Revised January 2017
BEING A RETAILER 4
An Introduction to Your LSR and CSR 4
Consignment and Issuing of Instant Tickets 4
Equipment Relocation 4
Insurance of Lottery Equipment 4
Amber Alert 4
TELEPHONE NUMBERS 5
Draw Game Schedule 6
Carrier Stations and Draw Times 7
Ohio Lottery Game Descriptions 8
MANAGING YOUR LOTTERY ACCOUNT/FINANCIALS 15
License Renewals 15
Bond Renewals 15
Sale of Business 15
Remitting Payment 15
Floating Instant Tickets 16
Instant Game Final Settlement and Mark-Sold 16
Retailer Request for Reimbursement 16
Cash Advance 16
Changing Your Bank Account 16
Incident Reports 16
Sight Validation 17
Redeemed Tickets 17
If Faced With A Theft 17
TERMINAL MALFUNCTION ADJUSTMENT 18
COMMISSIONS AND BONUSES 19
Instant Tickets and Game Show Selling Bonuses 19
Rolling Cash 5 19
Classic Lotto 19
Mega Millions* 19
Liability Limit Alerts 20
INVOICE REPORT 21
CUSTOMER RELATIONS/FINANCES 22
Sales of Lottery Products to Minors 22
When a Ticket Will Not Validate 22
Previously Cashed 22
Ticket validated at another terminal 22
If A Customer Disputes Your Findings 22
180 Day Validation Period 22
Prize Tax Withholdings 22
Group Claims/ Non Resident 22
Non-Resident Alien/Foreign Winner 22
CASHING LOTTERY TICKETS 23
LOTTERY POLICIES 29
You will be assigned a Customer Service Representative (CSR) who will help you place your Instant ticket orders. You will also work with a Lottery Sales Representative (LSR) who will assist you and your staff with training, marketing and promotional support at your store.
The Ohio Lottery issues Instant tickets on consignment. The Lottery will also provide Instant ticket dispensers and point-of-purchase materials to retailers. You will be called regularly by your Customer Service Representative (CSR) to verify the status of your ticket inventory and to place orders for Instant tickets, bet cards, and terminal supplies. Your order will be delivered by UPS and will contain a shipping manifest. It is your responsibility to verify the contents against the manifest, and to scan the bar code on the Instant ticket package or manifest to confirm the Instant ticket delivery. Any discrepancies should be promptly reported to your CSR. Prior to selling from an issued book of tickets, the book must be placed into active status using your lottery terminal. Once activated, the book can be sold and winners cashed. All Instant tickets that are sold over the counter must be deactivated at the end of the business day. Ticket deactivation prevents them from having a value if stolen, and protects you from financial liability.
Retailers are financially responsible for all issued tickets and are encouraged to secure all Lottery tickets, equipment and supplies.
If you need to move any of your lottery machines, please contact your LSR for assistance.
As part of the application process to become a retailer, you signed an Indemnification Agreement. By signing this agreement, you acknowledged that you are responsible for reimbursing the Lottery for any damage to the equipment, including full replacement of any equipment that is not repairable. Please contact your regional office for the replacement value of your equipment.
An Amber Alert message is mandatory and must be read immediately. You will not be able to perform any further terminal functions until the message is read. When you receive an Amber Alert message, print the message and display it prominently in the store. Further updates will be provided as they become available.
Touch the [PHONE NUMBERS] icon from the Admin Menu. The telephone numbers window displays with contact information for retailers and players.
Intralot Hotline 1-866-710-4262
Monday through Saturday 7:00 A.M. -11:00 P.M.
Sunday 7:00 A.M. – 9:00 P.M.
OLC Customer Service (toll free) 1-800-686-4208
Monday through Friday 8:00 A.M. – 5:00 P.M.
Lottery Security 1-216-774-5757
Monday – Friday 5:45 A.M. – 12:00 A.M.
Ohio Problem Gambling Helpline 1-800-589-9966
Winning Numbers Information Line 1-800-589-6446 (24/7)
When you have questions that have not been addressed by calling the numbers above, you can also contact your Lottery Regional Office.
1100 Resource Dr, Brooklyn Heights, 44131
315 Arco Drive, Toledo, 43607
7462 Webster Street, Dayton, 45414
10840 Kenwood Rd, Cincinnati 45242
780 Morrison Rd, Columbus, 43230
170 W. Union Street, Athens 45701
5926 Mayfair Road, North Canton, 44720
242 Federal Plaza West, Youngstown, 44503
300 West Erie & Broadway, Lorain 44052
KENO drawings are held every 4 minutes from 6:04 a.m. to 2:28 a.m., daily.
