BigSexyPlush --- Jupiter & Mars --- BIGSEXYPLUSH.COM

Terms of Service

Last Updated on June 10, 2020

By commissioning BSP, you are stating that you have 
read, understand, and agree to the policies detailed in this document.

You must be at least 18 years of age to order from the BSP custom plush workshop or BSP Etsy store.

Please contact us  if you have any questions or concerns: bigsexyplush@gmail.com

Plush Size & Detail

As indicated by the name, Big Sexy Plush, we specialize in large and life-size custom plushies!

Reasonable sizes are 2-13 feet  tall for bipeds, and 2-6 feet  tall for quadrupeds.
You may prefer to order a Mini BSP Custom Plush as a proof-of-concept before placing a larger commission.

If you’d like to order an extremely oversize plush, BSP would be happy to discuss special pricing and shipping details.

Size may not always be the biggest factor for cost. Ordering secialty materials, deluxe details, dense fluff filling, and other special features for your plush will affect the price. To better suit your budget, these details can be simplified.

Once sewing has started, any additions or changes to the plush design may incur extra fees.

Character Design

BSP cannot make a plush of a copyrighted character, unless you are the owner of the character or you provide written permission from the owner. However, I can create a likeness "inspired by" a character. Some colors and details about the character may need to be changed to facilitate this. Please discuss these details via email.
A visual concept for the project must be approved before work begins. This can be a drawing and/or digital 3D model.
The buyer assumes ownership of any artwork created for their plush project. In-house artwork cost is non-refundable.

BSP is a small workshop, not a factory or a mass-producer. Custom orders create unique, artistic plushies!

Payment & Timetable

BSP offers flexible payment plans for custom commissions, so you may pay in smaller portions over time.

BSP accepts PayPal only, and uses an invoice system. Go to PayPal.com for more information on how this works.

For the majority of custom orders, a non-refundable 20% down-payment will be required to order.
The remaining cost of the plush will be invoiced to you separately through PayPal.

At least half of the total cost of the plush must be received before sewing begins.

Once materials are ordered and sewing has begun, any changes required are the clients' financial responsibility.

Unlike with digital media that is flexible and easy to revise, plushies require a lot of physical labor to create, and even small changes are difficult to accomplish once the plush is fluffed and finalized.

Full payment & shipping cost is required before the plush can be shipped.

Orders may be expedited for an extra fee, depending on BSP’s current workload and availability.
If your payments have stopped for longer than 6 months and you don't reply to any email reminders, we assume you have abandoned the project and we reserve the right to cancel the order and keep the downpayment. If you resume contact at a later date, we can negotiate a new cost for the project.

Proper PayPal Practices

BSP operates with an invoice system, and uses the online shipping system provided through PayPal.
Be sure to double-check that the correct shipping address is in PayPal when you make your final payment.
BSP is not responsible for the accuracy of shipping information submitted by the customer.
USPS may not allow a refund on every shipping label depending on the case, so double-check your address.
If there are shipping mistakes on your part, you must pay for the return shipping and a replacement shipping label.
Domestic shipments are insured for a max of $500. International shipments are insured for a max of $200.
Plush shipping may certainly be insured for more if the customer accepts the extra insurance cost.
BSP is not responsible for loss of uninsured plushies.

If you’d like an expedited shipping speed or want to use a different courier, please discuss it via email. Special shipping may incur extra fees. For international shipping, pricing and speed may vary. BSP is not responsible for import fees or other shipping customs requirements outside of the US. Please discuss any concerns prior to finalizing your order.

Returns, Cancellations, & Refunds

If your payments have stopped for longer than 6 months and you don't reply to any email reminders, we assume you have abandoned the project and we reserve the right to cancel the order and keep the downpayment. If you resume contact at a later date, we can negotiate a new cost for the project.

Any in-progress order that is cancelled and refunded will have the cost of sunk labor and materials subtracted.

If an order is cancelled and warrants a refund of $400 or more, there will be an additional 10% cancellation fee.
If an order is cancelled and warrants a refund of $900 or more, there will be an additional 25% cancellation fee.
Depending on the refund amount, it may take up to 120 business days to be paid in full.
Due to the unique and personal nature of BSP custom plushies, our workshop usually cannot accept returns.

