Company Terms

“Company” and/or “We” refers to the providing entity, including but not limited to, (‘U Party’) (‘U Flowers’) or (‘U Turn 360(°)’), depending on the event rental context. “Premises” includes transportation van(s) for delivery purposes and any adjacent property owned by third-parties, “(You)” or “(Renter)” is the person or entity renting the premises and/or equipment during the respective rental period.

Rentals: Rates & Length of Use

U.A. Rates are set by the most current version of the rental rate sheet in effect at the time of booking, more information is available on our support page. Rental periods need to be pre-arranged at the time of booking. The rental time begins promptly at the prescribed dispatch timeslot and ends promptly at the designated ending timeslot. Unarranged Rental Periods: (“Renter”) is subject to double the normal rental period rates for every additional day that was not pre-arranged at the time of booking or modifications not made.

All rental fees must be paid at the start of (“Renter”) booking. We accept all major credit and debit cards. Fees for additional equipment rental and/or time that were not billed during the initial, pre-arranged booking will be due 14 days prior to the start date (if the pay later option was available) or at the beginning of the rental period. Note: There is a non-refundable percent-based service fee on all transactions, all specialty linens are non-refundable, regardless of the date of cancellation. Refer to the ("Specialty Linens") section below for more information.

Rentals: Hassle-free Rescheduling & Modifications

U.B. We have one of the most flexible weather policies out of most event rental companies in town. Our no-hassle reschedule policy means (“Renter”) can reschedule for any reason up until the scheduled delivery timeslot. (“Renter”) can reschedule their rental within six months through their online account. Rental credit will not be issued after the rental status changes to (“delivered”).

Rental modifications: i.e. linen colors, change of quantity, dispatch time, can only be made up to 72 hours before the original dispatch date/time. Cancellations of confirmed rentals will result in the following:

Rentals: Cancellations - Within 14 days

U.C. No refund for any cancellation made less than 14 days or less to the start date/time will be made. Refer above for information about rescheduling a rental. We are not liable for acts out of its control that affect the event, such as weather or other reasons. We do not allow refunds for ongoing or unused rentals.

Rentals: Cancellations - 14 days to 1 calendar month

U.D. Any cancellation made 14 days to 1 calendar month before the start date/time may be eligible for rental credit valid within 6 calendar months of the cancellation date. All payments are non-refundable due to the special event nature of our business. A confirmed booking that is canceled more than 1 calendar month or more before the start date and time will incur no charges and all eligible payments will be refunded; refer to the above ("Payments & Fees") section for more information.

General Delivery

U.E. Our dispatchers will make a one-time attempt to deliver a rental during the pre-arranged delivery date/timeslot. For navigation purposes, we will use the information (“Renter”) provided to us such as gate code and/or suite number(s), as well as any necessary instructions for delivery. the (“Company”) reserves the right to change Standard delivery time slots during a date range with prior notice to the (“Renter”). Rush service is available for on-time, guaranteed delivery.

Rental items must be knocked down and stacked in a secure, covered area for standard pickup. Select products already include set up for safety precautions, this will be indicated on the item detail page. Otherwise, all equipment must be cleaned and stacked, and vacated by the end of the rental period. Takedown service is only offered by special request and incurs an additional fee.

Remote Delivery

U.F. (“Renter”) is automatically opted-in for this service (unless classified as a Venue delivery) during the booking experience to allow a safe-direct rental delivery in a pre-arranged place such as a backyard, scenarios include: when the (“Renter”) is away or unable to be present during the designated delivery time slot. (“Renter”) will also be responsible to leave any gates or entranceway unlocked without animal presence for safety access. (“Renter”) will receive pictures of where we left the items and notifications every step of the way for complete peace of mind.

