Attendant Care Services of Michigan
Section 8: Patient Rights
Subject: AUXILIARY AIDS AND SERVICES FOR PERSONS WITH DISABILITIES
Attendant Care Services of Michigan will take appropriate steps to ensure that persons with disabilities, including persons who are deaf, hard of hearing, or blind, or who have other sensory or manual impairments, have an equal opportunity to participate in our services, activities, programs and other benefits. The procedures outlined below are intended to ensure effective communication with patients/clients involving their medical conditions, treatment, services and benefits. The procedures also apply to, among other types of communication, communication of information contained in important documents, including waivers of rights; consent to treatment forms, financial and insurance benefits forms, etc. All necessary auxiliary aids and services shall be provided without cost to the person being served.
All staff will be provided written notice of this policy and procedure, and staff that may have direct contact with individuals with disabilities will be trained in effective communication techniques, including the effective use of interpreters.
Attendant Care Services of Michigan provides notice of the availability of and procedure for requesting auxiliary aids and services through notice in our pamphlets and brochures. When an individual self identifies as a person with a disability that affects the ability to communicate or to access or manipulate written materials or requests an auxiliary aid or service, staff will consult with the individual to determine what aids or services are necessary to provide effective communication in particular situations.
Attendant Care Services of Michigan shall provide the following services or aids to achieve effective communication with persons with disabilities:
Note: Children and other residents will not be used to interpret, in order to ensure confidentiality of information and accurate communication.
(i) Staff will communicate information contained in written materials concerning treatment, benefits, services, waivers of rights, and consent to treatment forms by reading out loud and explaining these forms to persons who are blind or who have low vision.
To ensure effective communication with persons with speech impairments, staff will contact their supervisor, who is responsible to provide the aids and services in a timely manner: Writing materials; typewriters; TDDs; computers; flashcards; alphabet boards; communication boards; and other communication aids.
Staff will assist those who have difficulty in manipulating print materials by holding the materials and turning pages as needed, or by providing one or more of the following: note-takers; computer-aided transcription services; speaker phones; or other effective methods that help to ensure effective communication by individuals with manual impairments. For these and other auxiliary aids and services, staff will contact their supervisor, who is responsible to provide the aids and services in a timely manner.