Regarding returns: If the plush was shipped to you and hasn't been handled, you may negotiate a return, pay for the adjustments to your plush, or surrender the plush back to us. At that point you may receive a refund if we are able to resell the plush. Another option is selling the plush yourself to avoid our shipping and handling fees.
Only if something is missing from the order by our error, can we offer a refund or replacement parts.

The refunds we can provide are related to aspects or items missing from the agreed-upon order.

If you have any issue after sending a payment, please do not open a PayPal dispute. This will only slow down the resolution process and make it more difficult for me to assist you in resolving the issue. Please communicate with us first.

Communication & Updates

Please see the Commission Status Chart to check the status of your plush order. It is updated regularly.

BSP is a two-person team and we work on multiple plushies for multiple clients at once, not always in listed order.
Our normal business hours are Monday-Friday, 8am-5pm PST.

If you contact BSP about updates and do not receive a response in a few days, this means our email queue is very busy.
Rest assured we’ll take time to carefully read each message and will get back to you as soon as we can.

If you repeatedly contact us asking about updates and it becomes a distraction or disruption of workflow, your order may be cancelled. We reserve the right to cancel your commission if we feel uncomfortable with your methods of communication, or we are being harassed or unduly pressured. We request that you maintain a professional and business-oriented tone with your communications. If your writing tone sounds childish or rude, or is filled with errors, we may not respond because we think the email is a joke or spam. If English is not your first language, or you have trouble writing emails for any other reason, please let us know first so we can take that into consideration when communicating, to help make working together as smooth as possible.

Progress Updates & Photos

Progress photos may be viewed at any time in the Public Progress Photos folder. You can email us to opt-out of allowing your workshop photos of your plush project to be posted in this manner.

We understand that discretion and flexibility are very important in our line of work. Plushies are special, intimate companions and each unique character deserves respect. Some plush commissions may be of a personally sensitive or strictly private nature. If you do not wish for photos of your plush order to be posted in BSP online folders and galleries, please let us know ahead of time (in the case of easily identifiable markings, unique personal characters, etc).

After work on your plush has begun, the plush may be photo-ready or not depending on the current stage of construction.
BSP is a two-person operation. The plushies are usually large, detailed, and can be awkward to physically work around.
We spend most of our time with the plush still inside-out. Usually all seams are machine-sewn, with some hand-sewn details and deluxe features added along the way.
 Each step of the creation process poses unique challenges and each stage constitutes a significant investment of hours and labor. You might compare this process to a piece of custom furniture.

Please check the Status Chart to see when your order is being worked on. Progress photos are only to show proof that work is happening, and may not be used as a means of changing the plush in progress unless the client agrees to pay an extra fee for any design adjustments.

Discretion & Confidentiality

We are dedicated to keeping best safety practices, and we strive to maintain a pleasant professional relationship with you.
This workshop does not judge based on personal preferences, so don’t worry about making special or uncommon requests for plushies.
We will never share any of your personal information or the specific nature of your commission. BSP ships from a small business address, with blank cardboard boxes and envelopes with no indication of package contents. For international orders, contents will be labeled “plush fabric”, or “novelty plush”. Please contact us if you have a concern about shipping to your particular country or region.

Plush Cleaning & Maintenance

The BSP workshop is a clean, organized, smoke-free, and pet-free facility, and uses only new materials.

If you’d like information on how to clean, brush, wash, and otherwise properly maintain the cleanliness and functionality of your plush, please read the FAQ: https://docs.google.com/document/d/1qKQTR-Q_nFACl6sw8_qK6hagUoHh1ShBNbb6ihvLmrs
P
lushies with adult aspects may require some extra care.

Respect, Comfort, Satisfaction

If you are at all dissatisfied with your plush upon receipt, please discuss any concerns with with us via email.

We want to help! Customer satisfaction and word-of-mouth recommendations are of the utmost importance for the success of our business, and we want to make sure you are totally satisfied with your plush order.

Thank you very much for your interest in BigSexyPlush plushies!

BigSexyPlush --- Jupiter & Mars --- BIGSEXYPLUSH.COM