smileyfacerd1.png”Thanks for spending so much time with us.”

Kelly & Michelle Thibault on April 4, 2017

Troy

How did you decide to get a quote from Us?                           

“Referral from real estate agent, Christopher Broughton.”

What was your level of understanding regarding your insurance prior to us?

“ Minimal.”

   

What is your level of understanding now?    

“ A lot better.”

Would you recommend us to others?          

“ Based on todays interactions, absolutely.”

Overall thoughts and comments?

  “We appreciated the lists of different options and different benefits.Thanks for spending so much time with us.

We really appreciated the time you took with us even before we committed to using your agency and how you explained

everything with us.  As new homeowners this whole process can be incredibly daunting and overwhelming and it helped

alot to have someone take that time with us .”

smileyfacerd1.png”Very well taken care of.”

Eugene Burnett on March 18, 2017

Delmar

How did you decide to get a quote from Us?                           

“A referral from a customer.”

What was your level of understanding regarding your insurance prior to us?

“ Did not completely understand what my coverage was.”

   

What is your level of understanding now?    

“ After it was thoroughly explained to me and with the spread sheet, I have a much better understanding of my coverage.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  I was very happy to understand the differences between my old policy & the new policy.

When I walked out of the office,  I felt I was very well taken care of for my insurance needs.”

smileyfacerd1.png”Customer Service After Hours”

Deb Relyea Dailey on March 1, 2017

Ravena

“We recently had a minor catastrophe and cause for a homeowners claim when our

washing machine malfunctioned.  Although it was a Sunday evening I texted Bruce

to let him know what was going on and get his advice.  Within minutes I had a return

text.  Although he had just arrived in the Bahamas on his vacation he took the time to

respond and give me contact numbers and names.

Being a holiday weekend, the office was closed Monday, but I got started on the process

based on Bruce’s info.  As soon as the office opened on Tuesday I had a call from Donna

making sure the claim was progressing and asking if I needed anything from her.  

Having cause for an insurance claim is never a pleasant experience.  But Bruce and

his team at Whiting Insurance have made it easier. “

smileyfacerd1.png”Don’t change staff”

David DeFazio on Feb 2, 2017

Slingerlands

How did you decide to get a quote from Us?                           

“Previous client.”

What was your level of understanding regarding your insurance prior to us?

“ Understood.”

   

What is your level of understanding now?    

“ Higher.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  Very professional. Keep it up. Don’t change staff.”

smileyfacerd1.png”Good Advice”

Erikh “Simon” Ebejer on November 2016

Latham

How did you decide to get a quote from Us?                           

“I was referred to you by my realtor, Renata Lewis.”

What was your level of understanding regarding your insurance prior to us?

“ Above average.”

   

What is your level of understanding now?    

“ Same.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  I liked the comparison sheet with different options that Bruce gave me.  Easy to follow.  

I like you guys.  Very helpful & good advice.”

smileyfacerd1.png”I loved it”

Sarah Raymond on October 2016

Selkirk

How did you decide to get a quote from Us?                           

“I googled a local agent that sold Erie Insurance.”

What was your level of understanding regarding your insurance prior to us?

“ No real good understanding.”

   

What is your level of understanding now?    

“ I was given graphics/charts/estimate and was able to sit down!”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  I loved it.”

smileyfacerd1.png”Professional”

Peter Maassmann on July  2016

Round Top

How did you decide to get a quote from Us?                           

“ I called Whiting.”

What was your level of understanding regarding your insurance prior to us?

“ Everything was clearly defined.”

   

What is your level of understanding now?    

“ Perfect.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  Very personal, helpful, visited our home. Professional! ”

smileyfacerd1.png”Very good experience”

Darcy Hynes on July 14, 2016

Glenmont

How did you decide to get a quote from Us?                           

“ We were referred to by Drew Hyde.”

What was your level of understanding regarding your insurance prior to us?

“ Minimal.”

   

What is your level of understanding now?    

“ Substantially better.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “ We had a very good experience.”

smileyfacerd1.png ”Patient!”

Dolores Winslow on July 11, 2016

Athens

How did you decide to get a quote from Us?                           

“Recommended by friends who are happy with your agency.”

What was your level of understanding regarding your insurance prior to us?

“ None.”

   

What is your level of understanding now?    

“Much Better.”

Comments regarding the WAY we quoted your insurance?  

“ Explained in detail with much patience. ”

Any suggestions or constructive criticism?

“ None“

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  Sorry I didn’t know about you sooner”

smileyfacerd1.png ”Duly Enlightened”

John Vadney on July 08, 2016

Clifton Park

How did you decide to get a quote from Us?                           

“Recommended by our son Stephen R Vadney.”

What was your level of understanding regarding your insurance prior to us?

“ Sought & maintained what we believed to be adequate coverages.”

   

What is your level of understanding now?    

“Have been duly enlightened in a very frank thorough professional way.”

Comments regarding the WAY we quoted your insurance?  

“ The format was ideal to view & make comparisons between policy options. ”

Any suggestions or constructive criticism?

“ None“

Would you recommend us to others?          

“ Certainly would for those who have been long entrenched in basic coverage over the long haul.”

Overall thoughts and comments?

  I came away from our initial experience with a better understanding of what product options best

suited our needs and feel more confident that my best interests will be better served through your

 agency.”

smileyfacerd1.png ”Concise and Friendly”

Joyce Flanagan on May 15, 2016

Albany

How did you decide to get a quote from Us?                           

“Your office is next door to my Dr’s office.”

What was your level of understanding regarding your insurance prior to us?

“ On a scale of 1 to 10, about a 6”

   

What is your level of understanding now?    

“Now better at an 8.”

Comments regarding the WAY we quoted your insurance?  

“ Concise, friendly in lay person terms. ”

Any suggestions or constructive criticism?

 No “

Would you recommend us to others?          

“ Yes ”

Overall thoughts and comments?

  “Thank you”

smileyfacerd1.png ”First time ever..!!”

Frank DiClementi on February 11, 2016

Glenmont

How did you decide to get a quote from Us?                           

“Have received your post card ads in the mail”

What was your level of understanding regarding your insurance prior to us?

“So so.”

   

What is your level of understanding now?    

“Considerably better - clearer understanding of coverages.”

Comments regarding the WAY we quoted your insurance?  

“ Clear, succinct, professional and rewarding with cost savings ”

Any suggestions or constructive criticism?

“ No”  You know your business much better than I “

Would you recommend us to others?          

“ Absolutely ”

Overall thoughts and comments?

  “In all the years I have been purchasing insurance - this was the first time I ever had a detailed conversation with the insurance agent”

smileyfacerd1.png”Thanks!!”

Hugh Lennon on January 25, 2016

Durham

How did you decide to get a quote from Us?                           

“Was referred by Richard Golden”

What was your level of understanding regarding your insurance prior to us?

“ok.”

     

What is your level of understanding now?    

 “Excellent.”

Comments regarding the WAY we quoted your insurance?  

“ No ”

Any suggestions or constructive criticism?

“ Keep up the great work “

Would you recommend us to others?          

“ Yes! ”

smileyfacerd1.png”Keep up the great work!”

Joanna Butterfield on July 8, 2015

Schenectady

How did you decide to get a quote from Us?                           

“I needed to get vacant home insurance for a property in which I was executor”

What was your level of understanding regarding your insurance prior to us?

“Very minimal understanding of what was actually covered or what my policy contained.”

     

What is your level of understanding now?    

 “Excellent.”

Comments regarding the WAY we quoted your insurance?  

