status.
COMPARE - FIXED CURRENCY DISPLAY ISSUE
Some vendor prices were incorrectly being displayed on Compare as GBP. We fixed those prices to display in US dollars.
1/7/16 - COMPETE/COMPARE SERVICE OUTAGE
Earlier today we experienced an outage of both our Compete and Compare products. This is unacceptable at any time of year and especially so when many stores are in the full swing of rush. A detailed description of what happened, how we fixed it, and the concrete steps we are taking to prevent something similar from happening in the future can be found below.
If you have any questions send a message to firstname.lastname@example.org or give us a call at 415-738-2374.
Please accept our sincere apology.
Today (2016/01/07) we experienced 1 hour 48 minutes of downtime (09:49 - 11:27) on Compete and Compare, resulting from a combination of bad/cyclical jobs, a programming error, and database overload.
Our immediate fix was to upgrade our main database and restart all servers.
At approximately 9:30AM PT today we got an alert that Verba Compete and Compare were suffering performance degradation. 7 minutes later our primary database server "db1" became nearly unresponsive as its CPU was at 100%.
At about the same time (in the window 9:15-9:30) our connection to Webprism API started timing out ("stuck open"), which we had addressed the day before during a different, NBC-centered outage.
At first the focus was on the Nebraska API, but our alerts persisted, which is when we noticed that traffic overall had slowed to a crawl and our database was unresponsive.
-- Unfortunately this is the first time we saw that db1 was suffering from overload, as its alert was buried amongst many alerts on Compete and Compare being down.
At 11:17am after exhausting other options (like turning off our background processing entirely and hot-fixing a slow code path) we decided to initiate a failover on our database to a twice-larger computer, doubling the number of CPUs and memory.
At 11:25am failover completed and we started rotating our front-end servers back into the cluster.
At 11:30am, since we had dropped all of our outstanding connections to Webprism, Webprism's response times went back to baseline.
At 11:37am web traffic started climbing back to previous levels.
At 11:40am background workers started processing again.
12:00pm All clear.
Occasionally we have a "poison job" that will use up our system resources. Unfortunately there is no simple fix for this. There are a few hard fixes though:
There is a situation in which our API with Nebraska may cause a "stampeding herd" problem. If we trigger the condition in which all of their requests start timing out, and all requests time out at the same time, we will retry those same requests up to 10 times.
We are addressing this in a code fix as we write this, slated for release tomorrow morning. This will include tests to prove that we can prevent the stampeding herd.
This particular code path was written before our current code review practices. Finding the best way to test against 3rd party APIs is an ongoing area of research both inside our company and in the programming industry at large.
Our database became unresponsive, holding its CPU to 100%. We’re still researching why this happened.
Failure injection and load testing may expose the conditions that lead to this particular failure.
We have seen this behavior from Amazon Web Services’ database service from time to time, and it may be unrelated to our Development work.
We missed the db1 CPU error because the deluge of alerts. There is work to be done in this area like more regular fire drills, alert auditing, and failure injection to make sure our services are resilient against any sort of failure.
WEEK OF DEC 14TH
COMPETE - UPDATED INGRAM’S PRE-LOADED OFFERS IN DYNAMIC RENTAL
Ingram’s December rental rebate data is available in time for scanning season!
COMPETE - CHANGED “CAD” DESIGNATION THROUGHOUT COMPETE TO “USD”
For Canadian clients, the dollar amounts throughout Compete are in USD. For that reason we removed the “CAD” currency designation to more accurately reflect there has been no conversion applied. This does not impact Compare, where the CAD designation, when present, is accurate.
COMPETE - NEW DEADLINE FOR VERBA MARKETPLACE
To improve processing and facilitate the new shipping options we've changed our 30 day shipping window to 21 days. If you think this will be a problem for your store, please reach out to email@example.com right away and we'll help you explore your options.
COMPETE - FIXED VERBA MARKETPLACE ON/OFF ISSUE IN SETTINGS
Turning off the Verba Marketplace via Pre-Return Settings was not saving the action. We have fixed this issue and you can now toggle the Verba Marketplace on/off in the settings window.
COLLECT - FIXED WHITESPACE ISSUE WITH COURSE DISPLAY
We fixed a data issue where the course name from PRISM came over with extra spaces at the end of the Course, which was causing a display issue on the emails that professors received. There was a blank space after the course that made it look like data was missing. This only affected PRISM integration clients.
COMPARE - FIXED A BUG BLOCKING EBOOKS FROM DISPLAYING ON COMPARE
Ebooks were not appearing on Compare for some eRATEX clients. We put in a fix that made them available again.
COMPETE - ADDED CATALOG NAME TO THE RENTAL CONSOLE
The name of your active catalog is now displayed prominently in the center of the Rental Console, making it easier to identify which catalog your looking at before making any changes.
COMPETE - FIXED THE DYNAMIC RENTAL SHARE REPORT
We fixed a bug that disabled the report for anyone not logged into Compete. Now the share report is accessible to anyone with the URL.
WEEK OF DEC 7TH
COMPETE - RESOLVED ISSUE WITH TERM TYPE SELECTION ON DASHBOARD
We resolved an issue for first time visitors of the new Dashboard where the video and academic calendar selection window failed to open allowing users to specify their term type. The window now pops up as expected!
COMPETE - ADDED A TOOLTIP TO THE FREIGHT SHIP MODAL
To reduce confusion about why Valorebooks is listed as the destination/billing address for Verba Marketplace freight shipments, we added a tooltip to explain! In case you’re curious about this, click the question mark in the freight shipment modal.
COMPARE - FIXED RARE INSTANCES WHERE AMAZON RENTAL OFFERS CAUSED NO AMAZON OFFERS TO POPULATE
Occasionally we were receiving multiple Amazon rental offers, causing no offers to populate on Compare sites with the Amazon Affiliate activated. Amazon offers, both used and rental, now populate more reliably.
