1. Introduction

1. These are the terms and conditions (“Terms”) on which we supply our membership Avicenna + (“Membership”)  to consumers.

2. You agree to be bound to these Terms once you have signed up for the annual/monthly membership plan, therefore, please read these Terms carefully and ensure that you understand them before committing to a membership scheme.
3. These Terms tell you who we are, how we will provide our Membership, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms or they require any changes, please contact us to discuss.
4. You must be 18 or over to engage with us for the supply of the Membership.
5. By engaging with us for the supply of the Membership, you agree and confirm that:

1. you are 18 years or over;
2. you are capable of entering into contracts with us and agree to be bound by these Terms;
3. you have the right and authority to share personal data with us about yourself and/or the person that the Membership is intended for (where you are not the person applying the Membership subscription to them).  The person that the Membership is intended for shall for the purpose of the Contract be the “Individual”; and
4. that these Terms form the basis of the Contract between you and us for the supply of the Membership.

6. In these terms:

1. “We”, “us”, “AH” or “our” means Avicenna Health Limited, a company registered in England and Wales. Our company registration number is 09014763 and our registered office is at 696-702, Hamletts Of Woodford Chigwell Road, Woodford Green, England, IG8 8AL;
2. “You” or “your” means the person placing the Order for our Membership;

7. You should print a copy of these Terms for future reference.
8. You can contact us:

1. by email: enquiries@avicenna-health.co.uk;
2. by telephone: 020 8712 5565; or
3. by writing to us at: 696-702, Hamletts Of Woodford Chigwell Road, Woodford Green, England, IG8 8AL.

9. If we have to contact you, we will do so by telephone or by writing to you at the email address you have provided to us in your Order.

2. Definitions  

1. “Clinic” means our Avicenna Health Clinic in Woodford Green.
2. “Clinic Hours” means when our doctors are running a clinic to see patients.
3. “Date of joining” is the date the Membership Period begins, as shown in your ‘Membership payment plan and contract’.
4. “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation doctors sickness, bereavement, lock-outs, industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
5. “Exempt Services” means a services which are not covered by the Avicenna Health Membership Scheme.
6. “Member”  means a patient who is actively subscribed to a Membership.
7. “Membership” means the Avicenna Health Membership Scheme, as set out in these terms.
8. “Membership Period” means the period of time in which you are a Member of the Avicenna Health Membership Scheme.
9. “Service User” means anyone who has accessed (or is eligible to access) Membership.
10. “Non-Member” means patients who use our services without being a Member.
11. “Working Day” means when our clinic reception is open to arrange appointments.

3. Clinic and service information

1. The working day is from 09.00 to 17.00 on weekdays and 09.00 to 12.00 on Saturday. We are closed on Sundays and Bank Holidays.
2. The clinic opening hours are from 09:30 to 17:30 Monday to Friday and 09:00 to 12:30 on a Saturday. Please note that weekend appointments are generally not available when a UK bank holiday falls on either side of the weekend due to limited clinician availability.
3. Reasonable efforts will be made to adhere to the weekend opening hours but please note that Saturday hours are subject to clinician availability and may be changed to Saturday afternoon, Sunday morning/afternoon, or unavailable all together if no clinicians are available.
4. The standard appointment duration will only allow the GP to cover a certain number of health issues. We will endeavour to cover as many of your problems as possible during the standard appointment, however, in the event that this is infeasible we will request that you book an additional appointment.
5. If required, we will provide a private prescription for medications which are not available for us to dispense on site. There is no additional charge for the prescription although the pharmacist will charge you for the cost of the drug and their expenses.
6. We usually have a stock of commonly prescribed medication which can be purchased if required. Prices will be available on request. We do not hold any controlled drugs in stock and these can only be prescribed at the doctor’s discretion.
7. We have both male and female doctors at Avicenna Health although only one doctor is on site each day. Chaperones are not routinely available and must be organised in advance.
8. All of our ‘Non-Members’ and ‘Members’ will be required to complete a Registration Form.
9. Please note: Our main consultation room is on the 1st floor; therefore becoming a Member or booking an appointment is subject to being able to access our consultation room via stairs. There is no lift access available. Subject to availability, consultations MAY be possible on the ground floor with prior arrangement.
10. Information for our clinicians can be found  on our website: https://avicenna-health.com/about. Please note that there may be occasions when standard clinicians have to be replaced by locum clinicians with appropriate experience. This is to cover sick leave or annual leave.