Ohio Lottery drawings are aired Monday through Friday at 7:29 p.m., and on Saturday during the game show. Cash Explosion is aired on Saturday’s at 7:30 pm.
Saturday Night Pool Closings and draws are as follows:
Classic Lotto and Rolling Cash 5 are shown exclusively online at ohiolottery.com.
Updated January 2017
ROLLING CASH 5™
from a second field of numbers 1 through 15.
from a second field of numbers from 1 through 26.
select their own number. Booster may increase by 2x, 3X, 4X, 5X, or 10X.
For Life Games
Lucky for Life™
Instant / Online Hybrid Games
This game category was introduced in 2008. Every EZPLAY® Game ticket is generated at time of purchase with a set of numbers/symbols. Players simply match their play numbers/symbols to the draw numbers/symbols to see if they have won. Upon winning, retailers will simply validate the winning ticket through the lottery terminal just like any other Ohio Lottery game. EZPLAY Games ticket expires 180 days from the date of purchase and EZPLAY Games cannot be cancelled.
EZPLAY® Progressive Games
In January of 2013, EZPLAY® Progressive Games were launched. These games play the same way a traditional EZPLAY game plays; however, the top prize is a progressive jackpot. Each games jackpot has a set starting jackpot and grows based on sales. The first EZPLAY Progressive game was introduced in January 2013 with the launch of $2 Prefect Game 300. At this time, we offer $1 Rock’n 77s, $2 Perfect Game 300 and $5 Going Pro.
EZPLAY® Countdown Series
In January of 2014 the EZPLAY® Countdown Series games were launched. These new and exciting games were created as “neighborhood” games and are only offered at Ohio Lottery with a Multi-Play Station (MP). These Retailers have been assigned to a “Group” of retailers in geographic proximity. Each group has its own game pools, which will run independently of every other group. For example, if there are 3 games in each group and 100 groups, there will be 300 games running simultaneously. When someone in that group wins a top prize, we reset the game and the ticket quantities, and then we begin the count down again!
Play It Again
Instant tickets also known as “scratch offs” are played by scratching the latex covering off a play area to reveal preprinted combinations. There are different ways to win on an instant or “scratch off” game; such as matching three like dollar amounts, symbols or letters. If the correct combinations appear, the player becomes an “instant winner.” Currently, 51% of total ticket sales are generated by instant tickets.
The Lottery offers $1, $2, $3, $5, $10, $20, and $30 price points. The Bureau of Instant Tickets continues to feature several “spotlight” instant games, which are games sold at $10, $20, and $30 price points with attractive, higher prize payouts. Instant ticket games have several categories of games for players to choose from such as whimsical, license property, holiday, and others. There are approximately 54 games on sale at any given time.
In 2013, the lottery introduced the first Instant Ticket Playbook that featured six games for $20. The first playbook offered, Lucky 7’s, became an instant hit with players. Since that time, we’ve offered two more playbooks.
Top Prize Drawing (TPD)
TPD stands for Top Prize Drawing. It’s an added feature that is available on all instant games that sell for $5 or more. TPD was developed so players have a chance of winning a top prize, even when most of the game tickets have been sold. TPD extends the opportunity for players to win a top prize throughout the life of the game. Tickets bearing the winning “TPD” combination as described on the game instructions and rules automatically qualify for the “TPD” drawing once the ticket has been properly claimed. In addition to being entered into the Top Prize Drawing, all Instant games (except the $30) with TPD prizes now pay $5,500, regardless of the price of the ticket. Any prize over $5,000 must be claimed at a Regional Lottery office. The odds of winning the “Top Prize” are based on the number of valid “TPD” tickets claimed by the validation end date of the game. The TPD takes place at the end of a game's validation period or when all TPD winning tickets have been claimed; whichever occurs first. The Top Prize Drawing will be held no earlier than 180 days from the announced close date of the game.
Second Chance Drawings
Depending on the rules and regulations of the game, players can enter into a second chance drawing for a chance to win additional prizes. See specific game information or website for second chance drawing opportunities.
The following are the Ohio Lottery’s trademarked and registered games and name designation:
Rolling Cash 5™
Your initial license is valid for one year and must be renewed on an annual basis. A license renewal package will be mailed to you 30 days prior to the license expiration date.
The Lottery must receive the renewed lottery bond 14 days prior to the bond cancellation date.
If you require assistance obtaining a bond, the Lottery has a list of providers. You can contact the Lottery’s office of Licensing and Bonding for this information.
If you intend to sell your business, you should give the Lottery 60 days notice. This will give the Lottery time to obtain and process a new application from the buyer of your business. The notification should be sent in writing to your regional Lottery office.
The Lottery business week runs from 12:00 a.m. Sunday to 11:59 p.m. Saturday, with wager processing capability 24 hours a day.