COLLECT - RESOLVED DUPLICATE ISBNs LISTED IN ADMIN AFFORDABILITY PAGE
Occasionally when searching for a books on the Affordability page the results would be duplicated. We fixed a database issue and now one of each ISBN result is shown!
COMPARE - AMAZON RENTAL OFFERS SHOW BY DEFAULT
If you have Amazon turned on as a Retail Affiliate, or plan to in the future, please note rental offers will be enabled by default, but can be toggled off in settings. Customers will now see those rental offers, when they exist, in addition to new and used offers in Compare.
COMPETE - CLICKING “SETTINGS” IN DYNAMIC RENTAL’S PRE-RENTAL MODE ALLOWED YOU TO GO TO PRE-RETURN SETTINGS
The “Settings” button on the top left of the Rental Console allowed users to go the Pre-Return settings in Pre-Rental Mode. This has been fixed.
WEEK OF NOV 30TH
COMPETE - FIXED PUSHING PRICES AS $0.00 ISSUE
Occasionally “undone” price changes in Dynamic Pricing were being sent to backoffice systems as $0.00 instead of being left out of push batches completely. We resolved the issue so those are no longer included when pricing batches are pushed!
COMPETE - FIXED RARE FULL-SERVICE SOURCING ORDERING BUG
We previously allowed orders to go through with minor deviations in price, both above and below the average as quoted in the interface (to facilitate the common seller practice of periodic slight changes in price). Now, we only allow price decreases to go through - any increase in price is cancelled from your order.
COMPETE - FREIGHT SHIPPING NOW AVAILABLE IN DYNAMIC RENTAL FOR VERBA MARKETPLACE SHIPMENTS
For any shipment over 10 boxes, we now offer free FedEx Freight shipping through the Shipment page.
COMPARE - COURSESMART IS NOW NAMED VITALSOURCE
“CourseSmart” has been rebranded to “VitalSource”, and that rebranding is now reflected in the Compare interface.
COMPETE - IMPROVED PERFORMANCE IN SCANNING INTERFACE FOR DYNAMIC RENTAL
Cleared out old data from Dynamic Rental that should allow for a smoother scanning experience.
COLLECT - ADDED OPTIONAL USER TIMEOUT IN COLLECT
You now have the option to select a timeout period for users: this means your users will be logged out if they are inactive for that period of time. To activate this feature, contact Verba Support.
WEEK OF NOV 23RD
COMPETE - FIXED QR CODE REDIRECT
We fixed a bug where QR codes printed in Compete were linked to the Compare course selector instead of to the price comparison for the book. This has been fixed.
COMPETE - ADDED FULL CATALOG NAME TO DROP DOWN
It was hard to tell what catalog was selected when the name was too long to display in the navigation menu bar. We now expose the selected full catalog name in the catalog dropdown.
COMPARE - FIXED “BEGIN PRICE COMPARISON” BUTTON FOR IPHONE USERS
For iPhone users, some browsers weren’t properly displaying the “Begin Price Comparison” button on the disclaimer page: the link could still be clicked, but the button would disappear until the page was resized. This has been fixed.
WEEK OF NOV 16TH
COLLECT - MADE IT MORE CLEAR THAT YOU CAN ADD OPEN EDUCATIONAL RESOURCES VIA THE COURSE EDIT SCREEN
With the rollout of Collect Walkthrough V2, Professors now have the ability to add Open Educational Resources. We’ve updated the language on the Reviewer and Approver interface to reflect this change as well.
COMPETE - PRINTABLE INVOICES INCLUDE INVOICE NUMBER IN TITLE
When downloaded as PDF, printable invoices will now display the invoice number in the title of the file for easy reference.
COMPETE - FIXED SEARCH ERRORS IN FULL SERVICE SOURCING
We resolved a bug where searching for ISBNs in Full Service Sourcing would yield an error.
COMPETE - MADE SHIPMENT ID# AVAILABLE IN FULL SERVICE SOURCING
The shipment ID# is now available on your printable invoice as well as the billing page.
COLLECT - ADDED HELP BUTTON
You can now use the ‘Get Help’ button in Verba Collect to contact support or view our documentation!
COMPETE - FIXED FORMATTING ON SELF-SERVICE RECEIVING REPORT
In Direct Ship Receiving, the Receiving Data export had incorrect formatting in the date column of the second sheet. This has been fixed.
COLLECT - WHEN BOOK STATUS NOT REQUIRED, ADOPTIONS DEFAULT TO “REQUIRED”
If you do not require faculty to submit a book status when they adopt, these adoptions will default to “required.” This default will appear on both the Faculty Walkthrough and the Course Edit page.
COLLECT - FIXED ISBN FORMATTING ON AFFORDABILITY EXPORT
We fixed a formatting error where the ISBN was rounded to the 9.78xxE+12 format on the Affordability export.
COMPARE - FIXED ISBN FORMATTING ON ITEM DATA REPORT
We fixed a formatting error where the ISBN was rounded to the 9.78xxE+12 format on the Item Data report exported from the Compare Checkout Results.
COMPETE - PERFORMANCE IMPROVEMENTS TO REALLOCATIONS IN DYNAMIC RENTAL
When settings were saved in Dynamic Rental, occasionally the page didn’t refresh to display changes. This has been fixed.
COMPETE - FIXED DISPLAY ISSUE IN BUYBACK
When using the “Match Lower Online Prices” button, not all prices lowered were displayed as worked, even though they were. Now, all ISBNs worked display the green checkmark and allow you to undo.
WEEK OF NOV 9TH
COMPETE - SOURCING COUNTDOWN NOW WORKS IN SELF-SERVICE
When importing a want list into Verba sourcing, a 5 minute countdown starts to allow the system to match up the best available offers with your wantlist. We fixed a bug where the Self-Service countdown would get stuck on a number and you’d have to refresh the page to see how many seconds were left.
COLLECT - FIXED STYLING OF HTML COURSE FILES
We fixed a bug that caused the styling of the HTML export to appear cluttered and disorganized. The pages now look much cleaner and easier to read.