“ The information given was very thorough and detailed. Bruce Whiting explained the coverage in such a way that was not confusing or misleading. There were side-by-side comparisons with my current coverage and what was being offered - showing exactly what may/may not be lacking. Bruce provided “examples”or, “For instance, If this happens…” This helped me to clearly understand what I was getting from the service. ”

Any suggestions or constructive criticism?

“ Keep up the great work “

Would you recommend us to others?          

“ Absolutely! Great customer relations! ”

Overall thoughts and comments?

  “Being a first time homeowner I appreciated the time and effort to make my understanding of homeowners insurance so smooth and easy. I felt very comfortable and your honesty was greatly valued.”

smileyfacerd1.png  ”Excellent!”

Bill Rosenberg on June 22, 2015

Slingerlands 

How did you decide to get a quote from Us?                           

“Personal recommendation”

What was your level of understanding regarding your insurance prior to us?

“Moderate.”

     

What is your level of understanding now?    

 “Much Better.”

Comments regarding the WAY we quoted your insurance?  

“ Excellent, professional, printing designs very helpful and useful: the process is CLEAR”

Any suggestions or constructive criticism?

“ None “

Would you recommend us to others?          

“ we will”

smileyfacerd1.png  ”Highly Recommend”

Rick Griffin on March 2, 2015

Windmill Drive, Glenmont 

How did you decide to get a quote from Us?                           

“Received a flyer in the mail”

What was your level of understanding regarding your insurance prior to us?

“Limited, my wife had taken care of that role.”

     

What is your level of understanding now?    

 “ I understand better how the policies relate to the overall picture.”

Comments regarding the WAY we quoted your insurance?  

“ I look forward to completing this process on a yearly basis to understand what has changed and what we can do to make my coverage better.”

Any suggestions or constructive criticism?

“ None at this time”.

Would you recommend us to others?          

“ Yes, I would highly recommend”

Overall thoughts and comments?

  “As mentioned above, I am going to request the process yearly so I can better understand what I need to do    as my   life changes over the coming years”

smileyfacerd1.png  ”Great Job”

Ruth Ann Rundell on February 6, 2015

Jericho Road, Selkirk 

How did you decide to get a quote from Us?                           

“Bill Asprion had mentioned you and your ad that had his picture on it.  I’ve known Bill for over 20 years and I trust his suggestions and judgement.”

What was your level of understanding regarding your insurance prior to us?

“Limited and unsure of some things.”

     

What is your level of understanding now?    

“Much much better.”

Comments regarding the WAY we quoted your insurance?  

“Bruce Whiting explained every item for the policies and compared my old ones to his new ones. He provided charts and written explanations for me to make it clearer and more understandable.”

Any suggestions or constructive criticism? 

“ Not at all.”

Would you recommend us to others?          

“ Absolutely.

Overall thoughts and comments?

 “Having an agent/broker nearby is so much better for me. Bruce was patient and made the policy insurance changes easy to understand. I was impressed by how quickly the policy was expedited and in my hands.  Thanks Bruce, Donna and Linda!  Great Job. I am very appreciative.” 

smileyfacerd1.png  ”Better coverage at a better price”

Helen & Dick Golden on October 20, 2014

Billingswood Pt, Athens

  What was your level of understanding regarding your insurance prior to us?

“Poor.”

     

What is your level of understanding now?    

 “Much better.”

Comments regarding the WAY we quoted your insurance?  

“I have a clearer understanding of the way Insurance works.”

Would you recommend us to others?          

“ Definitely! ”

Overall thoughts and comments?

  “We were very happy to have received better coverage at a better price.”

smileyfacerd1.png  ”Very Professional”

Tom & Dorothy Frender on October 6, 2014

Voorheesville, NY

How did you decide to get a quote from Us?                           

“ Our daughter, Jill Payne, recommended you.”

What was your level of understanding regarding your insurance prior to us?

“Good coverage - a little high $ wise .”

     

What is your level of understanding now?    

“Better Insurance through you, better pricing.”

Comments regarding the WAY we quoted your insurance?  

“ Very professional, friendly & knowledgeable.”

Any suggestions or constructive criticism? 

“ No.”

Would you recommend us to others?          

“ Definitely.

 

smileyfacerd1.png  ”Never before in 53 years….”

Barb & Doug Kuhn  on September 9, 2014

South Albany Road, Selkirk 

How did you decide to get a quote from Us?                           

“I first noticed your building sometime last year, & had been thinking of stopping in ever since then”

What was your level of understanding regarding your insurance prior to us?

“ Each time I see something about insurance and/or receive information from my insurance company, I read it & “try” to understand what I have read. A lot of times it is explained in terms that I do not understand, but I keep trying to learn & gain knowledge. My level of understanding regarding my insurance is very moderate.”

     

What is your level of understanding now?    

 “ After meeting with Bruce Whiting, we are beginning to understand a lot more about our policies.”

Comments regarding the WAY we quoted your insurance?  

“ Never before, in the 53 years we have had insurance, has anyone ever given us such a thorough explanation of the various aspects of our homeowner & automobile policies as Bruce Whiting did at our meeting with him. .”

Any suggestions or constructive criticism?

“ None at this time”.

Would you recommend us to others?          

“ Most definitely yes! I already recommended someone who will be contacting you.”

Overall thoughts and comments?

  “Even though I was a “walk in” , Linda stopped what she was doing & took care of me. She is very knowledgeable & quite thorough with gathering needed information & answering my questions. Two days later, we had our meeting with Bruce. He walked us through all options available to us with our homeowner, auto & umbrella policies, thoroughly explaining each item, but in the end, leaving the decision as to what we wanted up to us. We now have new policies which give us a lot more protection at less cost. As I previously stated, never before has anyone ever taken the time to explain insurance material to us in such depth as was done by Bruce. It is also nice to know that Bruce & his staff will be available to us if & when we need them.”

smileyfacerd1.png  ”Spreadsheet was very helpful”

Alicia Brabazon-Curtin on August 8, 2014

Sweetbriar Road, Niskayuna

How did you decide to get a quote from Us?                           

“ Renata Lewis from Keller Williams Realty”

     

What is your level of understanding now?    

“Much better.”

Comments regarding the WAY we quoted your insurance?  

“It was very transparent. The e-mailed spreadsheet was very helpful.”

Would you recommend us to others?          

“ Absolutely.

Overall thoughts and comments?

 “ Thank You! ”

smileyfacerd1.png  ”Very Thorough & Knowledgeable”

Anonymous   

How did you decide to get a quote from Us?                           

“Drive by your office daily”

What was your level of understanding regarding your insurance prior to us?

“Sketchy at best.”

     

What is your level of understanding now?    

 “ Much more complete.”

Comments regarding the WAY we quoted your insurance?  

“Very thorough & knowledgeable.”

Any suggestions or constructive criticism?

“ None ”.

Would you recommend us to others?          

“ Absolutely! ”

smileyfacerd1.png  ”Very Satisfied ”

Steve & Sheila Conant on May 21, 2014

Henderson Rd, Glenmont 

How did you decide to get a quote from Us?                           

“ I was thinking about looking for a new insurance company and then received your flyer in the mail, so I decided to check with you first..”

What was your level of understanding regarding your insurance prior to us?

“Fairly thorough, though Bruce added to our knowledge when he went over the quotes.”

     

What is your level of understanding now?    

“Increased, and I feel it’s fairly solid.”

Comments regarding the WAY we quoted your insurance?  

“I liked the format whereby you showed the new policy options side by side with the old policies.”

Any suggestions or constructive criticism? 

“ None.”

Would you recommend us to others?          

“ Yes, definitely.

Overall thoughts and comments?

 “My wife & I felt like we received very personalized and top quality service from your agency. We are very satisfied with it.”

smileyfacerd1.png  ”Well Explained”

Amy Morgan on May 12, 2014

Birch Ave, Troy

How did you decide to get a quote from Us?                           

