Table of Contents

1 - Document Control

2 - Preface

2a - Introduction

2b - 2016 Reforms

2c - Policies & Procedures

2c - PLPD Ranking Structure

2d - Tactical Firearms Officers

2e - Academy Staff

2f - PLPD Online | plpd.online

2g - Code of Ethics

2h - Equipment, Tools and Vehicles

2i - Police Controls

3 - Organization

3a - Police Structure

3b - Command Statements

4 - Communications

4a - Radio Modes

4b - Key Phrases and Terminology

4c - Radio Codes

4d - Right to a Supervisor

4e - Incidents

5 - General Rules

5a - Jail and Punishment | Handling of Suspects

5b - Conduct

5c - Dispatch

5d - Peaceful Policies

5e - Performance of Duties

5f - Use of Force

Hello, and welcome to this Standard Operating Procedure (SOP) handbook. Details herein will compliment your policing work so that it is done properly, legally, and to a professional standard.

Following the instructions and procedures outlined here is not conditional - your work must be conducted within the provisions of this handbook.

If you have any questions about the handbook, please direct them to your supervising officers, or to one of the authors, or submit a Helpdesk ticket to the Policy Board, who handle and maintain this handbook.

If you notice any information that needs amending within this handbook, please contact the Policy Board through submitting a Helpdesk ticket on plpd.online.

The Paralake Police Department introduced a partial whitelist in early 2016, and a full whitelist later on.

• Permanent ranking structure.
• Permanent departments.
• More rigorous entry, promotion, and operational procedures.

A tree containing some information about responsibilities and rights is shown below.

Previously recognised as Special Weapons and Tactics (S.W.A.T), Tactical Firearms Officers (TFOs) are responsible for dealing with complex situations and specialise in serious firearms incidents. TFOs are granted additional armour and a wide-variety of weaponry such as Assault Rifles, Submachine Guns, Shotguns and Sniper Rifles to handle a wide-variety of firearms incidents and life-threatening incidents.

Police Training Officers (PTOs) and Police Training Assistants (PTAs) are responsible for the administration of entry procedures into the department itself, and any divisions/roles they are part of. They also run training sessions in various formats, while liaising with other divisions with regard to written documentation and learning materials.

What is is, what it is used for?...

PLPD Online is the PLPD intranet system used to keep track of officers, manage ranks, for applications through Academy, and to keep useful information. The intranet is maintained by the Information Technology division.

How do I log in?...

Got to http://plpd.online/joinus to log in with your given credentials. You can create an account by pressing the Create Account button and follow the instructions given. You can also click Forgot your Password if you have forgotten your existing password.

The Code of Ethics lays out a set of values and principles which all work of the department should be done within. Violation of any of the ethics may lead to complaints, disciplinary action which may include dismissal.

General Controls

Radio Controls and Channels

Traffic Advisor on Police Vehicles

Chiefs of Department - CoD. AyJay, DCoD. Samuel, DCoD. TinySlayer

• Professional Standards - Mjr. Momo, Lt. Super_, Lt. Jon Godinn
• The Professional Standards Department (PSD) is headed by Major Momo. This division produces, maintains and upholds policy which aims to keep the Police Department operating in the best interest of the city.

• Internal Affairs - Cpt. Shay, Lt. Racxes, Lt. Fielding
• The Internal Affairs team (IA) are tasked with investigating complaints that are made addressed to the Police Department about actions and/or conduct of employees. To maintain public confidence, all complaints must be thoroughly and impartially investigated. Complaints are presented to the complaint committee for a fair and appropriate adjudication.

• Support Services -  Mjr. Madda
• The Support Services Department is lead by Cpt. Madda, and encompasses divisions essential for maintaining the general operation of the Police Department. Support Services work closely with our Professional Standards Department to ensure sufficient training and guidance is provided.

• Police Academy - Cpt. Gimic, Lt. Logan Finch
• The Police Academy focuses on the recruitment and initial training of senior officers within the Paralake Police Department. The Police Academy process written applications and all other relevant tests to become a Officer.
• Information Technology
• Focusing on the IT side of the Police Department. Working on Infrastructure & Client services. Will be directed questions relating to PLPD Online. IT Project Management will also be one of their responsibilities.
• People Services - Lt. Jordan, SSgt. Tim Meijer, Sgt. McGlinchy
• At the forefront for any questions from any department members or members of the public making sure they're answered and/or sent to the correct team. Work with the occupational health & wellness of department members, offering support and guidance. Processing resignation and inactivity notices. Manages employee relations by organizing events and campaigns. People Services also manage the communications of the PD.

• Operation Services - Mjr. Smily
• Divisions inside the Operations Services Department, lead by Major <Vacant>, are the front line of Paralake’s policing. The Operations Services division works very closely with the Professional Standards Department, ensuring Policy & Procedure is kept updated and relevant training material is in place to assist employees.

• Patrol - Cpt. Dom, Lt. Cole, Lt. Brikaas
• Patrol is the largest division in the Department. Its command team handle the issuing of promotions and awards. They are responsible for evaluation and audit of regular patrol officers, ensuring that they are acting to the highest possible standards.
• Road Traffic Unit - Cpt. Thomas Fredrick, Lt. Collier, Lt. Hendricks
• Road Traffic Unit (RTU) is responsible for all traffic officers in the Police Department, handling promotions and awards. Making sure all officers are acting to a high standard. Setting agendas and correcting any issues within the Police Department.
• Tactical Firearms Unit - Cpt. Tunnels, Lt. Slayerduck
• Tactical Firearms Unit (TFU) is a specialized division within the Paralake Police Department that focus on special weapons and tactics.
• Dispatch - Lt. Wewai
• Dispatch Command is tasked with commanding the entire Dispatch team, managing the application process and aiming to improve the procedures and tools available to dispatchers.

The Chiefs of Department are responsible for the oversight of absolutely everything in the Police Department. They work alongside the police command teams and line managers to ensure that every division is working in a favorable, consistent and ethical manner, and are also responsible for a lot of other duties surrounding approval and major changes.

The Line Managers (Majors) are responsible for overseeing that all divisions within their respective line (Support Services, Professional Standards and Operations Services) are operating correctly and within the best interests of the Police Department and its policies. They, alongside the Chiefs of Department, form the Senior Management Team where important decisions are made regarding the future of the PLPD.

SUPPORT SERVICES

OPERATIONS SERVICES

PROFESSIONAL STANDARDS

Your police radio is a key item of equipment, you will use it more than anything else you carry. Therefore, it’s important to know how to use it. This section aims to provide some basic training and information to you so you are confident in when and how to use your radio effectively.

There are two different modes to your radio. These are, transmit to talkgroup and mute all. Your talkgroup is the units that are linked to your channel, often this is the entire police force but may also include Paramedics and Firefighters. Chatter in this talkgroup should be kept to an absolute minimum. Basic radio protocol should be followed where possible. If you can get your message to the recipient another way, such as mobile phone then you must use this method. Simply not having your partner’s phone number or being too lazy is not an excuse to use your radio. You can talk to those in your talkgroup by holding your “B” key and speaking by default however this can be rebound in the F1 options menu. Your message must be clear, both in voice and in content, concise and most importantly; informative.  Failure to adhere to basic radio protocol may lead to disciplinary action.

Below lists some key phrases and terminology that you will need to know, understand and use. You will also need to know some “10 codes” and “11 codes” which can also be found below

N.B A unit’s callsign is interchangeable with “last call sign” when they were the last callsign to transmit to dispatch. This is used when their call sign isn’t clear but their message is.

Radio codes are generally optional as long as the message is clear and concise. The codes listed below are the only codes which are authorised for use within the department, using others may confuse your colleagues and cause critical issues, therefore it is a disciplinable offense to use other codes in the main radio. The exception to using other radio codes would be in the government text-based radio as code meanings are automatically displayed.

Members of the public have the right to speak a supervisor. When a supervisor is requested via the 911 service they are expected to respond to the call as soon as they are available.

Detainees also have the right to speak with a supervisor if they request it. If a supervisor is requested by a suspect being arrested then they may be brought to the Police Department to wait for one but they must not receive any criminal charges until the supervisor has spoken to them.

The right to a supervisor can only be declined in the following circumstances:

• The supervisor was previously involved in the suspects case and has confirmed the suspect is to be charged.
• The arresting officer is already a Supervisor, i.e a Sergeant does not have to request a Lieutenant to talk to his suspect if the suspect requests it.
• There are no supervisors on duty.
• There are no supervisors available.

RECEIVING THE EMERGENCY CALL

Always acknowledge the call, if sent by dispatch, notify them and clarify that you are responding. If notified by the emergency dispatch system, then let everyone aware in the government radio that you will be responding.