4. Avicenna Health Membership Scheme

1. The Avicenna Health Membership Scheme (“Membership Scheme”) requires a Lead Member. Any other members under the same scheme are known as “Additional Members”.
2. The Lead Member must be an adult over 18 years of age and will be the point of contact for us to discuss and make decisions about the Membership for themselves and the Additional Members.
3. The Lead Member will sign the contract on behalf of themselves and the Additional Members. We will not need to contact all additional members to make changes to the Membership Scheme.
4. Completion of the Member’s registration form for the Lead Member and all Additional Members is essential prior to the first consultation with the doctor.
5. You will be able to book ‘unlimited’ standard GP appointments, within the Membership Period. This will be limited to one appointment per day, per person and also subject to a fair use policy.
6. We will use our reasonable endeavours to ensure that you will be able to see one of our GPs within one working day of contacting us, although this may not always be possible due to an event outside our control.
7. Any additional investigations required, which are not included within your membership, will be discussed with you prior to the doctor arranging the investigations. The price will be given at the time of consultation and all fees will need to be paid in full at the time of arranging the investigations.
8. Services excluded from the Health Membership Scheme (although discounts may apply on some tests & procedures):

1. Contacting any GPs directly on their personal mobile phones is not included within the membership and may be charged as a telephone consultation (charges apply as for Non-Members);
2. Investigations including, but not limited to:

1. Blood test analysis,
2. ECG,
3. 24 ECG,
4. 24 BP monitoring,
5. Spirometry,
6. Cervical Smear analysis,
7. X-rays,
8. Ultrasounds,
9. MRI scans,
10. CT scans

3. Procedures including, but not limited to:

1. Ear syringing or micro suction,
2. Joint injections,
3. Cost of Vaccinations,
4. Minor surgery,
5. Cryotherapy.

4. All health plans;
5. Arranging for prescriptions to be sent or posted. These need to be collected in person;
6. Dressings required for any wound management;
7. Medicals including but not limited to:

1. Visa medicals,
2. Occupational medicals,
3. Medical reports.

8. Home visits are NOT included in the Membership Scheme..

9. Your membership is not transferable to another person.
10. The benefits attached to your membership may, from time to time, be subject to change without notice.
11. Membership fees:

1. The cost of membership for the lead member is £540 per year. Any additional members can be registered for £540 per year for adults and £360 per year pro-rata for children aged under 18-years of age at the time of registration.
2. Payment for the Membership Scheme is from the date of joining and can either be paid annually or by monthly instalments.
3. It is the responsibility of the Lead Member to pay all the fees associated with the Membership Scheme for themselves and any Additional Members.
4. Annual Membership Schemes are paid in full on the date of joining with a 10% discount off the total yearly value for all members under the Lead Member.
5. Once the time period applicable to the annual membership has lapsed you will be automatically enrolled to a monthly payment plan which will take effect one month after the annual end date and will continue indefinitely until cancelled.
6. Please note that the prices for the monthly  membership are subject to change but you will be given 2-months’ notice of any such change.
7. If you use any services, not covered by the membership benefits, you must pay for these in full at the end of each appointment. An invoice and payment receipt will be provided on request if you need to reclaim this service from your employer or health insurer.
8. Payments will be taken by our receptionists or doctors. We accept credit/debit card (except American Express), cheque or cash payments. We can also arrange for payment via direct debit if you sign a direct debit mandate. We will provide a receipt for all payments if required.