You are required to make weekly deposits of Online and Instant game proceeds into your designated Lottery account. This account is electronically debited or credited on a weekly basis.
The Lottery terminal provides many reports to help retailers reconcile lottery activity. The Lottery suggests that you reconcile during a shift change and on a daily basis. At the end of the week, each retailer must print and verify the Weekly Invoice Report which provides a record of lottery activity for the previous week and the amount due the Lottery (see the following examples). This report can be taken after 6 a.m. on Sunday.
Your weekly Invoice Report will show the total amount due to the lottery. The funds need to be available for withdrawal prior to noon on Monday. Any time funds are not available for transfer the retailer will receive a Strike and be charged a fee. If you have questions or have been notified of an NSF on your Lottery account, please call your regional office.
When a book of tickets is completely sold, it needs to be marked sold through the terminal. Proceeds from the sale of lottery tickets are due to the Lottery upon their sale. It is your responsibility to ensure that those funds are in your lottery account at the time the Lottery conducts its Electronic Funds Transfer. All books activated for 65 days, or a period set by the Ohio Lottery, will be automatically settled by the Lottery.
At that time, the Lottery will charge the total book value, minus the 5.5 percent commission, to your invoice. To ensure additional inventory, please mark all outstanding books as sold. The number of books a retailer is consigned is based on the store’s sales.
Retailers should mark sold books according to Lottery Policy and Procedures. Any book that is not marked sold at the correct time is considered in a “float” condition. If this occurs, your LSR will ask for the books(s) in question to be processed as sold. Only retailers are permitted to process book(s) as sold. A float situation must be resolved before more tickets can be issued.
Each Instant game has a defined sales cycle. At the end of this sales cycle, the Lottery performs a final settlement. During this period, called final settlement, you are offered an opportunity to return all unsold inventory of the game. You will receive the dates and games included in final settlement on a regular basis. At the end of final settlement, all inventory in your possession will be processed as marked sold and payment will be due to the Lottery.
Retailers may pay prizes on tickets that generate a Cash/Pay receipt only. Retailers who mistakenly pay customers on winning tickets that generate any of the other payment receipts may submit a request for reimbursement. The retailer must submit the receipt and original ticket along with the necessary paper work and a $25 processing fee (paid by money order or EFT) for all reimbursements.
A retailer can receive a cash advance if the store’s cashes exceed sales by $1,000 or more on the week-to-date report. Notify your regional office before 10 a.m. to receive the cash advance.
The money will be credited to your account the same day.
Contact your regional office when you want to change the location of your Lottery bank account, or www.ohiolottery.com to download an EFT form. The regional office will notify you when the new account can be used for Lottery transactions.
Within 24 hours of an incident, report lost, stolen or destroyed tickets or equipment to the local police department and your regional office. When a portion of a book is reported stolen, lost or destroyed, immediately discontinue selling the book until the Lottery authorizes the sale of the remaining tickets.
In case of a fire, file a report within 24 hours with the local fire department and provide the Lottery with a copy of the fire department report.
Retailers may receive credit for stolen tickets provided they are un-cashed and/or were deactivated.
Sight validation is prohibited. All tickets must be validated through the Lottery terminal. No prize may be paid if a ticket is stolen, altered, torn or mutilated.
Non-conforming or defective tickets should be returned to your lottery sales representative for credit.
Tickets that do not have an intact barcode should not be cashed If you have a question about cashing damaged instant tickets contact the lottery hotline.
All redeemed tickets must be destroyed or defaced immediately after balancing on the Lottery ticket system.
Immediately follow the steps below:
Deactivate the affected book(s).
Record the name of anyone you speak with for future reference concerning your incident report.
Contact the local police department and complete a police report. Write down your report number.
Complete a Stolen or Destroyed Ticket Report and Statement of Retailer Affidavit provided by your LSR. Write down your report number.
Obtain a copy of the police report and give it to your LSR within 30 days. Late police reports justify denial
of stolen ticket credit.
Notify your regional office and the Lottery’s Office of Security as soon as possible.
Call the Customer Call Center immediately if you experience a terminal problem while generating or validating tickets. Retailers can submit Retailer Requested Adjustment forms for investigation of Online ticket questions, and possible credit.
These forms are provided by your sales representative, regional office, or www.ohiolottery.com. Below are guidelines to follow when requesting credit.
If misprinted or defective Instant tickets are discovered, contact your Lottery Sales Representative or Regional Office for further assistance.
When the terminal is disabled while a transaction is in process and no ticket is issued, the retailer should contact the vendor hotline and complete a Retailer Requested Online Adjustment form to request an adjustment. Not following adjustment criteria is a reason to deny a credit request.
