Privacy Policy

**Last Updated:** October 2026

Eskool ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application and website (collectively, the "Service").

## 1. Information We Collect

We collect information to provide a better, more secure educational experience. The types of data we collect include:

* **Personal Information:** Name, email address, phone number, and physical address when you register.

* **Academic Information:** Grades, exam results, attendance records, routines, homework submissions, and enrolled subjects.

* **Financial Information:** Fee invoices and fee payment proof receipts uploaded via our Service.

* **Communications:** Messages sent through our secure Chat system, notices, and feedback.

* **Usage and Device Data:** Request IDs, IP addresses, browser/device user-agent strings, and interaction logs (tracked securely via our Audit System for security and debugging purposes).

## 2. How We Use Your Information

We use the collected information for the following purposes:

* **Providing the Service:** Facilitating school operations, tracking attendance, distributing homework, and generating academic reports.

* **Communication:** Sending important notices, academic alerts, and facilitating peer-to-peer or teacher-student chat.

* **Security & Auditing:** Monitoring for unauthorized access, investigating security incidents, and maintaining reliable audit logs of system actions.

* **Improvement:** Analyzing usage trends to improve the app's performance and user experience.

## 3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

* **Within Your Institution:** Your data (such as attendance, homework, and grades) is shared with authorized teachers, administrators, and your linked parent/guardian accounts.

* **Service Providers:** We may share data with trusted third-party vendors who assist us in operating the Service (e.g., Cloudinary for secure file storage, cloud hosting providers). These providers are bound by strict confidentiality agreements.

* **Legal Requirements:** We may disclose your information if required to do so by law, court order, or governmental request.

## 4. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including robust role-based access control (RBAC), secure JWT authentication, and transactional audit logging. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

## 5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by your educational institution or applicable law. Upon deletion of your account, your data will be securely purged from our active databases, though some residual data may remain in secure backups for a limited time.

## 6. Children's Privacy

Eskool is an educational tool used by children under the supervision of their schools and parents. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent or authorization from the school. If we learn we have collected such information without proper consent, we will delete it promptly.

## 7. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact your school administrator, who controls your primary academic records, or contact us directly.

## 8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

## 9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

**Email:** privacy@eskool.com  

**Website:** www.eskool.com