COMPARE - RATEX CAMPUSES SORT NUMERICALLY
For those RATEX stores using the campus selector on Compare, we were not sorting them in numerical order. We are now sorting campuses based on their numerical identifier.
COMPARE - FIXED DISCLAIMER PAGE FORMAT ON IE AND FIREFOX
We fixed a bug, in Firefox and Internet Explorer, where the bottom of the disclaimer was being cut off on some longer messages.
COMPARE - FIXED RETAILER NAME ON ITEM DATA REPORT
We fixed an issue where Verba’s internal name for affiliate retailers were being displayed on the Item Data report rather than the store facing name.
WEEK OF NOV 2ND
COLLECT - ADDED TERM NAME TO EXPORTED SPREADSHEETS
When exporting reports from Collect, term information is now included in addition to course information.
COLLECT - NEW ADVANCED FILTER FOR “NOT PRESENT IN BACKOFFICE”
We added a new Advanced Filter option that allows you to see a list of courses that exist in Collect but are not included in your backoffice. This is handy because you can get a list of these courses in which the “push” functionality will not work and get them added to your backoffice.
WEEK OF OCT 26TH
COLLECT - CLEAN UP FIELD LENGTH RESTRICTIONS FOR BOOKLOG EXPORTS
Some of the field length limits were not being respected in the adoption export from Collect, causing the import into Booklog to fail. We scrubbed through the export to ensure that we were truncating any information that was longer than what each field in Booklog could hold.
COMPETE - UPDATED DYNAMIC PRICING HUD TO WORK WITH LATEST VERSION OF CHROME
The newest version of Chrome broke the Heads Up Display such that it would disappear when the page was scrolled down. We updated our tools to ensure that the HUD remains fixed on the screen.
COLLECT - AUTHORS LISTED IN THE CORRECT ORDER
We fixed an issue that occasionally caused the authors listed on title cards to be displayed in the wrong order.
COLLECT - IMPROVED SORT ON COURSES PAGE
We fixed an issue that caused courses to be sorted incorrectly on the Courses page under certain conditions (such as manually creating the course in Collect, or importing courses into Collect from multiple sources). Now all courses sort alphanumerically based on department and course number.
WEEK OF OCT 19TH
COMPETE - ON ITEM-LEVEL DETAIL INVOICE, WE NOW SHOW AVERAGE COST BASED ON BACK OFFICE P.O.
We used to average each ISBN's cost based on the Verba ID number, leading to the same ISBN being listed multiple times on the detail invoices. Now, for every invoice assigned, there will be one cost and quantity per ISBN.
COMPARE - USERS CAN NOW ADD STATE / PROVINCE TO AMAZON AFFILIATE SETTINGS
Users can now add their State / Province via the Compare Retailer Settings in order to display local, state specific, Amazon affiliate offers.
COLLECT - SEARCH IMPROVEMENTS FOR INTERNATIONAL ISBNS
We’ve continued to improve our search engine to accommodate international ISBNS from Canada and Australia.
COLLECT - SFTP IMPORTS OVERWRITE PREVIOUS PROFESSORS
SFTP imports used to add additional professors to a section, this has been corrected. New professors in the SFTP file will now replace existing professors.
COLLECT - DATABASE LEVEL TERM NAME IS NO LONGER EDITABLE
In order to prevent pushing issues, the Database level term name can no longer be edited in Verba Collect. The ‘Collect Display Name’ can still be edited to change how your term name displays in Collect..
COLLECT - PROFESSOR WALKTHROUGH CAN SKIP HISTORICAL SECTIONS
If there are no historical sections present, the professor walkthrough will now take faculty directly to the ‘Add New Materials’ page.
COLLECT - NUMBERED SECTION NAMES NOW SORT CORRECTLY
On the Course Edit page, section names that began with a number were not being sorted numerically. This has been corrected.
COLLECT - FILTER CRITERIA NOT RESPECTED, DISPLAYING UNWANTED SECTIONS
When selecting quick or advanced filters in Collect, sections which did not meet the requested criteria were showing up. This was confusing so we fixed it!
COLLECT - TYPING ENTER WHILE EDITING FORM WON’T SEND EMAILS
Typing enter while composing reminder emails on the courses page used to send emails to users. We’ve changed the form so that this no longer happens
COLLECT - LONG AUTHOR NAMES CAUSE ADOPTION IMPORT TO FAIL
We adjusted the format of the file containing approved adoptions for Booklog integration clients to account for a field limit that was causing the adoption import into Booklog to fail. We now export only the first 30 characters of the author name.
COLLECT - FIXED TEXT IN “SORT BY” MENU ON AFFORDABILITY PAGE
Changed the font color of the text in the menu so that all options will be visible when the menu is open.
WEEK OF OCT 12TH
COLLECT - OOOPS MESSAGE WHEN MANUALLY ADDING USERS
We squashed a bug that was displaying an “ooops something went wrong” message when manually adding a user who already exists. We updated the error message to be more clear.
COLLECT - ADDED TEXTBOOK AFFORDABILITY SCORE TO THE COURSE EDIT PAGE
The affordability score is now displayed on the course edit page. The score can be seen among the book details when picking from historical adoptions or searching for new books.
COLLECT - "VERBA ADMIN” USER REMOVED FROM THE USERS PAGE
Changes made to the Verba Admin user could restrict Verba Support’s access to the site. Hiding it from view prevent this from happening.
COMPETE - ITEMIZED INVOICE FILENAMES NOW MATCH INVOICE NUMBER
In the past itemized invoices and credits were named an incoherent string of characters when downloaded. They will now come named as the corresponding invoice number.
COMPETE - ADD INVOICE NUMBER TO THE ITEMIZED SPREADSHEET
Invoice numbers are now referenced on each page of the itemized spreadsheet.
COLLECT - IMPROVED LOGIN PERFORMANCE
Fixed an issue that caused logging in to be slow for some clients.
