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The purpose of this handbook is to provide families with information regarding the services, policies, procedures and regulations of the Floyd County Head Start Birth to Five program.

Please keep this guide in a convenient, safe place so you can refer to it throughout the program year.   After reviewing this information, if you have any questions or concerns, please speak with your child’s teacher, Family Services, or the Site Supervisor.  

The information contained in this handbook may be modified by changes in federal, state or local regulations.

IMPORTANT INFORMATION & DATES        

        

Your Child's Teachers:_______________________________&_______________________________

Your Child's

Classroom Location:        _________________RM#________/______________________

                                    (Site & Room Number)          (Phone number)

Your Child's

Bus #____________& Driver: ____________________________________________


Attendance Line:

If Your child will be absent or late to school, text 812-202-7157 (with child’s name & reason for absence the morning of the absence)


If you have questions …

Director: Tara Wright 812∙271-4140 Ext. 1010

Education Manager:        Donna Minton 812∙271-4140 Ext. 1012

Education Mentor/Coach: Cassie Stout 812-948-6981 Ext. 1217

Education Site Supervisors: Kezia Hodge 812-948-6981 Ext. 1215

                                                Shawntel Hyde 812-948-6981 Ext. 1210                                          

Early Head Start Education Mentor/Coach: Jennifer Griffin 812-948-6981 Ext. 1113

EHS Education Site Supervisor: Heather Walters 812-948-6981 Ext. 1114

Disabilities & Transition Coordinator: Linda Wuertz 812-271-4140 Ext. 1002

Family Intervention Specialist: Amanda Roberts 812-271-4140 Ext. 1003

Family Services Manager: Alex Stotts 812∙271-4140 Ext. 1009

Family Services Supervisor: Pam Bayer 812-948-6981 Ext. 1112                

Health/Nutrition: Christy Hampton: 812∙271-4140 Ext. 1008

Health Supervisor/School Nurse: Tiffany Stumler, RN 812-948-6981 ext 1104        

Safety Compliance Manager: Eric Bradshaw: 812∙271-4140 Ext. 1001

Locations:  Administrative Offices                CA-ELC Site                        

                    700 Pearl Street                    1111 Pearl Street                            

                New Albany, IN 47150                     New Albany, IN 47150        

                Phone: 812-271-4104                             

FCCAA Governing Board is legally responsible for the Floyd County Head Start Birth to Five program. For information on how to contact the Board please call the Director at 812∙271-4140 Ext. 1010

Visit our Facebook page @ Floyd County Head Start Birth to Five

Visit our website @ www.fchsbirth2five.com

Table of Contents

Important phone numbers & Dates        2

Table of Contents                                                                                                         3

Mission Statement        7

Parent CALENDAR         8

SECTION (1)        Parent Rights & Responsibilities                                                          9

Parent Rights        9

Parent Responsibilities        9

SECTION (2)        Information to Parents—State Bureau of Licensing                           10

SECTION (3)        General Policies & Procedures                                                          10

Emergency Evacuations        10

Inclement Weather and Program Closings        10

Statement of Confidentiality        11

Cell Phone Usage Prohibited        11

Release of Confidential Information        11

Parent Concerns        11

SECTION (4)        Family Services                                                                                   12

Family Services        12

Parent/Family Engagement        12

Parenting Curriculum        13

Home Based Family Services        13

SECTION (5)        Center & Classroom Operations                                                        13

General Transition Plan                                                                                                                                        13

Child Phase-In (If starts after the 1st day of school)        14

Classrooms        14

Positive Discipline and Guidance Policy for Children        14

Unacceptable Discipline Methods        15

Developmental and Social Emotional Screenings        16

Services for Children with Special Needs        16

Short- and Long-Term Exclusion        16

Child Guidance and Behavior Management        16

Decision to Exclude        17

Approval for Exclusions        17

Schedule of Exclusion        17

Reporting Suspected Child Abuse and Neglect        18

Parent Communication        18

Definitions of Abuse & Neglect        18

Field Trips        19

Naptime        19

Allergies and Diet Restrictions        19

Building for the Future        23

Meal Times        23

Outside Food        23

USDA Nondiscrimination Statement        23

Holidays and Celebrations        24

Bathroom & Toileting        24

What to Send to School with Your Child        25

Appropriate Clothing        25

Child Safety: Jewelry        26

Outside Time        26

In-Kind Break Down        26

Safety Drills        27

SECTION (6)        Attendance, Arrival & Departure                                                       27

Attendance        27

Attendance Policy        27

Chronic Absenteeism Policy        28

Arrival & Departure        28

Emergency Contact Information        28

Release of Child        29

Child Release Contingency Procedures        29

Bus Codes for Parents        30

School Bus Danger Zone        31

SECTION (7)        Health & Safety                                                                                 32

Health Requirements        32

Requirements to Attend the Center        32

Notifying & Following Up with Families        33

Immunizations-Special Cases        33

Requirements for Preventive Care, Screenings and Immunizations        33

Immunization for Birth to Five        34

Illness Policy        37

Symptoms        37

Expectations for Parents        40

Medication Policy        40

Obtaining Necessary Authorization        40

Medication Administration Files        40

Medication Procedures        41

Authorization for Emergency Medical or Dental Treatment        41

Emergency Procedure        41

Accident Procedure        42

SECTION (8)        Community Resources                                                                         42

Alcohol & Drug Abuse        42

Child Care Services        43

Counseling        43

Consumer Debt & Tax Preparation        45

Developmental Services        45

Education        45

Employment & Training        46

Family Support Services        47

Food Pantry        47

Furniture, Household Items, & Clothing        48

Health Care        49

Homeownership        50

Housing and Shelter        50

Legal Services        51

Maternity & Baby Supplies        52

Parenting Classes        52

Respite Services        53

Resources        53

Social Services        54

Support Groups        54

Translators        55

Transportation        55

Trustees Office        55

Utility Assistance        55

Victims of Violence        56

Vision and Hearing        56

Youth Services        57

OUR MISSION STATEMENT:

Bringing staff, community, and families together to promote

education, wellness, and self-sufficiency.

Who We Are:Floyd County Head Start Birth to Five is a federally funded program that provides free education and comprehensive services to children birth to five, their families, and to expecting mothers. If your child is younger than 5 on August 1, and you meet the income guidelines, your child can attend! Because we are federally funded the families we serve must have a yearly income that is below or meets the income guidelines set forth by the Government.

Who We Serve:

We serve children who live in, or have a babysitter in the New Albany Floyd County area. We welcome all children, including those with Special Needs. We also offer Translation Services for children and families who are learning English because we believe in the long-term value of retaining one’s home language as they are learning a second language.

What We Do:

We have school Monday through Thursday, or by weekly Home Visits. During these hours the children are involved in many aspects of learning including:

  • Alphabet, Color, Number, and Shape Knowledge
  • Dental Education
  • Early Literacy, Reading, and Writing Skills
  • Gym and Playground Activities
  • Music, Art, and Singing
  • Nutritional Education
  • Transportation available for preschool program in most areas.

Floyd County Head Start Birth to Five

        Parent Calendar 2023-2024

EHS (Infant-3yrs.) children will attend Monday-Thursday 8:00am-4:00pm

Head Start (3-5yrs.) children will attend Monday-Thursday 8:00am-3:00pm

         Visit our website @ www.fchsbirth2five.com

                         

                Monday, July 31st                                EHS & HS Students 1st Day of School

                Monday, September 4                        No School, Labor Day

                                

                October 2-13                                No School, Fall Break

                                

                      Friday, November 3                              Parent Teacher Conferences

Sunday, November 5                        Time Change (back 1 hour)

                Wed – Fri, November 22-24                No School, Thanksgiving Break

                

Dec. 20-Jan. 2                                No School, Winter Break

Wednesday, Jan. 3                                Children Return to School

Monday, Jan. 15                                No School, MLK Day

                Sunday, March 10                                Time Change (forward 1 hour)

                Mar. 18-29                                         HS ONLY No School, Spring Break

                      Mar. 25-29                                        EHS No School, Spring Break

Friday, April 26                                Parent Teacher Conferences

Monday, May 27                                No School, Memorial Day

Thursday, May 30                                HS Students Last Day

        

Wednesday, June 19                        No School, Juneteenth Day

Tuesday, July 2                                Last Day of EHS

Thursday, July 4                                No School, Independence Day

  1. Parent Rights & Responsibilities

Parent Rights

My rights as a parent or guardian in the program include:

  1. To be recognized as my child’s primary educator.
  2. To be treated with respect by the Floyd County Head Start Birth to Five program.
  3. To be welcomed in my child’s classroom.  There is an open-door policy and I may visit the center at any time during its hours of operation (without advance notice). ID is required.
  4. To receive information and guidance from the Floyd County Head Start Birth to Five program about my child’s progress and development, including regular progress reports from my child’s teacher.  
  5. To participate in discussions about my child’s progress and setting goals for my child’s learning and development.  
  6. To be supported as an advocate for my child.  In the event that my child has a diagnosed disability or has been referred for a concern; I will be involved by the local school district in creating an Individualized Education Plan, and will be kept informed on my child’s progress in meeting his/her goals.
  7. To take part in decisions regarding my child’s center and the Floyd County Head Start Birth to Five program.  My ideas and suggestions will be valued, and I will have opportunities to share them with faculty and other parents.  Opportunities include Parent Center Committee Meetings, Policy Council meetings, and other workshops, trainings, and/or events.
  8. To be informed about resources within the community related to education, health, social services, employment, etc.
  9. To review and ask for clarification on policies and procedures.
  10. To submit any concerns regarding the center’s alleged violation of the licensing requirements to the state Child Care Licensing office
  11. To report any concerns about child abuse or neglect occurring at the center to the state Child Care Licensing office
  12. To file claims regarding any perceived violations of the Law Against Discrimination or the Americans with Disabilities Act by contacting the United States Department of Justice (800-669-4000).

Parent Responsibilities

My responsibilities as a parent/guardian in the Floyd County Head Start Birth to Five program include:

  1. Ensure my child attends the program in person consistently and on time to support his/her development.
  2. Participate actively in the program and take advantage of the opportunities that the program offers.
  3. Work with teachers, faculty, and other families in a cooperative manner.
  4. Be open to new ideas and experiences that can benefit me and my children.
  5. Help make the Floyd County Head Start Birth to Five program better by offering my opinions, constructive criticism, and suggestions.
  6. Ask questions of my child’s teacher, our Family Services Staff, the Site Supervisor or other members of the staff.
  7. Reinforce what my child learns at the program by working with my child at home.
  8. Ensure that my child is up-to-date on all required medical and dental needs.
  9. Participate in the “phase-in” process to assist my child with transitioning into the school year at his/her center. This process occurs with all “new” children and “center transfers” throughout the program year.
  10. Participate in two home visits each year with my child’s Center-Based Teachers.
  11. Participate in Family Services home visits with the Advocate assigned to my family as needed, and participate in weekly Home Visits with the assigned Home Visitor in the Home-Based program.
  12. Participate in two Parent/Teacher Conferences per year.
  13. Ensure that my child has at least one extra clothing outfit at the center at all times in case of accident.
  14. Ensure your contact information is current and respond quickly if Floyd County Head Start Birth to Five staff contacts you about your child.

 

  1. General Policies & Procedures

Emergency Evacuations

In the event of an emergency that requires an evacuation of your child’s location, please review the following. Children’s Early Learning Center: Early Head Start children will evacuate to the Hope Southern Indiana 1200 Bono Road.

Children’s Early Learning Center: Head Start children will evacuate to Griffin Recreation Center 1140 Griffin Street.

Inclement Weather and Program Closings

Decisions regarding center delayed openings or closures (early dismissals) will be made by the Director, based on the situation. An automated text message will be sent when emergency situations arise therefore, Families need to ensure that the centers have all updated information, especially phone numbers. For the safety of your children, sometimes it is necessary, due to inclement weather conditions, to release the children early from their classes. It is your responsibility, as the parent, to make sure that there is someone at home to get your child off the bus. You must make sure that this person is on the release form. Please know that the safety of your children is our first concern. If the weather is questionable and you are not sure, please feel free to contact us at 812-271-4140.

Below are the following options that we have implemented if we have delays due to inclement weather.

  1. Students will have a delayed schedule and school will begin at 10:00 am. Buses will run on a delayed schedule starting at 9:00 am.
  2. Meals will be served on a delayed schedule. Breakfast will not be served.
  3. We do not offer 2 hour delays.
  4. We may still close or open at regular times with transportation.
  5. If New Albany Floyd County schools are closed due to bad weather, we will also be closed.

While we will make our best effort to provide as many hours of service as possible, the safety of children and faculty is our top priority.  

