KasabaTech Service Terms and Conditions
MANUFACTURERS WARRANTY
If your repair is covered by the original manufacturer's warranty or other warranties (other than KasabaTech warranty), it is your responsibility to obtain warranty service through the manufacturer for any original equipment that was part of the initial product purchase or through the other warranty service provider. It is also your responsibility to understand the terms of your warranty. You understand that KasabaTech is not an authorized warranty service provider with any manufacturer and by obtaining service through KasabaTech you may void your warranty.
LIMITED SERVICE WARRANTY
KasabaTech warrants that the KasabaTech Services (the "Services") it provides shall be free of defects in workmanship for a period of 30 days from the date of original invoice. To obtain a warranty service repair, contact KasabaTech via email at support@kasabatech.com. If, after such warranty service repair is performed, you believe that the services have not been performed as warranted herein, your sole remedy will be repair of the equipment or refund of your service fee at KasabaTech option. In its sole discretion, if your equipment is in an unusable state following a warranty service repair, KasabaTech may offer to replace your equipment with refurbished equipment of similar or later generation or reimburse you for no more than the then current trade-in value of your equipment. If during any Services or any warranty service repair KasabaTech determines your equipment has been damaged by the service process, KasabaTech reserves the right to send your equipment to a repair partner for additional services prior to the issuance of any replacement or reimbursement. If the repair partner is unable to return your equipment to a usable state, KasabaTech may offer to replace your equipment with refurbished equipment of similar or later generation or reimburse you for no more than the then current trade-in value of your equipment.
The customer acknowledges that if the customer's device is covered under a manufacturer's warranty or an extended warranty, this repair will void that warranty and other repair services, including Apple, may refuse to service a device previously repaired by KasabaTech.
EXCLUSIONS TO LIMITED SERVICE WARRANTY
We will not refund your Services fee or re-service your equipment if, in KasabaTech’s opinion: a) equipment has been damaged after being serviced; b) issues were not present when the equipment was originally repaired; c) issues were caused by problems with a third party service such as internet service providers, DSL, or cable companies; d) the equipment has been in contact with liquid; or e) the device has been attempted to be repaired, inspected, or opened by another party other than KasabaTech.
MOBILE PHONE AND TABLET REPAIR DISCLAIMER
After opening a device for repair the equipment will lose its ability to be water resistant. By signing this form and utilizing a repair service you acknowledge the device will no longer be water resistant and may become non-functional if it comes in contact with liquid.
END USER LICENSES
You understand and agree that if any software installation is required, KasabaTech may act on your behalf and accept the terms of the end user license agreement.
If applicable, You hereby authorize KasabaTech LLC to accept any and all EULA’s applicable to your service order. You can request a copy of the EULA from the software provider.
BACK UP YOUR DATA BEFORE LEAVING YOUR EQUIPMENT
By signing this form and using the Services, you understand and agree that prior to any service performed on your equipment, including any diagnostic service, it is your responsibility to make sure that your equipment and the data stored on your equipment has been completely backed up. You understand and agree that KasabaTech is not responsible for loss of data, or information that is on your equipment (including, but not limited to, any documents, spreadsheets, pictures, videos, music, emails, messages, contacts, calendars, applications, files, or any other form of information).
PRICING
Repair pricing advertised does not cover issues arising from misuse, abuse, or neglect (for example, liquid spillage) of the equipment. If KasabaTech diagnoses the equipment to be damaged via one of these reasons, they will provide a price quote for the repair. In some cases, you may be required to provide the original media with the software for your equipment in order to have it reinstalled in connection with work done under this work order.
FAILURE TO PICK UP YOUR EQUIPMENT
KasabaTech is not responsible for customer's equipment or other property left or not picked up at KasabaTech within 30 days after we send you a notification your equipment is ready for pickup. Notification will be by telephone, email or mail at the address we have on file for you. It is your responsibility to ensure KasabaTech has an accurate address, email address and phone number for you. If you do not pick up your equipment at that time, or arrange for a pick up time that is reasonable, KasabaTech will dispose of your abandoned equipment 30 days after we sent you the notification. KasabaTech will not preserve any data which was stored on your abandoned equipment. KasabaTech is not responsible for any data that is lost as a result of your abandonment of the equipment.
ILLEGAL MATERIALS STORED ON EQUIPMENT
Please note that should any suspicious or potentially illegal materials or images on your equipment be discovered during the repair, we are obligated to inform appropriate law enforcement authorities and will cooperate with their requirements, which could include transfer of your equipment to such authorities.
WAIVER OF LIABILITY
IN NO EVENT WILL KasabaTech BE LIABLE FOR DAMAGES, LOST DATA, LOST REVENUES, LOST WAGES, LOST SAVINGS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM PURCHASE, ASSEMBLY, REPAIR, OR INABILITY TO USE ANY PRODUCT OR RETRIEVE ANY DATA AS A RESULT OF SERVICES PERFORMED. IN NO EVENT SHALL KasabaTech TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM OR ARISING IN CONNECTION WITH THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, CLAIMS OF NEGLIGENCE) OR OTHERWISE, EXCEED THE GREATER OF (A) $100.00 OR (B) AN AMOUNT EQUAL TO THE FEES YOU HAVE BEEN CHARGED FOR THE SERVICES.
I HAVE READ THE DETAILS OF THIS WORK ORDER (FRONT AND BACK) AND AUTHORIZE THE WORK LISTED ATTACHED. THIS AGREEMENT SUPERSEDES ANY PRIOR DISCUSSIONS OR REPRESENTATIONS RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT. ANY ADDITIONAL WORK MUST BE AUTHORIZED BY PHONE OR IN PERSON.
TEXT MESSAGE ALERTS/COMMUNICATIONS
KasabaTech customers may enroll in a text message alert program to notify them of their order status. KasabaTech does not have a separate charge for this service; however, message and data rates may apply from your mobile carrier. Subject to the terms and conditions of your mobile carrier, you may receive text messages sent to your mobile phone. By enrolling, you agree to accept these conditions.
ORDER PICK UP
The customer must present a valid ID at the time of pickup. If the customer cannot personally pick up their order, KasabaTech will only release the device(s) to an alternate pick up person specified by the customer during the intake process. The alternative pick up person must present a valid ID that matches the name provided by the customer. A picture copy of the alternate customer's ID will be made and retained for our records.
Customer's Signature: ________________________________________ Date: ___________
Work Order #: ________________________________________