12.  Termination of membership:

1. You are entitled to cancel your membership and receive a refund of fees paid within 14 days from the date of joining (“Cooling-off Period”), minus any administration costs, provided that you have not used any of the Services.
2. If any services have been used within the 14 day period, the refund will be due, minus any administration costs and minus any costs of consultations. Please refer to the website’s fee structure for prices of consultations.
3. Administrative costs are set at £35 for the lead member and £15 for any additional members.
4. After the 14 day period has elapsed, we require a 2-month notice period to terminate your monthly membership plan. No refund is available for an annual membership after the 14-day “Cooling-off Period”.
5. To terminate your monthly membership, we require written notice sent by email via admin@avicenna-health.com.
6. If you or any third party, who is paying your premiums on your behalf, defaults on your monthly premium, we will temporarily suspend your membership which will prevent you from accessing any services or consultations. We will reinstate the membership once the outstanding premiums have been paid.
7. We exercise our right to cancel your membership if we make a commercial decision to stop providing this scheme. We will give you at least one months’ written notice of our decision and a refund of the remainder of the term will be made for all members.
8. We exercise our right to cancel your membership at any time, if:

1. We have reason to suspect that you or an additional member have used your membership fraudulently
2. You materially breach the terms and conditions of this policy

9. If used fraudulently, your membership will be withdrawn and your membership will be cancelled without refund.
10. Avicenna Health reserves the right to withdraw membership and suggest alternative care-pathways for you if the level of care is beyond reasonable or needs a service we do not provide. We will give you at least one months’ written notice of our decision and a refund of the remainder of the term will be made for all members.
11. Avicenna Health reserves the right to change location of the clinic. In this event, we would give you at least 2 months’ notice

5. Changes to your Membership

1. You must inform us as soon as reasonably possible of any changes to the information you have given to us:

1. Changes to your legal name
2. Changes in email address
3. Change of postal address, including postal code
4. Change of phone number
5. Changes to your medications or allergies

2. Your rights to make changes to your Membership

1. If you wish to make a change to the Membership please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Membership, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

3. Our rights to make changes

1. We may change the Membership from time to time to reflect changes in relevant laws and regulatory requirements; and/or to implement minor technical adjustments and improvements.  These changes will not affect your use of the Membership.

6. Membership benefits

1. Our Membership benefits include (please note - this list is not exhaustive and we are always implementing improvements and innovations to our Membership):

1. physical examination which includes blood pressure, weight, height and urine dipstick analysis,
2. unlimited face to face consultations with a GP during our clinic hours,
3. unlimited telephone consultations with a GP during our clinic hours,
4. repeat private prescriptions,
5. sick notes,
6. referral Letters to Private Consultants,
7. discounts on blood test analysis,
8. discounts on investigations and procedures such as cervical smears, ear syringing ECG, etc.

2. Please note, prior to conducting any Membership, the qualified practitioner will be required to:

1. obtain the Individual’s (or their representative’s) written/verbal (whichever applicable) consent,
2. carry out an identity check and will require at least 1 form of photographic ID (passport or photographic drivers’ licence) from the Individual. Please note, where the Individual is under the age of 18, the Individual’s representative will be required to provide the form of photographic ID.

3. As a member you agree that you are entirely responsible for the selection of Membership and that it is your decision as to whether the Membership you purchase from us is suitable for the Individual.. If you are in any doubt, please speak to the Individual’s doctor or healthcare practitioner.

7. Missed appointments and cancellations

1. In the event that you fail to attend an appointment and provide no advanced correspondence for cancellation, your appointment will be marked as a “Did Not Attend” (DNA). DNA appointments will be charged at the non-member cost for that appointment type. This is because the DNA appointment time slot could have been provided to another service user had advanced notice been provided, thus leading to the loss of vital clinical services to other service users who require them.
2. You are able to cancel this booking up to 4 hours before it starts. If cancellations are conducted within less than 4 hours, this will be recorded as a DNA appointment. Cancellation requests are accepted via email to enquiries@avicenna-health.com. If your appointment is due in the morning, you must cancel 4 hours before the appointment or the night before to avoid the appointment being deemed as a DNA. Avicenna Health Limited operates a "three-strike" DNA rule, meaning that if three DNA bookings are recorded within an annual period (annual period is defined as the start of a yearly subscription or the start of a monthly direct debit plan to the end of the yearly subscription or the annual renewal of a monthly direct debit plan, respectively). For members who are subject to the "three-strike" policy, we reserve the right to charge for all three DNA appointments.

8. Which laws apply to this contact and where you may bring legal proceedings

1. These Terms are governed by English law and you can bring legal proceedings in respect of the Contract in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Contract in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Contract in either the Northern Irish or the English courts.