Tickets
What are the different ticket types?
Premium (first row)
Zone A
Zone B
Zone C
Zone D
Balcony A
Balcony B
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (https://feverup.com) prior to arriving at the event.
How do I book a ticket for my carer?
Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket.
Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.
Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.
Here are some of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Venue information
Where is the experience taking place?
Stoke Minster, Glebe St, Stoke-on-Trent ST4 1LP.
Are there drinks served?
Yes, there will be a bar open before the concert and during the interval.
Is there food served?
There is no food served.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
This venue is wheelchair accessible for Zones Premium, B (side of stage), C (side of stage) and D. Balcony is NOT accessible.
Is there parking available?
Kingsway Car Park.
Evening charges are as follows:
Monday to Saturday:
4pm to 7am: £3
5pm to 7am: £2.50
6pm to 7am: £2
after 7pm: £1.50
Evening tickets expire at 9am the following day.
Pay and Display. No longer barrier controlled. No longer accepts notes or gives change.