Statement of Confidentiality

All files and information recorded in Floyd County Head Start Birth to Five regarding children and families in the program are kept strictly confidential.  Staff members are the only people who have access to these files, including Family Services, Classroom Teachers, and other staff and consultants as needed (e.g. in the case of a specific health concern). Access to files is on a “Need to Know Basis”; only staff members that are involved with your child and family will have access to the records.

Cell Phone Usage Prohibited

Cell Phone usage at school is not permitted. In recognizing the privacy of others, photos and video recordings are strictly prohibited.

Release of Confidential Information

Our program will not release information from a child’s record or file without the consent of a parent/guardian.  If the program receives a request for information on your child and/or our program would like to obtain information from an outside entity we will request that the parent/guardian sign a consent form that includes what kind of information we would like to release/receive and to/from whom. Parents/guardians have the right not to sign this release consent form.

All Floyd County Head Start Birth to Five centers/programs are licensed by the Indiana Child Care Licensing office; therefore, all child/family information is available to them without parental consent and prior notification.

Parent Concerns

Floyd County Head Start Birth to Five deeply values feedback from parents/guardians.  The following is a process that we encourage parents/guardians to follow to ensure that concerns are heard and adequately addressed.  Attention to confidentiality of all parties involved will be met throughout the steps of the following procedure, and the resolutions for grievances will be reached within a reasonable time frame.

  1. Meet in-person or virtually with appropriate staff person.  The first step in the process for parents/guardians is to meet with the appropriate staff person with whom there is an issue.  For instance, if parents have a concern about something occurring within the classroom, they are encouraged first to meet with the classroom teacher.
  2. Meet in-person or virtually with appropriate manager.  If meeting with the appropriate staff person does not yield a mutually agreeable outcome – or if it is uncomfortable to speak directly to the relevant staff person – you are encouraged to meet with the appropriate manager, such as your child’s Site Manager.  We encourage parents/ guardians to be straightforward in discussing the issue with the Site Manager and to set a date for a follow up check-in.  The Site Manager should share this information with the appropriate Manager.
  3. Capture complaint in writing, share with Director. After meeting with the manager, if a satisfactory outcome is not reached, the complaint should be captured in writing and delivered to the Director. At this point in the process, the Director will follow up directly with the parent/ guardian and drive toward resolution.  All such complaints in writing will be shared with the Policy Council and documentation maintained by the Director.  
  4. Share concern with Policy Council, Board. Finally, if working with the Director to address the complaint is not effective, the issue will be formally presented at the next meetings of the Policy Council and the Board of Directors.  Special meetings of both governing bodies can also be called expressly for this purpose. Both bodies will discuss the issue and work to come to resolution.
  5. Collaboration between Policy Council, Board. The Chair of the Board and the Chair of the Policy Council will both sign off on the resolution to the complaint, and this resolution will be documented in writing.
  6. Communication back with the Parent/Guardians (originator). The Director will communicate the resolution, follow-up, and/or outcome with the parent who originated the complaint.  This can be done either in writing or in person.
  7. Communication back with Staff. The Director will communicate the resolution, follow up, and/or outcome with the appropriate staff.  This should be done in writing and in person.

Documentation: Whenever this procedure is implemented, each step will be documented clearly and thoroughly, for example through Policy Council minutes.

  1. Family Services

Family Services provides support for parents to be effective in their role as their child’s first and most important teacher. The purpose of Family Services and Parent Engagement is to ensure that parents are connected, confident and capable of supporting their child’s development and school readiness. Our goal is to help families become self-sufficient and empower them to actively engage their child’s learning and individual aspirations.

 Family Services Staff

Each family is assigned a Family Advocate or Home Visitor. This role connects the program and your family through supporting your family’s development, well-being, core values, and aspirations in this season of life. Family Services staff can, with the family’s collaboration, provide helpful resources and information, be a supportive voice in difficulties, visit your home to discuss your strengths or challenges, and check in with you periodically as needed by each individual family. An assessment is completed at enrollment that indicates areas of strength and challenge for each family. Family Services can support families through developing a plan, discussing goals, offering resources, and providing other means of empowerment to reach Family self-sufficiency. Family Services Advocates and Home Visitors can be great partners as you navigate through life’s questions, obstacles, and dreams, and are a safe place to discuss any concerns. Your Family Service worker will coordinate care with other Head Start areas and local community agencies to promote the most effective, unified approach possible for flourishing in your unique situation.

Parent & Family Engagement

Floyd County Head Start Birth to Five offers a variety of ways for our parents and families to engage in their child’s education.

  • Volunteering: Our parents are always welcome in our classrooms. Parents can volunteer as often as possible and are always invited to attend field trips and other special classroom events. Parents who volunteer at least half the school day may be served a meal, free of charge, based on availability. (Kitchen must be notified a day in advance.) If you want to support your classroom but can’t volunteer in the classroom, just ask your teacher if you can help from home. Any help is always appreciated! We hope every parent becomes a Floyd County Head Start Birth to Five volunteer. We rely on your support to meet our In-Kind goals. Many parents may even decide to become staff members.
  • Family Fun Night: This opportunity builds on a variety of topics in education, health/nutrition, parenting education, and safety/transportation that involve parents engaging with their child during activities to build their bond, literacy, etc.
  • Parent & Child Events: Throughout the year Family Services will hold events for parents and their Floyd County Head Start Birth to Five children, such as: a parent/child dance, a family barbeque, and many other family activities.
  • Parent Workshops: The purpose of parent workshops is to provide additional support to parents and provide a space for parents to foster that support among each other. The engaging workshops occur every other month. During this time you may share topics important to you and your child; discuss issues/concerns/special events/information related to Floyd County Head Start Birth to Five/special holiday activities/field trips, etc. This is an opportunity for parents to express ownership of the program and take responsibility for their child’s education. Parent Workshops are available for parents on a range of topics with exciting planned activities. Each workshop will include hands-on activities (provided materials) and parent led discussion over items for the Policy Council. If you need transportation to a workshop or meeting please contact the Family Services Office or your Family Advocate.

Parenting Curriculum

Positive Solutions for Families is a family education curriculum that tackles everyday family issues and presents helpful ideas to practice with your child. Workshops are discussion-based and integrate role play, video, and opportunities to share experiences. Parents and guardians will receive invitations to parenting workshops giving the time, place, topic, and information will be posted on our social media. We will conduct surveys to gain ideas and feedback from the workshops to plan future topics and formats that interest our parents most!

Home Based Family Services

Families enrolled with our Home Visiting program will be assigned a Home Visitor allowing additional opportunities to engage in our Birth to Five program, including regular events to connect with other families onsite. Home Visits will be covered in an initial agreement communicating expectations, safety guidelines, and other policies. The Home Visitor is a vital connection for the family, offering Family development support, Health Assistance, and facilitation of the Home-Based Curriculum.  

  1. Center & Classroom Operations

General Transition Plan

Plan identifies various facets of transition and establishes goals and methods to assist children, families, and staff in making smooth transitions.

  1. The Floyd County Head Start Birth to Five Staff will host an Open House to be held for parents to accompany their child to visit their classroom before the first day of school.  A school bus will be at each site to give families a chance to practice boarding, buckling, and exiting. The purpose of this visit is to introduce your child to their new environment and their teachers prior to their start date so that she/he has had the opportunity to visit his/her classroom with a person that they know and trust.
  2. EHS will host Open House for parents to accompany their child to visit their classroom before the first day of school. The purpose of this visit is to introduce your child to their new environment and their teachers prior to their start date so that she/he has had the opportunity to visit his/her classroom with a person that they know and trust.
  3. During the first week the child is at the center parents/guardians are “on call” if the Teacher or Family Services needs to talk to them about any problems or concerns. Faculty will ask for a schedule of where they may reach the parents during this time.
  4. The staff will keep parents/guardians aware with Child Plus, newsletters, home visits, and written correspondence throughout the school year.

Child Transition  (If starting after the 1st day of school)

The Transition Plan  is an individualized plan based on the child and family needs. Parents/guardians and the of newly enrolled child will be provided an opportunity to visit the center.  

Classrooms

Our classrooms are set up in learning centers to provide a balanced daily program of child initiated and adult directed activities, including individual and small group activities. We utilize the Creative Curriculum and the Desired Results Developmental Profile (DRDP) Assessment to monitor children’s individual progress. Parents will also receive reminders and updates about their child’s classroom through Child Plus, Facebook classroom page and newsletters. Education staff are required to complete two (2) Home visits and two (2) Parent Teacher Conferences per program year.

Positive Discipline and Guidance Policy for Children

The Floyd County Head Start Birth to Five program uses an approach of discipline and guidance that emphasizes respect for each child; developmentally appropriate expectations of children’s behavior; and the use of positive discipline and guidance strategies.

Our staff members strive to create a relaxed, positive environment that enables children to explore and experiment while remaining safe and feeling well-supported.  Through positive guidance strategies and modeling social skills, staff help children learn pro-social behaviors, build confidence and self-esteem, and develop greater respect for others’ rights and feelings, as well as a sense that they are  respected.

Discipline concerns are handled by staff in a way that encourages children to solve problems and develop a sense of inner self-control.  Children are given authentic choices and the opportunity to be an active part of decision-making in their environment, thus fostering  personal responsibility. Staff help children to understand the reasons for rules and limits and to feel good about the choices they make.

Our staff will use a variety of strategies for positive discipline and guidance in the classroom, including the following:

  • Plan ahead in order to anticipate problems.
  • Limit expectations to what is realistic for the developmental level of each child (and make these expectations clear to children).  E.g. understand that young children are not ready to share yet; model and encourage sharing, but do not insist on it.
  • Create a “yes” environment: rather than telling children what they cannot do, give them choices of the things they can do.
  • Talk about children’s positive behavior: “Thank you for giving the truck to Daniel when you were finished with it.”
  • Set a few simple, clear rules, focused around health and well-being, safety, respect for property, and respect for others.
  • State rules positively rather than negatively: “Please walk” instead of “Don’t run.”
  • Offer reasons for rules: “It is not safe to run inside the classroom.  I don’t want you to slip and fall. Please use your walking feet when you are inside.”
  • Model behaviors that we wish children to use, e.g. always being courteous and attentive.
  • Give children clear, simple directions and positive reminders.
  • Pay close attention to children in order to prevent and/or intervene in challenging behaviors.  (Especially important with children who are likely to escalate, hit or bite.)
  • Redirect children from unacceptable to acceptable behavior: “I am going to help you stop kicking. We’ll find something else for you to do.”
  • Share our own feelings about certain behaviors: “I get worried when you climb on the bookshelf.”
  • Help children deal with frustration and anger through words or pretend play.
  • Focus on the child’s behavior, not on the child’s value as a person.
  • Help children understand the consequences of their actions, and use problem-solving skills to develop solutions.
  • Encourage children’s growing sense of independence.
  • Acknowledge when children show self-control.
  • Help children refrain from dwelling on mistakes, so they can learn to move on.

Some of the above strategies adapted from the Creative Curriculum® (Teaching Strategies, Inc.).

Time away from an activity can allow a child the chance to cool off and regain control; however, this strategy is used only rarely, for very objectionable, out-of-control or repeated antisocial behavior.

Unacceptable Discipline Methods

The following methods are prohibited by staff at all times, under any circumstances:

  • Corporal punishment, including hitting, spanking, swatting, beating, shaking, pinching, squeezing and other measures intended to induce physical pain or fear
  • Threatened or actual withdrawal of food, rest, or use of the bathroom
  • Use of food as reward or punishment
  • Use of playground or gym time as a reward or punishment
  • Abusive or profane language
  • Any form of public or private humiliation, including threats of physical punishment or emotional abuse, including shaming, humiliating, rejecting, terrorizing, or isolating a child
  • Punishment or demean for soiling, wetting, or not using the toilet
  • Bribes, false threats or false choices
  • Retaliating or doing to the child what s/he did to someone else
  • Labeling a child as “bad” or otherwise implying that s/he is a problem, rather than the behavior

We will also refrain from discussing a child’s challenging behavior in front of the child whenever possible, and will never do so in front of other children or families.

Use of any inappropriate child discipline methods by faculty or volunteers will be grounds for immediate disciplinary action.

If you would like additional information about using positive discipline and guidance strategies in the home, please speak to your child’s teacher, your Family Advocate, Mentor Coach, and Family Intervention Specialist to provide additional resources in this important area.

Developmental and Social Emotional Screenings

Floyd County Head Start Birth to Five strives to meet the individual needs of all children in the program.  To determine each child’ needs the program conducts screenings within the first 45 days of school to assess children’s developmental, behavioral, and language development. We utilize the Brigance screening tool for all children birth to age 5.