COLLECT - REMOVED IRRELEVANT ERROR ON WORKFLOW OPTIONS EDITS
When changing various Workflow Options settings and clicking “Save Changes” we were incorrectly validating automatic email settings which sometimes resulted in an unnecessary error. We fixed the validation issue.
WEEK OF OCT 5TH
COMPARE - CATALOG-SPECIFIC RENTAL TERM LENGTH MINIMUM
We fixed a bug where stores weren’t able to enter a Minimum Affiliate Rental Time Period in Catalog-Specific Settings. Now, if a store enters a number in this field they can limit the rentals displayed on their Compare site to those with a rental length longer than the specified number of days.
COMPETE - IMPROVED MARKETPLACE DATA IN DYNAMIC PRICING GRAPHS
The “Current Marketplace Pricing” graph under VIEW DETAILS in Dynamic Pricing is now less cluttered. We consolidated the number of data points so it is easier to see individual variant marketplace offers.
COMPARE - AMAZON RENTAL OFFERS IN COMPARE
We added a new variant checkbox under the Amazon Affiliate on Compare Retailer Settings. You can now show Amazon Rental options in addition to offers available for purchase.
COMPETE - BACKOFFICE PO# TO “PURCHASE ORDERS HAVE CHANGED” EMAIL
We have added the backoffice PO# (if entered in Compete) to the email we send when quantities change on Full-Service Sourcing orders. We also added your backoffice PO# to the detailed spreadsheet attached to this email!
COMPETE - IMPROVED BOOK QUALITY ON OFFERS IN FULL-SERVICE SOURING
We have improved back end filter criteria for offers pulled into Full-Service Sourcing. These rules being in place will mean less low quality books being shown for purchase, reducing the likelihood of rejections at the warehouse!
COLLECT - SPECIFIC DEPARTMENT EMAILS NOW SENT ONLY TO THOSE SELECTED
We squashed a bug that caused Reminder Emails to be sent to all submitters with incomplete sections even when only specific departments were targeted to receive those emails. Now, when you select a specific department to email - only submitters tied to sections within that department will receive the email.
COLLECT - SELF ASSIGN LOGIN ISSUE
A bug was fixed that was causing login issues with some clients who have self-assign active and are using passwords in Collect. This bug was preventing users from logging in with a password.
COLLECT - EXPOSED TERM NAME IN VERSION 2 OF THE FACULTY INTERFACE
Improved information available to faculty in professor walkthrough. Previously we just listed sections which made it hard for faculty to see which term they were adopting for.
COLLECT - ADDED BINDING TO TITLE “CARDS” IN COLLECT FACULTY INTERFACE
Faculty can now compare more than just edition and ISBN! A new data field for “binding” has been added, allowing faculty to see exactly what version of a book they are selecting.
COLLECT - FIXED DESIGN ISSUE CAUSING CHARACTERS TO BE CUT OFF
Characters are no longer being cut off at the bottom when looking at a booklist, for merged sections, on the Course Edit page in Collect.
COMPETE - ADDED SUPPLEMENTAL MATERIALS NOTE IN FULL-SERVICE SOURCING
Since items purchased from the online marketplaces are used in nature, it is risky to order bundle ISBNs that contain supplemental materials. We added a note in Full-Service Sourcing to remind buyers of this risk.
COLLECT - REMOVED DEFAULT START DATE ON SFTP IMPORTS
Previously we automatically defaulted to a previously entered term start date on Collect imports. This was causing imports done over SFTP to fail periodically. This no longer happens and automatic imports are running like clockwork!
COLLECT - V2 ISSUE WITH SETTING THAT HIDES COURSEPACK/SUPPLY OPTION
In Version 1 of the Faculty Interface, stores had the option to hide the “Add a Coursepack” and/or “Add a Supply” options from faculty. We added this functionality back into Version 2!
WEEK OF SEPT 28TH
COLLECT AFFORDABILITY UPDATE
We simplified the instructor interface, revamped the book search, and now give affordability scores on the title and term level. For more information, and to opt-in, check out the website here: http://www.verbasoftware.com/affordability
COMPARE - CHANGED “FROM THE WAREHOUSE” TO “PREFERRED PARTNER”
In Verba Compare we allow you to select preferred partners to display above other online affiliates. Before this change, the header above these partners said “From the Warehouse.” All references to “From the Warehouse” in Compare and Compete now read “Preferred Partner.” If you have already customized this language in Compare General Settings, it will still be the saved customized language.
COMPETE - FIELD MATCH IS NOW REQUIRED FOR IMPORTS
For Dynamic Rental and Sourcing imports, we did not require a field match before proceeding. If the fields are not matched, the import will fail. We now require that you match ISBN and at least one other field before moving forward.
UPGRADED SFTP SERVER INSTANCE
For those stores that import their Collect/Compete term data via SFTP, we have faster and more reliable imports.
COLLECT - ISSUE WITH CHECKBOXES IN REDESIGNED FACULTY WALKTHROUGH
We fixed an issue causing selection checkboxes to not work correctly in some versions of Firefox.
COLLECT - ISSUE WITH SELF-ASSIGN LOGIN PAGE REDIRECT
When Self-Assign was turned off in Collect, the Self-Assign login page URL was still accessible. We fixed that and users are now redirected to the standard Collect login page.
COLLECT - ADDED A “GET HELP” BUTTON IN COLLECT
You can now click the “Get Help” button in Collect to submit a support ticket without having to leave the interface. Receiving Collect help from Verba Support is now easier than ever.
COMPARE - STUDENTS CAN NOW PURCHASE TRADE ITEMS (RATEX INTEGRATION)
Trade items are now available for purchase on Compare without needing to be assigned as either a new or used item in Visual RATEX.
WEEK OF SEPT 21ST
COMPETE - BUYBACK SUGGESTED PRICE
A change was made in dynamic buyback that now will update the suggested buyback price daily, instead of each time a new buyback list is updated.