“Current Erie customer, changing agencies.”

What was your level of understanding regarding your insurance prior to us?

“Good.”

     

What is your level of understanding now?    

 “ Very good.”

Comments regarding the WAY we quoted your insurance?  

“ Well explained, more than any other agent I ever had.”

Any suggestions or constructive criticism?

“ None. ”

Would you recommend us to others?          

“ Yes! ”

Overall thoughts and comments?

  “Bruce is amazing to work with!”

smileyfacerd1.png  ”Very Pleased”

Noreen Cook on April 3, 2014

Rt 9W, Glenmont

How did you decide to get a quote from Us?                           

“ Conversation with others.”

What was your level of understanding regarding your insurance prior to us?

“Fair.”

     

What is your level of understanding now?    

“Much clearer.”

Comments regarding the WAY we quoted your insurance?  

“Very quickly.”

Any suggestions or constructive criticism? 

“ I’m very pleased.”

Would you recommend us to others?          

“ Yes, very much so.

smileyfacerd1.png  ”Outstanding”

Bob Adamski on April 1, 2014

Quincy Rd, Glenmont

How did you decide to get a quote from Us?                           

“I was annoyed that my prior insurance for my automobiles was increased by $154, so I decided to shop around.”

What was your level of understanding regarding your insurance prior to us?

“I’m embarrassed to say slim to none.”

     

What is your level of understanding now?    

 “ I feel I have been brought fully up to speed.”

Comments regarding the WAY we quoted your insurance?  

“ Your presentation that compared my prior plans and your quotes were outstanding.”

Any suggestions or constructive criticism?

“ No”.

Would you recommend us to others?          

“ Definitely! ”

Overall thoughts and comments?

  “I wouldn’t change a thing - Your presentation is right on the mark.”

smileyfacerd1.png  ”Very Effective”

Dawn Foley 

Crescent Creek Way, Selkirk

How did you decide to get a quote from Us?                           

“Referral.”

What was your level of understanding regarding your insurance prior to us?

“Moderate.”

     

What is your level of understanding now?    

“High.”

Comments regarding the WAY we quoted your insurance?  

“ Very effective - liked to see it on paper with comparision.”

Any suggestions or constructive criticism? 

“ No.”

Would you recommend us to others?          

“ Yes.

smileyfacerd1.png  ”Professional & Thorough”

Mike & Karen Ferguson on March 23,2014

Route 143, Westerlo

How did you decide to get a quote from Us?                           

“Referred from Lisa Bedinotti.”

What was your level of understanding regarding your insurance prior to us?

“Fair understanding.”

     

What is your level of understanding now?    

 “ Very good.”

Comments regarding the WAY we quoted your insurance?  

“ Professional and Thorough.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “ Donna was very thorough and very helpful. She made us understand everything on the policy. She explained everything to us efficiently. She was very pleasant to work with.”

smileyfacerd1.png  ”Same Day Service”

Annemarie Barkman on March 2, 2014

Rock Hill Rd, Earlton

How did you decide to get a quote from Us?                           

“I know the family through professional contact.”

What was your level of understanding regarding your insurance prior to us?

“Limited.”

     

What is your level of understanding now?    

“Much better.”

Any suggestions or constructive criticism? 

“ No.”

Would you recommend us to others?          

“ Yes!

Overall thoughts and comments?

 “Thank you for the same day service and explanation of the products.”

smileyfacerd1.png  ”Easily Understood”

Samantha Barrett on January 24,2014

Huckle Hill Ln, Ravena 

How did you decide to get a quote from Us?                           

“Previously had Homeowners policy through Whiting Insurance.”

What was your level of understanding regarding your insurance prior to us?

“Moderate.”

     

What is your level of understanding now?    

 “Excellant.”

Comments regarding the WAY we quoted your insurance?  

“The layout and comparisons of quotes were very easy to understand. Therefore able to make an informed decision.”

Any suggestions or constructive criticism?

“ No”.

Would you recommend us to others?          

“ Absolutely.”

Overall thoughts and comments?

  “Bruce- you have a wealth of knowledge. I appreciate the time that you spent to ensure that we made the right decisions with auto and homeowners insurance. We are very pleased to be doing business with you again.”

smileyfacerd1.png  ”Excellent”

Joanette Johnston on October 22, 2013

Mansion Blvd, Delmar

How did you decide to get a quote from Us?                           

“Your Connection to Erie Insurance [ Love Lizard sign on lawn]”

What was your level of understanding regarding your insurance prior to us?

“Vague.”

   

Comments regarding the WAY we quoted your insurance?  

“Excellent.”

Any suggestions or constructive criticism? 

“ No.”

Would you recommend us to others?          

“ Yes-  I have!

smileyfacerd1.png  ”Wonderful Experience”

Dara Laraway on August 23,2013

Old Plank Rd, Coxsackie

How did you decide to get a quote from Us?                           

“Referred by Sherri and Jeremiah Donnelly.”

What was your level of understanding regarding your insurance prior to us?

“Fair.”

     

What is your level of understanding now?    

 “ Good.”

Comments regarding the WAY we quoted your insurance?  

“Excellent.”

Any suggestions or constructive criticism?

“ Keep up the friendly customer service and attentiveness! Great job”.

Would you recommend us to others?          

“ Already have.”

Overall thoughts and comments?

  “Wonderful Experience- Thank You! ”

smileyfacerd1.png  ”Easy to Understand”

Bill Woehrmann on May 17, 2013

Elm Ave, Selkirk

How did you decide to get a quote from Us?                           

“From Mailing.”

What was your level of understanding regarding your insurance prior to us?

“ Very little.”

     

What is your level of understanding now?    

“Alot better and we feel better.”

Comments regarding the WAY we quoted your insurance?  

“Easy to understand.”

Would you recommend us to others?          

“ Yes!

smileyfacerd1.png  ”Precise & Easy to Understand”

Liz Bradt on April 26, 2013

Cherry Ave, Delmar

How did you decide to get a quote from Us?                           

“From years of an excellent reputation in the area and trust in Bruce Whiting as a person.”

What was your level of understanding regarding your insurance prior to us?

“Practically none..”

     

What is your level of understanding now?    

 “ Much more educated on coverages.”

Comments regarding the WAY we quoted your insurance?  

“ Perfect - with comparisons.”

Any suggestions or constructive criticism?

“ None - it was precise, easy to understand.”

Would you recommend us to others?          

“ Definitely.”

Overall thoughts and comments?

  “I am so glad I made the decision to go to Whiting Insurance and only sorry I spent so long doing it.”

smileyfacerd1.png  ”Very Thorough & Informative”

Monica & Mike Manning on April 18, 2013

Munro Ct, Troy  

How did you decide to get a quote from Us?                           

“Referred by Don Simmons.”

What was your level of understanding regarding your insurance prior to us?

“Zero.”

     

What is your level of understanding now?    

“Very knowledgeable.”

Comments regarding the WAY we quoted your insurance?  

“Very thorough & informative . Bruce was not pushy in any way but even if we didn’t switch insurance made recommendations on existing policy.”

Any suggestions or constructive criticism? 

“ No.”

Would you recommend us to others?          

“ Yes.

Overall thoughts and comments?

 “It was a god sent that we were led to Bruce we had no idea how horrible our existing coverage was. I felt very confident with Bruce’s recommendations. In the end after we switched we were only paying $42 more for auto, home and umbrella policies than just our auto insurance alone with our previous carrier. WOW! Thank you!”

smileyfacerd1.png  ”A+ Very Satisfied”

Carmelita Turner on April 9, 2013        

Esplanade St, Selkirk 

How did you decide to get a quote from Us?                           

