Customer Success Rolodex 📇 (Last Updated 9/4/25)

Made with 💜 by CS Insider

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Discover the best resources to help you excel as a Customer Success professional.

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Table of Contents🖱️
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Meet The Creators 👋

This resource was made with 💜 by the following CS Insider contributors.

Guy Galon – Passionate about CS and making people succeed. Continuous learner and amateur athlete.
Brandon Cestrone – Loves food and sometimes talks about CS.
Jan Young – Loves CS and sometimes talks about food.
Erika Villarreal – CS addict, data lover, content creator, CS Ops, hiking, traveling.
Ashna Patel – CS Leader, Mentor, Coach, and Co-Founder of CS Insider. Runs a CS book club & loves to talk about all things CS.
Katrina Kugelmeier – Ready to sweat in the sauna any day of the week, excited about living in Berlin, and love connecting with and learning from fellow CSMs!
Kevin Leonor – Value-driven, advocate for aspiring CSMs, and currently learns from Talent Acquisition professionals to help candidates navigate the path of breaking into Customer Success.
Jon Johnson – Theoretical Firefighter, actual bug squasher - Focused on scaling key strategic revenue across global teams. In an open relationship with poke bowls.
Dana Alvarenga – Customer-obsessed - discusses CS, CX, Advocacy & Customer Programs. Guilty pleasure is binging on Bravo Reality T.V., lover of food, family & F45.
Dan Ennis – Loves all kinds of movies and books, always down for some good food and drink, can often be found hiking, and currently obsessed with Scaling CS.
Sumitra Narayanan – Passionate about health, writing, and CS.
Allison Toth – Passionate about Customer Success in the ClimateTech/GreenTech/ SustainabilityTech space. Ready to make an impact, add value & save our Mother Earth!
Amarachi Ogueji – Loves Afrobeat, working out, and of course, Customer Success.
Angelika Marek – Passionate about CS, in particular Digital/Scale CS. CS mentor for aspiring CS professionals, money educator and avid learner of Italian language.
Noah Little – From Uber driver to CS leader, Key customer success manager, Finland.

People 🧑

Follow these thought leaders, influencers, and all-around good people.

Christian Jakenfelds – Talks about future CS trends and data analysis.
Carly Agar – Offers excellent tips/tricks for those transitioning into CS (& much more!). 12-week Accelerator Program here and free training classes.
Rachel Provan – Has great insight into CS and leads with humans in mind.
Annie Dean – Posts exciting facts about the job market and CS that I haven’t seen elsewhere. She keeps it real and talks about ageism and diversity as well.
Mohammed Alqaq – Has great insights into CS and is located in the Middle East. His all things CS website Customer Success Middle East.
David Sakamoto – VP of Customer Success, GitLab Inc.
Bob London – Has solid ideas and opinions on what’s happening in CS.
Diana De Jesus – Posts straight-to-the-point content with a TikTok channel dedicated to CS.
Pam Micznik – Talks about customer enablement and training.
Chad Horenfeldt – Head of Enterprise Customer Success & Services, Kustomer.
Markus Rentsch – Writes copious amounts of posts about CS. He knows his shit. You will learn a lot by following him.
Dan Ennis – Talks about digital CS and scale, mental health and is just an amazing human being.
Emilia D’Anzica – Founder of Growth Molecules
Daphne Costa Lopes – Is the Head of CS at Hubspot in Dublin and has a podcast about CS.
Sabina Pons
Erika Villarreal – Created the 30-60-90 day guide to Onboard Yourself that can be found on her LI page and has a newsletter where she talks all things Customer Success.
Kristi Faltorusso – Her posts are on another level. She’s frequently a guest on a lot of podcasts and webinars.
Ashna Patel – She is an EQ girl who co-founded CS Insider with Brandon, loves focusing on all things CS, leadership, framework to succeed & personal development.
Jan Young – Great forward-thinking thought leader!
Jeremy Donaldson – Founder & CEO of CS in the Valley.
Jay Nathan – EVP, Corporate Market & Chief Customer Officer at Higher Logic.
Jeff Breunsbach – Jeff is vocal about scaling customer success through community and marketing automation.
Maranda (VandenBroek) Dziekonski – Shares her insights on leading customer success teams within startups.
Anita Toth – Is best known as the Chief Churn Crusher within the CS community. Many of her posts focus on how companies can increase customer retention through research, strategy & education.
Noah Little – Shows you how to get a job in customer success, watch here.
Mike Lee – Head of Customer Success & Post Sales at PublicInput.
Kevin Chiu – Co-Founder & Chief Operating Officer of Catalyst Software.
Jennifer Chiang – Author of “The Startup’s Guide to Customer Success” and Head of Customer Success at Seso Inc.
Jon Johnson - Principal Customer Success Manager, Strategic Accounts, UserTesting.
Ronni Gaun – Team Lead of the Enterprise Customer Success, Financial Services at Zoom.
Srikrishnan Ganesan – Co-Founder & CEO of Rocktlane.
Alex Farmer – Chief Customer Officer at Nezasa.
Irit Eizips – Chief Customer Officer & CEO of CSM Practice.
Kristen Hayer – Founder & CEO of The Success League.
Layton Chaney – Founder of their own company that focuses on speaking engagements, classes and enablement opportunities, leadership coaching, and LGBTQ+ inclusion consulting.
Donna Weber – Author of the amazing “Onboarding Matters.”
Rick Adams – Author, Trainer, Consultant & Business Owner of PracticalCSM.com.
Remco de Vries – VP of Global Demand at Gainsight.
Marija Skobe-Pilley – Director of Customer Success at ClickUp.
Nils Vinje – Founder, CEO & Leadership Coach at B2B Leaders Academy.
Angeline Grace Gavino – VP of Customer Success & Support at Katalon.
Russell Bourne – Principal Customer Success Consultant at The Success League.
Ed Powers – Named as one of the Top 25 Customer Success Influencers and consultants. Talks about Customer Experience and CS Ops. Hosts the Colorado Customer Success Meetup, which meets once a month, and offers invaluable insight with interesting guest speakers.
Dana Alvarenga - VP CX of SlapFive an all-in-one Customer Marketing Solution, and a Customer Programs & Customer Experience speaker. Talks about VoC shares CS Program best practices and leads the CustomerX Community.
Lakshmi Narayanan

