Tickets

What are the different ticket types?

Zone A Seating - Great Visibility

Zone B Seating - Good Visibility

Zone C Seating - Slightly Restricted Visibility

Zone D Seating - Restricted Visibility

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Are companion cards accepted?

Yes, we accept companion and carer cards at all Fever events, please contact us for a ticket.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

FAQs for Flexible Refund Tickets (applicable for selected events)

What is the Flexible Refund Ticket?

The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.

When can I return my ticket?

You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.

What documents do I have to present to receive my refund?

No documentation is needed to claim your refund.

How do I request my refund?

Please contact us here to get your ticket refunded.

Venue information

Where is the experience taking place?

St James Old Cathedral, Cnr King St &, Batman St, West Melbourne VIC 3003.

How do I get to the venue?

The venue is close to the Train station - Flagstaff station and multiple tram lines pass by including 58, 35, 30. There's street parking if you plan to arrive by car.

Is there food served?

No food or drinks are available at the venue.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?
Yes, the venue is accessible.

Is there parking available?
No parking at the venue, but on-street parking is available nearby.