“Received advertisement in the mail from Whiting Insurance Agency.”

What was your level of understanding regarding your insurance prior to us?

“I felt we were paying alot every year never had an accident and rates kept going up..”

     

What is your level of understanding now?    

 “ More than pleased, better coverage ,better price and more informed on coverage.”

Comments regarding the WAY we quoted your insurance?  

“Very thorough made sure I had the best coverage possible. Well cared for.”

Any suggestions or constructive criticism?

“ Giving you guys an A+ for friendly and clean atmosphere. You guys know what your doing..

Would you recommend us to others?          

“ Yes, to both family and friends.”

Overall thoughts and comments?

  “I can’t thank you enough. I am very satisfied with the way everything was handled. Thanks again! ”

smileyfacerd1.png  ”Appreciated Detail & Options”

Cheryl Hulseapple

White St, Schenectady        

How did you decide to get a quote from Us?                           

“Referral from realtor Christi Pinto.”

What was your level of understanding regarding your insurance prior to us?

“I thought I had to take what I got and get various quotes on my own.”

     

What is your level of understanding now?    

 “There is a company who will do that for me and explain the options in detail.”

Comments regarding the WAY we quoted your insurance?  

“ I appreciate the detail of explanation and options.”

Any suggestions or constructive criticism?

“ Happy so far”.

Would you recommend us to others?          

“ Yes!”

Overall thoughts and comments?

  “Thank you for saving me money, giving me more reasonable and better coverage on my home and auto.”

smileyfacerd1.png  ”Loved Options & Explanation Pages”

Heather & Tom Mocerine on December 6, 2012

Manor Drive, Glenmont        

How did you decide to get a quote from Us?                           

“Renata Lewis of Keller Williams”

What was your level of understanding regarding your insurance prior to us?

“Minimal.”

     

What is your level of understanding now?    

 “ Much fuller.”

Comments regarding the WAY we quoted your insurance?  

“ Loved the apples to apples then suggested options and further explanation pages.”

Any suggestions or constructive criticism?

“ Keep up the great work.”

Would you recommend us to others?          

“ Absolutely!”

Overall thoughts and comments?

  “Thank you for taking the time to work with us in our unique situation.”

smileyfacerd1.png  ”Informative and Patient”

Jerry Orter & Christine Hughes on December 9, 2012

Deans Mill Rd, Ravena

How did you decide to get a quote from Us?                           

“Rick & Jennifer Madden suggested you.”

What was your level of understanding regarding your insurance prior to us?

“Vague.”

     

What is your level of understanding now?    

 “Better.”

Comments regarding the WAY we quoted your insurance?  

“ With alot of information and patience.”

Would you recommend us to others?          

“ Yes, we would.”

Overall thoughts and comments?

  “We were very pleased both with the personal care and all the time spent looking at options of coverage.”

smileyfacerd1.png  ”Succinct & Painless”

Andy Gauzza on November 30, 2012

South Greenwood Ln, Athens 

How did you decide to get a quote from Us?                           

“Neighbor!”

What was your level of understanding regarding your insurance prior to us?

“Scale of 1-10 maybe an 8.”

     

What is your level of understanding now?    

 “9.75.”

Comments regarding the WAY we quoted your insurance?  

“  Excellent , very clear, succinct and painless”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “You made what typically has been a boring experience very painless.”

smileyfacerd1.png  ”More Confident”

Kaaren Caron on November 16, 2012        

Lexington Ave, Schenectady

How did you decide to get a quote from Us?                           

“A colleague referred me to your agency- very happy with many years of service.”

What was your level of understanding regarding your insurance prior to us?

“Medium to high level of understanding and quotes.”

     

What is your level of understanding now?    

 “ Even higher and more confident.”

Comments regarding the WAY we quoted your insurance?  

“ Very clear in the information and confidence in making the decision.”

Any suggestions or constructive criticism?

“ None at this time”.

Would you recommend us to others?          

“ Yes, I would.”

smileyfacerd1.png  ”Keep up the Good Work”

Janice Weston on October 24, 2012

How did you decide to get a quote from Us?                           

“Our son and daughter recommended this insurance and especially Bruce Whiting.”

What was your level of understanding regarding your insurance prior to us?

“We knew we were underinsured.”

     

What is your level of understanding now?    

 “We’re much more knowledgeable and can relax and not worry anymore.”

Comments regarding the WAY we quoted your insurance?  

“ Excellent, I’m a “need to read and see person”. First I was emailed followed with conversations and questions.”

Any suggestions or constructive criticism?

“Keep up the good work and never stop caring for and about people. After all, we’re all we’ve got.”.

Would you recommend us to others?          

“ Definitely, just as my children did to us.”

Overall thoughts and comments?

  “Make it a great day!  [my daughter’s sign off] ”

smileyfacerd1.png  ”Better Informed”

Hank & Pat Binzer on August 31, 2012

Standish Dr, Glenmont 

How did you decide to get a quote from Us?                           

“Recommended by Steve Miller.”

What was your level of understanding regarding your insurance prior to us?

“Somewhat sophisticated.”

     

What is your level of understanding now?    

 “Better informed.”

Comments regarding the WAY we quoted your insurance?  

“ Nice job.”

Any suggestions or constructive criticism?

“Can’t think of any”.

Would you recommend us to others?          

“ Of course!”

smileyfacerd1.png  ”Better Understanding”

James J Jones on August 24, 2012

Asprion Rd, Glenmont 

How did you decide to get a quote from Us?                           

“Bill Asprion.”

What was your level of understanding regarding your insurance prior to us?

“Poor. ”

     

What is your level of understanding now?    

 “ Better.”

Comments regarding the WAY we quoted your insurance?  

“Good.”

Any suggestions or constructive criticism?

“ No”.

Would you recommend us to others?          

“ Yes.”

smileyfacerd1.png  ”Excellent Customer Service”

Rich & Sallie Cornelius on August 4, 2012

Oakdale Ct, Schenectady 

How did you decide to get a quote from Us?                           

“Used Google - Wanted insurance agent with access to multiple insurers.”

What was your level of understanding regarding your insurance prior to us?

“7 out of 10. mostly Home insurance.”

     

What is your level of understanding now?    

 “8-9 out of 10 .”

Comments regarding the WAY we quoted your insurance?  

“Visually easy to understand, enjoyed options presented and improvements to existing policy terms.”

Any suggestions or constructive criticism?

“ None”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “I appreciated the hands-on approach and the quicker pace/response to communications [phone,email, etc.] given the time- sensitive nature of our closing. Bruce & Staff provided excellent customer service.”

smileyfacerd1.png  ”Helpful, Personal and Educational”

Sharon Lundgren on March 2, 2015

How did you decide to get a quote from Us?                           

“You are an Erie agent. I searched the site for one near my office.”

What was your level of understanding regarding your insurance prior to us?

“Fair.”

     

What is your level of understanding now?    

 “ I feel much more informed and educated.”

Comments regarding the WAY we quoted your insurance?  

“I found your methods extremely helpful, personal and educational.”

Would you recommend us to others?          

“ Absolutely! I have given your number to three people so far. ”

Overall thoughts and comments?

  “Mr. Whiting sat down with me and explained my existing policy and how I could improve it as well as make changes. I feel I could easily go to him in the event of a claim- let’s hope I don’t have to! Great Service.”

smileyfacerd1.png  ”Very Comfortable”

Brett & Kim Conlin 

Sleepy Hollow Rd, Athens

How did you decide to get a quote from Us?                           

“Recommendation from friends.”

What was your level of understanding regarding your insurance prior to us?