* Brigance Floyd County Head Start Birth to Five Screen: Each child will be administered the Brigance within 45 days of entering Floyd County Head Start Birth to Five.  The Brigance measures several areas of development, such as language and fine/gross motor skills, as well as, social and self-help skills.  This screening will be administered during the school day by your child’s teacher.  The Brigance will be administered in your child’s primary language through a short series of game-like activities using blocks, picture cards, and drawing.  The results will be shared with every parent/guardian during the first parent teacher conference and a discussion of whether further intervention and support is recommended.

Services for Children with Special Needs

Under Public Law 99-457, local schools are required to provide special education services to children ages 3, 4, and 5 with a disability. If children in Floyd County Head Start Birth to Five have certain disabilities which call for more specialized attention, Floyd County Head Start Birth to Five works with the families and First Step (Birth to 3) or New Albany Floyd County School System (3-5) to assure that each child receives the special service he/she needs. All children entering Floyd County Head Start Birth to Five receive screenings (i.e., developmental, speech, vision, and hearing) which help us identify any concern for more in-depth evaluations. Screening results will be discussed with parents and if we feel additional testing is warranted and parents agree a referral will be made to either First Steps (Birth to 3) or the Pre-school Special Education Coordinator at New Albany Floyd County Schools.

Short- and Long-Term Exclusion

We will never exclude any enrolled child from program participation on the basis of health care, , provided that we can accommodate those needs (i.e. through reasonable modifications or auxiliary aids) without either fundamentally altering the program or posing a significant health or safety risk to the child or to anyone in contact with him/her.

A child’s enrollment in the program may also be terminated because of continual or extreme violation of the parent responsibilities listed in this Parent Handbook.

Child Guidance and Behavior Management

  1. Child’s disruptive behavior will be documented and maintained in confidence.
  2. Parent/guardian will be notified verbally, and may also be given written copies of the incident reports for challenging behaviors.
  3. Parent/guardian will be given literature or other resources regarding methods of improving behavior
  4. Staff will use a variety of strategies to support child in improving behavior:
  • Try to redirect child from negative behavior.
  • Reassess classroom environment, supervision, and appropriateness of activities.
  • Always use positive methods and language while disciplining children.
  • Praise appropriate behaviors.
  • Consistently apply consequences for rules.
  • Give verbal reminders.
  1. The Family Intervention Specialist, classroom staff, parent/guardian, and possibly other support within our program will have a conference to discuss how to promote positive behaviors. The child’s teacher will hold a meeting with the child’s parent(s) to discuss the issue(s) and obtain permission to have the Early Intervention & Transition Coordinator further assess the child/issue.  Family Services and the Site Supervisor will be made aware of process and involved as needed. Designated staff, such as Family Intervention Specialist, teachers, and the mental health professional will be responsible for executing an “Action Plan” (implementing positive discipline methods, evaluating outcomes, making modifications, and communicating with parents.) 

Decision to Exclude

Parental actions that may require exclusion of the child for behavior and health concerns include the following:

  • Failure to complete required forms or health information including the child’s immunization records.
  • Failure to cooperate with areas of Action Plan
  • Violations of the attendance policy.
  • Physical or verbal abuse to staff.

Approval for Exclusions

1. The Health Manager and/or the Family Intervention Specialist will be the primary decision-maker on all issues related to short-term exclusion as well as long-term medical, mental health and/or disabilities accommodation, conferring with the Education Manager and other leadership team members.

2. The Health Manager and/or the Family Intervention Specialist will also provide all staff with appropriate training and support to enable them to understand and implement this policy.

3. The Director will be aware of all issues related to short-term exclusion of children.

Schedule of Exclusion

If the above or other remedial actions above have not been successful, the child’s parent/guardian will be advised verbally and in writing about the child’s or parent’s /guardian’s behavior warranting temporary exclusion. In this instance, we will consider alternative means of serving this child and family such as a shortened day option.   During this temporary exclusion period, the Floyd County Head Start Birth to Five staff will work with special education and mental health service providers and in partnership with the family, to identify behavioral supports that could allow the child to re-enter and participate successfully in center-based option.

1.   The parent/guardian will be informed regarding the length of the exclusion period.

  1. The parent/guardian will be informed about the expected changes required by the child or parent in order for the child to return to the center.

Only in special circumstances, when the Family Intervention Specialist, Early Intervention, and Transition Coordinator recommends that the child receive services from a more intensive program than Floyd County Head Start Birth to Five, will the child be transitioned to an appropriate program.

A child WILL NOT be excluded from the program without receiving adequate support from Floyd County Head Start Birth to Five program, or if the child’s parent/guardian:

  • Made a complaint to the Office of Licensing regarding the center’s alleged violation of the licensing requirements.
  • Reported abuse or neglect occurring at the center.
  • Questioned the center regarding policies and procedures.

Reporting Suspected Child Abuse and Neglect

Our staff is responsible for the health and welfare of all children participating in the program, and as such are mandatory reporters of any suspected child abuse or neglect.

If necessary Floyd County Head Start Birth to Five staff will provide the following information to the appropriate state Child Protective Services (CPS) office on the child:

  • Child’s name and birth date
  • Home address
  • Parent’s full name and telephone number
  • Time of incident
  • Where it took place
  • Any other relevant detail

* If an allegation of child abuse and/or neglect is substantiated against any Floyd County Head Start Birth to Five staff member, his/her employment will immediately be terminated.  

Parent Communication

The decision to notify parents that a report was made to the Department of Child Services will be determined on a case by case basis. If, after an investigation, a determination is made that corrective action is necessary to protect the child, Floyd County Head Start Birth to Five will carry out the Division's recommendation for corrective action.

In addition, staff shall advise parents of any unusual incident that occurred at the center and that might indicate possible abuse and/or neglect involving the child, such as unusual sexual activity; violent or destructive behavior; withdrawal or passivity; or significant changes in the child's personality, behavior or habits.  Such notification shall be made on the same day on which the incident occurred, and documentation of the incident and of parent notification kept on file.

Definitions of Abuse & Neglect

Child abuse (including sexual abuse) and neglect are specifically defined by applicable state law.  Our state law defines abuse and neglect as follows:

1.         PHYSICAL ABUSE.  Abused child means a child under the age of 18 years whose parent, guardian, or other person having his custody and control:

  • Inflicts or allows to be inflicted upon such child physical injury by other than accidental means that causes or creates a substantial risk of death, serious or protracted disfigurement, impairment of physical or emotional health, or of the function of any bodily organ.
  • Creates or allows to be created a substantial or ongoing risk of physical injury to such child by other than accidental means that would be likely to cause death or serious or protracted disfigurement, or loss or impairment of the function of any bodily organ.
  • Unreasonably inflicts or allows to be inflicted harm, or substantial risk thereof, including the infliction of excessive corporal punishment or using excessive physical restraint under circumstances that do not indicate that the child’s behavior is harmful to himself, others, or property.
  1. NEGLECT. Neglected child means a child under the age of 18 years whose physical, mental, or emotional condition has been impaired or is in imminent danger of becoming impaired as the result of the failure of his parent or guardian, or such other person having his custody and control, to exercise a minimum degree of care in supplying the child with adequate food, clothing, shelter, education, medical, or surgical care though financially able to do so or though offered financial or other reasonable means to do so.
  2. SEXUAL ABUSE.  Sexually abused child means a child under the age of 18 years whose parent, guardian, or other person having his custody and control commits or allows to be committed an act of sexual abuse against the child.
  3. ABANDONMENT. Abandoned child means a child under the age of 18 years who has been willfully abandoned by his parent or guardian.

Field Trips

Teachers are required to plan educational field trips to help with children’s language, social, and cultural development. A signed permission form is required for each field trip and can only be signed by the parent or guardian. Floyd County Head Start Birth to Five will pay for children enrolled in the program. Parents are welcome to attend and must pay for each adult or additional sibling. Children who do not have a signed permission form will not be able to go on their field trip.

Early Head Start children will be offered opportunities for in-house field trips throughout the year. A signed permission is required for each opportunity and it can only be signed by the Parent/Guardian.

Naptime

Children enrolled in the Full Day program will have a rest time daily. Parents will be responsible to provide a small blanket for their child’s use. Blankets will be brought in on Monday and taken home on Thursday to be washed. Each child’s blanket will be kept in their assigned cubby when not in use. Each classroom will have an area to allow for any child who needs to nap outside of the scheduled rest time. Pillows will not be used during nap.

Children enrolled in Early Head Start will be permitted to nap as needed by the individual child. All infants will be placed on their backs in cribs for sleeping.

Allergies and Diet Restrictions

Parents/guardians must notify the center in writing of any allergies or other medical conditions at enrollment, or as the parent becomes aware of them.  Any special diet requiring food substitutions at the center must be documented in writing by the child’s doctor and/or parent. The Health Manager and School Nurse are available to work with the parent of any child who has special dietary requirements.  We strive to ensure that all children in the program are well nourished and substitutions are nutritionally equivalent. Special forms are required to provide a diet modification.

Meal Modification Procedures

Requests

To request a meal modification, a child’s parent or guardian shall submit the below information to: Christy Hampton, Health Manager champton@fcheadstart.com

For a request related to a medical special dietary need, submit a medical statement to the Health Manager that includes:

  • Description of the impairment
  • Foods to be avoided/dietary restrictions
  • Appropriate substitutes/needs

The medical statement must be signed by licensed physician, physician’s assistant or nurse practitioner. (Form can be obtained from the Health Office)

For a request related to a special dietary need that is not medical, submit the following information to the Health Manager, signed by a parent:

  • Description of the impairment
  • Foods to be avoided/dietary restrictions
  • Appropriate substitutes/needs

(Form can be obtained in the Health Office)

Updates to an existing accommodation require a new request.

Determinations

All requests for reasonable accommodations that relate to a disability will be approved as required by USDA regulation. Prior to denying any request related to a disability, the request will be reviewed by the Indiana Department of Education and United States Department of Agriculture’s Regional Civil Rights Director.  

While requests that are unrelated to a disability are not required to be accommodated, our institution will consider them on a case by case basis to provide accommodations to the best of our ability.

A prompt written final decision will be provided to the child’s parent or guardian.

Grievances

A child’s parent or guardian may submit a written complaint with any supporting documentation for consideration to: Tara Wright, twright@fcheadstart.com

A meeting will be scheduled with the complainant to discuss the complaint and possible resolutions. Following the meeting, a written decision will be rendered with an explanation of the position of our institution.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.  

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1)        Mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

  • 1400 Independence Avenue, SW
  • Washington, D.C. 20250-9410;

(2)         Fax: (202) 690-7442; or

(3)         Email: program.intake@usda.gov.

This institution is an equal opportunity provider.

Building for the Future with CACFP

Meals--CACFP homes and centers follow meal requirements established by USDA.

Breakfast

Lunch or Supper

Snacks

(Two of the FIVE)

Fluid Milk

Fruit or Vegetable

Grains or Bread

Meat/Meat Alternate

Fluid Milk

Meat or meat alternate

Grains or bread

Vegetable

Fruit

Milk

Meat or meat alternate

Grains or bread

Fruit

Vegetable

 

Participating Facilities--Many different homes and centers operate CACFP and share the common goal of bringing nutritious meals and snacks to participants.  Participating facilities include:

  • Child Care Centers:  Licensed or approved public or private nonprofit child care

Centers, Head Start programs, and some for-profit centers.

  • Family Child Care Homes:  Licensed or approved private homes.    
  • After School Care Programs:  Centers in low-income areas provide free snacks to

School-age children and youth.

  • Emergency Shelters:  Programs providing meals to homeless children.

Eligibility--State agencies reimburse facilities that offer non-residential day care to the following children:

  • Children age 12 and under,
  • Migrant children age 15 and younger, and
  • Youths through 18 in after school care programs in needy areas.

Contact Information--If you have questions about CACFP, please contact one of the following:

                

                       Sponsoring Organization/Center                         Indiana Department of Education

Sponsoring Organization/Center         

Floyd County Head Start: Birth to

Five

1111 Pearl Street

New Albany, IN 47150

Health Manager 812-271-4140

CACFP Staff

School & Community Nutrition

Indiana Government Center North, 9th floor

100 N Senate AveIndianapolis IN 46204

800-537-1142 or 317-232-0850C

The USDA is an equal opportunity provider and employer.

Meal Times

Modified family style meal service is used in the Floyd County Head Start Birth to Five program. When children are able to hold utensils, they will serve one menu item from a bowl, platter, basket, and/or pitcher provided.  The children are encouraged to taste all foods, but they are never forced to eat anything they do not want.  One goal of the program is to introduce the children to a wide variety of foods.

