NCknows May 2013 Monthly Report
Chats:
This Month: 1481 (coop coverage) + 379 (libraries monitoring their own queues) = 1860
Last Month: 2527 (coop coverage) + 829 (libraries monitoring their own queues) = 3356
This Month Last Year: 1338 (coop coverage) + 296 (Libraries monitoring their own students with LH3)= 1634
Check your own traffic here: http://ncknows.philblank.net/gwentest/LibStats.php
Comments:
Editing Profiles: My most recent call to edit profiles resulted in way too few responses! If you haven’t done it yet, please do the following:
1. Log into http://ncknows.org/admin with train1 and pw: ncknows
2. follow these instructions: http://ncknows.org/nclh.html
Advisory Board Report: I’ve attached two versions of the edited Advisory Board report. I hope this gives you a bit of a better idea of where we’ve come from and what we hope to achieve in the next year.
Listserv Migration: Many of you have already received notice that I am migrating the listserv to Google Groups. This is in response to folks who mysteriously have not received emails from the previous list. My hope is that GGroups will make it easier for all of us to stay in touch. My goal is to share next month’s report through Google Groups.
NC LIVE urls= Confusing! Here are two videos that will (hopefully) make sense of how to handle NC LIVE urls in a cooperative setting.
Sending Permanent Links to libraries who use NC LIVE’s authentication:
http://www.screencast.com/t/RWnVhZ1BQOu
Guiding Patrons to Articles when they don’t use NC LIVE’s authentication: http://www.screencast.com/t/A968I1EM
Transcripts of the Month
We have three transcripts this month and the first two are about ebooks. Dre Orphanides from NCSU deftly handles this complex question about returning ebooks in Adobe Digital Editions. His conversational tone goes a long way, I think, to helping ease the patron’s frustrations. Thanks Dre!
15:40 16481598911368214807989248@libraryh3lp.com I am having a terrible time getting a book downloaded for a nook. is anybody available to help me?
15:40 ncsu-ao@libraryh3lp.com Hi there
15:40 ncsu-ao@libraryh3lp.com Let me see what I can do for you...
15:41 ncsu-ao@libraryh3lp.com You're trying to download something from the ebooks page, I'm guessing?
15:41 16481598911368214807989248@libraryh3lp.com i downloaded 2 books using adobe which was a mistake. now i trying to return them and start over using what i think is the overdrive app
15:41 ncsu-ao@libraryh3lp.com ah, I see
15:42 ncsu-ao@libraryh3lp.com Do you have the Adobe Digital Editions software? I seem to recall that you have to return them from within the software.
15:42 ncsu-ao@libraryh3lp.com Then you should be able to download them again as a new checkout
15:43 16481598911368214807989248@libraryh3lp.com i have the adobe digital sw. let me see if i can figure out how to return them
15:44 ncsu-ao@libraryh3lp.com here's a video:
15:44 ncsu-ao@libraryh3lp.com http://www.youtube.com/watch?v=EHU8-Achda0
15:44 ncsu-ao@libraryh3lp.com (I admit I've never used ADE before...)
15:44 16481598911368214807989248@libraryh3lp.com me either and if i can get it off my pc i probably wont again either
15:44 ncsu-ao@libraryh3lp.com :)
15:44 ncsu-ao@libraryh3lp.com seriously
15:46 ncsu-ao@libraryh3lp.com If you have trouble with the return, I'll see if I can find any more guides...
15:49 16481598911368214807989248@libraryh3lp.com ok got it returned. did right click on the title and selected return. now i want to get it in the format my nook can read.
