In order to protect your privacy, we at Virtrium LLC have voluntarily undertaken this privacy initiative. We have extensively reviewed all of our web sites to make sure they conform with established industry practices for the protection of online information collection and its use. We frequently audit all of our sites and actively monitor our system at all times to ensure our privacy protocols are being properly applied.
Whenever you visit a web site that is operated and owned by Virtrium LLC, you will be told:
Virtrium LLC collects personal information from our online visitors on a purely voluntary basis. If an online visitor submits information to us, it usually takes one of the following: (1) information required for the purchase of goods or services offered through our online stores; (2) product registration or information required to set up an online Account; (3) information needed to participate on an Istaria-supported message board or chat room; (4) registration of a warranty; (5) a consumer complaint or comment; and/or (6) completion of a customer/visitor survey. Personal information typically collected may include a visitor’s name, home address, phone number, and/or e-mail address. We do not require this information to access our website(s) and you may browse through most of our site in anonymity. However, you may not be allowed to utilize certain web features or access specific areas without providing additional online information. Also, you will not receive materials such as newsletters, special promotions or notices unless you register with Virtrium LLC.
Anyone purchasing products or services through the Istaria-supported online stores will be required to provide additional information. This information may include providing a valid credit card number along with its expiration date. Such information will be kept strictly confidential and, upon request, any information we collect will only be used to fulfill your request and/or to facilitate your requested business transaction. Issues relating to customer service, billing statements, product inquiries, etc. may also require you to provide us with some additional personal information in order to resolve the issue promptly and properly.
All personal information is collected voluntarily. Such information is collected solely as needed. You will be prompted (as necessary) to fill out any required fields and to provide the personal information as needed. Any non-essential personal information fields will be plainly marked as such and you are not required to provide such information.
For some activities, such as establishing an Account to play the Istaria: Chronicles of the Gifted online Game, you will need to create a username and password. You may also be required to provide additional, information such as your age, date of birth, game and/or platform preferences. That data, combined with certain required personal information, will then allow you to access the online game servers and, perhaps, enter certain other parts of the Istaria website reserved for current, valid players only.
Virtrium LLC may use certain information collected from your browser or client software to compile geographical and broad, demographical data indexes. We use such information to generate aggregate statistics about our user communities, including charting the use of Istaria websites and our general customer base. Virtrium LLC may choose to provide this information to advertisers and/or its licensees and business partners at its own discretion. However, such non-personal information that we may collect is not linked to any of your personal information and you are never specifically identifiable, either to Virtrium LLC or any third party.
When playing the Istaria: Chronicles of the Gifted online Game, or when using any of the communications features on a Istaria-supported website, your IP address (the Internet Protocol address from where you access the game or website) may be stored for our records. Whenever the game is updated or when new “patches” are made available for downloading, our internal computer routines may run a check of your computer. This is done to determine if you are running the most recent version of the Game or to see if you the necessary game-specific files or system capabilities. When you access our file servers or use a communication feature within the game (e.g. engage in live chat, use instant message servers, send a communication to another player, post something on our website or message board, etc.), you do so with the understanding that those communications go through our servers, can and may be monitored by us, and without any expectation of privacy. By doing so, you expressly consent to our monitoring of communications you send and receive.
Virtrium LLC strongly encourages any teenager below age 18 to get a parent’s or guardian’s permission before providing any personal or identifiable information to us, before using our message board, instant message or chat features, before signing up for any subscription-base game services or support and before purchasing anything from Istaria online stores or from one of our business partners. Real names should not be posted on a website or message board and you should never tell anyone online anything private about yourself or your family, including your name, phone number or address. Use a screen name at all times. No Istaria representative or employee will ever ask you to provide personal information while you are online and you should immediately report any such request to our support staff at https://support.istaria.com.
Virtrium LLC does not ask for the age of anyone who accesses our web sites or establishes an online Account with us. We strongly encourage parents to take an active role in monitoring their children’s activities while surfing the World Wide Web and to know what web sites their children are visiting. This also involves knowing what sort of information your child may be sharing – perhaps, even inadvertently – with others.
The personal information you provide to Virtrium LLC will be used by us to fulfill your product or service order; establish an online Account; alert you to new products and/or services; and /or to notify you of new upgrade opportunities, system requirements, contests or promotions, special events and offers, either from Istaria or one of our business partners. Virtrium LLC may decide to combine your personal information with data collected from third parties or we may – upon your consent – choose to provide your personal information to other companies or organizations. In such cases, Virtrium LLC will notify you that your personal information will be shared and to whom; also, we shall offer you the opportunity to “opt-out” of such sharing.
Virtrium LLC may use your personal information for our own internal marketing, profiling and or demographic purposes. This is done so that we can determine what products and services may best suit customer needs, or, in other words, we use the information you provide to better understand and serve you.