Teachers and guests in the classroom will serve themselves in the same manner.  Teachers will sit with the children during meal times, model appropriate eating behavior, and initiate conversations, similar to a home setting.  Teachers will also use this time for learning so that nutrition education is incorporated into the routine of meals.  

The menus for the program are designed by a Nutritionist.  She insures that the meals are nutritious, attractive and tasty at the same time providing 1/3 to 2/3 of the Recommended Daily Allowance for nutrients for preschoolers.  The menus follow the guidelines for CACFP (Child and Adult Food Program) and are based on the child’s age and development.

                                                                                

Necessary adaptations will be made for any children with special needs.  If a child arrives late to the center and is hungry they will be offered a nutritious breakfast or snack if it is within 30 minutes of scheduled lunch time. Parents and other family members are encouraged to volunteer in the classroom and participate in meal times!

Outside Food

According to our state Child Care Licensing office, all food consumed by children under the supervision of the childcare center must be provided by the center.  No food or drinks are allowed to be brought into the center at any time, including celebrations.

USDA Nondiscrimination Statement

Full Nondiscrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

  1. mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410; or
  2. fax:
    (833) 256-1665 or (202) 690-7442; or
  3. email:
    Program.Intake@usda.gov

This institution is an equal opportunity provider.

Holidays and Celebrations

The Floyd County Head Start Birth to Five program is interested in facilitating meaningful experiences for children; therefore, we do not emphasize specific holiday celebrations or themed activities.  Children will be encouraged to share meaningful experiences from their own family traditions with the class.  Conversations about the diversity of cultures will be encouraged and included as part of our inclusive curriculum and program.

Children's birthdays are acknowledged in various ways in our classrooms. We want all children to feel special when celebrating birthdays, we prefer to keep the celebration simple, but special for your child. Parents/guardians are welcome to celebrate by doing a special classroom activity with the children in honor of their child’s birthday. We do not participate in handing out Birthday invitations.

In keeping with our Nutrition Policy, we do not allow families to bring any food or treats into the center to celebrate birthdays or holidays.

 

A special program will be held at the end of the school year to celebrate the children’s growth and development, as they transition into Kindergarten.

Bathroom & Toileting

As a component of our comprehensive early childhood program for children, we work with children who are in the process of becoming toilet-trained.  Classroom Teachers will be available to assist your child in the Floyd County Head Start Birth to Five program and will support your child in learning to use the toilet.

  • Classroom staff will respond promptly when a child requests assistance using the toilet.
  • Classroom staff will not show disapproval or punish children for any accidents. Children who have toileting accidents are NEVER degraded by harsh words or appearances of disgust.  A conference between the Teacher(s) and the parent(s) will serve to establish common goals and methods for toilet-training.
  • A child’s clothing will be changed immediately following a toileting accident.  Soiled clothing is placed in a sealed, labeled, moisture-proof bag and sent home with the child, so that a fresh change of clothes can be sent back to the center.

Faculty members are required to wash their hands with soap and water after each toileting, and to assist children with hand-washing, using soap and water.

The following procedures are implemented in the center-based program to ensure sanitary conditions.

  1. Gloves are used whenever staff needs to assist children in the bathroom following universal precautions procedures.
  2. Faculty members always respect a child’s privacy.
  3. If an accident occurs, faculty and parents will not humiliate the child.
  4. If a child lacks the necessary self-help skills in the bathroom, the faculty will inform parents.
  5. Staff encourages the child to be independent and allow the child to become self-sufficient.
  6. Bathrooms are cleaned and disinfected properly after any accident, and regularly on a daily basis.
  7. Diapering changing tables are available for children that wear diapers or pull-ups. Diapering procedures are posted by each changing station that ensure sanitary conditions and the safety of the child. Diapering will be documented on the diaper log.

What to Send to School with Your Child

Appropriate Clothing

In our Floyd County Head Start Birth to Five program, children are involved in active play every day – both inside and outside. It is important that children come to school dressed appropriately.  This includes:

  • Comfortable clothing, which is easy to put on and take off (for easier toileting)
  • Comfortable shoes, preferably sneakers. Backless (flip-flops) shoes are not permitted.
  • Please send your child to school with clothing appropriate for the weather/season:

Jacket when needed             Coat, mittens, hat in winter

  • Children must have at least one complete change of clothing at all times in case of messy play or a bathroom accident. This includes:
  • Shirts
  • Pants
  • Underwear
  • Socks
  • Floyd County Head Start Birth to Five program does not keep extra clothes on site. If children do not have an extra change of clothing the parent/guardian will be called to bring clothing to the school and change the child.

All extra clothing must be labeled with the child’s name or initials with a permanent marker.

Please ensure that you send in a new set of extra clothing the next day when soiled clothing has been sent home.

Child Safety: Jewelry 

We ask that you do not send your child to school wearing jewelry—including teething necklaces, pacifier ties, rings and necklaces as these items can get caught in equipment when children play, increasing the risk of injury.  Thank you for your understanding.

The center is not responsible for loss or damage of clothes and/or jewelry.

If you need assistance with clothing resources, please contact Family Services.

Outside Time

Your child will participate in outdoor activities daily, as the weather permits.  We follow The Office of Head Start and the Indiana Child Care Licensing regulations concerning outdoor play.  When inclement weather occurs, teachers have alternate activities on their weekly lesson plans.  Our program policy is that if your child is well enough to attend school, they are well enough to go outside in a safe and supervised environment.

In-Kind Break Down

In-kind Break Down, Simple Math to Help Our Class!

Each Floyd County Head Start Birth to Five classroom needs 35,291.87 per school year to run! Wow, that’s a lot of money!!!

But, let’s break it down into an easier number.

35,291.87 divided by 9 months= 3,921.32 per month (still a large number)

Let’s make it smaller!

There are 20 children in a classroom

3,921.32 divided by 20 children= about 196.07 a child per month.

Well, how is each child supposed to come up with that?

Each hour you volunteer is worth 17.20

How do you volunteer?

Homework Packets are 15 minutes each day, which comes out to at least 3 hours a month.

Bird Sheets are worth 3 hours a month and you can do more than 1 a month.

 Taking items home from Teachers to cut and color, and Parent Surveys are worth 15 minutes.

Classroom Volunteers, Field Trip Volunteers, Parent Meetings, Family Fun Nights, are worth the amount of time of that event.

Now how does that add up?  

196.07 divided by 17.20= 11.40 hours per child per month.

That means that if each child/family in the classroom went above and beyond and donated 2 ½ hours a week, our classes would raise over

$30,960.00

Now that’s a great math activity and a great way to support our FLOYD COUNTY HEAD START BIRTH TO FIVE SCHOOL FAMILY!

 Can we count on you?

Safety Drills

As required by the Federal Performance Standards and state Child Care Licensing, the centers will hold monthly fire drills and post evacuation plans in all classrooms.  During the fire drills, staff will lead children to a safe area outside of the building.  Please do not be alarmed if a fire drill occurs while you are in the school building, simply follow the direction of the staff. Tornado and Intruder drills are also conducted at different intervals throughout the school year.

  1. Attendance, Arrival & Departure

Attendance

Parents need to ensure that their child attends and arrives to the center every day on time. Children who attend our program daily and on time experience better outcomes than those children who attend sporadically. Family Advocates monitor attendance every day. Please contact the center as early as possible if your child will be absent or late that day.  If a child’s attendance is sporadic or there are three (3) consecutive unexcused absences, Family Services will meet with the parent/guardian to discuss if an applicable Attendance Support Plan will be put in place to address the issue.  If after a period of time there is no improvement it may be determined that the current program option does not meet the needs of the family. If your child is riding a bus make sure you and your child are ready and waiting when the school bus arrives.

We maintain a waiting list of children and families who would like to participate in the program but cannot due to the limited number of available slots. Additionally, Floyd County Head Start Birth to Five Program Performance Standards require us to maintain a monthly average daily attendance of 85% or more.

Communicating Absences

If your child will be absent or late to school you must text us your child’s name and reason for absence at (812) 202-7157. Please text or call as early as possible. If you do not use the Attendance text line for absences a call must be made to the Family Advocate at (812) 948-6981. We are required to contact the family 1 hour after the school day begins for all unexpected absences to ensure your child is safe.

Consecutive Absences

If a child is absent consecutive days and their Family Advocate has not been contacted, we will on DAY 2 of Unexpected Absence attempt to call family directly & proceed in calling all Emergency Contacts of the family to communicate with family. On DAY 3 of Unexpected Absence the Advocate performs pop in Home Visit to check on the family. Chronic absenteeism may result in the child’s slot being considered an enrollment vacancy.

Chronic Absenteeism Policy

Family Advocates will review all attendance monthly to monitor chronic absenteeism and tardiness. Children with attendance rates below 85% will be noted and the advocate will reach out to the parent to support attendance improvement for the child. The Advocate will share Info about the importance of Timely Attendance, Help determine the Root Cause of Absenteeism, Provide Resources/ support with a follow-up plan and a Deadline (Not to exceed the end of second month) for improvement with Consequence of Drop/Waiting until attendance requirement can be satisfied.

Arrival & Departure

Bus Pick-Up

Arrival

Late Arrival

Dismissal

Bus Drop-Off

Early Pick-Up

EARLY HEAD START

N/A

7:50-8:05 State Street

Pearl Street after 8:15

3:50-4:05 State Street

N/A

Before 3:30 Pearl Street

HEAD START

7:15-8:00

7:50-8:05 State Street

Pearl Street after 8:15

2:50-3:05 State Street

3:00-3:45

Before 2:30 Pearl Street

Please note no admittance prior to 10 minutes before class start time, the building will not open until then.

To ensure your child’s safety,

  • Parent/guardian or adult  must accompany their child to and from his or her building when dropping off and picking up
  • Children must be picked up promptly

Late Arrival 

IF a child arrives at school after 8:15 the Pearl Street door must be used. The parent will sign in the child, stay with the child as they eat breakfast, and then take their child to their classroom,.

Emergency Contact Information

 Parents/guardians must ensure that their file/data/information is kept current at all times:

  • The center/program must have at least one working phone number by which we can reach the parent/guardian.  Authorized persons must have appropriate identification at all times. The program may request that the “Emergency Contact Information” form be updated several times throughout the year.  If contact information changes at any time, Family Services must be contacted immediately to update the family’s information.
  • We recommend there must be at least three emergency contacts (authorized persons that can pick up and transport the child home in the parent/guardian’s absence).  
  • Changes or additions to the “Emergency Contact Information” form must be made by parent.  If an emergency situation occurs a change in the information (e.g., authorize someone new to pick up your child) over the phone, be prepared to give the child’s CPID when you call to verify your identity to the front desk of Family Advocate.
  • All Updates to the Emergency Release for the child will be considered permanent changes. Documentation may be required to retract.
  • We strongly encourage families to update releases prior to 2:00 as these take time to inform all pertinent staff.

Release of Child

Our program is deeply committed to the safety of the children we serve.  The following will be strictly enforced.

  • Children will only be released to parents/guardians and persons designated as “Authorized Contacts” on the Emergency Contact Information” form.

  • The policy states that “Authorized Contacts” must be 16 years of age or older and have a photo ID following state Child Care Licensing guidelines.

  • To add an “Authorized Contact” via phone call the primary parent/guardian must provide the Child Plus Identification Number (CPID) of the child; if unable to provide the CPID the parent/guardian will be required to come in person to the school to update Release of Child “Authorized Contact” information with proof of I.D.

  • The CPID is a Four Digit Number assigned by ChildPlus to each enrolled participant. This Number is provided to families at Orientation, Home Visits, in Enrollment Packet, etc. by their Family Advocate to verify identity over the phone. If unverified by phone the parent or legal guardian must come in and present their ID to the Front Desk to make changes to the file.

  • Changes to Emergency Contacts only occur if change is to be permanent for the remainder of the year. These modifications will require documentation to retract. Rare Temporary changes for a single day or week will utilize a Temporary Release sheet with an expiration date.

  • If a non-custodial parent has been denied access, or granted limited access to the child by a court order, we will secure documentation to this effect, maintain a copy on file, and comply with the terms of the documentation.

  • If a parent or another designee fails to pick up a child at the time of the center's daily closing, Floyd County Head Start Birth to Five staff will follow the Child Release Contingency Procedures outlined below.

  • If the parent or the person authorized by the parents to pick up child is physically and/or emotionally impaired to the extent that, in the judgment of the staff on site, the child would be placed at risk of harm if released to such an individual, we will not release the child.  In this event, staff will attempt to contact the child’s other parent/guardian or an alternative person authorized by the parents/guardian.  