COMPARE - ACCEPTING ADDITIONAL REDSHELF PRODUCTS
We updated our Compare code to accept and display the additional products that redshelf is now offering.
COMPETE - UPDATED DYNAMIC RENTAL ALLOCATIONS
We fixed a bug in dynamic rental that sometimes caused us to display an incorrect allocation percentage to the primary wholesaler.
COMPARE - CHOICE OPTIONS FLOW FROM TIMBER
For clients who use Timber as their ePOS site, we now will be displaying more detail when a course has items that a student will need to choose from. Instead of just showing Choice, we can now display the detail such as “Choose 1 of 2”
WEEK OF SEPTEMBER 14TH
COLLECT - UPDATED PRINTOUT FORMAT
We are now including a store notes section to facilitate more manual workflows
WEEK OF SEPTEMBER 7TH
COMPETE - JENKINS TEST BUILD
Improved back end automation testing for Compete
COLLECT - IMPROVEMENTS TO BOOK SEARCH ON THE FACULTY WALKTHROUGH
Work done in preparation for the upcoming overhaul of the search function.
COMPETE - REMOVED DOUBLE DOLLAR SIGNS IN DYNAMIC PRICING
Fixed a display issue that caused an extra dollar sign to be added on Needs Review titles.
WEEK OF AUGUST 31ST
COMPARE - ENSURED ALL OLD MOBILE LINKS REDIRECT TO NEW V3 COMPARE
We fixed a bug where old mobile Compare links were not redirecting to the new V3 Compare. They now redirect, correctly, to V3 Compare.
COMPARE - REDESIGN TO DISCLAIMER PAGE AND OTHER MODALS
We redesigned the modals in Compare to be easier to read by putting a solid background behind the text.
COMPARE - CENTERED DISCLAIMER BUTTON IN SAFARI
When using Compare in Safari, the disclaimer button was incorrectly right justified. It is now centered instead of right justified.
COMPARE - IN-STORE KIOSK RENTALS WITH NO PRICE ARE NOW HIDDEN
We fixed an issue where rentals that were imported through an In Store Kiosk rental file were displaying even if they had a $0 price. Now only items with a price greater than $0 will display. NOTE: This is only applicable to Compare sites specifically setup to not display items with no price.
COMPETE - ADDED A NOTE TO RENTAL RETURN ADDRESS LABELS
It was hard to tell that rejected rentals returned to stores were…..rejected Verba Marketplace rentals. So we added a line to the return address that notes what the box contains!
COMPETE - ZERO DOLLAR CREDITS NO LONGER HAVE FLOATING MINUS SIGN
We obliterated some faulty floating point mathematical logic causing a display error for certain credits in our billing interface
WEEK OF AUGUST 24TH
COMPARE - PRINTABLE BOOKLISTS WORK FOR SECTIONS WITH SLASHES
We fixed an issue that caused an occasional error when loading the Printable Booklist in Compare. Sections that include special characters, like a “/” no longer cause this error to occur.
COMPARE - COMMENTS NOW AVAILABLE ON MOBILE COMPARE
The comments displayed in the righthand column of the browser/tablet version of Compare are now available in the mobile version.
COMPETE - REMOVED CREDIT TAB FROM ITEM-LEVEL INVOICE
Because we no longer include credits on your invoice (this changed with Invoice on Shipment), we have removed the credits tab on the .xlsx itemized spreadsheet.
COMPETE - FULL-SERVICE ORDER CHANGE EMAIL NOW CONTAINS AUTHOR/TITLE
Verba sends a weekly email and file to inform stores if there have been cancellations on their Full-Service bin, and what those cancellations are. This file now contains author/title for easier navigation and use.
COMPARE - PRINTABLE BOOKLIST FOR MOBILE!
We added a “Printable Version” button to the top of the mobile Compare interface. That means students can now access their booklist just like on the full site version!
COLLECT - IMPROVED IMPORT LOGIC
We continue to improve on the errors we catch and resolve during Collect imports.
COLLECT - IMPROVED IMPORT ERROR REPORTING
We now give more information about when imports or rows of an import fail, and why.
WEEK OF AUGUST 17TH
COMPARE GETTING READY FOR RUSH!
Support has been busy helping our clients ready their Compare sites for rush, including lots of updates to the landing page that the students see before they see their booklist. Did you know that you can have us customize that for you?
WEEK OF AUGUST 10TH
BUYBACK – ADDED VERBA MARKETPLACE DATA TO DYNAMIC BUYBACK
We removed some old, now unreliable, data sets from the buyback tool and added in more data with a higher degree of accuracy for the online value we display in the Buyback tool.
COMPARE – FIXED WHITESPACE ISSUE WITH EFOLLETT INTEGRATION
We resolved an issue involving spaces in the section field, where they were causing items within those sections to not be displayed properly on Compare. They were showing as unavailable to add items to the cart, when they were saleable.
COMPARE – EDITED CONTEXT MESSAGE ON “NO TEXT REQUIRED” SECTIONS
The message displayed when a section has a “No text required” indication was causing confusion. So we changed it to be more clear for students!
COMPARE – MADE ITEM & SECTION LEVEL NOTES MORE VISIBLE
We have made a few key design changes that now make Item & Section Notes stand out and easier for students to see!
COMPARE – MOBILE COMPARE NOW OPENS TO BOOKLIST BY DEFAULT
Rather than directing students to the first book in a section, our mobile Compare site now directs students to the entire booklist.
COMPARE – RAFTER RENTALS NOW DISPLAY CORRECTLY IN SEQUOIA COMPARE
Fixed a bug causing Rafter Rentals offered through Sequoia ePOS to not be displayed correctly on Verba Compare sites.
WEEK OF AUGUST 3RD
COMPETE – REMOVED “ORIGINAL POS MARGIN” FROM RECOMMENDATION SETTINGS
This information often caused confusion since the more helpful figure is “Current POS Margin.” So we removed it!