If a jam occurs during a wager transaction, adjust the paper stock and make a reprint immediately. The reprinted ticket(s) and the original ticket (or parts of the ticket) are also required with the Retailer Requested Online Adjustment form.
A FINAL NOTE:
Your adjustment will appear on the adjustment line of your weekly invoice report. Read all the instructions on the front of the Retailer Requested Adjustment form.
The Ohio Lottery offers selling bonuses to retailers for selling top prize winning tickets in the following situations:
To qualify for a selling bonus, the top prize of the instant game must be $100,000 or more. The selling bonus is 1% of the top prize with a cap of $10,000. The game show selling bonus is 1% of the championship contestant’s total winnings (excludes bonus prize winnings).
A $500 bonus is paid for selling a Rolling Cash 5 ticket with a 5-of-5 match.
A $1,000 bonus is paid for selling a Classic Lotto ticket with a 6-of-6 match.
A $1,000 bonus is paid for selling the winning KICKER match.
The selling bonus is $1,000 per one million dollars of (Ohio’s share) of the advertised jackpot. The selling bonus is shared equally by the Ohio lottery retailers who sold winning jackpot tickets for a specific drawing. The minimum bonus is $10,000 with a cap of $100,000 per jackpot. The retailer(s) selling the Mega Millions, one million dollar prize, will receive a $1,000 bonus per winning ticket.
The selling bonus is $1,000 per one million dollars of (Ohio’s share) of the advertised jackpot. The selling bonus is shared equally by the Ohio lottery retailers who sold winning jackpot tickets for a specific drawing. The minimum bonus is $10,000 with a cap of $100,000 per jackpot. The retailer(s) selling the Powerball 5 + 0 match will receive a $1,000 bonus per winning ticket.
*Winning Megaplier and Power Play second tier prizes do not receive an extra bonus.
$5,000 selling bonus is paid to the retailer(s) for selling a $1 million top prize Raffle game ticket (selling bonuses for this game can change).
The Ohio Lottery records commissions and bonuses earned by retailers in separate line items on the Invoice Report. Each January, you will receive a 1099 Miscellaneous for tax filing purposes. The statement shows your Lottery income for the previous year.
Sales Commission - A 5.5 percent commission is paid on the sale of Lottery tickets.
Cashing Commission - A 1 percent cashing commission is paid for tickets cashed weekly. If the cash-to-sales ratio is 49.5 percent or greater, an additional 0.5 percent bonus commission is paid. The lottery account must show sales in order to receive a cashing bonus. This is automatically calculated on the weekly invoice report.
Claim Bonuses - A $5 claim bonus is paid for validating and assisting a customer with a winning ticket that produces a Pay To Bearer or File Claim receipt. The Retailer assists the customer with completion of the claim form and directions for the nearest bank cashing location for a Pay To Bearer receipt or with a File Claim receipt directs the customer to the nearest Regional Office for claim processing. The claims bonus is reflected on the weekly invoice report.
When a Keno Agent reaches a Limit 1 which is 75 percent of their weekly liability limit:
1) Sales Management will email all Limit 1 Alert Notifications during normal business hours to local Regional management and the LSR detailing the limit(s) reached and the balance remaining.
2) The local Regional Office or the LSR during normal business hours will call the location explaining that they have reached limit 1 which is 75 percent of their weekly online sales, less weekly online cashes and weekly online cancels. They will inform them that if they hit limit 2 which is 100 percent of their weekly liability limit their terminal(s) will automatically suspend sales however they will still be able to cash tickets and that cashing tickets will in-turn lower their liability, which will allow the terminal(s) to resume selling. They will also inform them that to avoid a Terminal Suspension other than cashing tickets they can increase their liability deposit amount by increments of $250.00 during normal Lottery business hours. This can be done by contacting their Lottery Sales Representative or local Regional Office.
When a Keno Agent reaches a Limit 2 which is 100 percent of their weekly liability limit:
1) Sales Management will email all Limit 2 Alert Notifications during normal business hours to local Regional management and the LSR detailing the limit(s) reached and the balance remaining.
2) The local Regional Office or the LSR during normal business hours will call the location explaining that they are still be able to cash tickets and that cashing tickets will in-turn lower their liability, which will allow the terminal(s) to resume selling. They will also inform them that to avoid a Terminal Suspension other than cashing tickets they can increase their liability deposit amount by increments of $250.00 during normal Lottery business hours. This can be done by contacting their Lottery Sales Representative or local Regional Office.
To access your Invoice Report:
Lottery Retailers are prohibited from selling lottery tickets to minors.
The terminal will display information regarding the problem. Typical messages include, but are not limited to, previously cashed or drawings not held.
The ticket was already cashed. Do not pay the customer.