15:49 ncsu-ao@libraryh3lp.com ok, so I think you'll want to go to the library homepage
15:49 ncsu-ao@libraryh3lp.com and click ont he ebooks link at the top
15:49 ncsu-ao@libraryh3lp.com err, top-right
15:50 16481598911368214807989248@libraryh3lp.com u still there
15:51 ncsu-ao@libraryh3lp.com Yeah, I'm here... what page are you on?>
15:51 ncsu-ao@libraryh3lp.com ah, here's a help page specifically for using Overdrive with the Nook
15:51 ncsu-ao@libraryh3lp.com http://help.overdrive.com/article/0476/Getting-started-with-a-NOOK
Years from now we’ll look back at 2013 as the wild and crazy days of ebooks! There is a dizzying array of devices and databases and each one requires learning a new procedure. In the meantime, here is an expert answer about downloading ebooks at CML from Leanda Gahegan (who works at CML!) As you can see, CML offers both classes and one on one help with ebooks. Every profile in NCknows has links to audio/ebook help at the bottom but in the case of CML, their help page (http://www.cmlibrary.org/about_us/info.asp?id=50) is rather thorough- consider suggesting it to patrons. It also has a link to classes/help. (Many thanks to Nathan Cook, Jenifer Daniels, Janet Goretti, Linda Katzman, Kristi Madron & John Peitzman who are part of the CMLibrary “quick team” to handle these resources).
11:52 2819476480136854671346262@libraryh3lp.com How do I download ebooks to my Kindle..not a Kindle Fire?
11:52 cml-lgahegan@libraryh3lp.com Hello
11:52 cml-lgahegan@libraryh3lp.com I'm going to take a look and get right back to you.
11:53 cml-lgahegan@libraryh3lp.com Here's a link to some instructions for downloading material directly to a kindle.
11:53 cml-lgahegan@libraryh3lp.com http://www.cmlibrary.org/about_us/in_the_news/keymessages/images/cmlibrary_Kindle_downloads_2_2013.pdf
11:54 cml-lgahegan@libraryh3lp.com These instructions show you how to download material in the database Overdrive
11:55 cml-lgahegan@libraryh3lp.com Is your kindle able to access the internet?
11:55 2819476480136854671346262@libraryh3lp.com yes
11:55 cml-lgahegan@libraryh3lp.com Okay great, that's a good start.
11:56 cml-lgahegan@libraryh3lp.com The instructions should walk you through the process. You may need to download the Overdrive "app" on your kindle.
11:56 2819476480136854671346262@libraryh3lp.com ok
11:56 cml-lgahegan@libraryh3lp.com The library also offers free personalized ebook training where you can bring your kindle into the library and someone can walk you through the process.
11:56 cml-lgahegan@libraryh3lp.com here's a link for more information on scheduled events:
11:56 cml-lgahegan@libraryh3lp.com http://www.cmlibrary.org/programs/programlisting.asp?form_keyword=ebook&progtype1=&ln1=&form_Age=&ds1=&de1=&x=0&y=0
11:57 2819476480136854671346262@libraryh3lp.com very good thanks
11:57 cml-lgahegan@libraryh3lp.com The North County location has a kindle workshop next week that might be helpful.
11:57 2819476480136854671346262@libraryh3lp.com Myers Park?
11:58 cml-lgahegan@libraryh3lp.com It doesn't look like Myers Park has any programs but the Morrison Regional Library has one on one training
11:58 cml-lgahegan@libraryh3lp.com on 5/23
11:58 2819476480136854671346262@libraryh3lp.com ok, thank you
11:59 cml-lgahegan@libraryh3lp.com at 11am you can register online here:
11:59 cml-lgahegan@libraryh3lp.com http://www.cmlibrary.org/calendar/eventsignup.asp?ID=131903&disptype=info&return=http://www.plcmc.org/programs
11:59 2819476480136854671346262@libraryh3lp.com going to download now..thank you
12:00 cml-lgahegan@libraryh3lp.com okay great.
12:00 cml-lgahegan@libraryh3lp.com i hope this was helpful.
12:00 cml-lgahegan@libraryh3lp.com and if you have time, try to check out the trainings.
12:00 cml-lgahegan@libraryh3lp.com if you have any other questions, please don't hesitate to get back online and ask us. we'll be here.
12:00 cml-lgahegan@libraryh3lp.com i hope you have a great day!
12:01 cml-lgahegan@libraryh3lp.com goodbye.
