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These policies cover the definition of a volunteer, confidentiality, copyright issues, when additional screening is necessary, inappropriate communications, when volunteers can represent PACCC, online safety, ending your role as a volunteer with PACCC and dismissal of a volunteer.

Purpose of Volunteer Policies

These policies are written to provide overall guidance and direction to staff and volunteers engaged in volunteer involvement and administration efforts. These policies do not constitute, either implicitly or explicitly, a binding contractual or personnel agreement. Our agency reserves the exclusive right to change any of these policies at any time and to expect adherence to the changed policy. Changes to or exceptions from these policies may only be granted by PACCC’s Executive Director, and must be obtained in advance and in writing. Areas not specifically covered by these policies shall be determined by the Executive Director.

Definition of 'Volunteer'

A "volunteer" is anyone who, without compensation or expectation of compensation beyond reimbursement, performs a task at the direction of and on behalf of the agency. A "volunteer" must be officially accepted and enrolled by the agency prior to performance of the task. Unless specifically stated, volunteers shall not be considered as "employees" of the agency. At no point may volunteers be left alone with children enrolled at any PACCC center.

Volunteer Supervision & Appropriate Practices

Volunteers are to report to the administrator(s) at their assigned center. These administrators include Center Directors and Assistant Directors. In addition, volunteers are expected to follow the guidance of the administrator and seek support from them when needed.

All volunteers should review PACCC’s Appropriate & Inappropriate Practices document.

Volunteers Under 18 & Age Minimum

You must be an entering 7th-grader or older in order to volunteer. If you are under 18, please let at least one of your parents know you are going to volunteer with PACCC. We strongly suggest that you give your parents the link to PACCC’s website so they can learn more about our organization and mission. You will need your parent or guardian to e-mail or fax a signed consent form. They are invited to contact our Outreach Coordinator, Beatriz Pastor, with any questions or comments about our program.

Maximum Hours

Volunteers without fingerprints on file are not to exceed 16 volunteer hours a week.

Service at the Discretion of the Agency

Our agency accepts the service of all volunteers with the understanding that such service is at the sole discretion of the agency. Volunteers agree that the agency may at any time, for whatever reason, decide to terminate the volunteer's relationship with the agency. The volunteer may at any time, for whatever reason, decide to sever the volunteer's relationship with the agency. Notice of such a decision should be communicated as soon as possible to the volunteer’s supervisor.

Representing PACCC

Volunteers are asked to not contact organizations or individuals on behalf of PACCC unless they are given express written directions to do so by PACCC administration. Prior to any action or statement which might significantly affect or obligate the agency, volunteers should seek prior consultation and approval from appropriate staff. These actions may include, but are not limited to, public statements to the press, coalition or lobbying efforts with other organizations, or any agreements involving contractual or other financial obligations. Volunteers are authorized to act as representatives of the agency as specifically indicated within their job descriptions and only to the extent of such written specifications.


Volunteers are responsible for maintaining the confidentiality of all proprietary or privileged information to which they are exposed while serving as a volunteer, whether this information involves a single staff, volunteer, client, or other person or involves overall agency business. Failure to maintain confidentiality may result in termination of the volunteer's relationship with the agency or other corrective action.


As part of our new licensing requirement under SB 792, Palo Alto Community Child Care is required to obtain influenza, pertussis, and measles vaccination records for all volunteers. If a volunteer is unable to provide accurate records before their start-date, they will not be allowed to log any hours until records are submitted. Volunteers will have a 30 day grace period from time of acceptance to provide vaccination records.

Screening/Reference Checks

For some tasks, volunteers must submit samples of work and professional references. If such is required, it will be outlined in the task description.

Copyright/Ownership Issues

Volunteers hereby grant non-exclusive permission to PACCC for use of any materials produced, including graphics materials, web page designs, narratives, research, compilations, instructional texts, etc. These materials become the property of PACCC upon submission. Volunteers will receive credit as applicable for these and other contributions.

Contacting Other Volunteers

Occasionally, volunteers will need to contact other volunteers with regard to their activities with PACCC. We expect all such communications among volunteers to follow general etiquette guidelines. Other than email addresses, administrators will not share contact information about a volunteer with another volunteer without the express consent of all parties involved. We encourage volunteers to use common sense when communicating with other volunteers -- or anyone -- online. We suggest following this rule: don't reveal anything about yourself online to someone that you would not feel comfortable revealing to a stranger you met on the street.

Inappropriate Communications

If at any point you receive any email that you feel is inappropriate, for any reason, and you believe you have received it in conjunction with your involvement with PACCC, please forward the email and other details about the communication to PACCC administrator.

Online Safety

The safety of our volunteers is important to us. To that end, PACCC will not release a volunteer's phone number, age or other personal information to anyone outside of our organization or to other volunteers without that volunteer's written permission to do so.

PACCC’S Mission and Philosophy

It is important to understand the organization you are volunteering for. If you have not done so already, please review PACCC’s Mission and Philosophy. 

Ending Your Volunteer Role

You can cease volunteering with PACCC at anytime. Please contact Beatriz Pastor for more information.

Dismissal of a Volunteer

Volunteers who do not adhere to the rules and procedures of the agency or who fail to satisfactorily perform their volunteer assignment are subject to dismissal. No volunteer will be terminated until the volunteer has had an opportunity to discuss the reasons for possible dismissal with supervisory staff. Possible grounds for dismissal may include, but are not limited to, the following: gross misconduct or insubordination, theft of property or misuse of agency materials, abuse or mistreatment of clients, staff or other volunteers, failure to abide by agency policies and procedures, and failure to satisfactorily perform assigned duties.

For questions please contact Outreach Coordinator, Beatriz Pastor at or by calling (650) 493-3113