THIS AGREEMENT made on the day of 3rd August, 2015, between Offlode LTD(hereunder Disclosing Party), a limited company formed within the United Kingdom, and it’s customers(hereunder Receiving Party), those who sign the order form(hereunder Order), outlines and governs the Terms of Service(hereunder TOS) between both Parties.

This agreement is subject to change at any time with due notice to the Receiving Party, if any such case of changes occurs whereby the Receiving Party is now violating the TOS, the Receiving Party will be given acceptable compensation, as outlined in Section 2.

1 - Term

The Initial service term of this Agreement shall begin on the date upon which the Disclosing Party generates an e-mail(electronic mail) announcing the activation the account of the Receiving Party and it’s attached services, and from then shall continue for the specified time within the Order. Upon expiration of the initial term, this document will once again be valid upon the a Renewal Term, recurring at the end of each billing period, unless the Disclosing Party or Receiving Party provide the other with a service termination notice Seven Days prior to the expiration of the Initial Term or what is then to be the Current Term(Renewal Term).

2 - Refunds

A Refund is possible within the first week of a monthly Order, within two weeks for a quarterly Order, within a month for a bi-annual Order, and within two months for an annual Order, as long as the Receiving Party can justify said refund with a feasible reason. The feasibility of said reason is judged by the Disclosing Party, if the Receiving Party deems the decision of the Disclosing Party to be unjust, a ticket may opened to be referred to the parent company of the Disclosing Party, in which case a refund may be possible. In the case of a loss of service for longer than Twenty Four hours, at the fault of the Disclosing Party, the Receiving Party will be reimbursed for the amount of time in which the service was unavailable. Any requests for a Refund outside of the time span and conditions specified above, will be rejected, under all circumstances. In the case of the Receiving Party requesting a downgrade, within the above stated time, a full refund is not possible, instead the Receiving Party will receive on-site credit to be used for services from the Disclosing Party in the future.

3 - Acceptable Usage

The service(s) provided by the Disclosing Party are subject to a set of acceptable usage terms, the Disclosing Party reserves the right to terminate Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of This Agreement. This is not an exhaustive list.

Child Pornography – Hosting, Distributing, or Linking to Pornography Involving a Person Under Legal Age

CPU/Memory/Resource Abuse – Consuming Excessive Amount of Server Resources Causing Server Performance Issues

DoS Source – Source of Denial of Service Attack

DoS Target – Target of Denial of Service Attack

Forgery – Faking an IP Address, Hostname, E-Mail Address, or Header

Fraud Site – Hosting or Linking to a Website Intended to Deceive the Public

HYIP – Hosting or Linking to a High Yield Investment Program Website

Identity Theft – Hosting, Distributing, or Linking to Stolen Account Identification Information

Infection – Hosting, Distributing, or Linking to Exploits, Trojans, Viruses, or Worms

Mass Storage – Storing Mass Amounts of Backups, Archives, Videos, etc.

Phishing – Identity Theft by Email Under False Pretense

Spam Email – Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE)

Spam List – Hosting, Distributing, or Linking to Email Address Lists for Spam

Spam Site – A Site Advertised by Spam Email or Spam Web

Spam Ware – Hosting, Distributing, or Linking to Software Designed for Spamming

Spam Web – Unsolicited, Bulk, or Forged Site Advertisement in Web Logs, Forums, or Guestbooks

Spamhaus – Spam Causing Blacklisting of an IP at www.spamhaus.org for Malicious Activity

Terrorist Site – Hosting or Linking to a Site Advocating Terrorism

Toolz – Hosting, Distributing, Linking to or Discussion of Tools or Instructional Material on Hacking/Cracking or Other Illegal Activity

Video Chatting/Voice Chat Services – Hosting any material related to video and/or voice chat (eg; Camfrog).

Although the Disclosing Party does hold a strict non-compliance policy towards Law Enforcement Agencies, it finds the above to be a moral obligation for any legitimate Service Provider.

4 - Service Uptime

Approval of any credit is at the discretion of the Disclosing Party, dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. In order to maintain server uptime the Disclosing Party monitors site usage through the New Relic System, which places a small JavaScript snippet at the start of certain pages.

5 - Support Terms

The Disclosing Party, is liable for customer support to The Receiving Party for only applications and products installed by The Disclosing Party, as an organisation, through The Disclosing Party’s Legitimate Support Channels.

The Disclosing Party’s Legitimate Support Channels are as follows: