Tickets

What are the different ticket types?

Zone A Seating - Great Visibility

Zone B Seating - Good Visibility

Zone C Seating - Slightly Restricted Visibility

Zone D Seating - Restricted Visibility

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Are companion cards accepted?

Yes, we accept companion and carer cards at all Fever events, please contact us for a ticket.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

InterContinental Sanctuary Cove Resort

Sanctuary Cove, Manor Cir, Hope Island QLD 4212

How do I get to the venue?

The Candlelight Concert will be held in “The Grange”

Is there food and drinks served?

Yes, within “The Grange” there will be a Bar onsite with Drinks and Snacks.
There is also a Bar and Dining in the Reception area.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

Yes

Is there parking available?
Yes, we suggest parking in the Car Parks off Masthead Way.
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