COMPETE - IMPROVED PERFORMANCE OF IMPORTS FOR BOOKLOG CLIENTS
Certain characters were causing Booklog imports to fail. We improved the import process so that this no longer happens.
COMPARE - CHANGED THE DEFAULT LOAD FOR MOBILE COMPARE USERS
When viewing Compare on a mobile device, users landed on the first book of their list. We changed the default load to be the entire booklist instead, making it easier for students to see all of the items adopted for their courses.
WEEK OF JULY 27TH
COLLECT - REVIEWERS CAN CHANGE READABLE NAME FIELD
We fixed an issue where reviewers who were assigned to a specific course did not have permission to adjust the readable name for that course.
COMPETE - AVERAGE COST SYNCS FOR DYNAMIC PRICING IN BOOKLOG INTEGRATION
Booklog clients can now choose to import either their average cost or LIFO cost into Compete. These costs are utilized in both Dynamic Pricing and Sourcing.
COMPARE - SUGGESTED TITLES FROM TIMBER DISPLAY CORRECTLY IN COMPARE
Titles on Compare will show up as suggested when set that way in the back office for Timber integrations.
COMPETE - CHANGED THE WAY “CURRENT BACKOFFICE PRICE” UPDATES ON PUSH PRICING SCREEN
We used to update the “CURRENT BACKOFFICE PRICE” only if pricing recommendations were being generated. We changed the way we pull current backoffice prices so that they’ll update even if recommendations are not.
COMPARE - FIXED LINKS IN SECTION NOTES
Fixed the section notes field so that HTML tagged URLs function as clickable links.
COMPETE – ADDED PO# INFORMATION TO BILLING PAGE & PRINTABLE INVOICES
It was hard to match purchase orders to invoices, so we made it easier! You can now see which invoice is tied to which purchase order on the Billing page as well as on your Printable Invoice documents.
WEEK OF JULY 20TH
COMPETE - IMPROVED EMAIL OUTLINING CHANGES TO FULL SERVICE ORDERS
We have improved the information in, and format of, the email that stores receive when there are changes to a Full-Service Sourcing order. The email will now include ISBN and author information. It will also only indicate items that have been changed and not all items on the order.
COMPETE - RE-STYLED BUTTONS ON BILLING PAGE
The buttons on the billing page have been reorganized in order to be more discernable and easier to click.
COMPETE - SELF SERVICE SOURCING NOW DISPLAYS AUTHOR
Author will now be displayed when stores are building their Sourcing orders in Self-Service Sourcing.
COMPETE - INVOICES SENT TO MAIN BILL.COM CONTACT BY DEFAULT
Any invoices will be emailed to the main contact in bill.com as well as any billing contacts already previously specified.
COMPETE - FIXED TOGGLE BUG IN SEQUOIA PUSH PRICING
When stores clicked “Push Prices to Back Office” in Push Pricing, the “Send Locked Prices to Sequoia” toggle turned off if it was on, causing prices not to push. We fixed this issue so the “Send Locked Prices to Sequoia” button will turn on if it is off, and stay on if it is on.
COMPETE - THE PRICING REPORT’S ESTIMATED SALES NOW MATCHES PROJECTED SALES IN DYNAMIC PRICING
We were taking a fixed calculation of 40% new/60% used of Open to Buy on the Pricing Report instead of the Projected Sales figure as displayed in Compare. Now the two values use the same calculation as intended.
COMPARE - IMPROVEMENTS TO KIOSK RENTAL ICONS
We changed the truck icon above “Check In-Store” to be a kiosk, and changed the “Unavailable” button to say “In-Store Only”.
WEEK OF JULY 13TH
COLLECT - IMPROVED IMPORT LOGIC
Imports will now complete even if we encounter individual lines causing an error in the file. Users will now receive an email detailing the problematic rows, and a summary of the information in the file that could not be imported.
COMPETE - REMOVED OPTION TO MATCH REBATE AMOUNT IN CENTS
Narrowed down the available fields in the dynamic rental field matching to a single ‘Rebate Amount’ field. Users no longer have to choose between ‘In Dollars’ & ‘In Cents’.
WEEK OF JULY 6TH
COMPETE - CHANGED REASONS FOR “TIME ACTION TAKEN” IN PUSH PRICING
The Time Action Taken timestamp in Push Pricing now only changes for three reasons: when a recommendation is accepted (Accepted), when a manual change is made (Manual), and when you undo a price change (Undone).
COLLECT - ISBN FORMATTING RETAINED ON COURSES EXPORT
Fixed ISBN rounding on the Collect Courses Export.
COLLECT - SIDEWALK ADOPTIONS PUSH FIX
Fixed bug causing adoptions not to push to Sidewalk backoffice.
COMPETE - MADE THE CREDIT APPLICATION CANADIAN FRIENDLY
We’ve adapted the credit application form to display provinces for our Canadian clients.
COMPETE - IMPROVED FULL-SERVICE SOURCING CONFIRMATION EMAIL
Edited the confirmation email to be clearer and more informative.
COMPETE - IMPROVED SOURCING INVOICES
Re-designed the printable/downloadable sourcing invoices with a cleaner, easier to read format.
COMPETE - FIXED CONFIRMED ORDER NOTICE IN FULL-SERVICE SOURCING
Fixed bug causing partially fulfilled sourcing order confirmations to contain an innaccurate record of what books were not purchased. The report now accurately reflects which items were unavailable.
COMPETE – PO FIELD LEFT BLANK WHEN “UPDATED” NO LONGER MARKED AS PO UPDATE RECEIVED
We fixed a bug that allowed users to click the Update button on Purchase Order Records when no PO# had been entered.
COMPETE - FULL-SERVICE SOURCING ISBN SEARCH ORDER ISSUE
We squashed a bug that occasionally allowed extraneous items to be ordered when using the single ISBN search. Now when you search for a wantlist ISBN in Full-Service Sourcing and select one item for checkout, only the one title will be ordered.
WEEK OF JUNE 29TH
VERBA HEADQUARTERS HAS MOVED!