Child Release Contingency Procedures

Late Pickups

In the event that a child is not picked up by an authorized person or at the appropriate time the Floyd County Head Start Birth to Five program will adhere to the following procedures:

  1. The parent/guardian and authorized persons listed on the “Emergency Contact Information” form will be called in 15-minute intervals, beginning 5 minutes after the expected pickup time. Please make sure whomever is sent to pick up your child brings a picture ID for release verification.
  2. The center faculty will ensure the safety and well-being of the child at the center until the issues are resolved.
  3. If the child attends the full day program and has not been picked up by 3:00 p.m. or attends EHS program and has not been picked up by 4:05 p.m.  the Floyd County Head Start Birth to Five program will reach out to the emergency contacts on file. We will contact the Police Department/Child Protective Services if there is no response and they will decide what action will be taken.
  4. If a child is being picked up from the program on a consistently late basis the parents/guardian will be required to meet with staff to resolve the issue.

We thank you for your cooperation in this matter, and we know you understand that for the safety and well-being of your children it is essential that children are picked up on time by authorized persons and that a responsible adult is available to receive the children from the center. At no time will faculty hold the child responsible for the situation or discuss the issue with the child.  

Bus Codes for Parents

In order to transport your child to and from the centers safely and on time, it is necessary that everyone cooperates and follows the procedures listed below.

  • All buses will be making every stop, every day. Please contact the Safety Compliance manager at (812) 271-4140 ext. 1001 as early as possible if your child will not be riding the bus in the am or pm.
  • You should become familiar with the specific time the bus picks up and drops off your child so the child will be ready when the bus arrives and so you will be there when your child is dropped off. You may be required to bring your child to a meeting spot to receive transportation. Buses can arrive five (5) minutes earlier or later than scheduled times.
  • If your child is taken home and no one is there to receive them, they will be brought back to the Administrative Office at 1111 Pearl Street and we will follow the Child Release Contingency Procedures.
  • Should your child be brought back to the Center, you will receive a “Late pickup notice”. Upon receiving your third notice, you will be responsible to transport your child to and from school the next school day. If this is a continuous problem your child will lose transportation the remainder of the school year.
  • Please make sure there is someone at your house to receive your child, keeping in mind that we cannot leave them with anyone except the parent or persons listed on the release form. Persons on or added to the release form must be 16 years or older. To put a child on or get a child off the bus must be 16 years or older and have a photo ID.
  • The parent/guardian must bring the child to the bus and be there to take the child off.
  • Please do not ask the driver to take your child to another address. Children will be picked up and taken only to the address on the transportation form. The only exception will be if the child is picked up from and taken home to a baby-sitter. If your child will be staying with a baby-sitter, we will pick the child up only after receiving a signed baby-sitter form. (Forms and further information available upon request)
  • No food, toys or backpacks will be allowed on the bus. Floyd County Head Start Birth to Five will supply a homework bag.
  • If you have a change of address, babysitter, or phone number please contact the Family Services office, at least three (3) working days before the change is made, so we will have ample time to notify the driver. This is a must.
  • Our staff will demonstrate respect and courtesy toward parents and children. Therefore, it is our hope and expectation that parents and children treat our staff with the same respect. Verbal and/or physical abuse toward a driver or monitor by a parent or person responsible for placing a child on or taking a child off the bus cannot be allowed. If such a situation arises, transportation services will be denied.
  • Floyd County Head Start Birth to Five does reserve the right to deny transportation for some locations. The Safety Compliance Manager will notify you in advance.  

PLEASE NOTE: UNDER NO CIRCUMSTANCES WILL WE LEAVE YOUR CHILD WITH ANYONE OTHER THAN YOU OR PERSONS ON THE RELEASE FORM. THIS POLICY IS FOR THE PROTECTION OF YOUR CHILD. THIS ALSO APPLIES WHEN PICKING UP YOUR CHILD AT SCHOOL. ALWAYS HAVE AT LEAST THREE (3) PEOPLE (NAME, ADDRESS, PHONE NUMBER) ON THE RELEASE. WE REQUIRE PHOTO ID IF A PERSON IS UNKNOWN TO THE DRIVER/MONITOR.

We are pleased to be able to provide transportation to children and families. However, these procedures must be followed in order to receive these services.

If you have any questions, call the Safety Compliance Manager at 812-271-4140 ext. 1001

School Bus Danger Zone

Know the Danger Zones

* Every child must know the DANGER ZONES around the school bus.

* Children should never enter the DANGER ZONE unless the driver has given them permission.

* If a child can touch the bus, he or she is too close.

* If a child must cross the street, know all the rules to cross safely.

* The 10 Giant Step rule is a good measurement for children to identify the DANGER ZONE around the school bus, particularly when crossing in front of the bus.

* When near a bus, the children must have the attention of the school bus driver.

* Children should never play around or near school bus vehicles.

* When leaving the bus, children must walk directly home.

The Danger Zone is the area on all sides of the bus where children are in the most danger of being hit. Children should stay ten feet away from the bus (or as far away as they can) and never go behind the bus. Take five (5) giant steps in front of the bus before crossing, so they can be seen by the driver.

  1. Health & Safety

Health Requirements

Floyd County Head Start Birth to Five works with families to ensure that each child is up-to-date on all preventive medical procedures, including doctor’s visits, immunizations, and screenings.  Please see the following pages for specific health requirements, per Head Start performance standards and state licensing

Requirements to Attend the Center

In our center-based program, children must be current on certain health requirements to attend and participate:

  • All necessary immunizations required by state health laws
  • Physical (doctor’s exam) performed within the past year.
  • Scheduled dental appointments

Our first priority is to support families to meet these requirements. New children must have a Physical completed that is dated in the past year and all necessary immunizations that are required by state licensing before they can start to attend the center.   Returning children must complete their annual physical within thirty days of the expiration date of their current physical. Returning children can be temporarily excluded from the center if this is not completed.  This is a state licensing requirement and no exceptions will be made.  

Notifying & Following Up with Families

Our staff will communicate and follow up with your family to ensure that their health requirements are met, including the following steps as needed:

  • Letter Explaining Health Requirement:  We notify families one month prior to a health requirement coming due and assist families as needed.
  • Follow-up/Confirm Appointment:  Family Services or the Health Assistant will follow up to confirm the date of the required appointment.
  • Home Visit:  Family Services or the Health Assistant will complete a home visit to assist the family in obtaining necessary documentation.
  • Temporary Exclusion: Per state licensing children can be excluded if health requirements are not met. We will notify your family in advance as much as possible.

Parents/guardians must provide copies of health documentation to the Head Start Health Office.

Immunizations-Special Cases

In the case where immunizations are not recommended for a child for medical and/or religious reasons, the guardian must submit the following to the Floyd County Head Start Birth to Five program:

*For health reasons: a written statement from a health care provider attesting to the reason the immunization is medically contraindicated; and the specific time period that the immunization is medically  not recommended.
*Religious/Parent Objection: Parent/guardian must submit a signed written statement to the Floyd County Head Start Birth to Five program explaining how the immunization conflicts with the child’s exercise of bona fide religious tenets or practices. A form will be provided to the parent by the Health Manager
 to be completed by the parent and physician.

Requirements for Preventive Care, Screenings and Immunizations

The following chart shows the health requirements for children before and after their enrollment in the Floyd County Head Start Birth to Five program.  These requirements are based upon the Federal Early Periodic Screening, Diagnosis and Testing (EPSDT) guidelines and the state Child Care Licensing requirements.  

 

At Enrollment

After Enrollment

Physical Exam

Required. See Chart A on the following pages  for specific requirements.

Annually or as appropriate for child’s age and health history

Immunizations

Required.  See Chart B on the following pages  for specific requirements.

Updated as appropriate for child’s age and health history.

Hemoglobin/HCT

A requirement for all Head Start children. Most current lab results.

As medically indicated or with a history of iron deficiency anemia

Lead

A requirement for all Head Start children. Most current lab results.

As medically indicated (abnormal results)

Dental

Required, within 30 days of enrollment

One dental exam and one cleaning/fluoride annually; documentation of follow-up treatment, as indicated.

Vision/Hearing

Completed by child’s physician with updated physical, or by Head Start after enrollment

Annually by Head Start

The charts on the following pages show the requirements for children in our Head Start Birth to Five program.

Chart A-

Here is a guide of when your child should be visiting their primary doctor for a well-child visit:

  • 3-5 days
  • 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • 24 months
  • 30 months
  • and every year age 36 months to 20 years

Contact the Health Office with help on determining when your child will be due for their next exam and more information on what to expect at your child’s next visit.

Chart B- Immunization for Birth to Five

 

Illness Policy

  • Floyd County Head Start Birth to Five programs are committed to ensuring the health and safety of each child and family we serve. For this reason, and in compliance with Head Start Program Performance Standards and state licensing regulations, this Illness Policy clearly defines our procedures for short-term exclusion.

Symptoms

The following are symptoms that, if children display, they must be temporarily excluded from participation in the program:

  • High temperature of 100.4 and above
  • Rash over body, hives (possible communicable disease or allergic reaction)
  • Head lice (live bugs)
  • Severe abdominal pain
  • Severe or harsh cough; with green thick discharge from nose
  • Rapid breathing or severe coughing
  • Two or more episodes of vomiting and/or three episodes of diarrhea
  • Red eyes with discharge
  • Yellow eyes or jaundiced skin (requires immediate care)
  • Impetigo, ringworm (not able to cover), trench mouth

If your child is excluded from participation of the program for one of these symptoms, the child may return  when symptom free for 24 hours without medications unless a doctor’s note is required.

If the Health Manager determines that the illness of a child is contagious or communicable, we will inform all parents within 24 hours that a child has a communicable disease, specifying its nature of illness, symptoms, and how transmitted.

Medical Exclusion List/Communicable Disease:

Please review each below for the requirement for a child to return to the program. For all illness/communicable diseases requiring a doctor note, the child will not be admitted back into the program unless the health care provider has stated in writing to the center, that the child poses no serious health risk to himself of any other individual in the center. When necessary, the Health Manager’s decision will be accepted as the final determination.  This policy is established to protect all the children in our centers.

Cast/Injury: When a child has had surgery, sutures, or an injury requiring a cast, s/he must bring a physician’s note regarding any restriction of activities.  Also, a parent/guardian must contact the Health Office to review the child’s condition and any restrictions, to make sure child will be safe and healthy at the center.

Chicken Pox (Varicella): child will be excluded from the program until all chicken pox or sores have dried and crusted. This process should take 1 week from the onset of the disease. The parent/guardian must provide us with a note indicating the date of onset of the disease

Cold Sores (Herpes Simplex Virus): child will be excluded from the program if the sores are open and weeping. A doctor’s note is required before the child can return to the program.

COVID-19 (Coronavirus): Head Start child will be excluded from the program until five days past the onset of illness, fever free for 24 hours and symptoms continue to improve. The Head Start child will return on day six and mask through day ten.

Early Head Start child will be excluded from the program until seven days past the onset of illness, fever free for 24 hours and symptoms continue to improve. The Early Head Start Child will return on day eight.

Coxackie Virus (Enterovirus): child will be excluded from the program until one week has passed the onset of illness .A doctor’s note is required before the child can return to the program.

Diarrhea (watery stool); child will be excluded from the program if three episodes occur within 24 hours. Child may return when symptom free.

Excessive Cough: child will be excluded from the program if excessive coughing is noted. A doctor’s note is required before the child can return to the program.

Fever: child will be excluded from the program if the temperature is above 100.4 degrees Fahrenheit. Child may return when symptom free for 24 hours.

Fifth Disease (Parvovirus B19): child will be excluded from the program if this diagnosis is made, however, the disease is no longer contagious after the rash appears. A doctor’s note is required before the child can return to the program.

German Measles (Rubella): child will be excluded from the program until the rash has disappeared for 7 days. Cases will be reported to the health department.  A doctor’s note is required before the child can return to the program.

Head Lice (pediculosis capitis): child will be excluded from the program if live lice is found until treatment and his or her environment had been treated. Child may return to center only after the Health Office has checked them and found them to be lice free.

Hepatitis (inflammation of the liver): child will be excluded from the program until he or she had been given the appropriate treatment as directed by the primary care provider. Cases will be reported to the local health department. A doctor’s note is required before the child can return to the program.

Impetigo (streptococcal/staphylococcal): child will be excluded from the program until 24 hours after prescribed treatment has been started and lesions are covered. A doctor’s note is required before the child can return to the program.

Lethargy: child will be excluded from the program if he/she has a marked lack of energy and is unable to participate in the activities for the day.  Child may return when symptom free.

