This is a transacript of a real conversation with Apple support on the store.apple.com website on 3/20/2014 - Very troubling….

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Specialist picture

Now Chatting with Apple

  • Welcome to Apple.
  • What can we do for you today?
  • hello
  • Now transferring you to an Apple Chat Specialist. Please wait.
  • Now Chatting with Melissa
  • hi
  • Hi there! My name is Mel and I'll be helping you out today. How are you doing?
  • great
  • Happy to hear it! How can I help?'
  • do u like cats?
  • Our chat service is here to help you with the Apple Online Store. Please use this feature appropriately as we are offering this chat service to assist our customers.
  • sure - I am a customer
  • How can I help you this evening?
  • I need help
  • do u like cats?
  • This is a final warning to stop this type of response. If this conversation is not kept on a professional level, this chat will end.
  • Did I do something wrong?
  • You have been repeatedly asked to stop this behavior. This chat will now end due to the nature of this conversation. If you would like to work with Apple in the future, please contact us at 1-800-MY-APPLE. Goodbye.

Thank you for choosing the Apple Store. If you have any additional questions, please chat us again.