In order to try and ensure more people have a chance at getting their own custom cast, we’re implementing a wait-list. What does this mean? More people will have the ability to order any of our regular run casts critters, in colours of their choice, without having to wait for openings.
What can I order?
You can order any pre-existing cast critter from our line-up which is not limited edition, or retired.
A full list with prices can be found here.
How do I get on the waiting list?
A $50 non-refundable deposit secures you a spot in the queue. Your deposit counts toward the total cost of your order.
1) Your deposit can be made via our shop here.
2) Fill out this form.
3) Wait for your confirmation email, which will include the total cost, plus shipping. Once you’ve received this, you’re in the queue!
How does it work?
Like any other waiting list really! We will be going through the queue in an orderly fashion. Once we get to your number, we’ll send you an invoice for either your full, or partial payment as you indicated on your order form. You have 72 hours from this point to pay the invoice, or we’ll skip over you to someone else and come back to you again later.
Once you’ve paid your invoice, we get down to it.
Upon completion, we will either send off your wee beastie if you’ve paid in full, or send you a second invoice for the remainder of the amount owing, and send your critter along once that’s been paid.
TOS (The Nitty Gritty)
All invoices must be paid within 72 hours. Should your initial invoice remain unpaid for 72 hours from the time of receipt, we will skip to the next person on the list and come back to you as time allows.
In the case of split payments, should your final invoice go unpaid for 72 hours, we reserve the right to consider the project abandoned and resell the custom order in question. That said, if you encounter issues which may prevent you from paying your final invoice, please contact us ahead of time so we can help you find a solution.
Shipping outside of Canada does not include tracking, due to cost. If you would like your custom shipped via tracked packet air, please email us for an updated price. Unless otherwise stated, all orders ship via air mail.
We do not falsify customs forms. Any customs, duties or import charges are the responsibility of the buyer.
Email & Communication
Please give us time to respond, taking into account weekends and holidays.
To ensure you receive a reply, please email us: firstname.lastname@example.org. If you use deviantart/facebook/tumblr, we may not see your question! Occasionally responses require us to do a little research and consult one another, which can take a little more time. Please understand that it may take a few days.
We will email you if we have a specific question or concern regarding the design, but otherwise assume that all is on track.
If you do need to get in contact with us regarding your order, please ensure you email with your order number, which appears in the email receipt for your initial $50 deposit.
We reserve the rights to any photographs taken by ourselves of the completed custom.
We do not guarantee a time frame for custom orders, as we are dependent upon supply constraints, communication and workload. We reserve the right to cancel any order at any time due to abusive, aggressive behavior or harassment.