“Fair.”

     

What is your level of understanding now?    

 “ Good to Excellent.”

Comments regarding the WAY we quoted your insurance?  

“ Quotes were given in several ways. We could then decide what was best and affordable for us.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Thank you Bruce for the time and effort to make us comfortable in meeting our insurance needs.”

smileyfacerd1.png  ”Very Thorough”

Roger & Suzanne Nachbar  

Hague Blvd, Glenmont 

How did you decide to get a quote from Us?                           

“Not happy with Allstate”

What was your level of understanding regarding your insurance prior to us?

“ Not much seeing as you explained so much to us.”

     

What is your level of understanding now?    

 “ Seems comfortable.”

Comments regarding the WAY we quoted your insurance?  

“ Cool- Very thorough.”

Would you recommend us to others?          

“ Yes, Yes, Yes! ”

smileyfacerd1.png  ”Very sure I’ve done right thing by switching”

Pauline Covey on May 16, 2012

Rt 9W, Glenmont 

How did you decide to get a quote from Us?                           

“From my daughter.”

What was your level of understanding regarding your insurance prior to us?

“It was all done on the phone, not face to face.”

     

What is your level of understanding now?    

 “Everything was explained to me clearly.”

Comments regarding the WAY we quoted your insurance?  

“ It was step by step of information.”

Any suggestions or constructive criticism?

“ No”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “ Very sure I’ve done the right thing by switching to Whiting.”

smileyfacerd1.png  ”Very Pleasant Experience”

Erin & Eric Datri on April 25, 2012

Rt 143, Ravena 

How did you decide to get a quote from Us?                           

“A friend recommended you. Last year, the quote wasn’t competitive, however since a vehicle changed we gave it a try. Also Progresive was too high.”

What was your level of understanding regarding your insurance prior to us?

“Very low understanding of coverage limits and what it all means.”

     

What is your level of understanding now?    

 “ Very high. We understand what is covered and for how much.”

Comments regarding the WAY we quoted your insurance?  

“Easy to understand and compare. The spreadsheets were extremely helpful.”

Any suggestions or constructive criticism?

“ Add a final column on the spreadsheet for the optional add-ons to make it easier. Also show amount [plus/minus] for suggested coverage from current.”

Would you recommend us to others?          

“ Absolutely!! Already have.”

Overall thoughts and comments?

  “Very pleasant experience. Gained a tremendous amount of knowledge.”

smileyfacerd1.png  ”Very Satisfied”

Francis & Mary Hunt on April 12, 2012

Rt 9w, Selkirk 

How did you decide to get a quote from Us?                           

“Recommended by friends and family.”

What was your level of understanding regarding your insurance prior to us?

“Not great.”

     

What is your level of understanding now?    

 “Much better.”

Comments regarding the WAY we quoted your insurance?  

“ Explained in detail for our understanding.”

Any suggestions or constructive criticism?

“ Well done”.

Would you recommend us to others?          

“ Absolutely! yes.”

Overall thoughts and comments?

  “Very satisfied.”

smileyfacerd1.png  ”Very Pleased”

Cheryl Tepper on January 8, 2011

Kenwood Ave, Delmar

How did you decide to get a quote from Us?                           

“Referral from Lauren & Mike Raffe and shopping around for more insurance.”

What was your level of understanding regarding your insurance prior to us?

“Poor!”

     

What is your level of understanding now?    

 “Good!”

Comments regarding the WAY we quoted your insurance?  

“ Excellent.”

Would you recommend us to others?          

“ Yes .”

Overall thoughts and comments?

  “Very pleased with all services and quotes received.”

smileyfacerd1.png  ”Liked Visual Presentation”

Jay Kallner on October 27,2011

Sligo St, Albany        

How did you decide to get a quote from Us?                           

“Word of mouth from my Brother”

What was your level of understanding regarding your insurance prior to us?

“Minimal! Left most of work up to last agent.”

     

What is your level of understanding now?    

 “Much better understanding of language and set up of policy.”

Comments regarding the WAY we quoted your insurance?  

“ I liked the visual presentation (comparison) as well as the way the material was organized and broken down. Very nice customer service.”

Any suggestions or constructive criticism?

“ None at this time”.

Would you recommend us to others?          

“ Yes .”

Overall thoughts and comments?

  “May our relationship be long,honest and fruitful.”

smileyfacerd1.png  ”Lower Price & Better Policy”

John Connell on September 19, 2011        

Manor Drv, Glenmont

How did you decide to get a quote from Us?                           

“Received a brochure in the mail”

What was your level of understanding regarding your insurance prior to us?

“Not as much as it is now.”

     

What is your level of understanding now?    

 “See above!”

Comments regarding the WAY we quoted your insurance?  

“Completely understand everything that affects the price quote.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Yes, It is nice to get a lower price and a better policy concurrently.”

smileyfacerd1.png  ”At last - An agent interested in others”

Fred Richter on August 30, 2011

Elm Ave, Selkirk

How did you decide to get a quote from Us?                           

“Shopping for price.”

What was your level of understanding regarding your insurance prior to us?

“Very good.”

     

What is your level of understanding now?    

 “ Same.”

Comments regarding the WAY we quoted your insurance?  

“Excellent presentation.”

Would you recommend us to others?          

“ Of course”

Overall thoughts and comments?

  “At  last - An agent interested in others.”

smileyfacerd1.png  ”Very Detailed”

Beth & Mike Sontz on July 7, 2011

Hancock Drv, Glenmont        

How did you decide to get a quote from Us?                           

“Driving by saw sign - Received mailing.”

What was your level of understanding regarding your insurance prior to us?

“Minimal.”

     

What is your level of understanding now?    

 “ Understand much more.”

Comments regarding the WAY we quoted your insurance?  

“Very detailed.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Yes .”

smileyfacerd1.png  ”All Good”

Michael Nicholson on June 22, 2011

Main St, East Berne

How did you decide to get a quote from Us?                           

“Mike Lee, friend suggested you to me.. Glad he did. ”

What was your level of understanding regarding your insurance prior to us?

“Not bad, some points were lacking.”

     

What is your level of understanding now?    

 “Better.”

Comments regarding the WAY we quoted your insurance?  

“Thorough.”

Any suggestions or constructive criticism?

“ None”.

Would you recommend us to others?          

“ Absolutely”

Overall thoughts and comments?

  “All good.”

smileyfacerd1.png  ”Dramatic Improvement”

Patrice Rodgers on July 1, 2011        

Glenmont         

How did you decide to get a quote from Us?                           

“Lennie & Diane Micelli and Bill Asprion. ”

What was your level of understanding regarding your insurance prior to us?

“Very limited.”

     

What is your level of understanding now?    

 “Dramatic improvement.”

Comments regarding the WAY we quoted your insurance?  

“ A very in depth analysis with excellent visuals with explanations on my specific needs and options available to me.”

Would you recommend us to others?          

“ Absolutely”

Overall thoughts and comments?

  “What a difference working with a business that offers such personalized service.”

smileyfacerd1.png  ”Very Clear & Professional”

Steve Cariati on June 3, 2011

Mosher Rd, Glenmont

How did you decide to get a quote from Us?                           

“Office sign on 9W”

What was your level of understanding regarding your insurance prior to us?

“Not too swift.”

     

What is your level of understanding now?    

 “Alot Better.”

Comments regarding the WAY we quoted your insurance?  

“Very clear and professional.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “First time anyone ever explained car & home insurance and asked me anything. Back up support when Bruce was out very thorough and professional. This is not usually the case. ”

smileyfacerd1.png  ”Friendly & Professional”

Tim Kalb on June 6, 2011

Mountain Rd, Coxsackie 

How did you decide to get a quote from Us?                           