Measles: child will be excluded from the program until the rash has disappeared for 6 days. Cases will be reported to the local health department. A doctor’s note is required before the child can return to the program.

Meningitis, Bacterial (meningococcal): child will be excluded from the program. Cases will be reported to the local health department. A doctor’s note is required before the child can return to the program.

Mumps (parotitis, paramyxovirus): child will be excluded from the program. A doctor’s note is required to be obtained. Cases will be reported to the local health department.

Pain/Discomfort: child will be excluded from the program if he/she until he/she is pain free. Pain/discomfort will be used as a reason for exclusion when there is a marked lack of energy and the child is unable to participate in the activities for the day. In some cases, a doctor’s note may be required before the child can return to the program. This determination will be made by the Health Office staff.

Pink Eye (conjunctivitis): child will be excluded from the program for 24 hours after prescribed treatment has started and there is no further drainage from the eye.  

Pinworms (enterobius vermicularis): child will be excluded from the program until his/her environment has been treated as per doctor’s instructions. A doctor’s note is required before the child can return to the program.

Rash (unidentified): If a child is sent home with a rash the child will be excluded from the program until a doctor’s note is received. If this is a chronic skin condition, a doctor’s note is required for the child to remain in the program. 

Rotavirus (gastroenteritis): child will be excluded from the program until symptom free. A doctor’s note is required before the child can return to the program.

Scabies (Sarcoptes Scabiei): child will be excluded from the program until the child and his or her environment has been treated as per physician’s orders. A doctor’s note is required before the child can return to the program.

Scarletina/Scarlet Fever (Group A Streptococcal infection): child will be excluded from the program 24 hours after prescribed treatment has started A doctor’s note is required before the child can return to the program.

Shingles: child will be excluded from the program. A doctor’s note is required before the child can return to the program.

Strep (Group A Streptococcal infection): child will be excluded from the program 24 hours after prescribed treatment has started. A doctor’s note is required before the child can return to the program.

Surgery/Sutures: When a child has had surgery, sutures, or an injury requiring a cast, s/he must bring a physician’s note regarding any restriction of activities.  Also, a parent/guardian must contact the Health Manager or Health Assistant to review the child’s condition and any restrictions, to make sure child will be safe and healthy at the center.

Vomiting/Nausea: child will be excluded from the program if 2 episodes occur within 24 hours. Child may return when symptom free for 24 hours.

Wounds (open sores, lesions, rashes, etc.): All open wounds must be covered with a bandage while in the program.

Note:  All medication will be administered by trained center staff.

Expectations for Parents

  1. For families in the Center-based Program, it is the parent’s responsibility to have their child picked up within one (1) hour of being notified that the child is ill.
  2. If the child is brought to the center or boarding the bus and staff observes symptoms of illness, the child will not be accepted into the classroom or on the bus.
  3. If the parent cannot be reached, the emergency contacts from the” Emergency Contact Information” will be called.  Persons coming to pick up child must have proper identification.
  4. If the parent or emergency contact does not pick up the child that is ill, a DCS report may be filed or police may be notified if no contact can be made with the parent or emergency contacts.

Medication Policy

Obtaining Necessary Authorization

  1. The need to administer medication will originate by either the parents/guardians and/or the Physician, who may have noted this need on the child’s annual physical or other medical record.
  2. The “Parent Authorization for Medication” form that is completed and signed by both the Physician and the parent/guardian authorizes staff to administer the medication onsite.
  3. Before any prescription medication can be administered at the center the parent/guardian must meet with the Health Office staff to review the physician’s orders and complete all necessary forms.

Medication Administration Files

The staff must maintain a separate file for each child receiving medication; the file must contain record of:

  1. Signed “Parent Authorization for Medication” form to administer the medication.
  2. Instructions for administering the medication including the dose and frequency.
  3. The medication log should include:
  • the time medication was administered
  • the type of medication administered
  • the amount of medication administered
  • the name and signature of staff administering medication
  • the reason for administering medication.
  • any adverse reactions or side effects of the medication
  1. The staff must request a new supply of medication within one week prior to the end of the medication.
  2. Medications requiring refrigeration must be brought to the center by a parent or guardian in a zip lock bag and packed in ice.
  3. The Health Office staff and parents/guardians will set up an individual emergency plan for unusual reactions to the medication, including physician’s name, phone number and other pertinent information (to be kept in child’s medication file)

Medication Procedures

  1. Medication will not be given for the first time in the Floyd County Head Start Birth to Five program. A child may come to school after the first dose is administered at home with adequate time for signs of adverse reactions to be noted by the parents.
  2. Over- the -counter medication and medication by injection will only be administered when:
  • Written permission is obtained from a person licensed to prescribe medication and by parent/guardian. and/or
  • The Medication Administration form is completed by a Licensed Physician/ Nurse Practitioner, and reviewed by the Health Manage or school nurse, prior to staff administering any medication.
  • Medical Standing orders exist for Vaseline and hydrocortisone use with parent permission.
  1. The Health Office staff must receive from the parent/guardian a thirty- (30) day supply or the prescribed amount (if for less than 30 days) of the medication, non-expired, with the following information:
  • Child’s name
  • Name of medication/dosage
  • Date medication was prescribed or updated, and expiration date
  • Directions for administering: Time/frequency for the medication to be administered

 (If as-needed, also known as PRN, the time between each dose is required)

  • Possible side effects.
  • Physician's name and phone number and pharmacy name with phone number
  1. All medications will be kept in a locked box in an area inaccessible to the children. All staff members authorized to give medication will be aware of the key location. All medication must be returned to the secured area immediately after the dosage has been administered.
  2. All staff administering medication will be trained by a health professional and in accordance with any local, state or federal regulations.
  3. Staff administering medication must follow directions carefully.  A medication cup if needed with marked amounts (calibrated for giving liquid medication) must be used. Nothing should be given except water with the medication unless otherwise directed by physician.
  4. Inhalers should be accompanied by a spacer and cleansed according to directions.
  5. The staff will check if the prescription requires refrigeration and act accordingly.
  6. The staff must return unused medications to the parent/guardian.

Authorization for Emergency Medical or Dental Treatment

In the event the parent/guardian cannot be located the” Emergency Consent; Authorization for Medical Care for a Minor Child” form allows your child to receive emergency medical or dental treatment until the parent or guardian arrives.

Emergency Procedure

In the case of a severe accident or illness to a student, Floyd County Head Start Birth to Five will do the following:

  1. Have an adult stay with the child at all times.
  2. Call 911.
  3. Notify the parent/guardian at home or work.
  4. Have an adult accompany the child in the ambulance, and will take the child’s health record, Emergency Contacts and “Emergency Consent; Authorization for Medical Care for a Minor Child.”
  5. Ensure the Health Manager is notified.

Accident Procedure

If a child sustains any type of injury not requiring medical attention, the child’s parent will be notified by the Teacher, Family Services, or other program staff member by Accident/Illness Report Form or phone call, depending on injury.  

All accidents will be documented on an Accident/Illness Report Form.  An accident report will be prepared by the child’s teacher immediately after the child is treated. One copy of this report will be given to the Health Office, and the other will be given to the parent/guardian.

First aid will be administered in the classroom and may consist of a cold compress, when appropriate.  Open wounds may be cleaned, using soap and water only.  A non-medicated Band-Aid or sterile cloth may be used to cover the exposed area.

  1. Community Resources

Alcohol & Drug Abuse

Alcoholics Anonymous                                

502-582-1849

www.loukyaa.org

24/7 Meetings in various locations/

Support Groups

Al-Anon & Alateen

1-888-425-2666

www.al-anon.org

24/7 Support for friends and

Family members

Associates in Counseling & Psychotherapy

2627 Charlestown Road

New Albany, IN 47150

812-944-1550

www.acp-indiana.com

Individual, family, & group counselling

Behavioral Health Services

Clark Memorial

1220 Missouri Avenue

Jeffersonville, IN 47130

812-283-2811

www.clarkmemorial.org/behavior-health

Wellness & Recovery Program

Inpatient, Outpatient, & Detox programs

Child Place

2420 E. 10th Street

Jeffersonville, IN 47130

812-282-8248

www.childplace.org

Provides substance abuse treatment/

Outpatient counselors

CMA Crystal Meth Anonymous

1-855-638-4373

www.crystalmeth.org

24/7 Support seeking recovery

Family Ark Behavioral Health Center

215 Rainbow Way

Jeffersonville, IN 47130

812-284-1760

www.thefamilyark.org

Chemical dependency treatment

Floyd County Token Club

506 Pearl Street

New Albany, IN 47150

812-725-1009

AA Meetings

Lifespring

Various Locations

812-280-6606

www.lifespringhealthsystems.org

Day treatment available on sliding fee scale

Marijuana Anonymous

1-800-766-6779 call or text

www.marijuana-anonymous.org

24/7 Hotline

Our Place Drug & Alcohol Education Services

400 E. Spring Street

New Albany, IN 47150

812-945-3400 or 800-276-9773

www.ourplaceinc.org

Early intervention & treatment program for substance abuse-sliding fee scale

Pregnancy Promise Program

888-467-2717

pregnancypromise.in.gov

Maternal & Infant recovery from opioid use

Salvation Army

812-944-1018

Provides transportation to treatment

centers in Indy

Seven Counties

502-583-3951

24/7 Addiction Help

Substance Abuse & Mental Health Services

800-662-4357

24/7 Treatment Referral

Sunrise Recovery Outpatient Center

1505 Allison Lane

Jeffersonville, IN 47130

812-913-0040

Substance abuse treatment, metal illness,

Offers transportations ask about when calling

Turning Point Center

1060 Sharon Drive

Jeffersonville, IN 47130

812-283-7116

www.lifespringhealthsystems.org

In-patient detox, sliding scale fees

Wellstone Regional Hospital

2700 Vissing Park Avenue

Jeffersonville, IN 47130

812-284-8000 or 1-877-999-WELL

www.wellstonehospital.com 

24/7 In-patient & out-patient services

Child Care Services

Brighter Futures Indiana Child Care         

Resource & Referral line

1-800-299-1627

En Espanol 1-866-8659-7056

Child care referrals & help getting childcare assistance

Counseling

Associates in Counseling & Psychotherapy

2627 Charlestown Road

New Albany, IN 47150

812-944-1550

www.acp-indiana.org 

Individual, family, and group/Trauma

Specialties/Psych educational groups

Brandon’s House

1618 Beeler Street

New Albany, IN 47150

812-949-2499

www.brandonshousein.com 

Free counseling to adolescents & families

Child Care Development Fund/RVR

River Valley Resources, Inc.

800 E. 8th Street

New Albany, IN 47150

812-949-4381 or 855-943-8937

www.earlyedconnectfssa.in.gov

to apply online for RVR

Indiana Child Care Finder

in.gov/fssa/childcarefinder/

Center for Women and Families

4919 Charlestown Road

New Albany, IN 47150

812-944-6743

www.thecenteronline.org

Domestic Violence/Rape Crisis

Hosparus Grief Counseling Center

612 E. Spring Street

New Albany, IN 47150

812-948-4862 or 888-345-8197

24/7 Hotline 844-237-2331

www.hosparushealth.org 

Individual, family, group support grief counseling

Child Advocacy & Parental Support

CAPS-New Hope Services

1302 Wall Street

Jeffersonville, IN 47130

812-288-4304

www.newhopeservices.org

Case management service free to families with children 0-1

Childplace, Inc.

2420 E 10th Street

Jeffersonville, IN 47130

812-282-8248

www.childplace.org

Counseling for families and children/Residential care/Adoption and Foster care

Clark Memorial Behavioral Health

1220 Missouri Avenue

Jeffersonville, IN 47130

812-283-2811

www.clarkmemorial.org/behavior-health

24/7 Services

Dougherty Counseling Services

1919 State Street #8

New Albany, IN 47150

812-944-2532

Individual, family, and couples counseling

Family Ark Behavioral Health Center

215 Rainbow Way

Jeffersonville, IN 47130

812-284-1760

www.thefamilyark.com

Individual, family, and group counseling

Family and Children’s Place

136 E. Cottom Avenue

New Albany, IN 47150

812-944-6120

www.familyandchildrensplace.org

Individual, family, group, and school-based

Counseling/Supervised visitation

Family Time, Inc.

