Statement of Purpose | |
Name of establishment or agency | JTPD Limited T/A Forest Dental |
Address and postcode | Bryn Road Cefn Fforest Blackwood NP12 3NA |
Telephone number | 01443 807845 |
Email address | |
Fax number | N/A |
Aims and objectives of the establishment or agency |
|
Registered Manager Details | |
Name | Emily Brown |
Address and postcode | Forest Dental Bryn Road Cefn Fforest Blackwood NP12 3NA |
Telephone number | 01443 807845 |
Email address | jtpdlimited@gmail.com |
Fax number | N/A |
Relevant qualifications Level 3 Diploma in Leadership & Management (Tooth Fairies 2018) Level 3 NVQ in Dental Nursing & VRQ L3 DN City & Guilds (Cardiff university hospital of Wales 2011) GDC 254885 | |
Relevant experience With over 18 years of clinical experience as a dental nurse and extensive management expertise as an assistant manager, I bring a strong foundation in both patient care and leadership. In 2018, I completed a Level 3 Diploma in Leadership and Management, further enhancing my capabilities. I currently oversee operations for a rapidly growing group of six dental practices, delivering both NHS and private dental services. | |
Responsible Individual Details | |
Name | Jamil Torofdar |
Address and postcode | Forest Dental Bryn Road Cefn Fforest Blackwood NP12 3NA |
Telephone number | 01443 807845 |
Email address | |
Fax number | N/A |
Relevant qualifications BDS GDC 277573 | |
Relevant experience I have graduated as a dentist from Dundee. Following my graduation, I completed a training year allowing myself to provide NHS dentistry. This is a year-long programme commissioned by the NHS. In this year we have had to complete several courses making sure standards were met as per the rules and regulations | |
Roles and responsibilities within the organisation CEO, Head of Marketing, In house laboratories and Finance across the organisation. | |
Staff Details | ||
Name | Position | Relevant qualifications / experience |
Jamil Torofdar | Dentist | BDS |
Halima Torofdar | Dentist | BDS Cardiff University 2019 |
Emily Brown | Manager Director | Level 3 Diploma in Leadership & Management (Tooth Fairies) Level 3 NVQ in Dental Nursing & VRQ L3 DN City & Guilds 2011 (Cardiff) |
Sarah Homolka | Dental Therapist | Combined diploma in dental therapy & Hygiene Cardiff university. |
Sophie Howard | Dental Hygienist | Diploma in Dental Hygiene Cardiff University 2021 |
Alix Mynett | Dental Therapist | BSc Dental Hygiene and Dental Therapy University of Birmingham 2021 |
Fiza Mughal | Dental Nurse | Diploma in Dental Nursing Level 3 QCF City & Guilds 2023 |
Shannon Williams-Carew | Lead Dental Nurse | Diploma in Dental Nursing Level 3 QCF City & Guilds 2017 |
Sophie Campbell | Trainee Dental Nurse | Currently enrolled on course with DT Courses Ltd |
Madison Coles | Trainee dental nurse | Currently enrolled on course with DT Courses Ltd |
Caitlyn Edwards | Receptionist | N/A |
Seren Cartwright | Out of hours call handler | Trained dental nurse (Learnkit) |
Tracy Hancock | Practice house keeping | N/A |
Organisational Structure |
The Dental Practice is owned by JTPD Limited and trades as Forest Dental J TOROFDAR (CEO) |
Services/ Treatments/ Facilities |
|
Patients' views |
We invite verbal and written feedback from patients. Patient questionnaires are used to help shape treatment provision |
Arrangements for Visiting/ Opening hours |
Opening Hours are Monday 8am – 5pm (closed for lunch between 1pm – 2pm) Tuesday 8am – 5pm (closed for lunch between 1pm – 2pm) Wednesday 8am – 5pm (closed for lunch between 1pm – 2pm) Thursday 9am – 5pm (closed for lunch between 1pm – 2pm) Friday 8am – 1pm Early appointments prior to 9am and weekends available at request. Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and also on notices outside the practice. Our out of hours number is 07397 901567. Out of hours calls are Triaged by our Call handler Seren Cartwright for a number of hours over the weekend and bank holiday period. Dentists are available for call outs on weekends & bank holidays if appropriate. |
Arrangements for dealing with complaints |
Here at Forest Dental, we always aim to have satisfied customers, and consistently meet the expectations of our patients in the care and service we provide. When complaints do arise, we aim to resolve the issues in an appropriate and timely fashion, according to the policy set out here. Throughout any complaint handling procedure, the patient’s confidentiality is of utmost importance and is observed at all times. We respect the individual's right to make a complaint and will ensure that they are in no way discriminated against as a result of raising their concerns. In the unfortunate event that you wish to make a complaint, please speak to a member of staff at reception at the earliest possible occasion. You will then be directed to our Director Emily Brown who oversees all of our complaint handling procedures. Complaints can be made verbally, over the phone or via email. Our contact details are: Forest Dental Bryn Road Cefn Fforest Blackwood NP12 3NA 01443 807845 email- FAO Emily Brown/ jtpdlimited@gmail.com An acknowledgement of your complaint will be made within two working days of it being received. At this point, a brief history of your complaint will be taken. Usually, some time will then be needed to investigate the complaint. You should let our manager know if you do not want the treating dentist to be informed or involved at this stage. We aim to resolve all complaints within ten working days from their receipt, but where the issue is likely to take longer to investigate, we will let you know at the earliest possible time, giving reasons for the expected delay. You will then be contacted and given details of the findings of our investigation into the complaint, and invited to attend a meeting to discuss possible options for the resolution of the situation. Although we strive to provide satisfactory resolution for all complaints at the local level, if at this point you are not satisfied with the outcome of our complaint's procedure, you should contact one of the following bodies: - For NHS treatment – Aneurin Bevan Health Board ABHB Contact centre 01633 431666 ABHealth board Complaints- Puttingthingsright.ABHB@wales.nhs.uk In writing Chief Executive NP18 3XQ Or The Public Service Ombudsman for Wales 03007900203 For Private treatment – The Dental Complaints Service 02082530800 Or Healthcare Inspectorate Wales Rhydycar Business Park Merthyr Tydfil CF48 1UZ. 0300 062 8163 Further information on dental complaints can be found on the General Dental Council website – www.gdc-uk.org |
Privacy and Dignity |
All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that: No personal information given or received in confidence is passed on to anyone else without the prior consent of the information provider No personal information given or received in confidence for one purpose is used for another purpose without the prior consent of the information provider Patients are entitled to object to the use of their confidential information for any other purpose than their care The duty of confidentiality to deceased patients is treated in the same way as that of living patients The rules of disclosure are strictly followed every time information is passed on to another person or organisation. To ensure patients dignity is protected, we try to implement our equality and diversity policy by: -
|
Date Statement of Purpose written | 12/01/2024 |
Author | J Torofdar |
Statement of Purpose Reviews
Date Statement of Purpose reviewed | Emily Brown |
Reviewed by E BROWN | 14/08/2024 |
Reviewed J Torofdar | 19/01/2025 |
Reviewed E Brown | 09/05/2025 |
Reviewed by EB/JT | 21/08/2025 |
Date HIW notified of changes | 22/04/2025 |