“Neighbor said your Agency treated him good and the price was lower.”

What was your level of understanding regarding your insurance prior to us?

“Limited.”

     

What is your level of understanding now?    

 “ Much better.”

Comments regarding the WAY we quoted your insurance?  

“ Very professional, Donna was very friendly and explained everything to me.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Thank you for giving me the best policy for my money. I feel much better since I switched to your Agency. Thank You!”

smileyfacerd1.png  ”Satisfied & Understood Coverage”

Barb Asprion on June 27, 2011

Asprion Rd, Glenmont

How did you decide to get a quote from Us?                           

“Referral by Bill Asprion and Bob Loveland.”

What was your level of understanding regarding your insurance prior to us?

“Fair.”

     

What is your level of understanding now?    

 “ Much Better.”

Comments regarding the WAY we quoted your insurance?  

“Clear verbal explanations plus written explanations.”

Would you recommend us to others?          

“ Yes, I will.”

Overall thoughts and comments?

  “Very pleased with the patience taken to be sure I was satisfied and understood coverages.”

smileyfacerd1.png  ”Excellent Agent”

Ronny Kafiluddi, MD,PhD on April 27, 2011

East Cobble Hill Rd, Loudonville

How did you decide to get a quote from Us?                           

“Referred by Dr Andrejuk.”

What was your level of understanding regarding your insurance prior to us?

“Not well understood, never explained.”

     

What is your level of understanding now?    

 “Much better, well explained.”

Comments regarding the WAY we quoted your insurance?  

“Excellent.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Highly rated Insurance Company which saved me money in the end. Excellent Agent!”

smileyfacerd1.png  ”Very Knowledgeable”

Richard G Oates on March 22, 2011

Bender Lane, Glenmont

How did you decide to get a quote from Us?                           

“Local Business.”

What was your level of understanding regarding your insurance prior to us?

“Moderate.”

     

What is your level of understanding now?    

 “ Improved.”

Comments regarding the WAY we quoted your insurance?  

“ Very Knowledgeable.”

Any suggestions or constructive criticism?

“ No.

Would you recommend us to others?          

“ Yes.”

smileyfacerd1.png  ”not only knowledgeable & friendly but very honest”

Diane Micelli on March 10, 2011

Chapel Ln, Glenmont 

How did you decide to get a quote from Us?                           

“Bill Asprion.”

What was your level of understanding regarding your insurance prior to us?

“Limited, no human contact with former company.”

     

What is your level of understanding now?    

 “Very clear.”

Comments regarding the WAY we quoted your insurance?  

“I loved the charts & graphs, color coded made it easy to understand.”

Any suggestions or constructive criticism?

“ None”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “ Bruce is not only knowledgeable & friendly but very honest in what he conveys to customers. We were very comfortable speaking with Bruce concerning our needs.”

smileyfacerd1.png  ”Very Happy”

Michael Raffe on February 12, 2011

Laurel Dr, Delmar 

How did you decide to get a quote from Us?                           

“We became interested in contacting you through your PTA sponsorship with Glenmont E.S. ”

What was your level of understanding regarding your insurance prior to us?

“Fair to Good.”

     

What is your level of understanding now?    

 “ Better than before.”

Comments regarding the WAY we quoted your insurance?  

“ Liked Bruce’s approach and concern. The way we spoke to each other and the time he took with me.”

Any suggestions or constructive criticism?

“ None”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Very happy to be part of family with Whiting Agency and Erie Insurance Company.”

smileyfacerd1.png  ”Easily Understood & Detailed Proposal”

James G Busick on January 6, 2011

Village Drive, Delmar

How did you decide to get a quote from Us?                           

“A advertisement in a local monthly publication.”

What was your level of understanding regarding your insurance prior to us?

“From 1-10 a 1.”

     

What is your level of understanding now?    

 “More like 8 .”

Comments regarding the WAY we quoted your insurance?  

“Very professional, very easy to understand and detailed proposal.”

 

Would you recommend us to others?          

“No problem.”

Overall thoughts and comments?

  “Get an education. Plus more (product) for less (money). How can you miss.”

smileyfacerd1.png  ”Unique, Detailed & Thorough”

Marc Weiss  on December 16, 2010

Bergen Woods Dr, Cohoes

How did you decide to get a quote from Us?                           

“Peter Mckee of keller Williams Realty.”

What was your level of understanding regarding your insurance prior to us?

“B+ to A- .”

     

What is your level of understanding now?    

 “ A for Home and Auto.”

Comments regarding the WAY we quoted your insurance?  

“Excellent and thorough.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Yes, I will. Bruce’s way of explaining coverage was very unique, detailed and intelligent!”

Overall thoughts and comments?

  “Very Thorough!”

 

smileyfacerd1.png  ”Appreciated the Professionalism”

Michael Hodom on October 18, 2010

Orchard St, Delmar

How did you decide to get a quote from Us?                           

“Local independent agent .”

What was your level of understanding regarding your insurance prior to us?

“Satisfactory.”

     

What is your level of understanding now?    

 “ Satisfactory plus.”

Comments regarding the WAY we quoted your insurance?  

“Better than most, especially the various options.”

Any suggestions or constructive criticism?

“ Bruce could smile more frequently ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “I appreciated the time and level of professionalism extended to me reviewing your proposal and those of your competitors. You may not have had the lowest cost but your presentation(s) made me feel more comfortable !”

smileyfacerd1.png  ”Confident & Properly Protected”

Abby Conzone on April 26, 2010

Doelner Circle, Castleton

How did you decide to get a quote from Us?                           

“My mom has Erie Ins. Looked online for local provider..”

What was your level of understanding regarding your insurance prior to us?

“We were not properly insured with our previous company even though it was portrayed that we were.”

     

What is your level of understanding now?    

 “ Much better, feel more confident that we have properly protected ourselves.”

Comments regarding the WAY we quoted your insurance?  

“I liked having options and a description of options.”

Would you recommend us to others?          

“ Yes. I appreciated the follow up calls with so much going on with our move.”

smileyfacerd1.png  ”Insurance Issues Corrected”

Deb & Doug Boettner on March 17, 2010

Princess Taylor Lane, Albany

How did you decide to get a quote from Us?                           

“Insurance Company continued to raise rates.”

What was your level of understanding regarding your insurance prior to us?

“Ok, after obtaining a quote from Whiting it was much clearer.”

     

What is your level of understanding now?    

 “ Much better and insurance issues we had and did not know about have been corrected.”

Comments regarding the WAY we quoted your insurance?  

“Very fast and everything was explained. There were different options as well.”

Would you recommend us to others?          

“ Yes.”

   

smileyfacerd1.png  ”Keep up the Good Work”

Patty Pulver on October 15, 2011

Quincy Ct, Glenmont

How did you decide to get a quote from Us?                           

“Your site is near my home. I read a positive article in Business Review about you.”

What was your level of understanding regarding your insurance prior to us?

“Fair.”

     

What is your level of understanding now?    

 “ Fair to good .”

Comments regarding the WAY we quoted your insurance?  

“It was what I expected, more or less.”

Any suggestions or constructive criticism?

“ You walk a fine line when you have to critique what had been successful for me for years (my former carrier) ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Keep up the good work!”

smileyfacerd1.png  ”Very Thorough”

Jon & Gloria VanDerpoel on January 21, 2010

Route 9W, Glenmont

How did you decide to get a quote from Us?                           

“Referral via Bill Asprion & Tom Neri.”

What was your level of understanding regarding your insurance prior to us?

“Very basic.”

     

What is your level of understanding now?    

 “ Much better with the realization that adjustments to coverages should be reviewed over time.”

Comments regarding the WAY we quoted your insurance?  

“Very thorough and explanatory.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Absolutely - will do so and already have.

smileyfacerd1.png  ”Much Better Understanding of Coverage”

Marie Keith on December 8, 2009

Briarhurst Dr, Gansevoort

How did you decide to get a quote from Us?                           

“Referred by Bob Clore and Georgia Kelly.”

What was your level of understanding regarding your insurance prior to us?

“On a scale of 1-10 about a 4 - not very good.”

     

What is your level of understanding now?    

 “ After meeting with you I have a much better understanding of my coverage about 8-10. ”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Thank you for taking the time and explaining my insurance coverage to me.”

smileyfacerd1.png  ”Excellent”

David Reed on August 27, 2009

Dunwoodie Rd, Glenmont

How did you decide to get a quote from Us?                           

“Postcard mailing.”

What was your level of understanding regarding your insurance prior to us?

“Above average.”

     

What is your level of understanding now?    

 “ Excellent.”

Comments regarding the WAY we quoted your insurance?  

“Very easy to understand.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Yes.”

 

smileyfacerd1.png  ”True Professional”

Bill Haddad on August 18, 2009

Manor Dr, Glenmont

How did you decide to get a quote from Us?                           

“Personal reference.”

What was your level of understanding regarding your insurance prior to us?

“I thought I had good coverage.”

     

What is your level of understanding now?    

 “ Significantly improved.”

Comments regarding the WAY we quoted your insurance?  

“Top notch, 5 - stars, actually provided same, same plus options for better coverage.”

Any suggestions or constructive criticism?

“ I would have preferred a little more detail in printed proposal. ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “ I felt as though I was dealing with a true professional who was willing to take the time needed to review and explain my coverage options.”

smileyfacerd1.png  ”Exceptional Service”

Priscilla Farrell on July 29, 2009

Main St, New Baltimore

How did you decide to get a quote from Us?                           

“Referred by Joe Cosenza a satisfied customer.”

What was your level of understanding regarding your insurance prior to us?

“Adequate.”

     

What is your level of understanding now?    

 “ Much better than adequate.”

Comments regarding the WAY we quoted your insurance?  

“Thorough and informative.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “So far service has been exceptional.”

smileyfacerd1.png  ”Excellent Service”

Robert Sprague on July 20, 2009

Kensington Ct, Delmar

How did you decide to get a quote from Us?                           

“Had a policy drawn up on 5 Hartman Rd, Glenmont.”

What was your level of understanding regarding your insurance prior to us?

“Marginal.”

     

What is your level of understanding now?    

 “ Very Good.”

Comments regarding the WAY we quoted your insurance?  

“Very helpful.”

Any suggestions or constructive criticism?

“ Excellent service ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “A very nice experience to do business with and saved money and got better coverage!”

smileyfacerd1.png  ”Excellent”

Albert & Carol Penk on May 8, 2009

Clapper Rd, Selkirk

How did you decide to get a quote from Us?                           

“Card in the mail.”

What was your level of understanding regarding your insurance prior to us?

“Average knowledge.”

     

What is your level of understanding now?    

 “ Very good.”

Comments regarding the WAY we quoted your insurance?  

“Excellent manner we were handled.”

Any suggestions or constructive criticism?

“ None ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Information provided to us was presented in a manner we could easily understand and information was enhanced by examples.”

smileyfacerd1.png  ”Much Improved”

John & Gerry Oates 

Standish Dr, Glenmont

How did you decide to get a quote from Us?                           

“We were considering a change in our insurance and received your ad in the mail. You’re close by, so we called.”

What was your level of understanding regarding your insurance prior to us?

“Moderate, but we were not clear on details or proper levels of coverage.”

     

What is your level of understanding now?    

 “ Much improved.”

Comments regarding the WAY we quoted your insurance?  

“We liked the video presentation and clear explanation of coverage levels, etc.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Certainly.”

Overall thoughts and comments?

  “We feel a much higher comfort level with our insurance coverage now. We not only better understand it but are glad to have “our” insurance agent so close by!”

smileyfacerd1.png  ”Excellent, High Tech”

David & Danielle Van Denburg  

Westphal Dr, Delmar

How did you decide to get a quote from Us?                           

“Advertising in Bethlehem magazine and location to our home. We always try to “shop” locally.”

What was your level of understanding regarding your insurance prior to us?

“We understood the policies but did not keep up with why policies kept increasing, something we plan to do now.”

     

What is your level of understanding now?    

 “ Bruce’s presentation was excellent “high tech” worked for us, everything was right in front of us as we went along.”

Comments regarding the WAY we quoted your insurance?  

“See above.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “  “Insurance is often an expense that we don’t feel good about spending, especially a small business person. Yet we were convinced that we were getting sufficient insurance for the cost and would be comfortable approaching Bruce each year to make sure we are in line.”  

smileyfacerd1.png  ”Honest & Comfortable”

Joan Adams on August 21, 2008

Elm Ave, Selkirk

How did you decide to get a quote from Us?                           

“My son recommended you.”

What was your level of understanding regarding your insurance prior to us?

“Low.”

     

What is your level of understanding now?    

 “ High.”

Comments regarding the WAY we quoted your insurance?  

“Honest, clear and under no pressure.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “I have never used my insurance but if it even occurred I would feel comfortable speaking with Bruce.”

smileyfacerd1.png  ”Local Agent”

Terry & Michele Brumsey on July 2008

John St, Selkirk

How did you decide to get a quote from Us?                           

“Saw sign and was interested in shopping with someone local.”

What was your level of understanding regarding your insurance prior to us?

“Fair.”

     

What is your level of understanding now?    

 “ Better.”

Comments regarding the WAY we quoted your insurance?  

“ Much simpler, liked the quote system (compared apples to apples then what we could do).”

Any suggestions or constructive criticism?

“ Move phone number on sign”.

Would you recommend us to others?          

“ Already have.”

smileyfacerd1.png  ”Best Insurance Agency ”

Jamie & Angelina Kallner on April 27, 2011

Glenmont

How did you decide to get a quote from Us?                           

“Local agent and I wasn’t happy with level of service from my previous agent.”

What was your level of understanding regarding your insurance prior to us?

“Medium.”

     

What is your level of understanding now?    

 “ High.”

Comments regarding the WAY we quoted your insurance?  

“I appreciated the personal level of service I received, didn’t really need the video.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Absolutely.”

Overall thoughts and comments?

  “Most people are happy with the initial quote they receive when switching to a new insurance agent. The real test is are they happy afterwards? I deliberately waited to fill out the new client satisfaction survey until I had more experience with Whiting and I have to say that my satisfaction has been 10 out of 10. I have had a few changes since first signing on and I’ve been more than impressed with the personal attention and quick delivery of service. I am not an easy person to satisfy as I am usually disappointed with less than accurate representations, but I can truthfully state that Whiting Insurance Agency has never let me down and has convinced me that they are the best agency going.”

smileyfacerd1.png  ”Professional”

Alan Beebe 

Murray Dr, Glenmont

How did you decide to get a quote from Us?                           

“Close to home and positive comments from other clients.”

What was your level of understanding regarding your insurance prior to us?

“Minimal.”

     

What is your level of understanding now?    

 “ Much better, all of the coverages were clearly explained.”

Comments regarding the WAY we quoted your insurance?  

“The quotes were presented in a very clear, concise professional manner..”

Any suggestions or constructive criticism?

“ Keep up the great work ”.

Would you recommend us to others?          

“ Absolutely.”

 

smileyfacerd1.png  ”Insightful & Helpful”

Karl & Nancy Johnson on May 2008

Delmar

How did you decide to get a quote from Us?                           