This message indicates the ticket presented was cashed by another retailer. Call the Customer Call Center for further instructions. Do not pay the customer. A retailer cannot be reimbursed for proceeds paid on a ticket that could not be validated on the Lottery terminal, or without the assistance of Lottery Customer Call Center.
Give the person the ticket back and provide a claim form. The customer needs to complete the claim form and check the box at the top for Inquiry. The completed claim form and the ticket in question needs to be mailed for review by the lottery using the address on the back of the form.
Winning tickets must be validated and presented for payment within (a) 180 days from the announced closing date of the game for Instant tickets, (b) 180 days from the draw date for all Online tickets or (c) 180 days from the day the EZ Play ticket was printed. Remind customers that the period of 180 calendar days is not equal to six months. Instant game closing dates are available on the web site at www.ohiolottery.com.
The Ohio Lottery is required to notify both the Internal Revenue Service (IRS) and the State of Ohio for any individual winning wager of $600 or more. The winner will receive a W-2G for federal and state tax filing purposes for any individual prize of $600 and up.
Ohio Lottery prizes of more than $5,000 are subject to state and federal tax withholdings. Winners should check with their local municipality to find out if local taxes apply to Lottery winnings.
Groups have a number of options for claiming prizes. Have them contact the Lottery’s Customer Call Center or the nearest regional office.
A non-resident winner cannot use the bank cashing program and must go to a regional office to claim a prize.
Scanning the Ticket Using the Reader
The scanner will only accept a ticket for validation on the main gaming screen or the administration menu screen.
Place the ticket under the bar code reader, making sure the ticket is face up so that the laser light can scan the bar code, on the bottom of the ticket.
The Cash screen displays the results.
Insert the ticket, face up, into the terminal scanner.
The terminal is set with a cash confirmation level of $50. To change this amount, see the Utilities Menu, then Store Manager Utilities. If the ticket is a winner and has a prize value less than or equal to $50, the terminal will automatically send the cash request to the central system for processing and print a receipt. If the ticket has a prize value of greater than $50, a pop-up window will ask you if you want to proceed. Tell the customer the prize amount. Do not return the ticket to the customer. If the customer requests a receipt from the Lottery terminal, go to ADMIN, Reprint, and Last Cash to print a copy for the customer.
The original ticket and the Cash Pay receipt are to be stapled together and held in the cash drawer until the drawer is balanced. Do not return the original ticket to the customer when cash is paid.
If the cashing confirmation is set at $50 and the prize is under $50, the cashing receipt prints automatically. The default cashing confirmation ($50) can be changed to a lower amount ($1 -$49) which will cause a pop up window to ask if you want to proceed.
A Multi-Draw ticket is cashed the same way as a single drawing ticket; however, when you validate a Multi-Draw ticket, if there are valid drawings remaining, an Exchange Ticket is automatically printed. The Exchange Ticket contains the same ticket information as the original ticket with the exception of the drawing period, which is changed to reflect the valid upcoming drawing dates.
Using the Lottery terminal to validate and cash tickets is the only way to verify that a ticket is a legitimate winner and to ensure that your business receives proper credit for paying a winner or handling a claim.
Winning tickets can be validated the day of the drawing with the exception of Mega Millions/Megaplier and Powerball/Power Play which can be cashed the next day. Instant tickets can be validated immediately upon purchase.
Following are the different types of payment receipts generated when a winning ticket is validated through the terminal. The receipt also provides direction on the action you must take to complete the service. Complete processing instructions are also printed on the back of any claim form and are available at www.ohiolottery.com.
Top Prize Drawing (TPD) Claims:
TPD prizes of $2,000 or $2,500 will generate a pay-to-bearer and can be paid at a bank cashing location. TPD prizes of $5,500 will be processed according to the file claim instructions. Once a claim is completed and processed, the winner is automatically entered into the TPD drawing.
The Cash/Pay receipt is the only type of receipt that permits a retailer to pay cash prizes directly to a winner. All other payment receipts require a claim form and additional processing steps.
The retailer is required to pay the customer the amount of the winning ticket, up to $599 for each winning wager. That means that the maximum value of this type of receipt could be as high as $5,990 if the ticket had 10 winning wagers of $599 each. Refer to the Cash Advance section under Managing Your Lottery Account in this handbook. You can contact your regional office to secure a cash advance for these higher payouts.
A retailer must ensure that funds are available to pay the winner prior to validation. The Lottery terminal is equipped with a cash confirmation screen that will verify whether you wish to proceed with cashes over a certain dollar amount. The default setting is $50.
The retailer retains both the ticket and the Cash/Pay receipt until the retailer’s internal accounting procedures are satisfied. At that time, the ticket and receipt should be defaced and discarded.