350 Missouri Avenue

Jeffersonville, IN 47130

812-881-0292

Family casework, Fatherhood engagement, Family Centered therapy, and Parent education

Home of the Innocents

1218 E Oak Street

New Albany, IN 47150

502-596-1000

www.homeoftheinnocents.org

Residential treatment services/Outpatient mental health counseling children, adolescents, & adults

Life Spring Main Center

460 Spring Street

Jeffersonville, IN 47130

812-280-2080 or 1-800-456-2117

www.lifespringhealthsystems.org

Our Place, New Beginnings Program

400 E Spring Street

New Albany, IN 47150

812-945-3400

www.ourplaceinc.org

Parent/Child relationship & Divorce/Separation

Personal Counseling Service, Inc.

1205 Applegate Lane

Clarksville, IN 47129

812-283-8383

www.pcs-counseling.org

Sliding scale fee/Psychological testing, Trauma therapy, & counseling individuals & families

St. Elizabeth Catholic Charities

702 E Market Street

New Albany, IN 47150

812-949-7305

www.stecharities.org

Supported living and counseling services

Seven Counties Crisis Hotline

Adult Crisis line 502-589-4313

Child Crisis line 502-589-8070

www.sevencounties.org

24/7 Hotline

Wellstone Regional Hospital

2700 Vissing Park Avenue

Jeffersonville, IN 47130

812-284-8000

www.wellstonehospital.com

In-patient & out-patient treatment for adults, adolescents, and children

Consumer Debt & Tax Preparation

Community Action Southern IN,                 

201 E. 15th Street

Jeffersonville, IN 47130

VITA Tax 812-590-4064

Credit Workshop 812-288-6451

www.casi1.org

Budget counseling/Tax preparation

Developmental Services

Rauch Inc.

2525 Charlestown Road

New Albany, IN 47150

812-945-4063

www.rauchinc.org

Early intervention services & related therapies

age 0-3. Summer camp ages 9-17 with

developmental disability

First Steps of Southern IN.

215 E. Spring Street

New Albany, IN 47150

812-913-7333 or 800-941-2450

Goodwill of Southern Indiana

Children’s Learning Center

1329 Applegate Lane

Clarksville, IN 47129

812-207-2312

Education

Ahren’s Educational Resource Center

546 S 1st Street

Louisville, KY 40202

502-485-3400

Consumer Credit Help

1-866-464-5243

Credit Assistance

Healthy Families-New Hope Services

1302 Wall Street

Jeffersonville, IN 47130

812-288-4304

www.newhopeservices.org 

Services to support families preparing and adjusting to a new baby

Lifespan Resources

33 State Street

New Albany, IN 47150

812-948-8330 or 812-948-6428

www.ilsr14.org

Providing services to all ages with disability such as Care giving, Home care, Meals on wheels, and transportation

www.jefferson.k12.ky.us

GED training & basic skills training

Goodwill of Southern Indiana

The Excell Center

Adult High School Ed Program

317-524-3925 or 317-524-4503

Homework Hotline

1-877-725-7673

www.askrsose.org 

Free math & science tutoring services grades 6-12

Indiana IEP Resource Center

1-317-757-8297

www.indianaieprc.org 

Resources for understanding IEP

Indiana Online Adult Education

High School Equivalent FREE

812-610-2145

www.iooadulted.com

Employment & Training

Crown Services

3823 Charlestown Road

New Albany, IN 47150

812-944-7894

www.crownservices.com

Temporary Employment

Goodwill of Southern Indiana, Inc.

Employment Services

Services Locations

812-283-7908

www.web1si.org

Vocational Services, Interviewing, and job search

Job Corps/American Business

222 E. Ohio Street

Indianapollis, IN 46204

317-524-6788

www.jobcorps.gov 

Training program for qualifying individuals

Ivy Tech Community College

8204 Highway 131

Sellersburg, IN 47172

812-246-3301

www.ivytech.edu/

Information on financial aid and career planning

IUS Adult Student Center

4201 Grant Line Road

New Albany, IN 47150

812-941-2650

www.ius.edu/admissions 

Career planning and vocational training  

New Albany Floyd County Schools

2813 Grant Line Road

New Albany, IN 47150

812-949-4200

www.nafcs.k12.in.us

Reisz Adult Leaning Center

1613 E. Spring Street

New Albany, IN 47150

812-981-3777

Enrollment information

People Ready

914 Eastern Blvd. Ste. 300

Clarksville, IN 47129

812-284-6234

www.peopleready.com 

Pre-qualify with 2 forms of ID/work daily

New Hope Services, Inc.

Adult Services

725 Wall Street

Jeffersonville, IN 47130

812-288-8248

www.newhopeservices.org 

Employment Services, Vocational training, and

Skills training

Rauch Employment & Interpretive Services

845 Park Place

New Albany, IN 47150

812-945-4063

www.rauchinc.org

Services for those with disabilities

Vocational Rehabilitation Services

1452 Vaxter Avenue

Clarksville, IN 47129

812-288-8261

www.in.gov

Employment services & training

Family Support Services

Autism Society of Kentuckiana

812-923-1129

www.ask-lou.org

Meeting, Workshops, & Resources

Department of Education

Office of Special Education

1-877-851-4106

www. in.gov/doe/students/special-education/

Assistance with special education laws & rules

Goodwill of Southern Indiana, Inc.

Pediatric Therapies

1329 Applegate Lane

Clarksville, IN 47129

812-283-7908

www.web.1si.org

Pediatric therapy with special needs and Autism resource network of Indiana

Food Pantry

Centenary United Methodist

2231 Green Valley Road

New Albany, IN 47150

812-944-7696

www.centenaryumcna.org 

Free meals Thursday 6pm &

2nd & 4th Sundays 4:30pm

Charlestown Road Southern Baptist Church

2404 Charlestown Road

New Albany, IN 47150

812-944-2780 Call Tues.-Sat. to receive a box

www.crsbc.org

Work One

2125 State Street Ste. #16

New Albany, IN 47150

812-948-6102

www.workoneregion10.com

Employment referral, adult education, and literacy program

Insource: Special Education Parent Support

812-454-1927

www.insource.org

One on One assistance to families

JM Autism Foundation SIGS

4343 Security Pkwy

New Albany, IN 47150

812-725-8101

www.jmautismfoundation.com

Resource & referral to help access ABA therapy for parents and families

New Hope Services, Inc. CAPS Program

Child Advocacy & Parental Support

1302 Wall Street

Jeffersonville, IN 47130

812-288-4304

www.newhopeservices.org

Providing families with in home case management support and parenting education

Colgate Baptist Church

125 E Montgomery Avenue

Clarksville, IN 47129

812-282-8345

www.seindianabaptist.org

Community Kitchen

1611 Spring Street

Jeffersonville, IN 47130

812-283-0808

www.jeffersonvillecommunitykitchen.org

Eastside Christian Church

2319 Veterans Pkwy

Jeffersonville, IN 47130

812-288-9061

www.discovereastside.com/local

Open Weds. 11-2pm

First Baptist Church-Hope Center

930 Market Street

Charlestown, IN 47111

 812-256-3421

www.fbctown.com

Mon. & Thur. 1-3pm

Georgetown Christian Church

9420 IN-64

Georgetown, IN 47122

812-951-2240

Open every Wed. 12-4pm

Bring ID & SS card for everyone in household

Graceland Baptist Church

3600 Kamer Miller Road

New Albany, IN 47150

812-944-6448

Must call Thurs. for food Tues.

Hope Southern Indiana

1200 Bono Road

New Albany, IN 47150

812-948-9248

www.hopesi.org

North Clark County Outreach Center

240 Harrison Street

Charlestown, IN 47111

812-256-2633

The Floyd County Public Library

180 W. Spring Street

New Albany, In 47150

812-944-8464

By appointment only

https://floydlibrary.org/community-corner/

Furniture, Household Items, & Clothing

Goodwill of Southern Indiana, Inc.Stores

1329 Applegate Lane

Clarksville, IN 47129

812-283-7908

www.web.1si.org

Northside Christian Church

Midtown Food Pantry

1423 E Oak Street

New Albany, IN 47150

812-945-8704        

Tues./Thurs. 5:30-6:30pm

Oak Park Christian Ministries

3200 Holman’s Lane

Jeffersonville, IN 47130

812-283-8355

Wed. 9-11am, 12:30-1:30pm

Center for Lay Ministries

Food Pantry

213 E. Maple Street

Jeffersonville, IN 47130

812-282-0063

www.centerforlayministries.org

Salvation Army

2300 Green Valley Road

New Albany, IN 47150

812-944-1018

www.salvationarmyusa.org 

St. Luke’s Loaves & Fishes Ministry

329 Walnut Street

Jeffersonville, IN 47130

812-282-3383

www.stlukes.cc

Hot meal Saturdays 11:30

New Albany Corps Community Center

2300 Green Valley Road

New Albany, IN 47150

812-944-1018

St. Elizabeth Charities/Marie’s Closet

305 E. 7th Street

New Albany, IN 47150

812-941-0563

Tues. & Thurs. 10:00-2:00pm

Health Care

Choices for Women

2656 Charlestown Road

New Albany, IN 47150

812-941-0872

www.choiceslrc.org

Pregnancy test, STD screening & Treatment

Family Health Center

1000 E Spring Street

New Albany, IN 47150

812-941-1701

www.fhcenters.org

Medical & dental care on sliding scale fees

Floyd County Health Department

1917 Bono Road

New Albany, IN 47150

812-948-4726

www.floydcountyhealth.org

Immunizations for children under 18, HIV/STD

care, and Prenatal care

Healthier Community Initiative – Floyd Memorial Hospital

1850 State Street

New Albany, IN 47150

812-981-7291

www.baptisthealth.com/floyd

Free health screenings, blood pressure, heart screening, colon cancer, and skin cancer

Home of the Innocents-Open Arms

Children’s Health

1050 E Market Street

Louisville, KY 40202

502-596-1040

www.homeoftheinnocents.org 

Medical, dental, vision, radiology, audiology

services, and care for medically fragile children

Hoosier Health Wise Helpline:

1-800-889-9949

Healthy Indiana Plan (HIP) Medicaid

        

Hope Care Clinic-New Hope Services, Inc.

1302 Wall Street

Jeffersonville, IN 47130

812-288-1223

www.newhopeservices.org

Annual Medical Exams/Birth Control/STD Test

Indiana Poison Control Center

1-800-222-1222

www.indianapoison.org

Immediate free treatment advice in case of exposure to poisonous or hazardous substances 24/7

Kosiar For Kids

982 E Parkway

Louisville, KY 40217

www.kosiar.org

Financial assistance program for medical bills, equipment, etc.

Life Springs Community Medical Services

1036 Sharon Drive

Jeffersonville, IN 47130

812-280-6606

www.lifespringhealthsystems.org

Primary care services/Immunizations/Well child Services

Medicaid

1-800-403-0864

www.medicaid.gov

Call to apply for insurance program

Medicare

1-800-633-4227

www.medicare.gov

Call to apply for insurance program

Pregnancy Plus Line

601 E Market Street

New Albany, IN 47150

812-949-7305

www.stecharities.org

Pregnancy Counseling

Planned Parenthood

412 New Albany Plaza

New Albany, IN 47150

317-205-8088

www.plannedparenthood.org

Pregnancy Promise Program

402 W. Washington Street

Indianapolis, IN 46204

888-467-2717

www.prenancypromise.in.gov

Prenancy & Opiod use

National Prescription Assistance Center

3465 Budd Road

New Albany, IN 47150

812-944-1300

www.nationalprescriptionassistance.com

Prescription Assistance

Norton’s Children’s Hospital

231 E Chestnut Street

Louisville, KY 40202

502-629-6000

www.kosair.org

Pediatric emergency care and specialists

(IN Medicaid)

Homeownership

Community Action of Southern IN

1613 E 8th Street

Jeffersonville, IN 47130

812-288-6451 EXT. 2113

Home buyers workshop held quarterly

Habitat for Humanity

711 E 8th Street

New Albany, IN 47150

812-948-1235

www.habitatofi.org 

Housing assistance

Housing and Shelter

Community Action of Southern IN

Housing Choice Voucher-Section 8

201 E. 15th Street

Jeffersonville, IN 47130

812-288-6451 Ext. 2217  

www.casi1.org

Housing assistance

U of L Dental Clinic School of Dentistry

501 S Preston Street

Louisville, KY 40202

502-852-5096

www.louisville.edu/dentistry/patient-care

Dental care for those without insurance

WIC – Floyd County

1917 Bono Road

New Albany, IN 47150

812-948-1564

www.womeninfantschildrenoffice.com

Indiana Housing & Community Development

www.in.gov/ihcda

Online resources, training and programs

USDA Rural Development

www.rd.usda.gov/in 

Online assistance in buying a home for very low and moderate income families

Center for Women & Families

4919 Charlestown Road

New Albany, IN 47150

502-581-7222 or 844-237-2331

www.thecenteronline.org

Domestic violence emergency shelter

Clark County Youth Shelter-Safe Place

118 E Chestnut Street

Jeffersonville, IN  47130

812-284-5229

www.ccysfs.org 

Emergency housing for youth

Floyd County Youth Shelter

2524 child Suite 108

New Albany, IN 47150

812-948-5481

www.opendooryouthservices.com

Referral from DCS or Juvenile Probation is needed prior

Haven House

1727 Green Street

Jeffersonville, IN 47130

812-285-1197

Emergency shelter

Legal Services

CASA-Court Appointed Special Advocates

115 E. Spring Street Suite 416

New Albany, IN 47150

812-920-3002

www.casafloydcounty.org

Volunteer advocate in the best interest of the child in the courtroom and community

