Terms of Service
By commissioning BSP, you are stating that you have read, understand, and agree to the policies detailed in this document.
You must be at least 18 years of age to order.
Custom Plush Projects
Custom plush commissions and pricing are done by individual consultation. We do not give price quotes outside of paid consultations. To begin your project consultation, please navigate to the “Custom Order” page, and input the required information. There is a non-refundable fee of $150 to be placed on the official queue. This amount covers an in-depth discussion and detailed concept art for your project. We will contact you to work out all the details of your order. Progress photos of your Custom Plush will be scheduled and sent to you during each phase of production (not for Store orders). There is no "final price" or set price for a custom order. We work with you to plan the production details and give cost estimates for each phase of production. We aim to stay under your budget, but if there are challenges or setbacks, the price may have to be adjusted.
Purchasing From the BSP Store
The BSP Store is different from our custom ordering process. For store plushies, full payment is required upfront. The turnaround time is shorter than a full custom order, about 5-10 weeks. This is because in the store, customization is limited to several set body types and head styles. Before ordering, please email us with reference artwork and/or description of the customization request for your plush. If you're interested in an adult plush, we can add SPH (specially placed holes, etc). If you'd prefer simply a family-friendly plush, we are happy to make it. There are drop-down menus for each plush on the Store page, where you can select your preferences before placing the order via PayPal.
Payment & Turnaround
We do not accept payment plans, so you need to have the full commission amount ready to pay when work begins on your plush. For your unique custom order, a cost estimate for each phase of production will be provided during your consultation. Production on a phase will begin once the invoice is paid. If extra labor hours are required to complete any phase, production will pause and you will be billed for the extra hours. BSP accepts PayPal only. The phases of work will be invoiced separately, and are due within 3 days of receipt. Custom plush projects are priced at an hourly rate of $150 ($250 for any work involving faux-fur), in addition to the base cost of materials for your plush. Production will resume once this has been paid. An overdue invoice will be charged a minimum of $50/day in late fees. Failure to pay after 5 business days will result in you losing your spot in the queue and needing to pay for a new consultation. If during production, you don't reply to our emails containing inquiries or reminders within 20 days, we assume you have abandoned the project and you will lose your monetary investment and your spot in the queue.
Returns, Cancellations, Refunds
Due to the unique nature of every custom project, we do not accept returns or provide refunds for any reason. Each step of the creation process poses unique challenges and each stage constitutes a significant investment of hours and labor. You might compare this process to a piece of custom furniture. Only if something is missing from the order by our error, can we offer a partial refund or replacement parts. The refund we can provide is related to aspects or items missing from the agreed-upon order which was discussed in the project consultation.
Communication & Updates
Please check the Order Status page to view the status of your plush order. It is updated regularly. Please only use your PayPal email address for communication to avoid confusion and prevent information loss. Communications from an alternate email address may be ignored or routed to spam. We request that you maintain a professional and business-oriented tone with your communications. If English is not your first language, or you have trouble writing emails for any other reason, please let us know so we can take that into consideration when communicating.
Shipping & Handling
The exact shipping cost will be billed to you once your plush is complete. We use the USPS online shipping system provided through PayPal. Be sure to double-check that the correct shipping address is in PayPal when you make your shipping payment. If you’d like an expedited shipping speed, please discuss it with us. BSP is not responsible for the accuracy of shipping information submitted by the customer via PayPal. If there are shipping mistakes on your part, you must pay for the return shipping and a replacement shipping label. The shipping recipient assumes full responsibility for plushies once they have left our workshop. BSP is not responsible for import fees or other shipping customs or tax requirements outside of the US. Domestic shipments can be insured for up to $4000. International shipments can be insured for up to $500. International shipments may be assigned a customs declaration amount of your choice. BSP is not responsible for loss of uninsured plushies.
Plush Size & Details
As indicated by the name, Big Sexy Plush, we specialize in large and life-size custom plushies! Make sure you have enough room to house your plush before purchasing. Most plushies we make are between 5-7 feet tall. The largest size plush we can physically ship fully fluffed is about 6.5 feet at the largest dimension. At this time, BSP does not manufacture custom silicone or resin parts. Any parts made from these materials can be sourced from another supplier to be included in your plush. Copyrighted character designs are not accepted. However, you can ask us to design a plush “inspired by” an existing character. If you attempt to have a plush made of a design you don’t have permission to use, your commission is forfeit.
Discretion & Confidentiality
We are dedicated to keeping best safety practices, and we strive to maintain a pleasant professional relationship with you. This workshop does not judge based on personal preferences, so don’t worry about making special or uncommon requests for plushies. We will never share any of your personal information or the specific nature of your commission. BSP ships with blank cardboard boxes, no indication of package contents. For international orders, contents will be labeled “plush fabric”, or “plush novelty”. Please contact us if you have a concern about shipping to your country or region.
The BSP workshop is a clean, organized, smoke-free facility. If you’d like information on how to clean, brush, wash, and otherwise properly maintain the cleanliness and functionality of your plush, please check out our Plush Care Guide.
Our work is often posted on our website and social media. If you do not wish for photos of your plush to be posted in BSP online folders and galleries, please let us know. We understand that discretion and respect of personal boundaries are very important in our line of work. Plushies are special, often intimate companions and each unique character is a work of art. Some plush commissions may be of a sensitive or strictly private nature.
Respect, Comfort, Satisfaction
If you are at all dissatisfied with your plush upon receipt, please discuss any concerns with us via email. We want to help! Customer satisfaction and word-of-mouth recommendations are of the utmost importance for the success of our business, and we want to make sure you are totally satisfied with your plush order!
Jupiter & Mars