Cleaning Protection

U.H. Cleaning protection is available as an add-on service for any dispatch method during the time of booking, it covers the cleaning of select products to prevent potential surcharges. If the (“Renter”) declines said protection, (“Renter”) acknowledges to return equipment and all contents in the same condition as they were when originally dispatched. A cleaning surcharge may apply for excessively dirty equipment without the pre-arranged cleaning protection.

Linens

U.I. All linens and hangers must be placed in a plastic bag or box, unwashed. (“Renter”) acknowledges that any lost or damaged linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $35 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.Specialty Linens - DEPRECATED: Can only be purchased up to 10 days before the dispatch date, this will be indicated on the item detail page.

WAIVER OF LIABILITY

U.J. The use of the (“Company”)'s premises and equipment is at (“Renter”)’s risk. (“Renter”) hereby agrees that the (“Company”) will not be held liable for any direct, indirect, incidental, or consequential damage, as well as, injury or loss to (“Renter”), his party, or possessions while in (“Renter”)’s possession. If the rented equipment is not returned to U Party within two calendar days of the pre-arranged return date, the
(“Renter”) agrees to be billed for the equipment at its Replacement Cost when rented for all types of theft or mysterious disappearance of such equipment will be considered stolen. In such an event, the (“Renter”) may be prosecuted following any other State Criminal Laws that may apply.

EQUIPMENT & DAMAGE

U.K. the (“Company”) agrees to provide equipment in good working order but makes no special guarantees as to the suitability of (“Renter”)’s requests. (“Renter”) shall notify the (“Company”) immediately of any malfunction, damage, or other issues with the equipment. The (“Renter”) also agrees not to loan, sub-rent, or otherwise dispose of equipment or use it at any other location besides the event address provided during the booking experience. (“Renter”) shall be solely responsible for any damage to the equipment that occurs during the time the (“Renter”) or his party occupies the premises. Damage/loss surcharges will be billed until repairs or replacements can be made. If damage exceeds the total amount, the (“Renter”) agrees to pay reasonable additional repair costs to bring damaged equipment back to working conditions. (“Renter”) agrees to pay for damage to the premises including spills, excessive wear, marks, or stains on linens and any other rented equipment.

PRIVACY POLICY

U Party and its subsidiaries are committed to protecting our customers’ privacy. We feel it is important that (“you”) fully understand the terms and conditions under which we use the information we gather from (“you”) through the use of our websites. Please read this Privacy Policy carefully to understand how we will use and protect (“you”)r personal information. We will never share your personal information with anyone except as described in this Policy.

ARBITRATION

U.L. The (“Renter”) hereby agrees to a limit on any damages claimed by ("company") to the total paid. If the parties are unable to resolve any controversy, claim, or dispute arising under this agreement, the (“Renter”) acknowledges to reimburse the (“Company”) for all attorney fees, an amount not less than 50% of all sums due, court cost, and any other expenses. Notwithstanding the foregoing, either party may refuse to arbitrate when the dispute is for a sum of less than USD 1000.

RETURNS & CANCELLATIONS - DEPRECATED

UF.A. To provide (“you”) with the best possible service, (“you”) can return the order for replacement or refund. However, if your order is en route or delivered, we will be unable to cancel the order. (“you”) can contact us anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

FLOWERS, GIFTS & PERISHABLE PRODUCTS - DEPRECATED

UF.B. If (“you”) are not fully satisfied with (“you”)r gift, we will replace that product to (“you”)r satisfaction. To receive a replacement product, please contact us. Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation. Please note that we can refund delivery fees only if the return is a result of our error. Otherwise, (“you”) will receive a full refund for the cost of the specialty gift item,

PHOTO BOOTHS

E.A Overage. Any overage not pre-arranged during the booking experience will be billed at the rate of $149/hr. Payment for any overage in time must be paid by credit/debit card before additional hours will be provided. If the Event ends earlier than expected, no refund will be given.

E.B Re-scheduling & Cancellations. Event+ adheres to the (“Company”)’s rescheduling and cancellation policy. Please refer to section U.B. of this agreement for more information. The possibility of a given date change is subject to availability and the receipt of a new agreement to replace this Agreement, if amended.

