Student: Troubleshooting Java for Blackboard Collaborate PC Version Collaborate
In order to use Blackboard Collaborate, you must have Java installed and updated on your computer. This handout will help you troubleshoot problems that you may experience when trying to connect to a Collaborate web conference session or video recording.
This guide will help you to:
Error when downloading a Collaborate session
If you receive the application error pictured below, Click OK and proceed with the following steps.
Clearing the Java cache
Note: As you type, search results will appear in the menu above the search box. Do not press the ‘enter’ key.
Note: The Temporary Files Setting box will appear.
Note: The Delete Files and Applications box will appear.
Note: The box will close automatically and return you to the Temporary Files Settings box.
If you have further questions, contact your instructor or the IT Help desk at 282-HELP (4357).
This work was done by Instructional Technology Resource Center at Idaho State University and is licensed under the Creative Commons Unported License. To view a copy of this license, visit Attribution Noncommercial 3.0 United States or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA.