Lender Address Maintenance

What is it?

When branches of a library system share an OCLC symbol, you may not know where to return them. ILLiad allows for multiple addresses to be listed under one symbol, and alerts staff to when a new location sends an item, allowing you to add, make changes and save the necessary address information so that you can print out the correct return label when the time comes.

How does it help?

By returning items directly to the correct library, library staff who receive items for other branches do not have to find the correct address themselves and re-mail material. Loans will be returned more quickly, as well, leaving less chance for loss or staff time following up on missing items that are still in transit, or possibly sitting on the wrong library’s question shelf.


  1. When you check in an item from a new library, a new branch, or when the old address has changed in OCLC, an Address Screen will pop up first.
  2. Look at the top left address – the OCLC information – and compare it to the bottom left, making any changes by clicking on the down arrow keys next to each field.
  1. If the changes are for the same library, just click on Save on top.
  2. If the address is for another location entirely, check to see if it is already listed on the right side of the screen.
  1. If so, click on that address to choose it (and make sure it is exactly the same.)
  2. If not, add the new address by using the arrows and then click on New

Tip: Merging duplicate addresses

Did you accidentally save the same address twice? To remove the duplicate, simply merge the two addresses. The easiest way to do this is as follows:

  1. In the Lender Address search box, search for the library’s OCLC symbol.
  2. In the results list, CTRL+Click the two libraries you’d like to merge.
  3. Click the Merge Lenders button in the ribbon.
  4. Determine which of the two (the new or existing) you want to keep and click the appropriate button.
  5. Repeat steps 2-4 if you have any remaining duplicates.

More info

ILLiad documentation regarding The Lender Address Form


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