JOB DESCRIPTION

Title:                         Technology Operations Coordinator

Department:                 Educational Innovation & Information Services (Technology)                

Responsible to:         Information Technology Director (primary) & Educational Innovation Director (secondary)

Classification:         Non-Exempt

Purpose: As a Convent & Stuart Hall employee, the primary purpose of the Department Assistant is to be responsible for helping ensure the smooth operation of the school’s technology-rich and innovative programs by supporting a collaborative department of several technical staff and academic support faculty serving over 1300 students, faculty and staff.

Characteristics/Qualities:

The following qualities/characteristics are expected of every Sacred Heart educator:

• Collaborative        Collegial
• Approachable        Organized
• Positive        Enthusiastic
• Flexible        Innovative
• Patient        Reflective

Duties/Responsibilities

• Technical Support Functions:

• Provide logistical support to the help desk system of work-orders, phone, email, and face-to-face work, including communication of requests to the appropriate staff
• Triage end-user support and solve immediate issues when possible
• Maintain inventory records of hardware, software, and network services
• Maintain equipment checkout system, including loaner laptops and multimedia equipment
• Facilitate repair process with 3rd party vendors
• Coordinate virtual support resources via the department website and other dissemination systems
• Coordinates special events service requests, such as  multimedia set-up
• Supports the work of the academic-focused Educational Innovation Coordinators (EIC), their related programs, and other student EIC/classroom-related activities
• Supports the multimedia capture and dissemination of projects and events
• Assist in arranging for donation, sale, or recycling of retired or broken hardware
• Supports the installation and update processes for shared devices
• Supports technology services in general including new projects as needs arise

• Administrative Support Functions:

• Coordinate the department’s Standard Operating Procedures documentation
• Send appropriate information to the archives
• Coordinate and distribute documents necessary for the opening/closing of the school year
• Select/purchase/stock office supplies
• Coordinate purchasing under the direct supervision of Directors
• Manage Tech Department calendar
• Facilitate Department payroll

• Faculty, Staff, Student, and Parent Support Functions:

• Coordinates logistics for new faculty and staff technology needs
• Coordinates communications with parents about department procedures including the completion of policy agreements, and repair and/or replacement of equipment
• Supports  EICs and Techs during new student, faculty, and staff technology-related orientations
• Coordinates equipment return and/or purchase process for departing students, faculty, and staff
• Supports teacher and student implementation of technology projects both in and out of class when appropriate

• Other Responsibilities may include:

• Morning drop off duty
• Afternoon dismissal duty
• Attendance at Tech Department and EIC meetings
• Attendance at other meetings as needed
• Attendance at occasional evening or weekend events, including any ePack roll-out and other tech-related events

Qualifications:

• Must be adept with and an active user of digital technology
• Must be a highly proficient user of Apple systems including OS and iOS devices
• Requires previous demonstrated administrative assistant experience, or other related experience,  preferably in a school setting
• Excellent writing, communication, and grammar skills
• Must be highly proficient in: Google Apps; database entry and reporting, and other technology applications
• Must be detail-oriented, organized, and willing to take initiative
• Must have excellent teamwork skills
• Requires the ability to work well with students and adults
• Be a role model in embracing and living out the School’s mission, goals and criteria.
• Bachelor’s degree preferred

Service Period:  July 1 through June 30.  This is a 12-month position.

Physical Requirements:

• Regular Lifting/carrying 1-20lbs
• Regular pushing or pulling
• Regularly climbing stairs
• Bending/stooping/kneeling often
• Sitting 4-8 hours
• Standing 4-8 hours
• Requires physical presence, work to be performed on campus**
• Ability to travel 1-2 times per year.
• Ability to work evenings and weekends.

**  Denotes essential functions of the position.

Schools of the Sacred Heart in San Francisco is an Equal Opportunity Employer.

Revised 3/6/2018