The Verba team has moved. Please make sure to update your records with our new address:
701 Sutter Street, Floor 6
San Francisco, CA 94109
COMPARE VERSION UPDATE PREREQUISITES
Our design and development teams have been hard at work preparing your sites for Compare Version 3. Look out for a new version of Compare coming soon!
COMPETE - CLARIFIED LANGUAGE ON “UNABLE TO LOWER” ITEMS IN DYNAMIC PRICING
Edited the message displayed on items in the “Unable to Lower” category in Dynamic Pricing. Reasons for items in this category are now more clear.
WEEK OF JUNE 22ND
COMPETE - USED ACCESS CODE NO LONGER A REJECTION REASON AT VERBA’S RENTAL WAREHOUSE
The Verba Marketplace has removed the ability to reject an item because of a used access code.
COMPETE - RENTAL RETURN SHIPPING LABELS ARE NOW DELIVERED VIA EMAIL
Changed delivery method of rental return shipping labels from direct download to email, increasing stability of large batch processing.
WEEK OF JUNE 15TH
COLLECT - PROFESSOR WALKTHROUGH DESIGN UPDATES
Made button design changes so that the “option to re-use all past books” and the “item on current adoption count” both appear on one line, with no wrapping.
COMPETE - LIMIT ISBN LENGTH FOR USED ISBNS
We will now limit the length of a used ISBN using the 290 prefix to a length of 13 digits.
COMPETE - FIXED DYNAMIC RENTAL DISPLAY ISSUE
The “awaiting scan” section of the allocation bar will no longer use text wrapping, causing the text to occasionally display on two lines.
COMPETE - FIXED PURCHASE ORDER PAGE COST CALCULATION FOR FULL-SERVICE ORDERS
Made changes to the way the “Per Unit Cost” is calculated on the Purchase Order page. This cost figure now updates based on items marked as “Not Coming to Store” on the Order Details page in Full-Service Sourcing. The PO Data & Accounting Reports also now reflect adjusted average cost figures as well!
COLLECT - FIXED PUSH ISSUES TO WINPRISM FOR “STAFFED” COURSES
Implemented a code change that prevented some courses with submitter assigned as “Staff” from successfully pushing to WinPrism.
WEEK OF JUNE 8TH, 2015
COMPETE – FIXED BIN SHIP DATE BUG ALLOWING SHIP DATE IN THE PAST
Fixed a bug that allowed bin ship dates to be set in the past.
COLLECT - INCLUDE DATA PAST TERM START DATE IN DEPARTMENTAL SUBMISSION PERCENTAGE
Departmental adoption rate statistics are now calculated up to 30 days past the term start date. Previously, these statistics did not account for adoptions occurring after the start of the term.
COLLECT – FIXED ADOPTION PUSH ISSUE FOR SIDEWALK STORES
Worked with Sidewalk support to fix a bug causing some adoptions not to push to their back office.
WEEK OF JUNE 1ST, 2015
JEFF HAM HAS ACCEPTED A UI/UX DESIGNER POSITION AT VERBA!
We now have a full-time designer on staff working to make product interfaces more efficient and intuitive.
COMPETE - FULL SERVICE HALF.COM ORDERS NO LONGER VISIBLE ON THE ACCOUNTING PAGE
Removed Full-Service Half.com orders from the Accounting Page, because these orders are invoiced and will not need to be reconciled against a credit card.
COLLECT - INCREASED THE CAPACITY OF THE HISTORICAL SECTIONS MENU
The number of historical sections visible from the course edit screen has been increased to 100. Previously the maximum was 30.
WEEK OF MAY 31ST, 2015
JEFF HAM HAS ACCEPTED A UI/UX DESIGNER POSITION AT VERBA!
We now have a full-time designer on staff working to make product interfaces more efficient and intuitive.
COMPETE - FULL SERVICE HALF.COM ORDERS NO LONGER VISIBLE ON THE ACCOUNTING PAGE
Removed Full-Service Half.com orders from the Accounting Page, because these orders are invoiced and will not need to be reconciled against a credit card.
COLLECT - INCREASED THE CAPACITY OF THE HISTORICAL SECTIONS MENU
The number of historical sections visible from the course edit screen has been increased to 100. Previously the maximum was 30.
WEEK OF MAY 25TH, 2015
COMPETE - FIXED PURCHASE ORDER COST BUG IN FULL-SERVICE SOURCING
Fixed a display issue on the Purchase Orders page that inflated the Per Unit Cost.
COMPETE - FIXED HEADS UP DISPLAY BUG IN FULL-SERVICE SOURCING
Fixed a bug in Full-Service Sourcing causing the Heads Up Display to show negative numbers.
COMPETE – ADDED HALF.COM TO FULL-SERVICE SOURCING
Added 160% more sourcing offers to Full-Service Sourcing by adding the Half.com marketplace!
WEEK OF MAY 18TH, 2015
COMPETE - ADDED LANGUAGE TO INGRAM AND VERBA MARKETPLACE
Added a note in the Buyers area of the Rental Console that Ingram and the Verba Marketplace have offers that are pre-loaded, and no import is necessary.
COMPETE - MISSING “START IMPORT” BUTTON ON IMPORTS SCREEN
Fixed a bug on the Imports page causing the “Start Import” button to disappear when zooming in/out on the page.
COMPETE - LOCK USERS OUT OF SCANNING RENTALS INTO AN OLD TERM
Created an error message for users who try to scan into a Dynamic Rental catalog with a Rental Return Date more than 2 months out of date.
COMPETE – ISBN FORMATTING RETAINED ON ALL USER REQUESTED EXPORTS
Fixed ISBN rounding issue on Invoices, Buyback Pricing Report, Dynamic Pricing Export, Accounting Report, and the Receiving Report.
WEEK OF MAY 11, 2015
BIG CHANGES COMING TO SOURCING!
Develpment has been focused on readying our back end systems to incorporate Half.com results into Full Service Sourcing.