Pay to Bearer Receipt
File Claim Form Receipt
State Issued Check
Ticket Sales Policy
Revised December 2012
The purpose of this policy is to enumerate the guidelines and regulations for the sale of Ohio Lottery products.
Licensed Retailers are required to follow Lottery guidelines regarding the sales of Lottery products. Failure to do so may result in the removal of lottery products and/or terminals, the suspension of sales privileges, and/or the revocation of issued licenses, in accordance with the Ohio Revised Code, the Ohio Administrative Code, and the terms and conditions of the Retailer’s Lottery License.
1. Location - Lottery tickets are to be sold only at the Retailer’s licensed location unless otherwise authorized by the Commission.
2. Sales - The Commission shall approve the terms of sale and payment and Retailers shall only sell tickets on such terms.
3. Financial Responsibility - Proceeds from the sale of any book of Lottery tickets become due to the Lottery upon any of the following, whichever occurs first: a) whenever the book is “Marked Sold,” as described in the “Float Policy,” (see Paragraph 5 below), b) upon the 65th day of activation, as described in the 65-Day Auto-Settlement Policy (see Paragraph 4 below), or c) upon the closeout date of the game corresponding with that book. The Director or Designee may order that tickets not be issued to a Retailer who has failed to clear his/her account. Retailers who fail to make timely payment will be subject to the penalties as described in FI-08-01 A.2 Retailer Payment Policy.
4. Auto-Settlement— The Gaming System will automatically process as sold books of tickets which reach the following thresholds:
a. All books activated for 65 days will be automatically marked sold on the 65th day after the book’s initial activation.
b. There may be game-specific exceptions to this Policy at the Lottery’s discretion. Auto-Settlement does not affect the Retailer’s responsibility to “MARK-SOLD” any book that has been sold. The Lottery may also determine that a lot of tickets is to be “MARKED SOLD” when a minimal
amount of tickets remain unsold or when the redemption value of a book reaches 90 percent, whichever is less.
5. Float – The Lottery requires Retailers to “MARK-SOLD” through the gaming terminal any book of instant tickets issued to them when the book has been sold and is no longer in the Retailer’s ticket inventory. Failure by a Lottery Retailer to “MARK-SOLD” any book of tickets is considered “FLOAT,” and is a violation of Lottery policy. This violation may result in suspension and/or revocation of the Retailer’s Lottery License.
6. Accessibility – Retailers shall use their best efforts to make tickets easily available and accessible to the public and to encourage their sale.
7. Equipment – The Lottery shall provide wager processing equipment to the Retailer. The Retailer shall be responsible for the security of that equipment.
8. Marketing – The Director will initiate marketing and promotional programs and will provide Retailers with such sales materials as deemed appropriate. Retailers shall use all such materials in accordance with the instructions of the Lottery.
9. Wager Processing – Each Retailer shall always serve any customer waiting in line before accepting any large block orders for tickets. Retailers may not accept mail orders, phone orders, or bulk delivery of orders. Retailers may not accept automated bet slips from any customers playing an Ohio Lottery on-line game. Retailers may only accept original Ohio Lottery bet slips that have been completed by hand.
10. Security – Each Retailer is responsible for the security of Lottery products and equipment and the proceeds from the sale of Lottery products as detailed in EXSE 00-02 A.2 Ticket Theft Policy.
11. Prohibitions – Lottery Retailers are prohibited from:
a. Selling lottery products to minors.
b. Selling lottery products issued by other states - SA-00-02 A.3 Ticket Sales – Other Jurisdictions.
c. Selling games not authorized by the Ohio Lottery Commission.
Replaces SA-00-01 Ticket Sales
Replaces SA-00-04 Ticket Float
Revised December 2012
Ticket Theft Policy Security
Effective: August 24, 2016
This policy addresses the manner in which the Ohio Lottery Commission (OLC) will handle lost, stolen or destroyed instant ticket reporting and reimbursement.
Instant Ticket Management
In accordance with OAC § 3770-4-07, Lottery retailers are responsible for all tickets issued to them. Retailers are expected to maintain the inventory in a secure location as required by the Ohio Revised Code.
Retailers will not be reimbursed for money stolen out of any Ticket Vending Machine (TVM) or cash register.
When a retailer is aware of lost, stolen or destroyed tickets, they should conduct an immediate inventory to assess the extent of the loss. If individual tickets are missing from a book, the retailer must immediately deactivate the remaining tickets within that book. If full books of tickets are missing, the retailer should attempt to identify the Game and Serial Number of the missing books. For their protection, retailers are required to deactivate all instant tickets at the end of the business day if they are sold over the counter. Deactivation of instant tickets would help prevent stolen tickets from being cashed.