Floyd County Clerk

311 Hauss Square Room 235

New Albany, IN 47150

812-948-5411

www.floydcounty.in.gov

Child Support, Small Claims, Evictions,

Case Filings, and Voter Registration

Floyd County Child Support

311 Hauss Square

New Albany, IN 47150

812-948-5411

www.floydcountyclerk.org

St. Elizabeth’s Catholic Charities

702 E Market Street

New Albany, IN 47150

812-949-7305

www.stecharities.org

Youth maternity pregnant women, homeless shelter, and transitional living assistance for

women and children

Wayside Christian Mission

432 Jefferson Street

Louisville, KY 40202

502-584-3711

www.waysidechristianmission.org

24/7 Emergency center/shelter

Floyd County Probation

311 Hauss Square Room 123

New Albany, IN 47150

812-948-5448

www.floydcounty.in.gov

Probation Office

 

Indiana Legal Services-New Albany

3303 Plaza Drive Suite 5

New Albany, IN 47150

812-945-4123 or 1-800-892-2776

www.indianalegalservices.org

Legal representation, consultation, and advice for families

Indiana Child Support-Indianapolis Office

1-800-840-8757

www.in.gov

Pro Bono Program of Indiana Judicial District 14

PO Box

New Albany, IN 47150

812-949-2292

www.courts.in.gov/probono

Legal assistance

Maternity & Baby Supplies

Choices Life Resource Center &

Crib For Kids Project

2656 Charlestown Road

New Albany, IN 47150

812-941-0872

www.choiceslrc.org

Free parenting and life skill classes. Participants may receive supplies for maternity through preschool such as diapers, clothing, and formula appointments are required.

Family and Children’s Place-HANDS Program

136 E. Cottom Avenue

New Albany, IN 47150

502-893-3900

www.familyandchildrensplace.org

Voluntary home visitation program for pregnancies and births, stable child growth and development, safe homes and self-sufficient families

Manger Baby Shop

7315 County Line Road

New Albany, IN 47150

812-246-6557

Diapers, formula, clothing and other essential items for infants

Parenting Classes

Clark County Youth Shelter

812-284-5229

www.ccysfs.org

Parenting education classes on abuse prevention, effective parenting, and keeping children safe. This program is free to any resident in Clark or Floyd

Family Ark Behavioral Health Center

215 Rainbow Way

Jeffersonville, IN 47130

812-282-1760

www.thefamilyark.org

Medication management, diagnostic, services,

assessments, psychiatric testing, and evaluations

Safe Haven Law

1-866-992-2291

Enables responsible person to hand over an infant anonymously without fear of arrest or prosecution/baby less than 30 days old may be given to any Indiana Firefighter, Physician, Nurse, Paramedic, Law Enforcement, or Medical Technician

www.safehavenbabyboxes.com

St. Elizabeth’s Catholic Charities

702 E Market Street

New Albany, IN 47150

812-949-7305

www.stecharities.org

Free weekly baby food, diapers, and formula

Free monthly clothing closet

Home of the Innocents-PASS Class

1218 Oak Street

New Albany, IN 47150

502-596-1303

www.homeoftheinnocents.org

Free parent education class & support group

Hope Southern IN Neighborhood Place

1200 Bono Road

New Albany, IN 47150

812-948-9248

Our Place Inc. Families in Transition

& New Beginnings

400 E Spring Street

New Albany, IN 47150

812-945-3400

www.ourplaceinc.org

Parent/Child relationship, Divorce Separation

(2 sessions) Counseling (10 week series)

Respite Services

Blue River Services

1365 Old Hwy 135

Corydon, IN 47112

812-738-4541

www.brsinc.org

Care for families supporting developmental or elderly challenges

Home of the Innocents-Respite Services

1100 E Market Street

Louisville, KY 40202

502-596-1331

www.homeoftheinnocents.org

Kaiser Home Support Services

2633 Grant Line Road

New Albany, IN 47150

812-945-6868

www.kaisersupport.org

Assistance maintaining your home, personal care

and remaining active

Resources

Clarksville Public Library

1312 Eastern Blvd.

Clarksville, IN 47129

812-285-5640

www.jefflibrary.org

Free wi-fi, Programs & activities for all ages

Floyd County Health Deparment

1917 Bono Road

New Albany, IN 47150

812-948-4726

www.floydcountyhealth.org

Vital Statistics-Birth Certificates

Jeffersonville Public Library

LifeSpan Resources

33 State Street

New Albany, IN 47150

812-948-8330

www.lsr14.org

Provides resource services for elderly

New Hope Services, Inc.-Respite Services

1302 Wall Street

New Albany, IN 47150

812-288-4304

www.newhopeservices.org

Care for families supporting developmental or elderly challenges

Jeffersonville Public Library

211 E Court Avenue

Jeffersonville, IN 47130

812-285-5630

www.jefferson.lib.in.us

Free wi-fi, Programs & activities for all ages

Carnegie Center for Art & History

201 E. Spring Street

New Albany, IN 47150

812-944-7336

Free admission

Galena Digital Library

6954 Hwy 150

Floyds Knobs, IN 47119

812-949-3060

New Albany Public Library

180 W Spring Street

New Albany, IN 47150

812-944-8464

www.nafclibrary.org

Free wi-fi, Programs & activities for all ages

Safelink – Wireless Phone

1-800-Safelink

www.safelinkwireless.com

Free wireless phone service available to those on Medicaid, Food Stamps, SSI, TANF, and other Indiana assistance

Social Services

DCS – Clark County

1421 E. 10th Street

Jeffersonville, IN 47130

812-288-5444

www.in.gov

Child support, Child protective services,

and Foster care

DCS – New Albany

2610 Charlestown Road

New Albany, IN 47150

812-949-4056

www.in.gov

Child support, Child protective services,

and Foster care

Support Groups

AIDS Hotline

800-232-4636

24/7 Dial 6 for Group Counseling

American Cancer Society

1-800-227-2345

www.cancer.org

24/7 Cancer support caregivers and survivors

Cancer Support Group

1850 State Street

New Albany, IN 47150

812-945-4000

Cancer support caregivers and survivors

Center for Women and Families

4919 Charlestown Road

New Albany, IN 47150

502-581-7222

Salvation Army-Christmas Assistance Program

2300 Green Valley Road

New Albany, IN 47150

812-944-1018

www.salvationarmyusa.org

Call for application process

Family and Social Services

1-800-403-0864

www.in.gov

Food Stamps, Medicaid, & TANF

Metro United Way

211 or 812-206-7515

www.metrounitedway.org 

Social Security Office

3700 Blackiston Blvd.

New Albany, IN 47150

866-331-9073

www.socialsecurityhop.com

SSI Benefits

www.thecenteronline.org

24/7 Intimate partner abuse/sexual violence

Floyd County Tobacco Prevention &

Cessation

400 E Spring Street

New Albany, IN 47150

1-800-QUIT-NOW

Assistance to quit smoking & Chew

Gambling Recovery/Treatment

800-994-8448

www.in.gov/igc

My Club-Christian Formation Ministries

812-945-0886

www.christian-formation.org

Mentoring Program for children (6-17) with an

incarcerated or recently-released parent.

Veteran Support

800-273-8255

www.texvet.org

Peer support and Vet to Vet support

Translators

Rauch Interpretive Services

215 E Spring Street

New Albany, IN 47150

812-945-4063

Sign language offered

Transportation

Blue River Services

1365 Old Hwy 135

Corydon, IN 47112

812-738-1681

www.brsinc.org

Medical transport, doctor appointments and

hospital visits

LCP Transportation LLC

1-800-508-7230

www.lcptransportation.com

Medicaid Cab statewide, local, and long distance

travels

Ride Wise-Ride Service to/from Medical visits

800-356-1204

For MDWise participeints,Hoosier Healthwise & Healthy Indiana Plan members

 

Trustees Office

Floyd County

311 Hauss Square B03

New Albany, IN 47150

812-948-5498

Residence only/application required

Servicios Hispanos-Hispanic Services

Hispanic Connection of Southern Indiana

1410 Charlestown-New Albany Pike Ste 101

Jeffersonville, IN 47130

812-944-1292

Translation from English to Spanish and Spanish to English

LifeSpan Transportation

812-948-8330 Clark & Floyd

www.lsr14.org/transportation

Medicaid Transportation

Medicab

1-888-663-9990

Medicaid cab services

TARC

502-585-1234

www.ridetarc.org

Public Transportation

incarcerated or recently-released parent.

Jeff/Clark County

632 E Court Avenue

Jeffersonville, IN 47150

812-285-6240

Residence only/application required

812-282-0063

www.ceter4layministries.com

Energy assistance

Utility Assistance

Community Action of Southern Indiana

201 E. 15th Street

Jeffersonville, IN 47130

812-288-6451

www.casi1.org

Hope Southern Indiana

1200 Bono Road

New Albany, IN 47150

812-948-9248

www.hopesi.org

Energy assistance/Eviction assistance

Victims of Violence

Adult Protective Services

812-285-6364

www.in.gov

Elder Abuse

Center for Women & Families

4919 Charlestown Road

New Albany, IN 47150

812-944-6743,Interpreter 812-581-7222

Toll free crisis line 844-237-2331

www.thecenteronline.org

24/7 Intimate Partner Abuse/Sexual Assault

Family and Children’s Place

Child & Family Services

136 E. Cottom Avenue

New Albany, IN 47150

812-944-6120

www.familyandchildrensplace.org

Individual, family, group and school-

-based counseling who have experienced trauma

Floyd County Child Protective Services

824 University Woods Drive

New Albany, IN 47150

812-949-4056

www.in.gov

Child Abuse 

Salvation Army

2300 Green Valley Road

New Albany, IN 47150

812-944-1018

www.salvationarmyusa.org

Utility assistance

St Vincent de Paul

428 E Lewis & Clark Parkway

Clarksville, IN 47129

502-584-2480 Ext. 345

www.svdplou.org 

Utility assistance

Vectren Energy Delivery

1-800-227-1376

www.vectren.com

Utility assistance

Child Protective Services

1-800-800-5556

www.in.gov

24/7 Hotline

Family Ark

101 Noah’s Lane

Jeffersonville, IN 47130

812-282-8479

www.thefamilyark.org

Group Therapy/SAFE/Sexually Maladjusted

Youth

Help Child National Child Abuse

1-800-422-4453

www.childhelp.org

24/7 Hotline

Hoosier Hills PACT

812-883-1959

www.pactchangeslives.com/hoosier-hills-pact/

24/7 Hotline/Shelter/Support/Crisis

Indiana Sex & Violence Registry

www.sheriffalerts.com

24/7 Register for email alerts

National Sexual Assault Hotline

1-800-656-HOPE

24/7 Rape Hotline and live Cha

Vision and Hearing

Community Lions Club-New Albany

226 Pearl Street

New Albany, IN 47151-0281

Donna Robinson 812-945-1201

www.drobinson8828@sbcglobal.net

Eyeglasses Assistance

Hearing Aid-Bridgepointe

1329 Applegate Lane

Clarksville, IN 47129

812-283-7908

Hearing Aid Assistance

Youth Services

Big Brothers Big Sisters-Kentuckiana

1-877-588-2300 or 812-284-4001

www.Bbbsky.org 

Mentoring ages 7-17

New Albany Boys & Girls Club

1721 Ekin Avenue

New Albany, IN 47150

812-944-4343

www.bgckyana.org

After School care/Summer care/Sports

Recreation programs

Indiana TTY

711 or 877-446-8722

1-800-435-8590 Spanish

www.relayindiana.com

Free service that provides full telephone

communications accessibility to people who

are deaf, hard of hearing, or speech impaired

Salvation Army Summer Camp/Supper Club

2300 Green Valley Road

New Albany, IN 47150

812-944-1018

www.salvationarmyusa.org

Numerous activities grades K-12

YMCA-Southern Indiana

Floyd and Clark County

812-206-0688

www.ymcasi.org

Exercise programs & recreational activities