Virginia Tech, Blacksburg, VA 2015 - 2019
B.A. in Economics, College of Science
Red River, Chantilly, VA
Inside Sales Account Manager II - Commercial January 2022 - Current
- Nurtured active customer list of 50+ industry agnostic accounts ranging from SMB to Enterprise size to find opportunities to upsell, renew, or assist with general gaps in services
- Demonstrated clear understanding of the sales cycle by participating from scoping to close. This includes discovery calls with customers, coordinating with internal resources during pre-sales process, pricing/assembling quotes, closing business, and participating in checkpoint calls.
- Demonstrated understanding of complex solutions across technology practice areas such as enterprise networking, cybersecurity, data center, unified communications, and cloud.
- Communicated and maintained relationships with OEM partners to leverage strategic pricing and professional services. Meetings with partners to source new opportunities.
- Managed Customer data, opportunities, and quotes within Red Rivers in-house CRM
- Worked directly with Account Executive to support generation of $1,916,737 Margin as of the beginning of Q4 2022.
- Inside Sales Account Manager Rookie of the Year, 2022.
- Promoted to Inside Sales Account Manager II in February 2023.
Red River, Chantilly, VA December 2019 - December 2021
Sales Development Representative - Commercial & SLED
- Executed outbound cold calling and email campaign strategies to qualify potential clients who could leverage Red River’s IT Managed Services & Professional Services to fill gaps in day-to-day IT Service Delivery & Digital Transformation. (60-100 Daily Calls)
- Met and exceeded pipeline targets, for example: Q3 2021 - $662,983 Margin Proposed, $53,438 Margin Closed Won
- Consistent top three performer, one of two SDR’s to be promoted to Account Manager at the end of the year.
- Notable Closed Won Business: Uncovered and set meeting for first Red River Commercial deal in Texas - $70,850.00 Revenue, $21,190 Margin and Commercial Managed Services opportunity: $224,380 Revenue, $94,637.96 Margin
- Highly skilled in multiple sales platforms and CRM’S such as LinkedIn Sales Navigator, ZoomInfo, Outreach.io and Salesforce for outbound sourcing efforts.
- Maintained relationships with decision makers ranging from IT manager role to C-Level/CEO for opportunities.
VERISIGN, INC Reston, VA
Provisioning Operations Intern May 2018 - August 2018
- Created a web interface that dynamically depicts dependencies in production services.
- Presented Final deliverable and explained benefits to executive leadership.
VERISIGN, INC Reston, VA
Resolution Operations Intern May 2017 - August 2017
- Developed utility that stored and visualized data regarding datacenter physical hardware
Amazon Web Services Certified Cloud Practitioner
Leukemia & Lymphoma Society MOWTY 2021
Red River Rally Against Cancer
Toastmasters of Annandale
VP of Membership - 2023
Résumé for Jonathan R. Courtney