REPORTING LOST, STOLEN OR DESTROYED TICKETS TO THE LOTTERY:
Retailers must report lost, stolen, or destroyed tickets, within 24 hours of detection, to their OLC Regional Office, which will then notify the OLC Office of Security. Retailers should be prepared to provide their retailer number as well as an inventory of stolen or destroyed tickets and books.
When tickets are reported lost, stolen or destroyed, the missing or damaged tickets are placed in a holding status pending investigation. Any tickets that are already marked and placed in a Sold Status, cannot be placed into a holding status pending an investigation. The Office of Security Administrative Professional 4 will place the reported stolen tickets into the appropriate status in the stolen ticket database. The AP4 should check the retailer’s information to confirm the books were in the retailer’s inventory as well. The Investigator assigned the stolen ticket report will, upon receiving the report; verify that the reported tickets have been placed into the appropriate status. The retailer
will be unable to activate, deactivate or mark sold the book until the investigation is completed. Once the stolen-ticket report has been made, the remaining tickets in the book can be sold. The retailer may activate other books of the same game by contacting the Office of Security for assistance. The Office of Security will contact the retailer when the investigation is completed.
REPORTING STOLEN TICKETS TO THE AUTHORITIES:
Retailers must file a report with the police or fire department concerning the lost, stolen or destroyed tickets within 24 hours of the incident. In the event that the responsible party is arrested, the retailer will be expected to assist with the prosecution of a criminal case. The OLC Office of Security will assist the retailer, local law enforcement, and the prosecutor to prosecute the case as well.
The OLC Office of Security must be provided with a copy of the Law Enforcement Report within 30 days of the incident.
The Director or his/her designee may determine whether reasonable exceptions to the 24 hour and 30 day reporting requirements should be granted.
INVESTIGATION OF LOST, STOLEN OR DESTROYED TICKET REPORTS:
Upon receiving a Lost/Stolen Ticket Report, an OLC Sales Representative will visit the retailer location to verify the inventory and to complete a Stolen or Destroyed Ticket Affidavit. The OLC Office of Security will assign an investigator to review the Affidavit and Law Enforcement reports.
REIMBURSEMENT FOR LOST, STOLEN OR DESTROYED TICKETS:
In accordance with OAC § 3770-4-07, retailers are financially responsible for all tickets issued to them. If the OLC Office of Security investigation determines that the retailer is not responsible, the retailer may not be charged for the lost, stolen or destroyed tickets. When tickets are stolen and the police report is titled as a “THEFT,” credit will be determined based on the individual circumstances of the crime. A retailer may receive credit for lost, stolen or destroyed tickets when they have not been cashed and they have been properly placed into an inquiry status before any cashing activity occurs.
If the OLC Office of Security investigation determines that the retailer is responsible for lost, stolen or destroyed tickets that have not been cashed, the retailer will be charged 80 percent of the street value of the tickets, for all missing books. Missing partial books will be charged at 100 percent of the street value. The street value of the tickets is the face value of the ticket times the number of tickets in the book, or partial book reported lost, stolen or destroyed less the retailer commission. If the OLC Office of Security investigation determines that the retailer is responsible for lost, stolen or destroyed tickets that have been cashed, the retailer will be charged 100 percent for the street value of the tickets, less the retailer commission.
Reasons why a retailer may not receive credit for lost, stolen or destroyed tickets include, but are not
limited to, the following:
Upon completing the Stolen Ticket report, the Investigator will submit the report for approval to his supervisor. The supervisor will verify the report is accurate and complete.
Lottery Security will complete their investigation within a reasonable time frame, after receiving the initial stolen report. Retailers will be notified of any resolution/ disposition.
THIS POLICY SUPERSEDES AND REPLACES ANY AND ALL PREVIOUSLY ISSUED POLICIES ON THIS SUBJECT
May 25, 2016
Reviewed/Revised by Legal, content changes
August 24, 2016
Renumbered (Formerly EXSE-00-02 A.2)
Retailer Payment Policy
Policy FI-08-01 A.1
Updated July 1, 2009
The purpose of the Retailer Strike Policy is to provide uniform and effective guidelines for managing the non-transfer of funds to the Lottery by Sales Retailers. The Finance Office will administer the guidelines of this policy. A Retailer is required to have sufficient funds available for the weekly Electronic Funds Transfer (EFT). Any time sufficient funds are not available, the Retailer has a Non-Transfer of Funds (NTF) situation. When a NTF has occurred, the Retailer will be charged with a strike and penalties will occur. Retailers who have not brought their accounts current as a result of any NTF within ten (10) calendar days from the bank return date can face automatic cancellation. Automatic cancellation of a Sales Retailer license also takes place if five strikes have accrued during any six-month period.