E.C. Rights to Photos. Rights to any and all media taken and generated by the Photo Booth shall be the property of the (“Company”).

The (“Renter”). the (“Company”) grants permission to use any and all media generated by the Photo Booth through the course of the Event for any purpose, including promotional purposes, waiving any claim to libel, invasion of privacy, or similar perceived damages.
the (“Company”). At the sole decision of the (“Company”), they shall decide to offer the media generated by the Photo Booth available to the (“Renter”) for purchase, on a license basis, or any other agreed-upon terms.
the (“Company”) routinely takes photographs and videos for commercial purposes and patrons may be readily identifiable in these images. The grant exclusive permission to the (“Company”) to use my and each Participant's voices or appearances in photographs or videos in connection with exhibitions, publicity, advertising, promotional materials or other commercial purposes without compensation and without restriction as to frequency and duration. I also grant the (“Company”) the ability to create derivative works from such photographs and videos and the right to grant third parties the rights to the images. I further agree that the (“Company”) may provide public or password-protected online access to photographs, videos, and live streams of my and each Participant's experience.

E.E. Photo Booth Failure. Should the (“Company”) fail to provide a fully operational Photo Booth for the Event, the (“Renter”)’s only remedy will be a full refund. In such an event, the (“Renter”) waives any claim on further consequential damages or liability.

If only partial services can be provided due to conditions beyond the reasonable control of the (“Company”), the payments shall be negotiated at that time on a prorated basis.

E.F. ADDITIONAL PROVISIONS. the (“Company”) and the (“Renter”) agree to the following provisions:

1. Operations. the (“Company”) will deliver, set up, and remove the Photo Booth and its rented accessories from the Event’s location. the (“Company”) agrees to have a qualified technician onsite to maintain and operate the Photo Booth.

2. Space and Placement. The (“Renter”) will arrange for appropriate space and access for the Photo Booth at the Event’s venue along with necessary power access. the (“Company”) shall provide specifics during the booking experience related to space, schedule, shelter, power, and whatever else is deemed necessary must be met for the setup conditions to be considered adequately met.

3. Damage to Equipment. The (“Renter”) will be responsible for any damage or loss to the (“Company”)’s equipment due to misuse by the (“Renter”) or any guest of the (“Renter”) and in the case of theft or damage (due, but not limited, to fire, flood, or earthquake). If the (“Company”) judges the weather during the course of the Event to be inclement and thus unsafe, they reserve the right to cease operations for the safety of the equipment and of the Event’s attendees, in which case no refund will be given.

4..Liability and Indemnification. the (“Company”) will not be liable for direct, indirect, incidental or consequential damages (including, but not limited to, damages for lost profits or increased expenses) with respect to any claim related to this Agreement and the services provided. The (“Renter”) will indemnify and hold harmless the (“Company”) and all technicians who are independent contractors and/or owners working with the (“Renter”) at the time against all liability related to the Event from its date and into the future. The (“Renter”) will assume all legal fees claimed by third persons, provided that such loss or damage was not caused by the fault or negligence of the (“Company”) or its employees, agents, or subcontractors.

EG. GOVERNING LAW. This Agreement shall be construed and governed in accordance with the laws located in the State where the Event is taking place.

ENTIRE POLICY

A. This Agreement constitutes the entire agreement between the Parties. No modification or amendment of this Agreement shall be effective unless in writing and signed by both Parties.

B. EXECUTION. the (“Company”) and the (“Renter”) each represent and warrant to the other that each person executing this Agreement on behalf of each party is duly authorized to execute and deliver this Agreement on behalf of that party.

C. IN WITNESS WHEREOF, each of the parties has duly executed this Agreement upon a new reservation for the respective rental period.

If you have any questions, comments, or suggestions regarding this policy, you may email us at internal@gouparty.com.