Awards 🏆

SuccessCOACHING

*2023 Top 100 Customer Marketing and Advocacy Influencers and Strategists - Base.io
SmartKarrot

Books 📗

Snuggle up by the light and study these must-read CS books.

The Seven Pillars of Customer Success by CS veteran Wayne McCulloch – Outlines a comprehensive framework for building all aspects of a winning Customer Success team.
Onboarding Matters by CS leader Donna Weber – Talks about best-in-class strategies for implementing a robust onboarding strategy to retain and expand your customer base.
The Customer Success Professional's Handbook by Ashvin Vaidyanathan and Ruben Rabago – The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight.
The Startup’s Guide to Customer Success by Jennifer Chiang.
Never Split the Difference by Chris Voss.
How to Become a Customer Success Manager by Hakan Ozturk.
The Chief Customer Officer Playbook: 8 Strategies That Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas.
Customer Success: How Innovative Companies Are Reducing Churn And Growing Recurring Revenue by Nick Mehta, Dan Steinman, and Lincoln Murphy.
Farm Don’t Hunt: The Definitive Guide To Customer Success by Guy Nirpaz and Fernando Pizarro.
Pressing on as a Tech Mom
Chief Customer Officer 2.0: How To Build Your Customer-Driven Growth Engine by Jeanne Bliss.
The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success by Paul J Henderson.
Income from Outcomes by Paul J Henderson.
Practical Customer Success Management by Rick Adams.
Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy by Jyo Shukla.
The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift by Nick Mehta and Allison Pickens.
The Customer Success Pioneer: The first 12 months of your journey into growth by Kellie Lucas.
Control your customer by Damien Howley – A usable guidebook for Customer Success Managers.
Goodbye, Churn. Hello, Growth!: Harness the Power of Customer Intelligence: Your guide to creating a customer-centric company through data by Mary Poppen and Gaurav Bhattacharya.
Getting To Yes by Roger Fischer.

Communities 🏘️

Find your people in these communities.

Slack

Circle

Meetup

Chicago CuSP – sponsored by Melo Associates

Other Platforms

Gain Grow Retain – One of the largest and most active communities.
Customer Success Network – Meta Workplace with over 17k members.
Customer Success Subreddit – If you want spicy takes.
The Customer Success Forum
Success In Black

Job Boards 💼

Apply for the best jobs on the market with these industry job boards.

Mentorships & Coaching 🤝

Avoid paying the CS dumb tax by learning from the best.

Pathway - Group coaching and community for CSMs by CS Insider
Mentorloop – Match & connect with mentors.
Women in Customer Success POWER UP
Catalyst Coaching Corner
Pay Forward Coaching – Free career coaching for anyone in need
Success In Black
Customer Success Network – $30 to join.
CS in The Valley – Coaching by Jeremy Donaldson for CS job seekers.
Provan Success – Leadership coaching by Rachel Provan.
Direksyon Customer Success Coaching – A free aspiring customer success coaching program that is by application only with periodic cohort openings.
Practicia – Guidance from an experienced leader in customer-success

Customer Success Recruitment 🤝

Reach out to your CS Recruitment friends - if you are looking for a job or to hire a CSP

Melo Associates – Founded by Swati Garg, a one-shop stop for all things Customer Success recruitment.
CCO Services – Our Advisory, Interim, Fractional CCO program

Industry Conferences 🎟️

Attend some of the best industry conferences and meet your peers face-to-face.

Gainsight Pulse – Annual conference in San Francisco and London.
Big RYG – ChurnZero’s conference on the East Coast, they also have smaller half days and local meetups.
Client Success CS100 Summit – Intimate conference for Directors and above.
Customer Success Collective – Multiple conferences all around the US and EMEA.
Customer Success Excellence - The world’s first awards ceremony dedicated to the CS profession.

Recurring Events 📅

CS Insider – Networking events, book clubs, and more.
Jan Young’s CS Office Hours – Each week Jan facilitates a conversation around a different topic with the community.
Gain Grow Retain – Open Office Hours & More.
SuccessCOACHING – CS evens and webinars
Practical CSM – Lists a lot of upcoming events

Podcasts 🎙️

Listen to experts share their wisdom and guidance.

Women in CS Podcast – Strives to elevate women in CS via thought-provoking discussions between the host, Marija Skobe-Pilley, and various female CS thought leaders.
Customer Success Career Coach – Carly Agar
Your First – Stijn (Stino) Smet
The Jasons – Hosted by Jason Whitehead and Jason Noble.
The CSM Practice Podcast – Insightful discussions around CS tips and strategies between CS experts and Irit Eizips, a CS veteran.
Customer Success Middle East – Hosted by Mohammed Alqaq. Interviews with seasoned CSMs.
CS Café Podcast – Hosted by Hakan Ozturk with top CS industry experts.
This is Growth – Hosted by Daphne Costa Lopes.
ChurnFM – Hosted by Hubert Palan.
UnChurned – UpdateAI.
CSNext – Hosted by Christian Jakenfelds.
The Customer Success Channel – Hosted by Planhat & Anika Zubair.
Impact Weekly – Hosted by Johan Nilsson & Lincoln Murphy.
The Launch Station – Hosted by Rocketlane.
Gain Grow Retain – Hosted by Higherlogic.
CHURN.FM – Hosted by Andrew Michael.
Between Two Churns – Hosted by InSided.
Success League Radio – Hosted by The Success League.
Lifetime Value – Honest conversations about customer success hosted by Dillon Young.
GSD, Getting Services Done – Hosted by Jeffrey Kushmerek.

Courses & Certificates 🏆

Take your mastery to the next level with these learning opportunities.

Customer Success Management Fundamentals – On LinkedIn, by Rick Adams.
SuccessCOACHING – CCSM Certifications Levels 1-5
Practical CSM – CSM certifications.
Direksyon Customer Success Coaching – Run by Kevin Leonor.
The Success Methods Academy
CustomerSuccessU
The Success League – Customer Success Professional & Leadership Certification.
Growth Molecules Academy CS Levels 1-4, Support Level 1, Leadership 1-2
RecastSuccess – Lifelong learning for CS professionals.
Customer Success Operations Training & Certification – Gainsight

Tech Tools 🤖

Check out the best CS tech in the industry.

CS Platforms

*Full CS tech list (SUCCESSSCAPE) – GGR

*CS platform comparison chart – Nuffsaid

Customer Onboarding

CSM Productivity

UpdateAI – Meeting recording, highlights, and action items.
ChatGPT - Your CSM AI sidekick
ChatGPT Writer – Chrome extension
Loom – Send recorded videos to your clients
SendSpark – Alternative to Loom
Matik – Automated slide decks that pull data for your EBRs, handoff calls, adoption, strategic partnership calls, and renewals.
Krisp.ai — Blocks out your background noise during your meetings
Notion – Supertool that can be used for almost anything.
Grammarly & Wordtune – Have AI fix your grammatical mistakes
Raindrop – Save all your favorite bookmarks in one place.
Awesome Screenshot & Markup Hero – Easily capture, annotate, and send screenshots to your customers.
Todoist — Stay organized with this powerful to-do tool.
Fathom - Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation
Smarttask – All-in-one tool for project management