“Referred by Karen Koster.”

What was your level of understanding regarding your insurance prior to us?

“Only basic.”

     

What is your level of understanding now?    

 “ Much better.”

Comments regarding the WAY we quoted your insurance?  

“Your presentation was very insightful and helpful.”

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “Keep your approach….It works!”

smileyfacerd1.png  ”Excellent Service”

Ron & Fay Wagar on April 19, 2008

Belmont Ave, Schenectady

How did you decide to get a quote from Us?                           

“I was asked by Terri Marpe to stop by..”

What was your level of understanding regarding your insurance prior to us?

“Needed improvement.”

     

What is your level of understanding now?    

 “ Very informed.”

Comments regarding the WAY we quoted your insurance?  

“Personal service, Ms Marpe came to our house!! Pointed out mistakes in our insurance.”

Would you recommend us to others?          

“ Yes, excellent service.”

Overall thoughts and comments?

  “We were not aware when some insurance companies like ours (Allstate) get you a lower rate they don’t mention what happens to your coverage.”

smileyfacerd1.png  ”Excellent”

Glenn Clermont on April 15, 2008

Morningside Dr, Latham

How did you decide to get a quote from Us?                           

“Met with Bruce Whiting to discuss the agencies approach to quoting insurance.”

What was your level of understanding regarding your insurance prior to us?

“I understood my coverage but Bruce showed how he could improve coverage.”

     

What is your level of understanding now?    

 “ Much better.”

Comments regarding the WAY we quoted your insurance?  

“Excellent visual comparison. Helps you to better understand your coverage.”

Any suggestions or constructive criticism?

“ No ”.

Would you recommend us to others?          

“ Yes.”

Overall thoughts and comments?

  “The Whiting Insurance Agency approach uses graphic visual to do side by side comparison which helps you better understand your policy. Bruce takes the time to detail the differences and what each area of coverage provides to the insured.”

smileyfacerd1.png  ”Pleasant Experience”

Sue & Mike Martin on January 17, 2008

Egmont Ct, Delmar

How did you decide to get a quote from Us?                           

“Referred by Jim Lupoli”

What was your level of understanding regarding your insurance prior to us?

“Probably average, not in depth.”

     

What is your level of understanding now?    

 “ Much better.”

Comments regarding the WAY we quoted your insurance?  

“ Very thorough. We appreciated the amount of time that was taken and being able to take the DVD home with us.”

Would you recommend us to others?          

“ Without hesitation.”

Overall thoughts and comments?

  “We got the impression you really care about getting it right and not just getting another customer. We’re only sorry we didn’t call you sooner. Insurance isn’t exactly fun, but this was a surprisingly pleasant experience. We plan to call soon to arrange our video to be taken.”

smileyfacerd1.png  ”Friendly”

Joe Gill 

Main St, Port Jefferson 

How did you decide to get a quote from Us?                           

“Initially neighbors recommendation. Then satisfied repeat business.”

Would you recommend us to others?          

“ Yes, very much so.”

Overall thoughts and comments?

  “Friendly, helpful offices. Always easy to call or stop in. Thanks, Terri.”

smileyfacerd1.png  ”Prompt Service & Attention”

Caryn Zeh 

Glenmont, NY 

How did you decide to get a quote from Us?                           

“Bruce was/is in my leads group.”

What was your level of understanding regarding your insurance prior to us?

“Minimal.”

     

What is your level of understanding now?    

 “Surprisingly more in-depth ”

Comments regarding the WAY we quoted your insurance?  

“ No Complaints!”

Any suggestions or constructive criticism?

“ None at this time.”

Would you recommend us to others?          

“ I already have & will continue to do so.”

Overall thoughts and comments?

  “I appreciate your prompt service & attention.”

smileyfacerd1.png  ”Definitely would recommend”

Brooke & Daniel Hurlbut 

Barent Winne Rd, Selkirk

How did you decide to get a quote from Us?                           

“We received your name from another client.”

What was your level of understanding regarding your insurance prior to us?

“We knew the bare minimum, (the basics).”

     

What is your level of understanding now?    

 “ We now know the details and which coverage gives us what & why it’s important.”

Comments regarding the WAY we quoted your insurance?  

“ It was nice to see the “apples” to “apples” & the explanation of each.”

Would you recommend us to others?          

“ Definitely!! ”

Overall thoughts and comments?

  “We thought the presentation was great. It is so nice to have rep’s near by! Thanks again for everything. ”

smileyfacerd1.png  ”Transition couldn’t have been easier”

Sophie & Brian McDermott

Amsterdam Ave, Glenmont

How did you decide to get a quote from Us?                           

“We drive by you each day.”

What was your level of understanding regarding your insurance prior to us?

“Very limited.”

     

What is your level of understanding now?    

 “ Very good - we finally have a clue.”

Comments regarding the WAY we quoted your insurance?  

“ You made it very understandable & non-threatening.”

Would you recommend us to others?          

“ Yes ”

Overall thoughts and comments?

  “ Making the change from someone we trusted to an unfamiliar agent was a bit daunting.  But the staff made us

feel right at home, and the transition couldn’t have been easier.  It’s good to know you’ll be there for us if we need

you. ”

smileyfacerd1.png  ”Went to great lengths to help us”

Chad Ferraro & Jackie Gammerman on January 28, 2011

 

“Bruce-

We just wanted to send you a personal thank you, for all of your help with our house situation.

When we sat in your office 2 months ago picking out homeowners insurance, you assured us

that we would get personal service from you and your insurance company.  Neither Chad nor

I would have expected you to go to these great lengths to help us fix the damage to our new

home! (that does include frantic phone calls on your personal cell on a Sunday night during

football, haha)!  We want you and your company to know that we truly appreciate all that you

have done for us, during this time, to help us get our home restored to new!

Again - a much sincere thanks for all that you have done - it will not be forgotten!!!!”

  

smileyfacerd1.png  ”Quality of Service that is unsurpassed”

Bea Henriksson on December 17, 2008

 

“It happens without warning.  Your life is turned upside down and you think things will never be

the same.

When I was preparing to sell my house the contractor started a fire. I got a frantic phone call at

work in the middle of the afternoon telling me my house was on fire.  I raced home all the while

trying to imagine what could have happened and how bad it was? I came upon the house only

to be stopped by a fireman trying to reroute me because the road was closed “there’s a fire up

here ma’m.” “I know” I told the fireman, “it’s my house.”

The rest is the crazy reality that exists when a catastrophic event like a fire in your home disrupts

your life. Fortunately for me I had my insurance through a small local company who I knew I could

trust.  I was on the phone on the drive home speaking with my agent, asking her what to do.  She

very calmly told me not to worry, that they would take care of things.  She told me that Bruce (the

owner of Whiting Insurance) would meet me at the house.

I was pleasantly surprised.  Why would the owner of Whiting be coming?  Was this normal? But

there he was when I arrived. Bruce witnessed firsthand the damage done by the fire and the

efforts to contain it. He walked through the house with me and consoled me in the almost surreal

moments following the fire.

Throughout the reconstruction process Bruce was only a phone call away with answers to even the

minutest questions.  This was something I had never done before and could not have imagined the

detail involved in the repair process.  When the reconstruction crew called me with questions, I

called Bruce without hesitation.  Bruce guided me throught the process with reassuring confidence

that it would all come together.  And it did.  Within three months of completing the restoration I sold

the house.

Whiting Insurance has been there for me.  They provided comfort, confidence, and quality of service

that is unsurpassed.  I will not forget the day Bruce showed up in my driveway and walked through a

very wet sloppy house, still dripping with water from the fire department.   Thank you Bruce. “