RENTAL UPDATES UNDER THE HOOD:
Further updates were made behind the scenes to improve the speed and reliability of the rental scanning interface.
WEEK OF MAY 4, 2015
COMPETE - ADDED QUANTITY RENTED TO THE RENTAL TITLES REPORT
In Pre-Return Mode, Rental Sales Numbers imported into Dynamic Rental are now available on the Rental Titles Report!
COMPETE - IMPROVED PERFORMANCE OF HOURLY IMPORTS FOR SEQUOIA AND BOOKLOG USERS
Reduced wait time of failed import retry from 60 minutes to 0 minutes.
COMPETE - FIXED INVOICE CREATED DATE
Fixed a bug causing invoices to incorrectly set their start_time which resulted in an incorrect date.
COMPETE - INCREASED SPEED OF DYNAMIC RENTAL SCAN SYNC
In the Dynamic Rental Scan Interface, we reduced the time it takes a scan to sync in the Scan Log improving both performance and stability.
COMPETE - REMIND CLIENTS THAT DYNAMIC RENTAL DOESN’T WORK ON FIREFOX
Clients attempting to scan using Firefox will get a message instructing them to use the Chrome Browser
COMPETE - PERFORMANCE ENHANCEMENTS TO DYNAMIC RENTAL
We made turning on/off vendors much faster, and reduced the amount of time it takes to run the first-time allocation on import.
COMPETE - SCANNING USED 290 BARCODES IN DYNAMIC RENTAL MORE RELIABLE
We squashed a bug preventing a used barcode (290-) scanned in Dynamic Rental from being paired correctly with the corresponding ISBN in the catalog.
COMPETE - PUSH PRICING “ACTION TAKEN” DISPLAY ISSUE
We fixed a display issue where the “Action Taken” timing on the Push Pricing screen was showing that each action was taken about a month ago. This is now shows an accurate time stamp as to when the price changes were made.
WEEK OF APRIL 27, 2015
COMPETE – IMPROVED DYNAMIC RENTAL SCANNING & ALLOCATION FUNCTIONALITY
Made code improvements to stabilize Dynamic Rental scanning and unit allocation processes, making Dynamic Rental scanning perform faster and more reliably.
COMPETE – LOADED SPRING 2015 DYNAMIC RENTAL REBATE LIST FOR INGRAM
Ingram rental rebate data is now populated and available for the Spring 2015 rental scanning season!
COMPETE – IMPROVED VERBA MARKETPLACE REBATE RECONCILIATION
Added summary tab to the Dynamic Rental Shipments Report for easier Verba Marketplace rebate check reconciliation. We also fixed the subtotal on this report to be more accurate.
COMPETE – IMPROVED SCROLLING THROUGH DYNAMIC RENTAL TITLES
Made enhancements to the Dynamic Rental Titles interface, improving scrolling performance.
COMPETE – SHARE BILLING PAGE INFORMATION WITH NON-VERBA USERS
Allow non-Compete users to access the Billing page through token URL.
COMPETE – RENTAL ALLOCATION INFORMATION AVAILABLE IN DYNAMIC RENTAL SCAN LOG
You can now check out where each title scanned was allocated, including “exceptions,” by clicking “View Details” on items in the Scan Log.
COMPETE – MORE STABLE BILLING PAGE PERFORMANCE
Fixed an issue causing occasional server errors when users tried to access the Billing interface in Compete.
COMPETE – SPEED IMPROVEMENTS TO DYNAMIC RENTAL
Improved the speed of reallocating rental titles when turning on and off rental buyers.
COMPETE - VERBA MARKETPLACE LABELS PRINT WITHOUT ERROR
Squashed a bug causing an occasional error when downloading Verba Marketplace shipping labels in Dynamic Rental.
COMPETE - REVISED ACCEPTANCE CRITERIA FOR VERBA MARKETPLACE RENTAL SHIPMENTS
Received word from our warehouse that they will be less strict on the condition of Verba Marketplace books.
COMPETE - PREVENT SCANNING BOOKS IN DYNAMIC RENTAL BEFORE ENTERING SCAN MODE
Built a safety net so users cannot accidentally scan into a catalog that doesn't have rental sales numbers imported.
WEEK OF APRIL 20, 2015
COLLECT – ABILITY TO CHANGE DEFAULT SETTING FOR NOTIFYING USERS OF “NEW DUTY”
Verba Support now has the ability to edit whether or not a user is notified of a new course assignment in Collect. The default is to check the “Notify User of New Duty” which can now be changed to unchecked.
COMPETE – BETTER FULL-SERVICE SOURCING ORDER TRACKING
Made further improvements to shipment tracking in Full-Service Order Details to account for more order fulfillment scenarios.
COMPETE – ISBN FORMATTING RETAINED ON FULL-SERVICE REPORT
Fixed ISBN rounding issue on Full-Service Sourcing weekly digest email report.
COMPETE – VERBA MARKETPLACE REJECTION PACKING SLIPS
Rental rejection shipments now include a packing slip, yay!
COMPETE – IMPROVED SEQUOIA INTEGRATION STABILITY
Fixed an issue causing occasional data flow issues for Sequoia clients.
COMPETE – FULL-SERVICE BIN SHIP DATE DISPLAY
Resolved an issue allowing bin ship date edits past the ship date.
COMPETE – IMPROVED CREDIT ALLOCATION/REALLOCATION PROCESSES
Made backend changes to more reliably allocate and reallocate credit line amounts.
COMPETE – ADJUSTED MORNING IMPORT QUEUE PRIORITIES TO DECREASE WAIT TIME
Improved daily import processes to better handle user requested imports. More urgent import requests will now be prioritized and handled faster!
COLLECT – NEBRASKA USERS HAVE “NO TEXT REQUIRED” FUNCTIONALITY
Nailed down the process to ensure courses marked as “No Text Required” in Collect are pushed correctly to WinPrism/PRISM. Contact firstname.lastname@example.org for more information!