Whenever you are asked to provide information while on an Istaria website or by an Istaria representative, you are sharing that information with Virtrium LLC and its various affiliates, licensees, business partners and associates, unless specifically stated otherwise. As a result of this sharing, you may receive communications from us or any of our affiliates. Some services offered by Virtrium LLC or our partners require the sharing of personal information and you will be notified when such collection and sharing of information is done.
Personal information may have to be collected by Virtrium LLC or third party vendors for a variety of reasons. Such collection may be necessary for you to open an online Account, to provide customer service, allow you to purchase certain products or to fulfill specific requests.
Any personal information collected by Virtrium LLC becomes our asset and, therefore, part of our normal business records. As such, personal information may be disclosed to a third party in order to fulfill a request from you for a specific product, service or information. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy or other like business-related event, your personal information may be transferred to or made available to Virtrium LLC’s successor(s) or assignee(s).
We at Virtrium LLC have attempted, to the best of our ability, to ensure that all outside parties who receive personal information from us use it solely to meet your specific needs. We have stressed to them the need to protect the confidentiality, security and integrity of any personal information we provide. However, we do not and cannot control the activities of these third parties and we cannot guarantee that they will adhere to our same privacy and security procedures.
Please be aware that, by posting on an Istaria message board, using an instant message engine and/or participating in a chat room discussion, you may be making your online personal information available to the public. Virtrium LLC does not and cannot guarantee the privacy of any ideas, images or communications exchanged; such communications take place as the user’s own risk.
If you do not want your personal information to be collected or shared, you may choose to affirmatively “opt-out.” Whenever you provide Virtrium LLC with your personal information, you are given the option of declining future offers of information, new product or services announcements and/or promotions. These offers may be directly from us or from one of our business partners. Many “mailings” typically sent out by Virtrium LLC, whether via e-mail or regular postal mail, such as newsletters, may be canceled simply by contacting us.
Sometimes, the collection and/or sharing of certain personal information may be accomplished simply by choosing not to use a particular service or vendor. Please note, however, that by not providing required personal information or by refusing to allow such information to be shared, you may not be able to receive a desired service or specific product.
Any time you wish to “opt-out” of having your personal information shared with third parties and/or you wish to discontinue receiving information from Virtrium LLC regarding new products, services or promotions, you can do so. You may contact as at: firstname.lastname@example.org. At that time, please indicate which publications and/or advertisements you no longer wish to receive.
Generally, you will only be required to provide the minimum personal information necessary to complete your transaction. This includes setting up an online Account, purchasing a Game-related product or service, or accessing a specific protected area of a Istaria website. Any personal information beyond what is absolutely necessary or required will be marked as such and you are not required to provide that information.
However, if you refuse to provide any personal information that may be required for a transaction to occur (for example, you do not provide a valid credit card number when attempting to obtain an online Account), then that transaction is immediately null and void. Also, if it is determined that a fraudulent transaction occurred, or should you intentionally provide false or misleading personal information to us, Virtrium LLC reserves the right to take any and all appropriate actions, up to and including referring the case for prosecution, to the fullest extent allowable under law.
If you wish to know what personal information we have collected about you, or if you would like to correct or delete such information, please contact us at email@example.com.
Virtrium LLC has taken numerous steps in order to ensure all personal information we obtain is collected, stored and used in a secure, responsible manner. We consider all such information to be confidential and endeavor to keep it secure and strictly controlled, free from any alteration or unauthorized access. For example, any credit card information sent to us is protected by the latest industry standard SSL (secure lock layer) encryption. All reasonable efforts are taken to safeguard the transmittal of any personal information to a third party and we work with our partners to maintain the integrity and protection of any shared information.
In order to ensure that our customers and clients are not subjected to unwanted solicitation, harassment or the use of inappropriate language or subject content, Virtrium LLC actively monitors in-game communications and the use of our ISTARIA-supported message boards, web site instant messaging engines and chat rooms. This is done so that everyone may best enjoy the Game and share information concerning ISTARIA in an environment conducive to good sportsmanship, fair play, and consideration for others.
We expressly retain the right to take whatever actions deemed necessary and appropriate to deal with a specific violation. We will fully and promptly investigate all suspected violations of the EULA, the Rules of Conduct and our online policies. Responsibility for proving and dealing with any violation rests solely with us. We do, however, appreciate and welcome anyone reporting a suspected violation or the misuse or abuse of our various supported communication forums (at firstname.lastname@example.org).
Any punishment resulting from the misuse or abuse of ISTARIA-supported communication forums is at our sole discretion and may result in immediate termination of a player’s online Account and/or a permanent ban from the Game and/or ISTARIA-supported web sites without any advance notice.