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IDT-PA-Script-2015.docx
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IDT PA SCRIPT – TPV CODE # 2 + 0055XXXX

Hi My name is_____ with IDT Energy are you the person in charge of the electric bill? 

I'm following up on the information that was printed on your last utility bill statement, 
letting you know that YOU ARE ENTITLED to an hourly rate reduction on your kilowatts. Have you seen IT?  (( If customer says NO)) = That’s strange, we sent it with you Last Utility Bill Statement.

OK Don’t Worry, I will be able to set it up for you.

do you have your Bill Handy? (IF NO: OK go ahead and grab your bill I’ll wait for you)  

NOW on your Bill there is an account number/Customer Number/POD ID Number , do you see it?

OK what’s the number? XXXXXXXXXXXX

CLICK HERE TO SEE SAMPLE BILLS



GET Customer INFORMATION:  (Full Name & Adress as appears on bill. Ask if billing address same as service address)

You will be Saving UP TO 20% less on your Bill PLUS 1  free months of electric supply paid on the 3rd month, a value of up to $50 on a rebate check of green clean Energy.

IF CUSTOMER HAS GAS > AND FOR Gas:

With IDT Gas you will receive a rebate check worth up to $20

And Remember there is:

NO CONTRACT – NO ACTIVATION FEE- NO CANCELATION FEE.

Nothing Changes, the person that reads your meter every month will be the same, and your Bill still going to come as always. If you have any issues with your lines you will still contact your Electric Company, IDT will supply the energy for you to be able to obtain the savings and the benefits.

TPV:

The last thing I need to do is a third party verification. It is required by the state to make

sure I have done my job correctly and in a professional manner.

Do you have any questions before we start the verification system?

(make sure customer has no questions and inform them that the verifier will not answer questions)