Area Manager Job Duties

Updated December 23rd, 2024

General Manager - Area Manager - Catering Manager - Maintenance Manager

1. Maintain schedules based on Labor Calculators and employee availability

1. Schedule should balance labor cost with customer service
2. Absence policy should be enforced to reduce the risk of uncovered shifts
3. General Managers should be developed with the expectation that they are responsible to ensure all shifts will be covered on their schedule.  When the general manager needs the area manager to cover a shift to avoid the store shutting down, ownership should be notified, and recurrences will lead to disciplinary action to the GM for not enforcing a functioning policy to prevent excessive call outs or developing a cross-trained team to avoid such issues.  The Area manager is responsible for ensuring this policy is enforced.

2. Ensure new hire training is being conducted in accordance with our laminated training guides

1. New Hire, General Manager, and Area Manager checklists are being followed for interviewing/onboarding to ensure all expectations are set since the interview process and on day one.
2. Follow up with every new hire to hold the training and hiring managers accountable for their duties.
3. Ensure probationary expectations are enforced with integrity and consistency across all new hires in all stores.

3. Ensure store audits are completed approximately every 4-6 weeks, and use them as a tool for training your team and upkeep your stores to high standards.
4. Communicate maintenance needs timely, and assist ownership in resolving all maintenance issues as cost efficiently as possible.
5. Maintain constant communication with your General Managers and their teams:

1. GMs should be full-trained
2. GMs should be held accountable to complete all of their tasks timely
3. GMs should be audited to ensure they are in compliance with labor/cogs goals
4. GMs should be training their assistant managers.  If their team is underdeveloped, and their next-in-line is not close to being ready for GM, they are not completing their expectations.

6. Review financial statements looking for ways to improve the bottom line.
7. Correct Credit card issues (incorrect tips, incorrect sales tax, etc.) using www.accessmyiq.com  For sales tax issues, David will forward the request to reduce sales tax paid on the monthly report by forwarding an email to the accountant.  Please e-mail brumfidf@gmail.com with the total ticket price, total sales tax exempt amount, the store, and the date of the transaction.
8. Immediately assist with all injuries that occur at work.  Have the store follow Injury Procedures and call 888-239-3909 to file a claim.  You will need access to Paycor to answer all questions over the phone, and you will need the Policy Number 30402218.
9. Build rapport with store managers and influence changes to impact profit.