And here’s a fascinating one. We had a rash of kids misusing the service in May so when I saw this I suspected the worst. But as it progressed I realized, well, perhaps this I’m a bit quick to interpret perfectly normal rambling patron behavior as inappropriate. Behavior that seems inappropriate to my jaded eyes turned out to be not that bad and even perfectly normal considering the bizarre nature of virtual reference. Kudos to Andrea Putnam from Fayetteville State for being patient, wisely using NC LIVE’s Kidsearch, and restoring my faith in the essential goodness of all patrons!
09:51 8549885281368539475249246@libraryh3lp.com Hey .
09:52 amputnam@libraryh3lp.com Hello
09:52 amputnam@libraryh3lp.com How may I help you
09:52 8549885281368539475249246@libraryh3lp.com Yes .
09:54 8549885281368539475249246@libraryh3lp.com I need help .
09:54 amputnam@libraryh3lp.com Sure. What did you need help with?
09:54 8549885281368539475249246@libraryh3lp.com Science .
09:55 amputnam@libraryh3lp.com What information in the subject area of science are you looking for?
09:55 8549885281368539475249246@libraryh3lp.com We are learning about Fossils .
09:56 amputnam@libraryh3lp.com Ok. What Grade are you in?
09:56 8549885281368539475249246@libraryh3lp.com hey
09:58 8549885281368539475249246@libraryh3lp.com Hey
09:59 amputnam@libraryh3lp.com Hi. What grade level are you?
09:59 8549885281368539475249246@libraryh3lp.com Hey
09:59 amputnam@libraryh3lp.com Hi there.
10:00 8549885281368539475249246@libraryh3lp.com What is your name ?
10:00 amputnam@libraryh3lp.com Please let me know what grade level you are so that I can best assist you finding quality information.
10:00 8549885281368539475249246@libraryh3lp.com 8th
10:00 amputnam@libraryh3lp.com Wonderful. Give me a moment and I will find that information for you.
10:00 8549885281368539475249246@libraryh3lp.com OK
10:00 8549885281368539475249246@libraryh3lp.com (:
10:01 8549885281368539475249246@libraryh3lp.com :)
10:03 8549885281368539475249246@libraryh3lp.com Hey
10:04 amputnam@libraryh3lp.com What type of fossils are you interested in? Have you searched the NC Live homepage?
10:05 8549885281368539475249246@libraryh3lp.com Dinosaurs
10:06 amputnam@libraryh3lp.com I found quite a bit of information in the NC Live, Kid Search page:
10:06 amputnam@libraryh3lp.com http://web.ebscohost.com/srck5/results?sid=4d121ead-86e0-4d80-9803-19d1b733a517%40sessionmgr104&vid=11&hid=120&bquery=dinosaur+fossils&bdata=JnR5cGU9MyZzaXRlPXNyY2s1LWxpdmU%3d
10:07 8549885281368539475249246@libraryh3lp.com Is this it ? http://web.ebscohost.com/srck5/results?sid=4d121ead-86e0-4d80-9803-19d1b733a517%40sessionmgr104&vid=11&hid=120&bquery=dinosaur+fossils&bdata=JnR5cGU9MyZzaXRlPXNyY2s1LWxpdmU%3d
10:07 amputnam@libraryh3lp.com yes
10:07 amputnam@libraryh3lp.com You can click on any of the results (the hyperlink) to view more information on that topic or specific dinosaur in relation to fossils.
10:08 8549885281368539475249246@libraryh3lp.com Okay thank you . My uncle was a scientist and he discovers fossils , but I never see him .
10:09 amputnam@libraryh3lp.com I see. That is so fascinating!
10:09 8549885281368539475249246@libraryh3lp.com I know! He makes them so interestig .
10:11 amputnam@libraryh3lp.com I hope that this information was helpful. Kid Search has plenty of wonderful features - other articles, encyclopedia and other information. It's a great starting point for your research because there is a search box.
10:12 8549885281368539475249246@libraryh3lp.com OKay thank you for helping me !! It means a lot to me.
10:12 8549885281368539475249246@libraryh3lp.com :)
10:12 amputnam@libraryh3lp.com Not a problem. Have a wonderful day!