SOP On How to Create and Setup an IFTTT App On an Android Phone to Trigger a Workflow in HL from a Missed Call Occurs on an Android Phone
This SOP outlines the steps to connect IFTTT (If This Then That) with Go High Level (GHL) to automatically trigger a workflow in GHL whenever a missed call occurs on an Android phone.
Prerequisites:
- IFTTT Account: An active IFTTT account with a connected Android phone.
- GHL Account: An active Go High Level account with a workflow created to recieve information from IFTTT .
- IFTTT App: The IFTTT app installed on the Android device and signed into the same account. Any work you do on your IFTTT account on your desktop will sync the to IFTT account on the Android phone
- Note you can install this direct onto your clients phone IF they are using an android and still trigger workflows to do MCTB from a different number if you would like to
- The IFTTT App must be set to run in background to capture missed calls when the phone is in standby mode. It will not work if the phone is turned off
Step 1. Create a New Applet in IFTTT:
Open your IFTTT account.
- Tap on the "Create" button (usually a plus icon)
- Choose "IF This" to select the trigger for your applet.
- Search for " Android Phone call " in the search bar and choose the “ Android Phone call ” as trigger.
- Select the " Any incoming phone call missed " option.
After clicking on that, you will have the below automation.
At this stage, you are done with setting up the trigger for your applet.
- The trigger may automatically detect your phone's missed call notifications. If not, you'll need to manually connect your phone's call log to the IFTTT app. Follow the instructions provided in the app.
- Choose “ Then That” to select the next action, which will be a webhook action.
- Under "That" choose "Webhooks"
- select "Make a web request".
Step 2. Build the GHL workflow to receive information from IFTTT :
In GHL, set up a workflow with trigger inbound webhook.
Step 3 . Configure the webhook action in IFTTT :
After clicking on the "Make a web request" option, fill the required fields presented on the form which will be presented, as follows :
- URL: Enter the URL for your GHL inbound webhook trigger action
Do this by clicking on the inbound webhook trigger in the GHL workflow and copy the URL which will be generated .
Paste this URL in the URL field of the webhook action in IFTTT.
2. Method: Select "POST" as the HTTP method.
3. Content-Type: Set to "application/json"
4. Body: This is where you specify the data to be sent to the GHL workflow. Here, the format for the content type should be respected.
You should have a format as shown below. where we have a field on the left and its value on its right. ( For the aplication/json ).
NB : Copy the below text exactly as it is.
{
"Contact-name": "{{ContactName}}",
"Phone-num": "{{FromNumber}}"
}
You can always create the field and get the value directly with the “ Add ingredient ” button
The fact that the braces have disappeared around the values and their background colors have changed is not an issue.
After you’ve filled all required fields, click on the “ Create action” action.
Step 4. Getting responses from the GHL’s site
- After pasting the inbound webhook URL in the IFTTT webhook action, make a test for the response to be captured by the GHL workflow.
- Do that by initiating a missed call.
Once the missed call will occur, click on the “ Fetch Sample Requests” button to get the responses from IFTTT applet .
The GHL workflow will capture the response as shown below.
As you can see above, several responses do appear because several tests have been made.
- Selecting the response.
Simply click on the response and you will have a view of all the fields it carries.
After choosing the response click the “ Save Trigger ” button.
Step 5. Creating the contact
After saving the trigger in the GHL workflow, a “ create Contact ” action is automatically created after the trigger.
To complete this action, we need to include at least either a phone field or an email field in it. But inthis case, we have access to only the Phone number.
- To add these fields, click on the “ Add field ” button.
- Select the fields you wish to add in the action.
- Matching the GhL fields with the fields coming from inbound webhook.
- To have the custom field list, click on the button shown below.
- To match the fields from the inbound Webhook, follow the path : Inbound Webhook > “ Custom field ”.
After selecting the field you will like to match, you will have something as shown below.
Same procedure is followed for the contact’s name.
- Save the “Create contact ” action.
At this stage the inbound webhook workflow has been completed.