Bank Return Date:
The date the Lottery is notified by the bank of a NTF condition.
Deactivation of Terminal:
The Retailer’s terminal will be placed in an inactive status and is suppressed.
Non-Transfer of Funds (NTF):
An insufficient account balance or other reason, which may include, but may not be limited to, when funds are not available for withdrawal from an Ohio Lottery Retailer bank account.
The Retailer receives a “strike” against his license when an NTF occurs. The Lottery generates one invoice for Instant and On-line sales. If the funds are not available for collection of an invoice, the Retailer will receive one strike.
Strikes shall remain in the system six months from the bank return date. Once the six-month period has expired, the previous NTF strikes will be removed.
Non-Sufficient Funds (NSF) Fee:
In an NTF situation, the Retailer will be assessed a fee for every bank return (NTF).
Upon notification of an NTF, payment must be made in full by a cash deposit or wire transfer at any National City Bank/PNC location into the Lottery’s account. The wire or cash deposit must be done by 2:00 p.m. on the day of the NTF Return. The retailer is to send a faxed copy of the wire or cash receipt showing the deposit by 2:00 p.m. to Regional Office’s or Retailer Accounts @ (216)787-3281. If the retailer can demonstrate that a cash deposit or wire transfer cannot be performed, the Lottery will accept an official bank check or money order which is to be hand-delivered to the Regional Office, Lottery Central or sent via overnight mail to: The Ohio Lottery Commission, Attention: Retailer Accounts Department, 615 West Superior Avenue, Cleveland, Ohio 44113-1879.
The time that elapses between the Retailer’s terminal being deactivated and subsequently reactivated due to a NTF condition, as provided in the guidelines below. Any Retailer not making payment of an NTF within ten (10) calendar days of the bank return date may be subject to cancellation.
Policy Statement: Retailers who fail to make payment to the Lottery may be charged a fee or have their sales capability suspended.
Strike One and Two Notification:
A notice of NTF and deactivation are forwarded to the Regional Office. There is no deactivation of the terminal if cash, wire, money order or official check evidence is faxed to a Regional Office or into Lottery Central by 2:00 p.m. of the day of the bank return date; otherwise deactivation will be initiated until the copy of the payment is received. In the case of the Retailer making payment by check, the actual check must be received by the next business day.
Strike Three and Four Notification:
A notice of NTF and deactivation are forwarded to the Regional Office followed by a certified letter to the Retailer. The Retailer will serve a 24-hour penalty of the disablement of the terminal after the Lottery Central receives the faxed copy of the evidence of cash or wire being deposited or official check. The actual check must be received by the next business day.
Note: Any Retailer who has a strike three or four on a Friday will be deactivated that day. If a copy of cash or wire being deposited or official check is faxed to Regional Offices or to Lottery Central by 2:00 p.m. that day, reactivation will be on Saturday.
Strike Five Notification:
A notification of intent to cancel and right to an adjudication hearing is mailed via a certified letter to the Retailer. The terminal is deactivated upon receipt of the NTF notification from the bank. The Retailer will not be reactivated unless full payment is received by Finance and a written notification is received from the Legal Department indicating that the Sales Retailer prevailed at the hearing or the matter was otherwise resolved.
The Lottery reserves the right to deactivate a Retailer’s terminal if payment is not received within 24 hours of the bank return date, regardless of being in receipt of a fax copy of payment.
Effective Date: JANUARY 7, 2008
Revision Date: June 2009
Retailer License Suspension—Seasonal
Revised June 2009
The purpose of this policy is to provide uniform and effective guidelines for dealing with those retailers who are only open for business during a specific period of time each year. Amusement parks and racetracks are two examples of seasonal retailers.
The Ohio Lottery will place Seasonal Retailers into an “Inactive” status during their off-season period. The Ohio Lottery will not GUARANTEE immediate placement of Lottery gaming terminals back into the retail location upon receipt of the request to return to an “Active” status.
EFFECTIVE DATE—JANUARY 3, 2000
REVISED September 2006
REVISED June 2009
Retailer License Suspension—Alteration
Revised July 2009
The purpose of the Retailer Alteration policy is to provide uniform and effective guidelines for dealing with those retailers who, due to physical alterations at their facility or business, are not able to perform the duties of an Ohio Lottery Sales Agent.
“Physical Alterations” are defined as remodeling the Retailer’s facility or business due to improvement (expand) or repair (fire, water damage) at the Retailer’s facility.
The Licensing Bureau may place Retailers into an “Agent-Alteration” status following notification of facility remodeling by the retailer. Retailers will be granted up to 90 days to complete alterations and resume distribution of Lottery products.
EFFECTIVE DATE—JANUARY 3, 2000