ARRIVING ON SCENE

When you have arrived on scene, alert dispatch and your colleagues that you have arrived on scene. Generally, unless designated, the first officer in scene will always be the Officer in Charge (OIC) (Also referred to as the Incident Commander.) It is their responsibility to keep dispatch and/or other officers informed of the situation unfolding and getting any suspects back to the Police Station.

SUSPECT REQUESTING A SUPERVISOR

If a supervisor is requested by a suspect being arrested then they may be brought to the Police Department to wait for one but they must not receive any criminal charges until the supervisor has spoken to them.

Please refer to 4d - Right to a Supervisor for when the right to a supervisor can be denied

COMPOUNDING PUNISHMENTS

Officers are expected to not add up laws and not use maximum sentences unless in extreme circumstances. Minor breakage of laws (I.g. traffic offences) should NEVER be added up to create a larger jail sentence and the tickets should remain lower. Generally, the extent of cooperation offered by the detainee should be considered when setting a jail sentence or issuing a fine.

CONDUCT IN TEAMSPEAK

Any conduct within the Police Department channels in Teamspeak is to remain kind and preferably professional. Use of any powers in Teamspeak which have been granted by the PLPD to an officer are to be used only for official purposes and abuse of these privileges will result in disciplinary action.

CONDUCT IN RADIO & RADIO USAGE

Radio communication is to remain courteous and professional. Officers are also expected not to talk over each other and not to take up excessive time in use of the radio. Only emergencies and time sensitive matters should be sent over voice radio, this includes but is not limited to: Code 3 paramedics, reporting a car chase, requesting backup, reporting a traffic stop, panics or shots fired.

REGARDING THE AUTHORITY OF DISPATCHERS

On-duty dispatchers have complete authority and control over any asset inside the PLPD. Officers ranked Lieutenant and above may overrule a dispatcher’s commands provided that the reasoning is justifiable.

IDENTIFICATION OF OFFICERS

Officers are always expected to identify themselves as law enforcement officers for the city of Paralake during a situation and especially when entering a building. Otherwise the officers could be mistaken as hostile persons. Police must also report their name or badge numbers to others if requested if the person requesting wishing to make a complaint on them.

NEGLIGENT PERFORMANCE OF DUTIES

An officer performing duties, even within the limits of the law, may be found negligent in the performance of his or her duties if they obviously do not act to the best of their ability or if their behavior unreasonably endangers the lives of citizens, other officers, or themselves and the risks obviously and heavily outweigh the benefits.

SUPERVISOR RESPONSES TO CALLS

Supervisors are expected to respond to the most important call at the time and may not stay idle or ignore regular policing and supervising duties in preference of more menial tasks. Supervisors must respond to and judge all officer-involved shooting incidents.

WARRANT STRUCTURE

For a warrant to be reason enough to arrest someone and be classed as "valid", you need to provide an overview of the situation including evidence and weapons used (if any). Warrants only saying "Tried to run the taxi driver over" will not be classed as "valid" or be enough to arrest someone for, as it does not give an overview of the situation nor does it tell us what kind of evidence that was present at the time. It is also important to specify if it’s a search warrant or if its an arrest warrant.

A good example of an arrest warrant is; "Arrest Warrant: Shot and killed the mayor outside city hall with a M9 Beretta after the mayor refused to lower the sale taxes. Several witnesses including police officers witnessed the situation. DNA found on the scene."

A good example of a search warrant is; “Search Warrant: Drug plants appear to be visible from the apartment window, indicating production of drugs is ongoing. Owner of the apartment refusing to open the door for Officers.”

PANIC BUTTON

The Panic Button is only to be pressed when there is an urgent concern for personal safety of you or a colleague, which requires immediate assistance.

You must not ‘test’ your Panic Button, even with notice, and it is your responsibility to reduce the likelihood of accidental press (e.g. by moving it to a bind you’re unlikely to hit by accident); accidentally pressing the panic button may lead to disciplinary action.

USE OF FORCE

Law enforcement officers may use any amount of force in the execution of their duties provided that it is reasonable and justifiable.

• A firearm may only be used when there is clear and present danger to life and other non-lethal methods are inappropriate or have failed.

• Firearms should never be used to apprehend a fleeing suspect, unless justified in the point above.

• Warning shot(s) should never be fired.

• Should only be discharging your firearm if you have a clear line of sight and it is safe to do so.

Officers that use excessive force in the execution of their duties without a reasonable and justifiable reason may lead to disciplinary action.